3 year guarantee on all laptops over £599 @ John Lewis
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3 year guarantee on all laptops over £599 @ John Lewis

28
Found 27th Aug 2012
Usually offer a 2 year warrenty, the first being with the manufacturer then they take over the second. Very handy for anyone who is interested in buying a Macbook or an ultrabook as sometimes there is problems with the SSD when you start knocking on the 2 and a half year mark!

Hope this helps someones decision when pondering where to buy their next laptop.
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28 Comments
How annoying I bought my Macbook Pro last week with only 2 years Guarantee
Any ideas what this covers? I.e. With Applecare, if something goes wrong, you take it into Apple and they then keep it for a few days and get it fixed. It'd be interesting to see what JL do.
Where is the deal?

Cold from me.
If you only got it last week try giving them a call, they're usually pretty decent about stuff like that.
greencode

Any ideas what this covers? I.e. With Applecare, if something goes wrong, … Any ideas what this covers? I.e. With Applecare, if something goes wrong, you take it into Apple and they then keep it for a few days and get it fixed. It'd be interesting to see what JL do.



For those interested: johnlewis.com/Hel…spx?HelpId=9#guarantees

It'd still be interesting to know how long it takes them to do a repair, as ultimately they would have to send it off somewhere.

I suppose how desperate you need your equipment.
greencode

Any ideas what this covers? I.e. With Applecare, if something goes wrong, … Any ideas what this covers? I.e. With Applecare, if something goes wrong, you take it into Apple and they then keep it for a few days and get it fixed. It'd be interesting to see what JL do.

I believe what they do if you have a problem with your Mac is to send it to Apple to get it fixed. This may take a bit longer so in the meantime if they have some available they would provide you with a loan laptop to tide you over.
talkshop

Where is the deal?Cold from me.



The deal is that a 3 year standard warranty on a laptop, any laptop, is very good, as you well know.
Edited by: "hugekebab" 28th Aug 2012
thought it was always 3-5 years on electricals
The 3 year warranty doesn't cover the battery.
Any higher education student buying via apple.com receives 3 years Applecare automatically
maffs

Any higher education student buying via apple.com receives 3 years … Any higher education student buying via apple.com receives 3 years Applecare automatically



that's not 100% correct. You get a 3 years warranty within UK only. If you want a 3 years global warranty, you still need to upgrade it (which is cheaper than normal price)
gizmouk

The 3 year warranty doesn't cover the battery.



It should if there's a manufacturer fault, i.e. the battery fails or melts etc. It won't for regular wear on the capacity.
htc_touch_pro

that's not 100% correct. You get a 3 years warranty within UK only. If … that's not 100% correct. You get a 3 years warranty within UK only. If you want a 3 years global warranty, you still need to upgrade it (which is cheaper than normal price)



Also the free cover apple gives to students doesn't include Apple Care phone support
Edited by: "qwerf123" 28th Aug 2012
This is a good deal, but dont be syrprised if they put up the prices of their laptops to cover the increased warranty.
OriginalSHare

If you only got it last week try giving them a call, they're usually … If you only got it last week try giving them a call, they're usually pretty decent about stuff like that.



Thanks for the heads up I phoned them and they said they would sort me out with an extra year and whilst talking they wanted the item number of my Laptop and informed me that they have since dropped the price by £125.00 and because I'm within the 28 days they are happy to give me the difference if I come into store so thank you for the heads up OriginalSHare
999tigger

This is a good deal, but dont be syrprised if they put up the prices of … This is a good deal, but dont be syrprised if they put up the prices of their laptops to cover the increased warranty.



Not true (see my other post) this now has 3 years warranty and the price has actually gone down
djmutters

Not true (see my other post) this now has 3 years warranty and the price … Not true (see my other post) this now has 3 years warranty and the price has actually gone down



JL are a lot more hard edged and competitive these days than they used to be hence the massive change in policy when the price match promise was altered to be more restrictive and less generous. In most cases you cam find the same computer cheaper elsewhere, but without the extended warranty. they still used to match that but these days they do not. I was talking aboyt pricing generally over time.
amitkg

thought it was always 3-5 years on electricals



Same here, I though most electricals (TV/computers) from John Lewis has a 5yr guarantee.

I've bought 3 (one laptop, 2 TV's) in the past couple of years, all with 5 yr guarantees???
Oh great! This'll make up for the over-priced laptop they sold me in the first place
djmutters

How annoying I bought my Macbook Pro last week with only 2 years … How annoying I bought my Macbook Pro last week with only 2 years Guarantee



You can return your MBP within 14 days or purchase and then buy a new one with 3 yrs warranty.

They use third party, non Apple Authorised, service providers in the 2nd and third years.
Not sure who they use now but it used to be a company called 'Laptop Shack' somewhere on the South Coast. They replaced a screen in my old macbook, when it next failed and I couldn't wait the 4-6 weeks JL wanted Apple advised it wasn't even a Apple Supplied screen they put in it...

greencode

For those interested: … For those interested: http://www.johnlewis.com/Help/Help.aspx?HelpId=9#guaranteesIt'd still be interesting to know how long it takes them to do a repair, as ultimately they would have to send it off somewhere.I suppose how desperate you need your equipment.

stek2010

They use third party, non Apple Authorised, service providers in the 2nd … They use third party, non Apple Authorised, service providers in the 2nd and third years.Not sure who they use now but it used to be a company called 'Laptop Shack' somewhere on the South Coast. They replaced a screen in my old macbook, when it next failed and I couldn't wait the 4-6 weeks JL wanted Apple advised it wasn't even a Apple Supplied screen they put in it...



Umm, that doesn't sound good then. I think I would rather get the laptop a little cheaper on Amazon and get the official Applecare. It's pretty expensive but then again, so's a logic board or lcd screen!
Bought this for £549.99, and it has the 3 year guarantee too.
Banned
djmutters

Not true (see my other post) this now has 3 years warranty and the price … Not true (see my other post) this now has 3 years warranty and the price has actually gone down

Banned
djmutters

Not true (see my other post) this now has 3 years warranty and the price … Not true (see my other post) this now has 3 years warranty and the price has actually gone down

Joe Totale

Bought this for £549.99, and it has the 3 year guarantee too.



I am very interested in this. I saw it got a bad review on this site if you search for it. The only down side is 7470 graphics.
I was also considering this
johnlewis.com/231…spx which doesnt have 3 yr guarantee (2yr) and worse battery life, but has newer processer, better graphics and is £530...
Any advice would be much appreciated
intranix

http://www.thisismoney.co.uk/money/bills/article-1677034/Two-year-warranty-EU-law.html



Hi there

Have got a Dell Laptop xps which is just out of warranty in june, we had the screen replaced in December just gone and now the screen has got a black horizontal line across the screen, dell want 238 pounds to replace can we use the above eu law to get them to refund us do you think! Can't believe screens are only covered for 3 months and not 12.

Now looking to buy one this one
http://www.johnlewis.com/231648855/Product.aspx
from John Lewis as they are providing 3 year warranty.

Any idea if it is worth getting

thanks
Sabreena
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