£360 for 64gb Nokia 1020 unlocked plus £105 quidco on o2 refresh (essentially £255)
793°Expired

£360 for 64gb Nokia 1020 unlocked plus £105 quidco on o2 refresh (essentially £255)

147
Found 15th Feb 2014
Just been looking at the o2 refresh deals for the nokia 1020 41 megapixel smart phone and thought it looked a great offer. Its on o2 refresh so you can cancel the contract at any time when you have paid off the phone plan (but you all know how it works by now)

Quidco are offering £105 cashback on this deal!

Also if you sign up to be a co-op member (free) you can save 30% off the line rental price which is a great saving in itself. So to recap, You could have a new unlocked nokia 1020 for as little as £255 providing you ring up and pay for the device! I chose this 4g plan

Unlimited Minutes
Unlimited Texts
1GB Data
£17.00

147 Comments

Unlocked on O2 refresh ?

When you call, how do you add the quidco

I saw a thread with updated terms from o2 stating that you hand the phone back if u cancel airtime so not sure these refresh deals work anymore

so tempted...

so crazyyyyyyyyyy, hot price
is anything new from nokia being shown on 24th?

Andwoo

I saw a thread with updated terms from o2 stating that you hand the phone … I saw a thread with updated terms from o2 stating that you hand the phone back if u cancel airtime so not sure these refresh deals work anymore



link?

Quidco won't be honoured if you cancel immediately

Original Poster

crazymonkey

link?


Choose your Airtime Plan (minutes, texts, data) and then a Phone Plan - pay more upfront, so you'll pay less over time, or spread the cost over 24 months
Get a new phone whenever you want - just pay off your Phone Plan

I was asking for a link as to where it shows you have to give the phone back. I am not aware of any changes to o2 refresh

I don't know about o2 and these refresh deals, they seem to be really oddly priced. This one is £15 per month for the phone over 24 months so £360, but £600 if you want to pay for the phone up front. Surely no one is going to pay the £600 if you can choose the £15 and then pay that off in one go? Maybe o2 have started asking people to pay the full up front cost if people are cancelling immediately after purchase? Makes f'all sense otherwise.

YOU CAN UPGRADE THE PHONE EARLY!

You're still tied into a 24 month airtime contract!

DO NOT BUY THIS THINKING YOU'RE GETTING THE PHONE FOR JUST £360!

Here you go, seems they still let you pay the lower cost for the phone :-

Veronica: Hello, it's Veronica here. I hope you're well. What can I do for you?
You: Hello 'Veronica'
You: I am curious about o2 refresh
Veronica: I will explain it to you.
You: I am looking at Nokia Lumia 1020
You: I am interested in the £27 8 GB 4g plan
Veronica: Excellent phone and good choice on tariff.
You: I understand that if I wish to change my phone, I can pay off the phone plan at any time and cancel the airtime plan
You: the phone plan on that tariff is £15 per month over 24 months = £360
You: But if I want to pay the full cost of the phone plan it is £600
Veronica: Correct, It is new way of getting a phone now from us, you are not tied down to a 24months contract, once you pay off just the Phone plan cost, you can continue with just the low airtime plan payment "allowance only" or upgrade the contract or cancel the contract. You can keep the phone or recycle it at O2 Recycle to get the paid for the old phone.
Veronica: You can do this anytime in the contract.
Veronica: It is the phone plan X the months left in the contract.
You: So if I cancel it after one month, do I pay 24 x £15 = £360 or do you ask me to pay £600
You: ?
Veronica: Example : If you cancel the contract after 10 months, then phone plan X 14 months left.
Veronica: Or after you get the phone then £15 X 24 months left.
You: so why would you charge £600 for the phone up front, if I can pay £360? it makes no sense.
Veronica: That is a special offer, the tariff rate has been discounted, it will not last long.
Veronica: You are getting the phone for £379.99 only, £19.99 upfront payment + £360 (£15 X24 months)
You: So to confirm, I would not be asked to pay the £600 if I was to cancel the airtime contract immediately, I would only be asked to pay £360?
You: there is no mention of the £19.99
You: The more you pay today, the less you’ll pay each month. Pay £0.00 today. Then 24 payments of £15.00 a month
Veronica: You are choosing the 600 minutes tariff, correct?
You: 8gb 4g - £27
Veronica: Thank you.
Veronica: Let me check.
Veronica: Are you just looking for the phone?
Veronica: Or the allowance too?
You: I have been reasonably clear with my questions above, have I not?
Veronica: Yes, you have, just confirming. This is because the £360 phone deal is on 1gb tariff too.
You: Oh yes I see
Veronica: The higher the allowance is the more credit check rating is needed to take the order.
Veronica: If you are just looking for the phone.
You: My credit history is fine
You: But I need to be very clear here with you
Veronica: Do not worry, you will get the phone for £360 only. It is also listed on the O2 page, side of the phone plan.
You: I may take the offer, cancel the airtime immediately, and I will pay £360 for the phone? Please confirm yes or no for the sake of clarity
Veronica: You can do the order online with me, I will also confirm the order.
Veronica: Yes, you will only need to pay £360, you can also unlock the phone to all networks.

