100Mb Broadband and phone for £25 a month @ Virgin Media ***LOWEST PRICE EVER*** (£25 setup fee applies, and £40 TCB/Quidco)

I just joined but within my cooling off period so totally gonna cancel tomorrow unless I can get this deal =}

This is a great deal. Had Virgin Media for a while and they've been brilliant.

I even managed to win BAFTA tickets from them

We cancelled virgin October 3rd and still awaiting our final bill, would have stayed if they had bothered to phone us back but saw this deal on virgins website this morning and my daughter signed up to avoid any accusations of not being a new customer.

Awaiting router delivery to collect+ as virgin now charge a £5 to deliver to home and whats this £25 setup charge ? Im doing a self install its clearly just a money making mick take but at least we are due £40 back from TCB ! (edited)

deleted46841720/11/2018 18:47

but cant they still increase the £25pm when they feel like?

And then you are entitled to cancel without penalty, regardless of in minimum term or not.

Really want to like this deal but it’s virgin media and I really do appreciate some people have a good experience.

For me, terrible customer service, the headline speeds mean nothing. Awful jitter, 100, 200, 350Mbps is no good when streaming quality is terrible from jitter and even packetloss.

Shame really as fibre to home is exactly what we all should get in 2018/19 from bt too.

but cant they still increase the £25pm when they feel like?

lewwyl20/11/2018 19:17

Literally just changed my package from £40 a month for 350mb as I wasn’t ev …Literally just changed my package from £40 a month for 350mb as I wasn’t even getting 100mb for a whole week I went to 250mb for £35 a month asked if they could bring it down lower at all and it’s apparently the best offer they can do for me I feel like it’s expensive lolRead lessRead more

If this was a renewal you should also be entitled to the cooling off period. I would cancel then wait for the "call back" from the retentions team that actually have authority to make deals rather than quote only what the system will allow them to put through.

You need to make sure your marketing preferences are turned on in your account. Follow through a disconnect, if you don't get the call back then ring back up and cancel the disconnect or try to strike another deal.

The one thing I hate about this process (as with all) is the consistency (or lack of) between retention deals. Some are getting lucky, some not so lucky.

deleted106628420/11/2018 19:20

I was told by customer services that I could sign up as a new customer...by …I was told by customer services that I could sign up as a new customer...by using even a family pets name if I wanted to?.... :/Read lessRead more

I did change last time as new customer using different email address under same name.

deleted12214120/11/2018 19:41

It is not true , comparison websites etc let you sign up again as soon as …It is not true , comparison websites etc let you sign up again as soon as you leave them and manage to get the new self setup hub again . They try to scare you to death on phone . If you record it , you can easily take them to trading standards / offcomm etc for spreading fear and lies.Read lessRead more

This is spot on. Sadly Apple are control freaks (in fairness to keep the OS stable) but on Android you can download an app called Cube ACR which will automatically record incoming and outgoing calls for you without having to open it or do anything. I've started using this after a bad experience and now I'm armed with nothing but a silo of modern warfare call logs.

drooling over this.however cannot get virgin so my sky will have to do.still hot from me

What kind of checks do Virgin do to see if you are actually a new customer? Can you sign up under a different name and bank account?

new customers only

h1m15 m ago

Has anyone called retentions to see if they'll match this offer for …Has anyone called retentions to see if they'll match this offer for existing customersRead lessRead more

Yes the best offer I got was £29 per month with 3 months credit.

Still didn't take up the offer as the same deal was £19 per month for me the previous year!

Perfect. Been waiting for Black Friday to switch to them. £27/month (with the activation fee) for 100Mb is a steal. And hopefully in a year when it's renewal time it's easy to haggle with them citing their rivals deals I can jump to

Not the same, but I've currently got 350mb plus line rental for £30.

pjwillo2 h, 23 m ago

When I spoke to Virgin the other day they said that the address isn’t e …When I spoke to Virgin the other day they said that the address isn’t eligible for new customer offers until it’s has no service for 3 months.Read lessRead more

They do talk nonsense. So you move out and someone moves into your address on the same day and wants Virgin installed - are they seriously suggesting the new homeowners couldn't have Virgin for three months?

Zaid_11331 h, 59 m ago

I feel like I'm over paying on Virgin, £90 a month for all channels on 2 …I feel like I'm over paying on Virgin, £90 a month for all channels on 2 boxes , 350mbps, and unlimited home phone callsRead lessRead more

Why do you even need that speed? I can stream 4K HDR on my mobile hotspot to my tv. You’re just wasting money.

I tried signing up to this last night and this afternoon via online chat (I’m an existing customer - £41pm broadband only). Was told I couldn’t have it. They offered me, both times, the Player Bundle for £32pm. Explained both times that I have a really good Sky deal so that won’t help. They said just put the box into the cupboard if you don’t need it, as it’ll still be cheaper. Told them that was a waste of resources so just give me the £25pm deal. Still no budge.

Called this evening. Got told the best offer I could get was the Player Bundle for £42pm :/ . Told them I’ll leave and go elsewhere. Got put through to Linda in Retentions, and explained that I don’t want TV and I’m only expecting the landline as it comes with the offer. Without any hesitation she said “OK you’re now on £25pm for VIVID100. Just call in October next year and we’ll look to keep you on a good deal”

Anyone looking for this and want £75 credit send me a PM

I visited my virgin store and they got me

vivid 100 broadband free installation free activation £22 per month plus £50 bill credit

Has anyone called retentions to see if they'll match this offer for existing customers

They offered me 50mb for £20 today but instead I got 350mb and unlimited calls for £50 with two months free so works out to be £40 for 12 months .

