38Mbps Fibre broadband & calls with TalkTalk @ PC World/Currys/Carphone Warehouse
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38Mbps Fibre broadband & calls with TalkTalk @ PC World/Currys/Carphone Warehouse

41
LocalFound 27th Dec 2017
I saw this whilst at the Currys Store in Cheetham Hill, north Manchester.
I know online the price is also £25 but the in-store offer includes calls to landlines & mobiles.
Fixed price for 18 months.
Yes not as good as the voda deal but if you want calls then this seems to be the best deal right now
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Hot for price, but:
1. Poor customer service reputation
2. Poor quality router
3. Poor data security
If talk talk offered me the top package for free, I still wouldn't...... Diabolical customer service.
Been with Talk Talk last year . Never again . Avoid them like the plague !
41 Comments
What about line rental ? Is it included ?
sam_of_london35 s ago

What about line rental ? Is it included ?


It does. They were doing this deal in November also.
When going with a broadband provider, it's like rolling a dice, sometimes you will have a really good experience with them or they are the worst company of the year.

For me, BT are doing an outstanding job to offer me a great service
TalkTalk. Straight to sub zero
Hot for price, but:
1. Poor customer service reputation
2. Poor quality router
3. Poor data security
danielheywood2 m ago

When going with a broadband provider, it's like rolling a dice, sometimes …When going with a broadband provider, it's like rolling a dice, sometimes you will have a really good experience with them or they are the worst company of the year.For me, BT are doing an outstanding job to offer me a great service


Same here
Moved from TT last month
If talk talk offered me the top package for free, I still wouldn't...... Diabolical customer service.
talk talk??? I would rather have my fingernails pulled out!!
Vodafone deals seems better with £20 a month for 38mb 18month and £40 TCB. £24 for 78mb
Been with Talk Talk last year . Never again . Avoid them like the plague !
Original Poster
Woah! Some TT haters in here. I’ve been with TT in the past and most recently BT. I think once you’ve transferred over and got your first bill there’s rarely ever a need to contact CAs, in my experience. Things only go bad either at the start or at the end, with most utility companies when it comes to CS
Original Poster
sam_of_london26 m ago

What about line rental ? Is it included ?


Yes, most of the larger providers have now moved to packaged prices.
Original Poster
namsu240318 m ago

Vodafone deals seems better with £20 a month for 38mb 18month and £40 TCB. …Vodafone deals seems better with £20 a month for 38mb 18month and £40 TCB. £24 for 78mb


Not sure it’s comparable, for somebody who actually uses the landline this is a better deal. Even if you only receive calls, you get caller ID included whereas others charge £1.50/month
Been with them for years. 38mb download speeds. No real issues. Easy to negotiate with
loofer2 m ago

Yes, most of the larger providers have now moved to packaged prices.


It's a legal thing. They now have to include the price of line rental.
I'm patiently waiting for my contract with TT to end. Awful customer service, supposed to be on their "faster broadband" package and on a good day I get 2mbs, most days it's less than one. They don't care, offer no solution and just say their terms and conditions state I'd receive "up to 17mbs" so they're still supplying a service, took me 9 days to do an update on the Xbox last week, takes about 2 hours to stream an episode of eastenders and if someone is trying to use the Internet at the same time it just doesn't work at all. Ridiculous company
loofer13 m ago

Woah! Some TT haters in here. I’ve been with TT in the past and most r …Woah! Some TT haters in here. I’ve been with TT in the past and most recently BT. I think once you’ve transferred over and got your first bill there’s rarely ever a need to contact CAs, in my experience. Things only go bad either at the start or at the end, with most utility companies when it comes to CS


Helped a relative twice with TalkTalk recently. Knuckle dragging minimum wage monkeys in CS kept a bed ridden person at risk for a couple of needless weeks. Their attempt at diagnosing an obvious issue with number porting, was to send an Open reach engineer to the subscribers premises. Well, surprise, surprise that didn't work. Took 'em high on a fortnight to agree with me (and yes, the final official diagnosis WAS number porting) and cure the fault. If I recall correctly this had happened twice before to said relative.

I used to be a customer until I had an issue FTP-ing into my web space. TalkTalk halfwits repeatedly told me my "legacy email issue" couldn't be cured. A bit more research and severe prodding from me got the issue sorted. Then to add insult to injury, I got a call from a knucklehead at TalkTalk, asking if I was happy my "email issue" had been satisfactorily sorted.

You simply couldn't make up support that utterly incompetent.

No, I wouldn't touch TalkTalk with a bargepole.
Was with TT for 18 months and moved to EE at the end of the contract to get a better deal, having been with EE 4 months we are cancelling and going back to TT. Never had a problem with TT CS or the BB service in general. Probably helps that I work for a B2B Telecom's company and can troubleshoot any service issues before they become major and have swapped the standard router out for one with some capability but would absolutely back the OP on this deal, it shouldn't be cold in my eyes.
You had me at talktalk... [Cold]
what kind of calls to landlines out of interest ?

doesn't matter so much for me at the moment as i've just signed up to EE for unlimited broadband and anytime calls with a £100 giftcard on top, but this would be the same price - £25 - but with fibre instead of 'regular' BB.
Avoid EE broadband. They are lying cow boys and internet cuts off at most times
I'm happy with my choice with EE. I had almost the entire internet telling me how SSE were the single worst ISP in the history of ISP's and would likely take my first born as well and i've just had 18 months of completely hassle free business with them for my internet and landline.
I was with Talk Talk a few years ago. The internet was terrible, I was charged for calls I shouldn’t of been and when I went to cancel as I was moving they wanted £200 and odd off me even though it was only like a month or two until it was finished! I would never ever recommend them to anyone. Not even my enemy! (Not that I have any) but they are terrible and it’s a waste of money! Plus they put my contract up without telling me!
Stillahibby58 m ago

