How long does buyer protection last and how can I initiate a return/refund?

It lasts 15 days from the moment you confirm receipt of your item.

Any item with the label "Buyer protection" on its detail page is covered, with the exception of:

• Items that you have damaged yourself
• Personalised and custom-made items
• Perishable items (such as flowers)
• Items unsuitable for return due to hygiene or health reasons.

Learn more on the exceptions .

If an item needs to be returned, who pays the return cost?

• If you decide to return an item due to a change of mind, then it will be up to you to cover the return cost.
• If an item is defective, arrives not as described, or it's the incorrect item, then it will be up to the store to cover the return cost.

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