£2 delivery at Asda (choose any day of the week)
1674°Expired

£2 delivery at Asda (choose any day of the week)

118
Found 10th Jan 2011Made hot 10th Jan 2011
I have often deliberated over whether to walk a mile to Asda or pay for delivery.
On each occasion I opted for neither through sheer indecisiveness...
But for no longer as even I know a deal when I see one especially in these winter months.

Asda are offering £2 deliveries for any day of the week.
Come on guys and girls lets make this hot and hopefully Tesco will follow.

Rather than the 2 hour time slot, if you select an 8 hour slot the price is just £2.
You'll receive a call on your mobile 15mins before they arrive to say they are on their way.

Your choice of slots are:
10am-6pm
12pm-8pm

If you are not going to be staying near your home all day then this obviously isn't for you
but as you can choose a Sunday its quite handy for a lot of people.

£5.55 Quidco/Topcashback for you first grocery order thus effectively delivery for free and £3.55 saving on your shop
- davidmaiden18183

117 Comments

Banned

good price but I have found that I still need to go to a store after an asda delivery due to the amount of missing / wrong items.

Probably an average of about 30% of each order has been wrong.

guess it depends on the level of service locally.

Voted hot. Easier to stick to a budget with an online shop. Price of petrol these days, means it doesn't really cost us any extra. Thanks.

service in my area is good, you also have ticks next to the items so that they cannot replace that item, for instance, i will only by certain brands.
you get more for your money online!
I had free delivery on y last order

csiman

good price but I have found that I still need to go to a store after an … good price but I have found that I still need to go to a store after an asda delivery due to the amount of missing / wrong items.Probably an average of about 30% of each order has been wrong.guess it depends on the level of service locally.



I am the same as you. Half the time they either send the wrong stuff, say it is out of stock or give you stuff that is close to the sell by date. I much prefer to do my own shopping when I can.

csiman

good price but I have found that I still need to go to a store after an … good price but I have found that I still need to go to a store after an asda delivery due to the amount of missing / wrong items.Probably an average of about 30% of each order has been wrong.guess it depends on the level of service locally.



Due partly to the economic downturn I am now working as an Asda "picker" who actually picks the items people order off the shelves. 30% error sounds terrible especially as I have to scan each item with a handheld palm. If I pick up the wrong item its rejected by the palm, Sure, mistakes can occasionally somehow happen after picking, when the items are in plastic totes for ready for (or out for) delivery but the level of service you quote is lamentable and I hope you complain. .

Substitutions for out of stock items can be contentious although its usually win win for a customer (price/quality/quantity) but "no substitutions" can be specified by the customer.

I wonder how many of you give the driver a tip?
because the pizza guy always gets , but he has a light box
the driver of Asda has paid 6.20 p / h, from Monday to Sunday and all weather conditions must lift sometimes really large orders, the houses, flats of 1,2,3 or 4 floor, maybe that's why this service is not the best and sometimes poor , recently asked the driver if the work ends, said he has 19 more deliveries

Edited by: "Passior" 10th Jan 2011

I have used this all day service a couple of times instead of the 2hour slots, they always ring my mobile 15mins before they arrive to say they are on their way, so if i'm walking the dog or if i've popped out to a neighbours gives me chance to get home. Yes we do sometimes get substitutions but it's usually just one or two items, substitutions are usually pretty good and are price matched if a more expensive item, the stuff wouldn't be in the store if i'd gone myself so would have to find alternative anyway. Most stuff has good dates on it but if it has a short date it is marked on the delivery note as having so. Voted Hot.


Edited by: "Dannyjak" 10th Jan 2011

TheBiker

Due partly to the economic downturn I am now working as an Asda "picker" … Due partly to the economic downturn I am now working as an Asda "picker" who actually picks the items people order off the shelves. 30% error sounds terrible especially as I have to scan each item with a handheld palm. If I pick up the wrong item its rejected by the palm, Sure, mistakes can occasionally somehow happen after picking, when the items are in plastic totes for ready for (or out for) delivery but the level of service you quote is lamentable and I hope you complain. .Substitutions for out of stock items can be contentious although its usually win win for a customer (price/quality/quantity) but "no substitutions" can be specified by the customer.