tomwatts

YOU CAN UPGRADE THE PHONE EARLY!You're still tied into a 24 month airtime … YOU CAN UPGRADE THE PHONE EARLY!You're still tied into a 24 month airtime contract!DO NOT BUY THIS THINKING YOU'RE GETTING THE PHONE FOR JUST £360!



Wrong, see above.

mynameisthehulk

Wrong, see above.



Wrong - she is misinformed. I'm being serious. If you get it, good luck, but it clearly states that you now sign up to 2 separate contracts, and the airtime isn't waived if you pay off the phone.

tomwatts

Wrong - she is misinformed. I'm being serious. If you get it, good luck, … Wrong - she is misinformed. I'm being serious. If you get it, good luck, but it clearly states that you now sign up to 2 separate contracts, and the airtime isn't waived if you pay off the phone.



To be frank mate, unless you can provide a link, I am more inclined to believe someone who works for o2, than some dude off the internet with a bad haircut.

Includes 24 month Airtime Plan on our Pay Monthly Mobile Agreement and options to pay for your phone upfront or on a consumer credit agreement. To get a new phone pay the balance if you've taken credit and we waive the remaining months of the Airtime Plan. Subject to status, credit check, and payment by Direct Debit. Applicants 18+. Subject to availability. Credit provided by Telefónica UK Limited trading as 'O2', 260 Bath Road, Slough, Berks SL1 4DX. Telefónica UK Limited is regulated by the OFT, consumer credit licence number 0518589. Terms apply.

o2.co.uk/ref…esh

mynameisthehulk

Includes 24 month Airtime Plan on our Pay Monthly Mobile Agreement and … Includes 24 month Airtime Plan on our Pay Monthly Mobile Agreement and options to pay for your phone upfront or on a consumer credit agreement. To get a new phone pay the balance if you've taken credit and we waive the remaining months of the Airtime Plan. Subject to status, credit check, and payment by Direct Debit. Applicants 18+. Subject to availability. Credit provided by Telefónica UK Limited trading as 'O2', 260 Bath Road, Slough, Berks SL1 4DX. Telefónica UK Limited is regulated by the OFT, consumer credit licence number 0518589. Terms apply.http://www.o2.co.uk/refresh



TO GET A NEW PHONE! You have to sign a new contract on the same tariff you're already on. I've gone through this instore with them.

All the best if you go ahead with it.
Edited by: "tomwatts" 15th Feb 2014

Original Poster

I am currently on an an o2 tariff and believe me when I say it is as good as it sounds! Buy the phone and cancel the airtime or keep it open for a month until the quidco is confirmed to get the cashback. Worse case scenario is you pay £272 for the phone (£255 plus 1 months air time £17)

tomwatts

TO GET A NEW PHONE! You have to sign a new contract.