Been with them for years. 38mb download speeds. No real issues. Easy to …Been with them for years. 38mb download speeds. No real issues. Easy to negotiate with


You must be on an area, where 78mb download is the same price..... 🤣
I was with TT for few years, excellent call packages however the hack was the final straw. I do miss the talk2go app, any calls that were free from landline, would also be free through the app (we had anytime calls to landline/mobile/international) it made international calls so easy
I have 76mps with BT and after cashback and reward cards I effectively pay less than £13 a month including line rental.
Of course I will leave after 12 months. Keep switching!
Edited by: "Common.Sense" 28th Dec 2017
Worst customer service ever ☹
These guys make Vodafone customer service look good.

Think Amazon live chat but in your ear.
As Trump says, they aren't sending their best.
Defo not good people.
Common.Sense2 h, 6 m ago

I have 76mps with BT and after cashback and reward cards I effectively pay …I have 76mps with BT and after cashback and reward cards I effectively pay less than £13 a month including line rental.Of course I will leave after 12 months. Keep switching!


I effectively pay less than £12.99999999p
Actually nearer £7 with Vodafone after all rewards.
My willy is also much bigger than yours.
I know it's different for everyone but my experience with Talk Talk was awful.

I signed up for a fixed deal for 24 months only to get a phone call 2 days later saying they were missing some of my details and I needed to reprovide them... 🤔

I just told them to tell me what's missing and I'll fill in the blanks but apparently can't so that.
Eventually managed to get the ball rolling only to be given an installation date of over a month away and having just moved to a new gaff, not impressed.

Everything cancelled. Complaint made. Numerous phone calls from 'customer service managers' of which no one had bothered to read my complaint and thus couldn't help me.

I'm so glad I didn't become a customer as I can only imagine that they are terrible at everything..

As for the deal. Last year they were offering £25 a month for 2 years. They are still desperate for custom because they are so inadequate.
Just to balance the negative, I've been with TalkTalk for about 4 years now and the experience has been fine.

This year I have had to contact them 3 times.

Once to negotiate when they put the price up, I managed to get them to make it even cheaper than it was before.

Once due to my speeds dropping, they sent out an engineer the next day who managed to resolve the problem.

Once again because of speeds, this time it was a line fault, an engineer had fixed it within 24 hours and they called me back to make sure everything was ok.

I pay £29 for up to 76mbps and they guarantee at least 53mbps, where I live no one else can get close to that speed.
I was with them and had no issues to be fair. Voted hot. It's a good deal.
There is a defect in the TalkTalk system that prevents customers from connecting to a remote network, as is normal when working from home. TT will not accept that it is defect and thus there is no prospect of this remedy in the near future.

Yet another reason to avoid this awful ISP.
Original Poster
xigent4 m ago

There is a defect in the TalkTalk system that prevents customers from …There is a defect in the TalkTalk system that prevents customers from connecting to a remote network, as is normal when working from home. TT will not accept that it is defect and thus there is no prospect of this remedy in the near future. Yet another reason to avoid this awful ISP.


I work from home very regularly and had no issues connecting to work network via VPN
I need a 12 month deal any ideas
tom61951 h, 37 m ago

I need a 12 month deal any ideas


Plusnet offer 12 months. TalkTalk give the choice of 12/18/24 months. SSE only need 30 days notice. Less well known names can be found on comparison sites.
Edited by: "Doug_" 28th Dec 2017
loofer2 h, 34 m ago

I work from home very regularly and had no issues connecting to work …I work from home very regularly and had no issues connecting to work network via VPN



Yes, that’s how we know that TT is being dishonest when they say their system is designed to block all such connections. The fact that it works for some people and not others indicates that there is a fault.
Original Poster
xigent1 h, 54 m ago

Yes, that’s how we know that TT is being dishonest when they say their s …Yes, that’s how we know that TT is being dishonest when they say their system is designed to block all such connections. The fact that it works for some people and not others indicates that there is a fault.


why would they design a system specifically to put off people who work from home, or some of them?
loofer3 h, 12 m ago

why would they design a system specifically to put off people who work …why would they design a system specifically to put off people who work from home, or some of them?



They haven’t designed it that way, it’s a defect that affects many, but not all of their customers. They are unable to resolve the issue and have chosen to say that their system is designed that way for security reasons.
TakTalk are often nice! You just need to be polite to them. Shouting goes not get you anywhere.

TalkTalk kindly paid my BT early termination charge of £66 on my second line. The Ombudsman agreed BT should not have charged me and so BT paid me £66 back plus £20. This is effectively £7.16 discount a month on top of Qudico cashback (£5.83/month equivalent)! So I pay around £5 month for ADSL and line rental Keep switching on 12-month deals and play the game!

When they could not give a free sim, they gave me £20 off instead (I did not need the sim).

Come May, I will leave BT Fibre for the next deal. I seem to collect routers!

o2 charged me £400 early termination charge on a mobile when I cancelled within 14 days. I got £50 compensation and a refund. They did it twice, so 2x£50.

A bank refused to transfer my fixed rate bond to my single nominated account as I signed up to when opening a joint account and I persuaded the Ombudsman to order them to pay me 8% interest for the 1 month delay.

Samsung refused to repair a 1 year old phone (2 year warranty) - I filed a claim in the small claims court online. I laughed.

Companies that mess up must pay the consequences.

Motto: Sometimes bad service pays.
Edited by: "Common.Sense" 29th Dec 2017
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