Thanks...I'll bare this in mind when renewing.
absolute disgrace of a company, used for the first time after 6 months with them on 28 dec, after 20 minutes getting through , gave all my details , they said id get a text to say when breakdown would arrive , after hour and half i phoned again , 20 minutes more trying to get though , i was told that there sorry and would put me as priority , another hour , still nothing , so did the usual 20 minute waiting , then got through to some imbecile who didnt even asked my name , just said that someone was on the way , waited another hour , by now i was in need of my medication , as im disabled and need pain killers every 4 hours , which i told them about at the start of my request, anyway got through , only to be told that they had not recieved any details of my call , at this point i went berserk and told them to sort something out asap , i had to go though all of the process again , finally after more then 4 and half hours i got a call of the breakdown van , saying there on the way , sorry for going on a bit , but if i can save just 1 person from joining this clown of a company , then ill die a happy man , the reason they got high ratings is cos of the ones who rate them , only rated joining them , not using there service,
same thing I did and yes, you have to download docs yourself...
Watch out for these clauses: 1. Should the vehicle be repaired at the roadside with a temporary fix, allowing you to continue your journey, you will be advised to seek immediate attention at a garage for a permanent repair. If you then subsequently breakdown with the perceived fault being related to the original call out, our operative may take credit or debit card details and store on file, until such time that we receive evidence of the original fault having been redressed. In the event of the initial advice having been ignored, or failure to supply evidence when requested, you will be charged for the second call out on the details supplied. 2. At the point of breakdown one of our operatives will advise you that if you cancel the callout, and a recovery operative has already been dispatched, you will be charged £98.40 accordingly.
I have used them once, they came within the hour and they recovered me and 2 family members and vehicle from Leicester to Leeds, no additional costs Also offered a hire vehicle but I didn't need it.