I spent hundreds of pounds on ASDA deliveries in 2010, and there were so many mistakes, and bad customer service, in store and online, that I refuse to spend my hard-earned salary in ASDA any more. They have lost a very good customer, and it's very inconvenient for me as my bus to work stops right outside ASDA and I now have to bring my lunch instead of going in to buy it, which usually included a few treats for my colleagues. BAH HUMBUG ASDA!!

cambourne03

I am the same as you. Half the time they either send the wrong stuff, say … I am the same as you. Half the time they either send the wrong stuff, say it is out of stock or give you stuff that is close to the sell by date. I much prefer to do my own shopping when I can.



This is exactly the reason I myself don't have shopping delivered any more (I used to use Tesco). There is a difference to being in date and at the front of the shelf and the newest hidden at the back. I would guess that 95% of the shopping population ignore the stuff at the front and take from the rear.
Edited by: "TheBiker" 10th Jan 2011

Original Poster

Dannyjak

I have used this all day service a couple of times instead of the 2hour … I have used this all day service a couple of times instead of the 2hour slots, they always ring my mobile 15mins before they arrive to say they are on their way, so if i'm walking the dog or if i've popped out to a neighbours gives me chance to get home.


Thanks for the heads up. I'll add that useful information to the description

Just vote on the deal. This isn't the asda complaints forum - if you don't like them, ignore the deal

TheBiker

This is exactly the reason I myself don't have shopping delivered any … This is exactly the reason I myself don't have shopping delivered any more (I used to use Tesco). There is a difference to being in date and at the front of the shelf and the newest hidden at the back. I would guess that 95% of the shopping population ignore the stuff at the front and take from the rear.



I have to admit, having worked in a supermarket I am now more vigilant of this but don't think anywhere near the majority do this. In fairness most people buy a weeks shopping and if the front item has 3-4 days of life in it for certain fresh items (meats etc..) then its reasonable for a lot of people.

Being a student who kind of eats when he wants and doesn't conform to when we should eat meals...I generally go for longer dates as I find it hard to estimate when I will eat what.

i object to having to call a premium rate number if there is a problem toget my money back should be an 0800 number or at least a geographic one

Original Poster

Didn't expect so much interest so early in the day. Do you guys stay up all night or wake up at the crack of dawn to sniff out a bargain.

Sorry, cold from me due to the poor service received by myself from Asda's delivery service. Again in our area, poor quality, missing items (in fact two carrier bags full left behind once!), short dates etc.

For online I use Tesco, or just fetch it myself!

Sorry.

I use Asda quite a lot for deliveries, and on the whole they've been pretty good. The £2 optiion has been available for a few months here at least. If you don't want substitutions, then say that on your order. If it doesn't arrive, then it wouldn't have been in the store anyway. Agreed, short dated stuff can be annoying, but we buy anything that we want fresh in the local Tesco Metro anyway.

Not a bad delivery price, but I have also had 8 orders go wrong out of the 10 I placed in 2010 - I get a delivery, and then have to call for refunds - I'd say about a quarter of the order is wrong, out of date, damaged or missing - the last one I placed ended up a battle with my £52 refund with their head office. Would happily go to store, but home shopping is not good in my area!

Hot from me. My nearest ASDA is 15 miles away and they deliver to me.

Used Asda dozens of times and the service has been generally excellent. Customer services are extremely quick to issue refunds if an item is missing/damaged or incorrect - I think in 3 years though I've only had to request partial refunds 3 times. I think they've been late on 2 occasions and both times I've been informed before hand. Had a mix up with a cancelled delivery once, but the store manager contacted me and sorted it out very quickly.

Unlike Tesco who are just awful (had such a bad experience with them before Christmas that I will never use them again - and no, it was nothing to do with the snow!). £2 for delivery is hot, Asda are generally cheaper and the only other alternative for me is now Sainsbury's (who I will say I marginally prefer to Asda).

Original Poster

craigvip

My Asda (Bristol) is still the usual price £3-4.


really, do you not have a tab showing "8 hr slots" next to where it says "2 hr slots"

csiman

good price but I have found that I still need to go to a store after an … good price but I have found that I still need to go to a store after an asda delivery due to the amount of missing / wrong items.Probably an average of about 30% of each order has been wrong.guess it depends on the level of service locally.



