3 year guarantee on all apple computers excluding Ipads @ John Lewis
287°Expired

3 year guarantee on all apple computers excluding Ipads @ John Lewis

31
Found 15th Mar 2012
Its just a heads up that as of tomorrow to coincide with the release of the new Ipad John Lewis will be increasing the guarantee on any of the Apple computers to 3 years. This is only for a month though so if your looking at buying a Mac I would look into this.

31 Comments

What about iPad?

Original Poster

As far as I'm aware no not the Ipad but that does come with a 2 year guarantee wich is longer than the standard Apple guarantee.

How does the john Lewis guarantee compare to AppleCare.

so no cheaper than normal rip-off prices then?

John Lewis are the cheapest store on the high street as they price match other high street stores.

They even price match 28 days after you purchase an item if another store reduces its price.

I love JL after getting a 32" Sharp tv with a 5 year guarantee for £99.

There're not making as much profit this year (by quite a way) because of the price match policy they have. But I think they are starting to make a lot of freinds amongst consumers.
Historically I think they've been seen as an expensive high street retailer, but maybe things are changing and profits will start to go up again once word gets around.

r1mmm3r

There're not making as much profit this year (by quite a way) because of … There're not making as much profit this year (by quite a way) because of the price match policy they have. But I think they are starting to make a lot of freinds amongst consumers.Historically I think they've been seen as an expensive high street retailer, but maybe things are changing and profits will start to go up again once word gets around.



JL have always had this policy.

Just not many people use it and have an idea that they are over priced. I would rather use them than any other high street retailer as their customer service is excellent.

callum84

How does the john Lewis guarantee compare to AppleCare.


First year will be covered by Apple's warranty and JL will find a suitable repairer (Mainly Apple stores or Authorized Apple Service Providers) to get it repaired and pay out of their own pocket in the 2nd year.

I've returned a couple of things to them and they are perfect - I had something roughly a year old once and they just went straight out back and brought me a new one.
But...but...they can be beggars with their price matching.
I've tried to price match a couple of things and they wouldn't do it.
A fridge they said wasn't a like for like replacement because they gave (I think) a 3 year guarantee and Currys only gave a 1. So they refused to drop their price to match Currys because of one of their other benefits.
They also refused to price match a telly on the same basis.
This was a couple of years ago now so maybe they're better at it now - but it made me think twice about using them, I'm not up for arguments when I'm buying things.

r1mmm3r

There're not making as much profit this year (by quite a way) because of … There're not making as much profit this year (by quite a way) because of the price match policy they have. But I think they are starting to make a lot of freinds amongst consumers.Historically I think they've been seen as an expensive high street retailer, but maybe things are changing and profits will start to go up again once word gets around.



If anything they're probably not making as much profit because they've CHANGED their price-match policy. They only usually price match if the other retailer is also offering 5 year warranty (which is a very rare thing) so they've had fewer deals than ever this year.

This is just a cheap way of them getting rid of all their stock of the current models.

As nearly every Mac line is due for replacement with Intel's Ivy Bridge.

The only product that won't be updated soon, iPad is excluded.
Edited by: "kingchris" 17th Mar 2012

mmm, this could mean the new imac is just round the corner? it's overdue and they normally do special offers to clear old stock. i think the new macbook pro is due too. i'm waiting for the new imac as they reckon the entry level machine will come with 1tb drive but at the same price.

Also a 3 year warranty if purchasing direct from apple as a student in further education.

iOS devices have a 2 year extended warranty via AppleCare, all other Mac's are extendable to 3 years.

JL have an excellent offer here if you need to buy now.
Edited by: "Tenex" 17th Mar 2012

Buy applecare off ebay US. It's global, dead cheap and you normally get the code instantly....

Who cares about warranties?