Just because you are putting it in all caps, doesn't make it any more accurate. I have provided two pieces of evidence to support what I am saying, unless you can actually help me out by pointing me in the direction of something that supports what you are saying I suggest you just stop responding and get yourself down the barbers.

mynameisthehulk

Just because you are putting it in all caps, doesn't make it any more … Just because you are putting it in all caps, doesn't make it any more accurate. I have provided two pieces of evidence to support what I am saying, unless you can actually help me out by pointing me in the direction of something that supports what you are saying I suggest you just stop responding and get yourself down the barbers.



Ok, then buy it. Put your money where your mouth is.

tomwatts

Ok, then buy it. Put your money where your mouth is.



Why not actually help me out rather than being a gobshyte and point me in the direction of something that supports what you are saying?

mynameisthehulk

Why not actually help me out rather than being a gobshyte and point me in … Why not actually help me out rather than being a gobshyte and point me in the direction of something that supports what you are saying?



I've tried to, and you've dismissed what I have to say. I've tried to show you what the contract says. I've told you what I've heard from the instore folks.

Your call.

tomwatts

I've tried to, and you've dismissed what I have to say. I've tried to … I've tried to, and you've dismissed what I have to say. I've tried to show you what the contract says. I've told you what I've heard from the instore folks.Your call.



I think you have gotten yourself confused. You keep saying to get a new phone you need to sign a new airtime plan, which makes sense, I don't want to upgrade. I want to get the phone, pay off the airtime plan and then just keep the phone for £360 and never speak to o2 again. So you are saying I cannot do that, even though the o2 website says you can?

Original Poster

Close chat


info: at 16:43:26
Welcome to O2. Someone will be with you soon.
info: at 16:43:30
You're through to 'Moiz'
Moiz: at 16:43:34
Hello, it's Moiz here. What can I do for you?
steve: at 16:44:20
Hi Moiz. I am currently on the o2 refresh tariff and wanting to change my phone but not the tariff. Am I able to do this by paying off the existing phone plan and taking out a new phone?
Moiz: at 16:44:57
Yes, you can pay out the phone plan payment and take a new phone afterwards.
Moiz: at 16:45:16
To make the phone payment you can call 202 free from your O2 mobile number.
steve: at 16:45:27
Without changing the payments for the tariff I have left?
Moiz: at 16:46:08
Yes, the airtime tariff will remain the same only your phone payment will be taken out.
Moiz: at 16:46:52
In other words, if you pay the phone plan your contract automatically gets disconnected and you can take another O2 refresh contract with new phone.
steve: at 16:46:54
So it doesnt become a new contract as such but a new contract on the phone phone for 24 months
Moiz: at 16:47:34
Yes, you're right.
steve: at 16:48:23
Right ok
Moiz: at 16:48:29
Is that all for me?
steve: at 16:48:43
So really everthing is just reset to 24 months
Moiz: at 16:48:56
Yes.
steve: at 16:49:53
For example I have 18 months remaining on my refresh contract with £235 left to pay for the phone. So if i pay £235 today the old contract is disgarded and a new 24 month plan is set up in place
Moiz: at 16:50:41
Yes, if you pay off the phone plan completely then you can go for another new contract with new phone with 24 month plan.
steve: at 16:51:18
So i cant take out just a new phone but continue with the existing airtime plan of 18 months
Moiz: at 16:52:14
No, once the phone plan is paid your contract automatically and get the new deal.
steve: at 16:53:52
For example, I am wanting to buy the nokia 1020 at £360 so can i ring up and pay the £235 left owing and buy the nokia 1020. Once delivered I can ring up again and pay £360 for the phone and that will cancel the airtime plan altogether
Moiz: at 16:54:19
Yes, you're absolutely right.
steve: at 16:54:54
ok thank you that is all I was wanting to know
Moiz: at 16:55:01
Alright.

Original Poster

^^ The short version is this. If you decide you want to buy the nokia 1020 you can do so at £360 and leave o2 altogether. If your an exisiting customer on refresh you can pay off the phone plan and that will terminate your original contract leaving you free to obtain the deal posted above. If you wait 1 or 2 months before paying off the phone then you get the £105 quidco so makes sense to do that.