We get our deliveries from Asda Watford and they are very good at substitutions (more of smaller qty items, veggy for veggy etc). I think you're right - it very much depends on your delivering store.

Az911

really, do you not have a tab showing "8 hr slots" next to where it says … really, do you not have a tab showing "8 hr slots" next to where it says "2 hr slots"



Thanks didn't see that Don't fancy waiting in for 8 hours to save a pound.

always tick the box "allow substitutes" just for the entertainment value

This might be handy for us on a Sunday, Never really had any problems with deliveries.

Normally 1 or 2 items different but we just tell him we don't want them. Certainly found it better than trauling round the supermarket.

Hello, can anyone tell me if you can compare your shopping (like on the adverts) with online shopping?

ie can you get money back if your shopping is found to be less than 10% cheaper else where?

Banned

I have only had one delivery from Asda and it was spot on. I live about 7 miles from my nearest store so a £3 delivery charge was cheaper than putting petrol in my car and i saved about 2+ hours.

So a £2 delivery is a good deal, heat from me

Oh, and for the first time i put my receipt number online and found that Sainsburys was 34p cheaper than asda so i get that plus 10% back in a voucher, £2.50ish.
Edited by: "whateveryouwant" 10th Jan 2011

It's a good deal.

I won't be taking them up on it though as I'm currently in a dispute with the company after they
invoiced me for £70 when I forgot to display a blue badge (I immediately returned to the shop
and two managers scanned the blue badge and suggested I send it to Town and Country Parking
Ltd. to basically beg them not to fine me - there was no way I was going to do that. I had my first
letter from them last week and I have no intention of paying. I was with my disabled mother. I
expect some vitriolic responses to this message but I suggest before responding people take
time to educate themselves - this is not a 'fine', it is an invoice from ASDA. I incurred no cost to
them, the car park was free. I broke no law. I'm more than happy to see them in court (which I'm
confident will never happen). I wrote to ASDA explaining that I would not discuss this 'contractual
dispute' with Town and City Parking and all communication from them would be ignored - my
dispute is with ASDA, not this cowboy parking company. I received no reply.


Better to walk if you're only a mile away, unless you want a load of short-dated stuff and an average of 1 or 2 wrong items in a 30 item order.

(Only ordered from 3 different Asdas though, so might not be across the board).

I have always had issues with buying groceries online - most fresh produce such as meat, bread, cooked meats, veg and the like is always on its 'use by' date or needs using within the next day or two. So I only find this useful for long-life goods which defeats the purpose as I have to go shopping anyway.

Mind you Tesco is the worst for this as my local Extra store has lots of out of date item sitting on the shelves in store (!)

I used this service a few weeks ago as i knew i were going to be in all day. The delivery driver was pleasant and as i have no direct road to the house he asked me to pop back inside the house to keep warm while he ran back to the van to collect the totes. He was very helpful and didnt leave till i had checked everything on the list - i dont normally bother but he was insistant - perhaps it was because it was over the festive period im not sure.

Are you able to get a rough idea of when a delivery will take place by looking to see when a van will be in your area on the 2 hour slots?

farbuckle

It's a good deal.I won't be taking them up on it though as I'm currently … It's a good deal.I won't be taking them up on it though as I'm currently in a dispute with the company after theyinvoiced me for £70 when I forgot to display a blue badge (I immediately returned to the shopand two managers scanned the blue badge and suggested I send it to Town and Country ParkingLtd. to basically beg them not to fine me - there was no way I was going to do that. I had my first letter from them last week and I have no intention of paying. I was with my disabled mother. I expect some vitriolic responses to this message but I suggest before responding people take time to educate themselves - this is not a 'fine', it is an invoice from ASDA. I incurred no cost to them, the car park was free. I broke no law. I'm more than happy to see them in court (which I'm confident will never happen). I wrote to ASDA explaining that I would not discuss this 'contractual dispute' with Town and City Parking and all communication from them would be ignored - my dispute is with ASDA, not this cowboy parking company. I received no reply.



