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£18.32/mth Plusnet fibre broadband & line rental (£50 Amazon voucher) £197.88 a year
£18.32/mth Plusnet fibre broadband & line rental (£50 Amazon voucher) £197.88 a year

£18.32/mth Plusnet fibre broadband & line rental (£50 Amazon voucher) £197.88 a year

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Until Tue 18 July, BT-owned Plusnet is offering this 12-month fibre deal for newbies. It includes line rent and unlimited downloads with up-to-38Mb fibre broadband (up to 2x faster than standard), what's more the company was a strong performer in our latest customer service poll – 55% rated it 'great', only 15% 'poor'. This deal's available to 83% of the UK based on postcode (you're told when applying), though you can't get it if you're already a Plusnet customer (or left in the last month). Here's how it works...

- Pay line rent upfront, if you can afford to. It works out as £197.88 for a year, equiv to £16.49/mth. Then it’s the standard £18.99/mth after (also the price all along if you choose monthly payments).
- Broadband's £6/mth for 12mths. Unless you don't live in a low cost area, but most do. After the 12-month contract, it rises to £14.99/mth
- £50 Amazon voucher. If you sign up to this Broadband Genie deal, you'll be automatically sent a £50 Amazon voucher within 90 days.
- Pay by direct debit. Or it's £1.50/mth extra.

Top comments

Just be aware - if you go for the up to 38Mb package the upload speed is a paltry 1.9Mb and not the more usual 19Mb (convenient how they're so similar looking if not looking too closely, almost like it's done to be missed)

"76Mb download speed and 19Mb upload speeds on Unlimited Fibre Extra, and up to 38Mb download speed and 1.9Mb upload speeds on Unlimited Fibre"

I have Plusnet fibre 76Mb and it's been 99.9% perfect for 2 years solid but I'd never go for the cheaper 39Mb package due to terrible upload speeds.
Edited by: "spannerzone" 15th Jul

I used to be with Plusnet and they couldn't offer a decent retention deal so most likely you will have to go after promotional period is over. Meanwhile, Virgin cut my bill by more than 50% when I told them I want to leave. Currently on £15/ month for 100Mb.

Instead of going through broadbandgenie you could buy through Topcashback & get £70 cashback (instead of the £50 Amazon voucher).
Edited by: "captainbeaky" 15th Jul
88 Comments

I was looking at this but they do traffic shaping.

I used to be with Plusnet and they couldn't offer a decent retention deal so most likely you will have to go after promotional period is over. Meanwhile, Virgin cut my bill by more than 50% when I told them I want to leave. Currently on £15/ month for 100Mb.

Original Poster

pablomalin

I used to be with Plusnet and they couldn't offer a decent retention deal … I used to be with Plusnet and they couldn't offer a decent retention deal so most likely you will have to go after promotional period is over. Meanwhile, Virgin cut my bill by more than 50% when I told them I want to leave. Currently on £15/ month for 100Mb.


Was it fibre broadband you had? how was it?

canitrunbattlefield3 m ago

Was it fibre broadband you had? how was it?

I have Plusnet fibre and it's cracking.

Is there any cashback and how much is it monthly including the line rental and broadband

Instead of going through broadbandgenie you could buy through Topcashback & get £70 cashback (instead of the £50 Amazon voucher).
Edited by: "captainbeaky" 15th Jul

canitrunbattlefield

Was it fibre broadband you had? how was it?



It was good enough, I mean the best experience I had so far - 30Mb stable. I tried to negotiate and called them like 3 times but they refused to reduce so had no choice but to join virgin.

badboyofrock

I have Plusnet fibre and it's cracking.



Does that affect the connection speed or dropouts?

captainbeaky

Instead of going through broadbandgenie you could buy through Topcashback … Instead of going through broadbandgenie you could buy through Topcashback & get £70 cashback (instead of the £50 Amazon voucher).


£25 activation applies in that case

Just be aware - if you go for the up to 38Mb package the upload speed is a paltry 1.9Mb and not the more usual 19Mb (convenient how they're so similar looking if not looking too closely, almost like it's done to be missed)

"76Mb download speed and 19Mb upload speeds on Unlimited Fibre Extra, and up to 38Mb download speed and 1.9Mb upload speeds on Unlimited Fibre"

I have Plusnet fibre 76Mb and it's been 99.9% perfect for 2 years solid but I'd never go for the cheaper 39Mb package due to terrible upload speeds.
Edited by: "spannerzone" 15th Jul

Original Poster

ukwestspeed

£25 activation applies in that case


was gonna say - it's about choosing who to trust, Topcashback or broadbandgenie, to honour their cashback

I've had Plusnet for a few years and can't really knock them. I always manage to get a good deal when I threaten to leave them usually with a £50 Amazon voucher thrown in.

no1retired

I was looking at this but they do traffic shaping.



