It's disappointing you accuse me of sending you copying and pasting. Not only is this false but you also include information in your response that does need to be clarified to onlookers who may believe your comments. I need to re-iterate that we pass on 100% of the commission we are awarded. This is a fundamental element of what we do. No taking bits for a christmas party, no cut to pay for a new pay for a new pair of shorts for me in this lovely weather. We pass it all back. If your cashback tracks lower than expected, we are due to be paid a lower amount than expected. If your cashback gets declined it means we are not eligible for it and if it's still pending or confirmed and not payable it means we haven't been paid it. That pretty much sums it all up. If a purchase gets declined and paid to someone else we are not allowed to have information about a competitor to find out who has been paid to and so this is why we can't do what you ask. I am sorry you are not satisfied with the service we provide but if you need us to look into any particuklar in your account please be sure to lodge a support ticket. Best wishes,Matt
If you would like us to look into something please be sure to lodge a ticket so we can do this. Best wishes,Matt
The fact it's tracked and paid at the lower amount means it's just a simple case of false advertising from TopCashback
TCB quite rightly has a bad reputation. Nothing hardly tracks these days, but TCB happy enough to send a rep over to HUKD to cut and paste generic replies. TCB will still be getting their commision, they is no transparency and nothing to confirm/deny that a transaction has tracked, we just go by the status (which could easily be rigged to deny a large majority of transactions) In all the years that TCB has been going, they've never addressed these concerns and simply blame it on "the network" or "the affilliate"... For me, none of the affects TCB, they are happy scooping their cut of the transactions regardless or our tracking status. TCB need to man up and provide a full A-Z trace of the transaction, that way customers can see where it is failing and not just taking TCBs answer for it, while they plan their Xmas Party at our expense.
I was supposed to get a £6 pound bonus from tcp for selling items to music magpie still haven't actually received it though :/