Literally just changed my package from £40 a month for 350mb as I wasn’t even getting 100mb for a whole week I went to 250mb for £35 a month asked if they could bring it down lower at all and it’s apparently the best offer they can do for me

I feel like it’s expensive lol

lewwyl20/11/2018 19:17

Literally just changed my package from £40 a month for 350mb as I wasn’t ev …Literally just changed my package from £40 a month for 350mb as I wasn’t even getting 100mb for a whole week I went to 250mb for £35 a month asked if they could bring it down lower at all and it’s apparently the best offer they can do for me I feel like it’s expensive lolRead lessRead more

Yes full speed only works only after midnight when everyone is sleeping. It is really bad on public holidays and weekends as all my street are with them. Wish hyperoptic or BT fibre was available in my street.

FNC88820/11/2018 18:37

What kind of checks do Virgin do to see if you are actually a new …What kind of checks do Virgin do to see if you are actually a new customer? Can you sign up under a different name and bank account?Read lessRead more

I was told by customer services that I could sign up as a new customer...by using even a family pets name if I wanted to?.... :/

No other provider could match this by a mile

Kilbers20/11/2018 19:21

If this was a renewal you should also be entitled to the cooling off …If this was a renewal you should also be entitled to the cooling off period. I would cancel then wait for the "call back" from the retentions team that actually have authority to make deals rather than quote only what the system will allow them to put through.You need to make sure your marketing preferences are turned on in your account. Follow through a disconnect, if you don't get the call back then ring back up and cancel the disconnect or try to strike another deal.The one thing I hate about this process (as with all) is the consistency (or lack of) between retention deals. Some are getting lucky, some not so lucky.Read lessRead more

Just hang up try with different agent . I have tried this at several places and it always works. But takes time and patience.

They were about to put ours up from £30pm, called and cancelled, was about to sign up to sky and virgin retentions called and offered 18pm, broadband only, no tv/phone, just internet on it's own
So it does depend on who calls from retentions and what they feel like on the day, been paying 30+ for years and never got any decent deals from retentions, they would call and offer a deal that was always a few quid more than the old one. Easiest option is to cancel and sign up with new name a few weeks later.

FNC88820/11/2018 18:37

What kind of checks do Virgin do to see if you are actually a new …What kind of checks do Virgin do to see if you are actually a new customer? Can you sign up under a different name and bank account?Read lessRead more

When I spoke to Virgin the other day they said that the address isn’t eligible for new customer offers until it’s has no service for 3 months.

oldskoo112 m ago

Really want to like this deal but it’s virgin media and I really do a …Really want to like this deal but it’s virgin media and I really do appreciate some people have a good experience. For me, terrible customer service, the headline speeds mean nothing. Awful jitter, 100, 200, 350Mbps is no good when streaming quality is terrible from jitter and even packetloss. Shame really as fibre to home is exactly what we all should get in 2018/19 from bt too.Read lessRead more

This is how I feel, but the reality is you have to pick the best from a bad bunch. Prior to this I was on TalkTalk for 18.95 a month with 2mb down and 0.7 up. In fairness no issues until I tried to cancel which is when I had to deal with customer services, that was a story in itself!

My view is that they are all poo. But you have to weigh up what's important to you DL, UL, Cost and Customer Service, some will make compromises on some of those things.

Regardless, it's good to see VM starting to compete with BT, if you're in a good VM area you're quids in with this deal! (edited)

lewwyl20/11/2018 19:34

How do I turn on my marketing preferences :/

Login online > My Profile > My Preferences > Edit these preferences.

pjwillo20/11/2018 19:36

When I spoke to Virgin the other day they said that the address isn’t e …When I spoke to Virgin the other day they said that the address isn’t eligible for new customer offers until it’s has no service for 3 months.Read lessRead more

It is not true , comparison websites etc let you sign up again as soon as you leave them and manage to get the new self setup hub again . They try to scare you to death on phone . If you record it , you can easily take them to trading standards / offcomm etc for spreading fear and lies.

Terrible company. Terrible service in my area. On 100mb deal got 2-5mb at peak times all of the time

samspud3 m ago

Terrible company. Terrible service in my area. On 100mb deal got 2-5mb at …Terrible company. Terrible service in my area. On 100mb deal got 2-5mb at peak times all of the timeRead lessRead more

Claim compensation from them if you got the time

good deal. retentions offered me 200mb, tv fun bundle and phone package with one month free then £40 a month for 18months, 12 month contract.

I called retentions and they wouldn't match this, they offered £29 a month for weekend calls and 100mb or £24 a month for weekend calls and 50mb..12 month contract..I'll call again and try to push for some free months

Paying same £25 for 50 or 60Mbs. Is it possible to get an increase from them somehow?

i

h1m137 m ago

I called retentions and they wouldn't match this, they offered £29 a month …I called retentions and they wouldn't match this, they offered £29 a month for weekend calls and 100mb or £24 a month for weekend calls and 50mb..12 month contract..I'll call again and try to push for some free monthsRead lessRead more

so i was currently on the 100mb for £31. just called them on 03454541111 and they matched this £25 deal when i said i'd seen it. Try again i guess?

h1m138 m ago

I called retentions and they wouldn't match this, they offered £29 a month …I called retentions and they wouldn't match this, they offered £29 a month for weekend calls and 100mb or £24 a month for weekend calls and 50mb..12 month contract..I'll call again and try to push for some free monthsRead lessRead more

so i was currently on the 100mb for £31 (it recently went up by 3 or 4 pounds). just called them on 03454541111 and they matched this £25 deal when i said i'd seen it. Try again i guess? (edited)

Strixx16 m ago

Lucky you!! How did you win the tickets though, was there a competition on …Lucky you!! How did you win the tickets though, was there a competition on their website? Read lessRead more

Yep just through their website! Was amazing