I'm sure I read they've scrapped traffic shaping at the start of this month.

edit:-

ispreview.co.uk/ind…tml
Edited by: "melted" 15th Jul

To give you a feel for where this offer stands. In June it was Fibre Extra so upto 76Meg + 12m line rental saver for £19.58 pm effectively

(reliant on £95 quidco paying out) .Mine is at tracked stage

"This deal's available to 83% of the UK based on postcode "
in other words where BT actually have to compete with virgin and talktalk,
Plusnet, another crafty angle by the BT group to evade legislation and maintain their monopoly...

ukwestspeed24 m ago

£25 activation applies in that case


Give with one hand - take away with the other.

maddogb

"This deal's available to 83% of the UK based on postcode "in other words … "This deal's available to 83% of the UK based on postcode "in other words where BT actually have to compete with virgin and talktalk, Plusnet, another crafty angle by the BT group to evade legislation and maintain their monopoly...



No, 83% is about the percentage of properties in the UK that BT Openreach have rolled out FTTC to so far. It takes a lot of time to roll out the infrastructure across the whole of the UK and it has got to be economically viable to do, they are not a charity.

Talktalk sell the same BT Openreach's FTTC provided products so they do compete everywhere BT does.

As far as I know BT's main reason for buying Plusnet was to gain their experience of traffic prioritising hardware, for BT to use on BT packages at the time, which BT subsequently abandoned once they added extra capacity.
Edited by: "melted" 15th Jul

Worst. ISP. Ever. Good luck spending your money with the worst ISP i have been with.

pimpMe

Worst. ISP. Ever. Good luck spending your money with the worst ISP i have … Worst. ISP. Ever. Good luck spending your money with the worst ISP i have been with.



Count yourself lucky then, I've been with E7even and also AOL (which talktalk took over mid contract). oO oO oO

Having my phone line held hostage with no broadband for over a month when E7 went bust was bad enough, but getting AOL support to re-enable AOL router based access after an idiot from support blocked it, was an absolute nightmare taking multiple hour+ phonecalls over a few weeks, and then talktalk took over and we got massive throttling.

Edited by: "melted" 15th Jul

pimpMe20 m ago

Worst. ISP. Ever. Good luck spending your money with the worst ISP i have …Worst. ISP. Ever. Good luck spending your money with the worst ISP i have been with.



Pretty much all the big players are the worst ISP ever, they all have terrible problems and upset customers and they all have very satisfied customers that have no problems. That's why I gave up recommending any ISP to friends/family because all results may vary. I've been very happy with Plusnet since 2009 with ADSL and Fibre.

melted

No, 83% is about the percentage of properties in the UK that BT Openreach … No, 83% is about the percentage of properties in the UK that BT Openreach have rolled out FTTC to so far. It takes a lot of time to roll out the infrastructure across the whole of the UK and it has got to be economically viable to do, they are not a charity. Talktalk sell the same BT Openreach's FTTC provided products so they do compete everywhere BT does.As far as I know BT's main reason for buying Plusnet was to gain their experience of traffic prioritising hardware, for BT to use on BT packages at the time, which BT subsequently abandoned once they added extra capacity.



All good company spiel, doesn't explain why the cost is increased if you live outside a "low cost area" what does is BT need to maintain a fixed price for their "market a"? exchanges
or why if they are truly run as two separate companies why they don't compete on price, Bt is always at least 25% dearer despite having the larger market share and therefore able to take advantage of mass market scaling and reductions.
no some of us can see the wood for the trees

21 minutes and counting so far waiting to contact someone via plusnet chat. Moved up 2 whole places from position 4 to position 2 in the queue! "Legendary customer service" it ain't.

I was with Plusnet for 8 years prior to leaving a couple of months ago. Speed was reasonable and reliable but retention offers paltry. Their wait times have increased along with their prices.

BritishDragon4 h, 49 m ago

Does that affect the connection speed or dropouts?

I don't mean it's cracking, as in 'it cracks'. I'm a northerner, it's cracking, as in its good. The only complaint I have is the long wait to get through to CS, but I've only called them twice, and they were great both times.

£25 + £49 installation charge for a new line. £11(broadband) + £18.99 (line rental) total £104.99 to pay includes 1 month advance then £29.99 per month this is for extra fibre.

no1retired

I was looking at this but they do traffic shaping.