This still all sounds too good to be true. I'm so tempted, but concerned about not being able to get out of the airtime plan without penalty.

On a standard tariff, you could pay up to 19 x £32. That's a whopping … On a standard tariff, you could pay up to 19 x £32. That's a whopping £608. With O2 Refresh, it will only cost you £285. That's because you only need to pay off your Phone Plan – which is 19 x £15.And this way, you're not being charged for minutes, texts and data that you won't use - you won't have to pay off your Airtime Plan.



I guess the above confirms it - pay off the phone plan and you're effectively out of the airtime plan too. No need to buy a new phone, or sign up to a new airtime plan...

Edit: There's also this:


O2 Refresh: when I want a new phoneHow much does it cost to end your … O2 Refresh: when I want a new phoneHow much does it cost to end your contract early on O2 Refresh? What do you charge for the leftover Airtime Plan?With O2 Refresh, there's no penalty for ending your contract early. All you have to do is pay off the balance of your Phone Plan. There's no termination charge for ending your Airtime Plan once you've settled your Phone Plan.



What if I want to leave O2 and end my O2 Refresh plan?You just need to … What if I want to leave O2 and end my O2 Refresh plan?You just need to pay off whatever's left on your Phone Plan. Then you can either sign up to a new plan, or leave O2. If you'd like to leave O2, after you pay off your Phone Plan, ask us for your PAC code or give us notice to cancel your account. If O2 Refresh makes it easy to leave by just paying off your phone, aren't you afraid all your customers will leave? O2 Refresh gives customers the freedom to leave and therefore, we think, the confidence to stay. There are plenty of perks when you're an O2 customer. Exclusive offers and experiences with Priority Moments. Queue jumping with Priority Tickets. Behind-the-scenes access with Priority Sports. Not to mention free O2 Wifi, and cash for your phone with O2 Recycle. And now with O2 Refresh, the freedom to get a new phone whenever you want to.



All seem to confirm that it is within the T&Cs to simply buy out your phone plan and walk away from the airtime plan, without penalty. Which
means Mr Watts has been misinformed in-store.

So, sign up to the plan suggested. Pay up the phone immediately. Keep the airtime plan running long enough to get the cashback. Then walk away from that too!


Edited by: "Sponge" 15th Feb 2014

Having attempted to deal with issues regarding refresh in an o2 store I was given the impression they have no interest in it whatsoever. They would not apply an o2 open discount to a refresh airtime plan, even though the o2 open website clearly states you need to redeem the code in store, so I walked out and didn't take the phone with me.

Mr. Tomwatts is sadly been misinformed, for what purpose who knows. Anyway, the Refresh principle is now well established. I know their inshore and online staff were confused when it was introduced, but there is no excuse for them to be confused now.

You enter TWO contracts - 1 for the Phone and 1 for the Airtime. If you pay off the Phone contract early by paying off the remaining payments, you can end the Airtime contract immediately without any penalty, termination fees or having to pay off the remainder of the Airtime contract. Read the T&C and FAQs, they are pretty clear.

However, if you take a normal contract or upgrade a normal contract (without going the refresh route), you're stuck with a 24 month Airtime contract. Somehow Mr. Tomwatts and/or the O2 inshore staff have become confused. Sad in this day and age really, people can't read simple FAQs.

There is no mention of 'O2 Refresh' specifically (that I can see) on either the Quidco or TCB website. I assume the quoted rate for normal contracts is what's applied?

Just wondering, as 'Refresh' isn't a normal contract, but two.

crazymonkey

link?


What if I change my mind about signing up to a credit agreement?
Within seven working days, you can cancel your O2 Refresh package as part of our change of mind policy. This means you cancel both the Airtime Plan and Phone Plan, get a refund on your upfront phone payment and return the phone to us.

You have 14 days to change your mind about buying the phone with a credit agreement. You can’t return the phone to us after the 7 day change of mind period ends so you'll need to buy it outright. You can still carry on with your Airtime plan.