Haven't any of you heard of the Sale of Goods Act 1979? You are covered by the law for up to 6 years. Don't let retailers bully you into thinking otherwise...

bbc.co.uk/wat…tml

Also, buy everything on a credit Card and you are covered by the beautiful Section 75

moneysavingexpert.com/sho…ses

Love Joseph x

Rampant_Lion

Who cares about warranties? Haven't any of you heard of the Sale of Goods … Who cares about warranties? Haven't any of you heard of the Sale of Goods Act 1979? You are covered by the law for up to 6 years. Don't let retailers bully you into thinking otherwise...http://www.bbc.co.uk/watchdog/consumer_advice/consumer_law_sale_of_goods_emp.shtmlAlso, buy everything on a credit Card and you are covered by the beautiful Section 75http://www.moneysavingexpert.com/shopping/section75-protect-your-purchasesLove Joseph x




You beat me to it mate , if they don't last at least 3 years they are not really fit !

Rampant_Lion

Who cares about warranties? Haven't any of you heard of the Sale of Goods … Who cares about warranties? Haven't any of you heard of the Sale of Goods Act 1979? You are covered by the law for up to 6 years. Don't let retailers bully you into thinking otherwise...http://www.bbc.co.uk/watchdog/consumer_advice/consumer_law_sale_of_goods_emp.shtmlAlso, buy everything on a credit Card and you are covered by the beautiful Section 75http://www.moneysavingexpert.com/shopping/section75-protect-your-purchasesLove Joseph x



This is true, but sometimes it does help because claiming under the SOGA can be a drawn out process.

Banned

But Apple dont make anything that isnt outdated in a year?

richto

But Apple dont make anything that isnt outdated in a year?



Good one.

http://lowendmac.com/orchard/05/ipod/ipod.jpg

One of these will still play music.



AppleCare includes a number of additional features; onsite collection for Desktops, walk in repairs at any Apple Authorised Service Centre (Apple Stores/Apple Premium Resellers) anywhere in the world. You can also get replacement smaller items (mouse/keyboard/RAM) mailed to you within 24 hours. Certain Apple peripherals are also covered by AppleCare; Airport Extreme/Express (£79+), Time Capsule (£249+), Cinema Display (£899).

Not to mention first class technical support on the phone from Apple themselves. In many cases this could eliminate an issue without having to drag it back to John Lewis and explain yourself/problem and lose the machine for a week or more. You can call up even just for 'how-to' questions on the Mac, it's OS and included software.

Maybe not something everyone will see the value in, but certainly worth some consideration. Some APR's also offer free in store support and tuition with AppleCare.


callum84

How does the john Lewis guarantee compare to AppleCare.

Rampant_Lion

Who cares about warranties? Haven't any of you heard of the Sale of … Who cares about warranties? Haven't any of you heard of the Sale of Goods Act 1979? You are covered by the law for up to 6 years. Don't let retailers bully you into thinking otherwise...http://www.bbc.co.uk/watchdog/consumer_advice/consumer_law_sale_of_goods_emp.shtmlAlso, buy everything on a credit Card and you are covered by the beautiful Section 75http://www.moneysavingexpert.com/shopping/section75-protect-your-purchasesLove Joseph x

it's for the consumer to prove their own case (that is, that the problem … it's for the consumer to prove their own case (that is, that the problem existed at the time of the contract). This will prove more difficult the longer you've had the goods.



Yes, you 'are' covered for six years. Outside of the first 12 months it's up to the customer to prove that a fault existed within the first twelve months (your original contracted warranty). If the fault develops after 12 months, you aren't going to be covered by this. Taken from the same Watchdog website:


Telling Apple that after 5 years your Mac broke and it's their fault isn't going to work at all. Better still, finding someone to diagnose a Mac properly and back your case just isn't going to happen. Like it or not, Apple have total control on the Mac, anyone who can diagnose it satisfactorily is going to be working on behalf of Apple already. Also factor in that it could take weeks/months to resolve if Apple decide to argue and you have to involve 'the law', and theres a very good chance you could still lose.


In summary, either take your chances with John Lewis and be happy you have free three year cover, or do it properly and buy from Apple/Premium Reseller with AppleCare. (Sorry OP, but it's got to be cold).