Never slowed me down.

http://i67.tinypic.com/2lic11t.png
http://i68.tinypic.com/kd311w.jpg

I've been with Plusnet since 2011. They offered me Fibre and all calls for £34 a month. So I've left and ordered Sky Broadband for £17.40 a month.

robertfrancis1975

I've been with Plusnet since 2011. They offered me Fibre and all calls … I've been with Plusnet since 2011. They offered me Fibre and all calls for £34 a month. So I've left and ordered Sky Broadband for £17.40 a month.



Same here and on a 2 year deal...... Only reason for staying is that my wife works from home and her company pays the broadband part of the bill. We looked at others and it's 2 weeks generally without internet while there is switching over, which isn't acceptable.

I'm on the 38 meg fibre (but only get 33meg max, they say that is all my line is capable of which is a lie as my neighbour gets a solid 38 with someone else, talk talk I think).

The router they supplied was atrocious and dropped out all the time, so I had to fork out £70 for a decent vdsl one last year. The customer service is appalling, they will lie about anything to get out of really solving the problem and wait times are 30 mins plus as standard and I doubt they are UK based call centres judging from who I have dealt with. (I had them claim my central heating or dodgey fridge freezer was causing the connection to drop and not the POS router they supplied).

The call charges are steep too unless you pay for a call package of some sort, but who uses land lines enough to justify that these days. Plusnet to Plusnet calls are supposed to be free aslong as they are under 60minutes, though it never seems like they are free when your bill comes.

You have to be on the ball with the line rental saver packages, I have had EE and Plusnet carry on charging me the full line rental rate, and forums suggest that this is quite common.

As awful as they are, I have stayed with them on retention as they have offered me abit off my bill and a £50 voucher/cheque, plus the quidco cashback cleared ok, though that paid for my router. It is just too much hassle to move to another provider for me atm, and to be honest they are all pretty poor and con you at every chance they get.

I would consider Sky in the future as they were quite reliable in the past on ADSL, but I don't want them hassling me about TV packages or Sky Q.

If you don't mind all of the above and you actually get the deal as advertised then it's worth a punt I guess, but their adverts of "Good Honest Broadband from Yorkshire" and "We'll do you proud" are so far from the truth....
Edited by: "thabiz" 15th Jul

thabiz41 m ago

I'm on the 38 meg fibre (but only get 33meg max, they say that is all my …I'm on the 38 meg fibre (but only get 33meg max, they say that is all my line is capable of which is a lie as my neighbour gets a solid 38 with someone else, talk talk I think).The router they supplied was atrocious and dropped out all the time, so I had to fork out £70 for a decent vdsl one last year. The customer service is appalling, they will lie about anything to get out of really solving the problem and wait times are 30 mins plus as standard and I doubt they are UK based call centres judging from who I have dealt with. (I had them claim my central heating or dodgey fridge freezer was causing the connection to drop and not the POS router they supplied). The call charges are steep too unless you pay for a call package of some sort, but who uses land lines enough to justify that these days. Plusnet to Plusnet calls are supposed to be free aslong as they are under 60minutes, though it never seems like they are free when your bill comes.You have to be on the ball with the line rental saver packages, I have had EE and Plusnet carry on charging me the full line rental rate, and forums suggest that this is quite common.As awful as they are, I have stayed with them on retention as they have offered me abit off my bill and a £50 voucher/cheque, plus the quidco cashback cleared ok, though that paid for my router. It is just too much hassle to move to another provider for me atm, and to be honest they are all pretty poor and con you at every chance they get. I would consider Sky in the future as they were quite reliable in the past on ADSL, but I don't want them hassling me about TV packages or Sky Q. If you don't mind all of the above and you actually get the deal as advertised then it's worth a punt I guess, but their adverts of "Good Honest Broadband from Yorkshire" and "We'll do you proud" are so far from the truth....

I'm on the 38 meg and my died to the premises it's constantly 40+meg, usually around 42. Checking speed after the router it does drop a bit but that is to be expected. The call centres are in the UK though they do have a fair proportion of Asian operatives. As for the 'blaming your connection drop on central heating etc'..If you are dropping on the Wifi this IS common. They do try to get you to check as if they send out an openreach engineer and he finds the fault is inside the premises - you get charged. They want you to do certain checks first to save you this charge.
I have been with them for six years, I had major issues when I first had broadband installed. I did the checks, they sent out an engineer and he found a loose connection on the roadside cabinet. Since then absolutely no problems except my WiFi dropped. I found its the washing machine, when it goes onto a spin cycle, kicks out the powerline adapters. Wi-Fi extender with an adsl port and problem solved.

I've been with them all and these are the worst IMO, failed to do a simple broadband switchover, took 6 weeks to get my internet on, lost my phone number in the process, a number which I had for 20+ years previously. Told nothing they could do, no remorse no compensation nada. All this after I paid for a full year of service upfront. Of course there's a story like this for every company out there.