Sound like you're being particularly uncooperative just because you're annoyed with them and don't agree with their terms. I agree that it's a bit OTT but they're just following procedure - if you'd displayed your badge in the first place none of this would have happened.

highland2010

i object to having to call a premium rate number if there is a problem … i object to having to call a premium rate number if there is a problem toget my money back should be an 0800 number or at least a geographic one



Use the Customer Services number 0500 100055 then Option 1 > Option 1 or ask for Home Shopping: the service centre was in South Africa when I used Asda. They used to send subsitutes even though I opted out. I now use Ocado: £9.99 a month for unlimited deliveries and a reserved one hour slot every week. People assume it is only for the wealthy but most stuff is price matched to Tesco, and the customer service is second to none. Use by dates are very good, and shelf life is indicated on the website. The packing can still be bizarre on occasions: butter and eggs in with tins, on one memorable morning a jar of tahini had been put in with the lid loose and it coated four bottles of shampoo.

I find I spend less by getting groceries online as I only get what I need and don't buy on impulse as I would in the store.

Edited by: "schwalbe" 10th Jan 2011

Last delivery I had was in December for 12 bottles of Yellow Tail shiraz, a case of beer and 3x2-ltr bottles of water. Strangely, I do like to decide what wine or beer I drink, so ticked the "no substitutuions" box. No further contact until the truck turns up with just the 3 bottles of water for me as the other items "were unavailable at the time of picking" - and the delivery charge was 150% the price of the water.
ASDA refunded all the money in the end, but still without any comms or confirmation. I won't be using them again until they improve comms or grow some common sense!

Just getting my order delivered tonight, must say I did miss the bit about a £2 delivery, I'm going to go and have a look now, I thought as our nearest cheap large supermarket is a 28 mile round trip ( waitrose is 10 miles but toooooooo expensive) it's worth a £3 delivery but defiantly worth £2 delivery. The savings on the goods and the items make up the delivery charge and the diffrence in the cheap petrol price, and I don't leave the house in this horrible weather. All supermarkets make errors, you just have to check carefully.
Off to Asda site now to check for next week, thanks for the heads up, have some of my halogen heat.

horsepills

Sound like you're being particularly uncooperative just because you're … Sound like you're being particularly uncooperative just because you're annoyed with them and don't agree with their terms. I agree that it's a bit OTT but they're just following procedure - if you'd displayed your badge in the first place none of this would have happened.



The managers I spoke to had the power to overturn the 'fine', they didn't mention this.

'Just following procedure' is no reason not to fight back.

Disabled people and their carers struggle when they go shopping, forgetting to display
a blue badge is understandable - 'fining' them for such an oversight is wrong, more so
when they can prove they were in the shop with a disabled person and immediately
produce their blue badge on noticing their error. Quite aside from all of this is that
these 'fines' aren't even enforceable by law - the only people who can issue parking
fines are the police and the council - I would suggest anybody interested in this
(disabled or not) should have a look at this forum:

forums.moneysavingexpert.com/for…163

I think it's quite hot... £2 delivery is cheaper than going by taxi, by bus, or by car, unless you live across the road! I've had one order where they forgot to bring me my chilled products -- but I phoned my local store (not the premium rate number), and they sent it out a couple of hours later without any hassle.

Thanks OP!

great thank you!

xx

macliam

Last delivery I had was in December for 12 bottles of Yellow Tail shiraz, … Last delivery I had was in December for 12 bottles of Yellow Tail shiraz, a case of beer and 3x2-ltr bottles of water. Strangely, I do like to decide what wine or beer I drink, so ticked the "no substitutuions" box. No further contact until the truck turns up with just the 3 bottles of water for me as the other items "were unavailable at the time of picking" - and the delivery charge was 150% the price of the water. ASDA refunded all the money in the end, but still without any comms or confirmation. I won't be using them again until they improve comms or grow some common sense!



So you ordered three different items and specifically asked for no substitutes. Very unfortunate that two popular items were out of stock during the festive period which left only the water. Perhaps it would have been better all round if the water had been out of stock too.

I may consider home delivery if free. I have just been disappointed so many times with missing items etc. I often need to go out to the store to finish my shopping to get the items they couldn't deliver. So it kind of defeats the purpose.

horsepills

Just vote on the deal. This isn't the asda complaints forum - if you … Just vote on the deal. This isn't the asda complaints forum - if you don't like them, ignore the deal


Can I use this forum to complain about people complaining about posts, or os there another forum for that sort of thing?

(_;)
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