My current contract with VM (350MB, Basic TV/Phone) is coming to the end in July but upon checking my account online, I've been offered the following:
For £36/month on an 18m contract.
The problem is, I'm about 1mnth and 20 days or so before it's due to end - will they end up charging me a fee for upgrading?
Mainly because of the small print:
Your Virgin Media contract is subject to a minimum term of (12 or 18 months); if you choose to leave your contract early or move to an address that Virgin Media doesn’t service during this minimum term, you may be subject to early disconnection fees.
My understanding is that this would only apply if I actually wanted to leave and not upgrade my existing one?
- GIG1
- Basic TV
- Basic Phone
- 10GB SIM
For £36/month on an 18m contract.
The problem is, I'm about 1mnth and 20 days or so before it's due to end - will they end up charging me a fee for upgrading?
Mainly because of the small print:
Your Virgin Media contract is subject to a minimum term of (12 or 18 months); if you choose to leave your contract early or move to an address that Virgin Media doesn’t service during this minimum term, you may be subject to early disconnection fees.
My understanding is that this would only apply if I actually wanted to leave and not upgrade my existing one?
Share with Messenger
20 Comments
sorted byAt checkout / basket check to ensure you're happy with what you're signing up to and check your pre contract details as well.
I signed up to an upgrade, checked the contract they emailed x days later and it included an installation charge.
I queried this with billing team and asked they check the pre contract agreement where NO extra charges were mentioned. They check the details on my account and all good!
To summarise, you will just renew into a NEW 18 months contract, be sure to check your pre contract and enjoy!
To add OP your upgrade offer is pretty good. Assuming they're valuing the SIM at £12, I'd cancel the O2 SIM assuming you don't need it during the 14 days cooling off period, and just have inexpensive 1gig and basic TV. (edited)
Just out of curiosity then, how does it work for your remaining package in terms of pricing? Do they simply charge you pro-rata for the current up until the point your new contract starts?
Literal interpretation:
an upgrade does not involve "early disconnection" - it actually delays disconnection by the length of the new contractual relationship period.
If there is no "early disconnection" then rationally there cannot be an "early disconnection fee",
unless Virgin is still living up to its vampire tag:
archive.is/4BoCT
and
archive.is/b2vvn