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LG 65UM7400PLB 65" Ultra HD, Multi HDR Smart TV £579 at Reliantdirect
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LG 65UM7400PLB 65" Ultra HD, Multi HDR Smart TV £579 at Reliantdirect

10
Posted 24th Nov 2019

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10 Comments
I've been an LG fan for years now, absolutely years.... but since a recent LG shocking customer service experience I dont think I'll touch them again.

HEAT for price, well done OP..... but personal experience means I cant buy this and will find an alternative. Shame on you LG.
Richersounds and John Lewis still selling at £629 but you do get the extended warranty with them. I got John Lewis to price match Crampton and Moore price of £609 ( plus bought a magic remote from 365 games , making the TV voice controlled) . Good price though, heat added.
My TV isn't being delivered until Friday ( yes John Lewis are a bit slow) but I did see the 55" version of this TV working in their store and it looked brill .
Edited by: "yorkie12" 24th Nov 2019
replicant6924/11/2019 12:03

I've been an LG fan for years now, absolutely years.... but since a recent …I've been an LG fan for years now, absolutely years.... but since a recent LG shocking customer service experience I dont think I'll touch them again.HEAT for price, well done OP..... but personal experience means I cant buy this and will find an alternative. Shame on you LG.


What's your story with LG?
marty10124/11/2019 14:51

What's your story with LG?


Really silly to be honest.......
I bought a 65” OLED that came with a basic remote and not the magic remote. Bought brand new for £2k. Contacted LG who after a few emails online (different people each time) they said to send proof of purchase and they would send me the correct remote. Couldn’t upload receipt so more emails.... finally got an email address from them to send it too and received a response “you only have 5 days from purchase”. So end of basically, they took more than 5 days to respond initially let alone all the follow up emails! They don’t want to know. Asked for a manager and they refused stating will not provide even a name or email due to data protection.
Shame, everything I own electrical is pretty much LG, but that’s done it for me.... typical corporate company with no customer service. So will update all my comments online where I’ve defended LG and their products to reflect that whilst good products the customer service is non existent!!!
yorkie1224/11/2019 12:18

Richersounds and John Lewis still selling at £629 but you do get the …Richersounds and John Lewis still selling at £629 but you do get the extended warranty with them. I got John Lewis to price match Crampton and Moore price of £609 ( plus bought a magic remote from 365 games , making the TV voice controlled) . Good price though, heat added.My TV isn't being delivered until Friday ( yes John Lewis are a bit slow) but I did see the 55" version of this TV working in their store and it looked brill .


I tried to get John Lewis and Richersounds to price match. They said they would not unless the competitor offers a 5 year guarantee. That dramatically narrows any opportunity of a price match, before we even start looking at other terms. What I find odd is JL matched Crampton and Moore for you even though they only offer a 1 year guarantee like Reliant Direct (unless there was an offer?). I am very suspicious of JL and RS price matching and I really think they should advertise warranty in the rules, unless they pick and choose what they will and will not honour.
jssharvey25/11/2019 07:21

I tried to get John Lewis and Richersounds to price match. They said they …I tried to get John Lewis and Richersounds to price match. They said they would not unless the competitor offers a 5 year guarantee. That dramatically narrows any opportunity of a price match, before we even start looking at other terms. What I find odd is JL matched Crampton and Moore for you even though they only offer a 1 year guarantee like Reliant Direct (unless there was an offer?). I am very suspicious of JL and RS price matching and I really think they should advertise warranty in the rules, unless they pick and choose what they will and will not honour.


You have to read the terms for price match. John Lewis will not price match online only outlets , so that rules out Amazon and Very for a start. The 5 year warranty is supposed to be free at JL so don't think they take that into account. I asked for the price match before I bought to be sure but if I find at a lower price in the next week or so I will submit that for price match. John Lewis say buy the product and once it's been delivered you can ask for the price match refund. Mine isn't coming until (Black) Friday . You can only get one refund so I will not submit mine until Cyber Monday, just to be sure there are no better prices around.
yorkie1225/11/2019 08:35

You have to read the terms for price match. John Lewis will not price …You have to read the terms for price match. John Lewis will not price match online only outlets , so that rules out Amazon and Very for a start. The 5 year warranty is supposed to be free at JL so don't think they take that into account. I asked for the price match before I bought to be sure but if I find at a lower price in the next week or so I will submit that for price match. John Lewis say buy the product and once it's been delivered you can ask for the price match refund. Mine isn't coming until (Black) Friday . You can only get one refund so I will not submit mine until Cyber Monday, just to be sure there are no better prices around.


Thanks Yorkie, I checked before I made the request to JL and Reliant Direct have showrooms and are an approved LG supplier. Not sure why they declined it TBH, if it isn't the 5 year warranty.
jssharvey25/11/2019 09:30

Thanks Yorkie, I checked before I made the request to JL and Reliant …Thanks Yorkie, I checked before I made the request to JL and Reliant Direct have showrooms and are an approved LG supplier. Not sure why they declined it TBH, if it isn't the 5 year warranty.


There is something about stores being local to you in JL rules too , that maybe why they accepted Crampton and Moore for me as they have a store 5 miles from us.
yorkie1225/11/2019 09:38

There is something about stores being local to you in JL rules too , that …There is something about stores being local to you in JL rules too , that maybe why they accepted Crampton and Moore for me as they have a store 5 miles from us.


We're happy to consider an individual price match for a competitor which is further than 8 miles from one of our shops. Should we agree to your request, if they don't have a nationwide presence, we're unlikely to adjust our national or local selling price.

Distance isn't an issue for JL. They would not apply the online code for me though.
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