AppleCare is well worth the money, it's a great service and you also get tech support over the phone. The warranty John Lewis doesn't compare in the slightest. If you're new to macs you need to head into your local apple store and talk to someone who actually knows something about them.

There is a lot of crap flying around about the Sales of good act. I'd suggest doing a lot more research into it before thinking you're guaranteed for '6 years', which you are not.

Do any of mac computers have flash I have the iPad and I miss flash on it was thinking of buying apple mac . As my computer is getting done ...

bria47

Do any of mac computers have flash I have the iPad and I miss flash on it … Do any of mac computers have flash I have the iPad and I miss flash on it was thinking of buying apple mac . As my computer is getting done ...


Yeah, the computers have flash.

Original Poster

Sentral

AppleCare is well worth the money, it's a great service and you also get … AppleCare is well worth the money, it's a great service and you also get tech support over the phone. The warranty John Lewis doesn't compare in the slightest. If you're new to macs you need to head into your local apple store and talk to someone who actually knows something about them.There is a lot of crap flying around about the Sales of good act. I'd suggest doing a lot more research into it before thinking you're guaranteed for '6 years', which you are not.


I would just like to say having purchased a Mac form John Lewis I found it a lot more easier than going into the Apple store. I originally went to the Apple store to purchase it but found it full of kids checking their Facebook. So I went to John Lewis and found that they had a 2 year guarantee. They also have a dedicated technical support line and took the time explaining how to use it without charging me extra. The member of staff who served me said that they may not be able to fix things as quick as Apple but if I was in need of a computer whilst mine was in for repair then they would provide me with a loan one.

hi,
will this deal be valid on a 2nd user (2nd hand )imac & macbook. It'd b fantastic if this was ok. Any1 out with solid knowledge.Most appreciated.

Original Poster

Tintintin

hi,will this deal be valid on a 2nd user (2nd hand )imac & macbook. It'd … hi,will this deal be valid on a 2nd user (2nd hand )imac & macbook. It'd b fantastic if this was ok. Any1 out with solid knowledge.Most appreciated.


I don't think it matters if it is a new or "used" Mac it just has to be brought within the month promotional period.

Banned

Great, Thanks!!

Thanks, been looking for an iPad 2 32gb wifi and there price of £399 seems to be good + 2 years guarantee. Does anyone know if they still do the 28day high street price match?

Original Poster

devs

Thanks, been looking for an iPad 2 32gb wifi and there price of £399 … Thanks, been looking for an iPad 2 32gb wifi and there price of £399 seems to be good + 2 years guarantee. Does anyone know if they still do the 28day high street price match?


Yes they do as far as I know the store that you would want to price match would have to have stock and have a ticket on display at a cheaper price.

callum84

How does the john Lewis guarantee compare to AppleCare.

Aleina

I would just like to say having purchased a Mac form John Lewis I found … I would just like to say having purchased a Mac form John Lewis I found it a lot more easier than going into the Apple store. I originally went to the Apple store to purchase it but found it full of kids checking their Facebook. So I went to John Lewis and found that they had a 2 year guarantee. They also have a dedicated technical support line and took the time explaining how to use it without charging me extra. The member of staff who served me said that they may not be able to fix things as quick as Apple but if I was in need of a computer whilst mine was in for repair then they would provide me with a loan one.



A suitable repairer may get it working, but it won't compare to applecare. I know a guy who used to work in jl, and he knew the guy that fixed their computers. He bought cheap and faulty units online, pulled out the parts still working, and stuck them in the macs. 'Repaired'. They don't take them to actual Apple retail stores for repair, and the stores are the only place where apple themselves actually do any repairs. But it is cheaper from JL I guess. Depends on your priorities when buying expensive equipment!




You should contact that store asap and tell them, they're the best retail company in the world for listening to feedback. They also do a 'Personal Setup' for every purchase. I'd say look up One to One, brilliant service, but you'd need a mac bought from apple.
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