The 1.9Mb upload has put me off. Should be up to 9Mb on a 38Mb product. Think I will go with the EE deal - I have EA mobile and the extra 5GB mobile data will come in handy.

thabiz

I'm on the 38 meg fibre (but only get 33meg max, they say that is all my … I'm on the 38 meg fibre (but only get 33meg max, they say that is all my line is capable of which is a lie as my neighbour gets a solid 38 with someone else, talk talk I think).The router they supplied was atrocious and dropped out all the time, so I had to fork out £70 for a decent vdsl one last year. The customer service is appalling, they will lie about anything to get out of really solving the problem and wait times are 30 mins plus as standard and I doubt they are UK based call centres judging from who I have dealt with. (I had them claim my central heating or dodgey fridge freezer was causing the connection to drop and not the POS router they supplied). The call charges are steep too unless you pay for a call package of some sort, but who uses land lines enough to justify that these days. Plusnet to Plusnet calls are supposed to be free aslong as they are under 60minutes, though it never seems like they are free when your bill comes.You have to be on the ball with the line rental saver packages, I have had EE and Plusnet carry on charging me the full line rental rate, and forums suggest that this is quite common.As awful as they are, I have stayed with them on retention as they have offered me abit off my bill and a £50 voucher/cheque, plus the quidco cashback cleared ok, though that paid for my router. It is just too much hassle to move to another provider for me atm, and to be honest they are all pretty poor and con you at every chance they get. I would consider Sky in the future as they were quite reliable in the past on ADSL, but I don't want them hassling me about TV packages or Sky Q. If you don't mind all of the above and you actually get the deal as advertised then it's worth a punt I guess, but their adverts of "Good Honest Broadband from Yorkshire" and "We'll do you proud" are so far from the truth....



A neighbour having 38Mb doesn't mean you will get the same - there are many variables involved.

maddogb

All good company spiel, doesn't explain why the cost is increased if you … All good company spiel, doesn't explain why the cost is increased if you live outside a "low cost area" what does is BT need to maintain a fixed price for their "market a"? exchangesor why if they are truly run as two separate companies why they don't compete on price, Bt is always at least 25% dearer despite having the larger market share and therefore able to take advantage of mass market scaling and reductions.no some of us can see the wood for the trees



No it is not, stop looking for wood and do a bit of research for the facts. And as far as I recall Ofcom set up the regulations which require Openreach to charge more at exchanges with lower numbers of unbundled providers so that ISPs installing their own ADSL LLU hardware at exchanges that hadn't been unbundled would be easily able to undercut BT prices and thus gain market share, encouraging competition and costly duplication of hardware.

As for BT setting different prices for BT and Plusnet, why shouldn't they? Also bare in mind that according to a poster above the upload speed on Plusnet's 38mbs fibre package is substantially lower than BTs so you'd expect a difference in price.


Edited by: "melted" 15th Jul

Been with Plusnet for 3/4 years now with 76mb package. I've been at max speed throughout that duration. Speed means everything to me because my previous provider throttled a lot and I am a heavy user. I've had no disconnections whatsoever. I can only remember once in the 3 or so years where they had a service issue in which it was fixed within the hour.

I just wish these guys would compete with Virgin and offer speeds above 76mb!
Edited by: "Naruto" 15th Jul

I've been with plusnet for about 4 years. I started on ADSL which wasn't great speed and constant drop outs. I've been on their fibre package for about two years now and the speeds have been good. I can't remember any downtime! Retention has always been very competitive.

Traffic shapers and poor customer service . Buying the business and hoping no service issues. Calls to Customer service are always higher than they expected wait 50 minutes not unusual . Lots of front but no much substance

melted6 h, 19 m ago

Count yourself lucky then, I've been with E7even and also AOL (which …Count yourself lucky then, I've been with E7even and also AOL (which talktalk took over mid contract). oO oO oOHaving my phone line held hostage with no broadband for over a month when E7 went bust was bad enough, but getting AOL support to re-enable AOL router based access after an idiot from support blocked it, was an absolute nightmare taking multiple hour+ phonecalls over a few weeks, and then talktalk took over and we got massive throttling.

Uhm Bulldog broadband. Hellooooo?

wpj

Same here and on a 2 year deal...... Only reason for staying is that my … Same here and on a 2 year deal...... Only reason for staying is that my wife works from home and her company pays the broadband part of the bill. We looked at others and it's 2 weeks generally without internet while there is switching over, which isn't acceptable.


Not 2 weeks! It's switched simultaneously.

I truly hope you never have to contact them like I had to this week

Arrogant smarmy know it all. Explanations that the contract doesn't guarantee a wifi connection (haha) and finally we don't have to acknowledge or provide a response to complaints .

Steer well clear
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