This is the jist of what I had read, am not claiming to be an expert on refresh just adding a note of caution
o2.co.uk/ref…-up

Edited by: "Andwoo" 15th Feb 2014

Andwoo

What if I change my mind about signing up to a credit agreement?Within … What if I change my mind about signing up to a credit agreement?Within seven working days, you can cancel your O2 Refresh package as part of our change of mind policy. This means you cancel both the Airtime Plan and Phone Plan, get a refund on your upfront phone payment and return the phone to us.You have 14 days to change your mind about buying the phone with a credit agreement. You can’t return the phone to us after the 7 day change of mind period ends so you'll need to buy it outright. You can still carry on with your Airtime plan.This is the jist of what I had read, am not caliming to be an expert on refresh just adding a note of caution



Includes 24 month Airtime Plan on our Pay Monthly Mobile Agreement and options to pay for your phone upfront or on a consumer credit agreement. To get a new phone pay the balance if you've taken credit and we waive the remaining months of the Airtime Plan. Subject to status, credit check, and payment by Direct Debit. Applicants 18+. Subject to availability. Credit provided by Telefónica UK Limited trading as 'O2', 260 Bath Road, Slough, Berks SL1 4DX. Telefónica UK Limited is regulated by the OFT, consumer credit licence number 0518589. Terms apply.

o2.co.uk/ref…esh

mynameisthehulk

Includes 24 month Airtime Plan on our Pay Monthly Mobile Agreement and … Includes 24 month Airtime Plan on our Pay Monthly Mobile Agreement and options to pay for your phone upfront or on a consumer credit agreement. To get a new phone pay the balance if you've taken credit and we waive the remaining months of the Airtime Plan. Subject to status, credit check, and payment by Direct Debit. Applicants 18+. Subject to availability. Credit provided by Telefónica UK Limited trading as 'O2', 260 Bath Road, Slough, Berks SL1 4DX. Telefónica UK Limited is regulated by the OFT, consumer credit licence number 0518589. Terms apply.http://www.o2.co.uk/refresh



As I said not claiming to be an expert but seems like contradictory info on o2 site

Nokia, you'll want to go with a proper phone company like HTC who've been around for a while, never heard of Nokia and at this price a bit risky with a no name phone brand.

last month I paid off my iPhone 5 plan and cancel airtime £17 a month, which I took in July 2013. Now I moved my number to Ovivo.

hotukdeals.com/dea…808

PS
Airtime prices is going up from March 2014, 3.7% or something

Original Poster

mynameisthehulk

Having attempted to deal with issues regarding refresh in an o2 store I … Having attempted to deal with issues regarding refresh in an o2 store I was given the impression they have no interest in it whatsoever. They would not apply an o2 open discount to a refresh airtime plan, even though the o2 open website clearly states you need to redeem the code in store, so I walked out and didn't take the phone with me.


I have the discount on my contract and it was done via text message when I brought the phone home

sdoherty1000

I have the discount on my contract and it was done via text message when … I have the discount on my contract and it was done via text message when I brought the phone home



I had spoken to the live chat people who confirmed I could order the phone online, pick it up in store and get the discount applied there and then. When I tried they were just so sh1tty with me in the shop I wanted them to have to go through the ballache of sending the phone back and cancelling the contract. What really p!ssed me off was when I showed him the email confirmation on my phone he started scrolling up and down, I was like "do you not ask before you touch someone's phone!"

@tomwatts what u up to? You were behind the big iphone 5 refresh deal last year. Now u against it?? Why. I don't see where any of the terms or conditions have changed?

robo989

Nokia, you'll want to go with a proper phone company like HTC who've been … Nokia, you'll want to go with a proper phone company like HTC who've been around for a while, never heard of Nokia and at this price a bit risky with a no name phone brand.



Or maybe try an unknown brand like Onkyo?

Brett99

Or maybe try an unknown brand like Onkyo?



Darn it, rumbled!

I did this when the deal first came out months ago. But didn't have the quidco element to it. So I can definitely confirm you can do this. Cancelled the airtime 24hrs after... cause it needs 24hrs to activate on the system.
Post a comment
Avatar
@
    Text