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Alcatel Idol 4 16GB 3GB RAM, with VR set and JBL headphones £99 from John Lewis with their Price match guarantee
Alcatel  Idol 4 16GB 3GB RAM, with VR set and JBL headphones £99 from John Lewis with their Price match guarantee

Alcatel Idol 4 16GB 3GB RAM, with VR set and JBL headphones £99 from John Lewis with their Price match guarantee

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John Lewis has this phone listed for £199.95, but they price match the Sainsbury's phone website. Better retailer and 2 years warranty

I received my email yesterday:

Thank you for your price match request for the Alcatel Idol 4 Smartphone, Android, 5.2", 4G, SIM Free, 16GB

I have looked into your request and will be happy to match the price of £99.00 for the Alcatel Idol 4 Black (product code 83301503) seen at PHONE SHOP BY SAINSBURYS

93 Comments

it's still 199 on the website, how do I get the 99 pound price?

I just called john lewis and they said they don't price match with an online shops though. I then showed this page and they said this could be a false statement
Edited by: "rrobet" 17th May

I tried JL Price match with Sainburys phone last week. They refused with the below statement;

"Software has been installed onto the device at Sainsbury's that will lock the phone to the network of the first SIM used. This means that if a customer were to purchase the phone and, for example, first use a Vodafone SIM and then change to an o2 SIM, this second SIM would not work. SIM Free phones sold by John Lewis, do not have this software installed and as such remain unlocked forever.
Therefore, on this occasion I am sorry I cannot match the price offered by Sainsbury's.
"

trs_rst

I tried JL Price match with Sainburys phone last week. They refused with … I tried JL Price match with Sainburys phone last week. They refused with the below statement;"Software has been installed onto the device at Sainsbury's that will lock the phone to the network of the first SIM used. This means that if a customer were to purchase the phone and, for example, first use a Vodafone SIM and then change to an o2 SIM, this second SIM would not work. SIM Free phones sold by John Lewis, do not have this software installed and as such remain unlocked forever.Therefore, on this occasion I am sorry I cannot match the price offered by Sainsbury's. "


Exactly the same happened to me. Wonder how come Mods allowed this post.

Original Poster

I filled in their price match form. I put The Sainsbury's phone shop as the cheaper seller.
This is the rest of the email:

To place this order with us please visit our website. When you have received your items and are satisfied with your purchase, please let me know by return email. Please also respond with your CASE number and your order number.Once you contact us to confirm that you are happy with your goods, we will process your refund and you will see this in your account within five working days. If PayPal is used then please be aware the refund can take up to 28 days to show in your account. You will not need to take any further action.

So I have to pay their price at first (199.95), but they refund the difference later. Final price will be £99. Try to fill in the form first rather than calling them , I got my reply pretty quickly.

Original Poster

why is my deal cancelled?

hemp

why is my deal cancelled?



Most people can't seem to get it price matched with JL. Looks like you got lucky

trs_rst

I tried JL Price match with Sainburys phone last week. They refused with … I tried JL Price match with Sainburys phone last week. They refused with the below statement;"Software has been installed onto the device at Sainsbury's that will lock the phone to the network of the first SIM used. This means that if a customer were to purchase the phone and, for example, first use a Vodafone SIM and then change to an o2 SIM, this second SIM would not work. SIM Free phones sold by John Lewis, do not have this software installed and as such remain unlocked forever.Therefore, on this occasion I am sorry I cannot match the price offered by Sainsbury's. "


this is odd as its under sim free section from phoneshop not under PAYG which are locked to a specific network? i have sent a price match and written that under the information section see what they say.

I got the price match authorised no problem.

Original Poster

vassy4u

Exactly the same happened to me. Wonder how come Mods allowed this post.



​ I bought one of these on 26.4 for £129 and John Lewis agreed to refund another £30 as the price dropped again to £99. I'm going to get another for my partner. I'm sorry some people couldn't get this deal. Maybe they try to price match not a sim free version or they get a not very friendly JL staff .There so many B&M deals on HUKD which get really hot although I never can find them in my local stores and my deal is cancelled straightaway.
Another reply from JL:

Thanks for your further price match request for the Alcatel Idol 4 Smartphone.

I’ve looked into your request and will gladly match the price of £99.00 for this item seen at Sainsbury's.  To reflect this, I’ve credited your payment card with £30.00; please allow up to five working days for this amount to show on your account statement.

In the meantime should you have any further queries or concerns, please don’t hesitate to contact the Never Knowingly Undersold team again by responding to this email.  

Kind regards,

Rob

John Lewis.com

I got honored the price match only catch pay the £199 then get a refund, well that normal anyway with JohnLews

Mods turn this deal back on please. Its working just fine.

ordered straight from Saintsbury's Phone Shop for £99, delivery tomorrow by DPD, so no hassle this time

tyr

ordered straight from Saintsbury's Phone Shop for £99, delivery tomorrow … ordered straight from Saintsbury's Phone Shop for £99, delivery tomorrow by DPD, so no hassle this time


I got my too from Sainbury today .

Ajazb

I got my too from Sainbury today .



Do you get the JBL headphones with it? The picture suggests so but the description doesnt mention it.........unless im not looking properly lol.

tyr

ordered straight from Saintsbury's Phone Shop for £99, delivery tomorrow … ordered straight from Saintsbury's Phone Shop for £99, delivery tomorrow by DPD, so no hassle this time



Only reason this deal is here is because of the 2 year Warranty, would you not like that?

KebabbaTheHutt

Do you get the JBL headphones with it? The picture suggests so but the … Do you get the JBL headphones with it? The picture suggests so but the description doesnt mention it.........unless im not looking properly lol.




Yes its a packaged deal.

KebabbaTheHutt

Do you get the JBL headphones with it? The picture suggests so but the … Do you get the JBL headphones with it? The picture suggests so but the description doesnt mention it.........unless im not looking properly lol.



​JBL headphones, a clear hard case, a black flip case, VR headset, strap, and screen protector.

Original Poster

JL deal doesn't include a flip case. Other members mentioned that the Sainsbury's deal has it, I'm not sure. I ordered a tampered glass screen protector as the one in the box isn't fingerprint resistant.

hemp

JL deal doesn't include a flip case. Other members mentioned that the … JL deal doesn't include a flip case. Other members mentioned that the Sainsbury's deal has it, I'm not sure. I ordered a tampered glass screen protector as the one in the box isn't fingerprint resistant.


Must protect screen because it is not as hard coated as some others.

This will be a hit and miss! Most people will not get it. I worked for JL for over 10 years. Mobile Phone price match can get tricky.

Anything better for this price?

RustySpoons

Anything better for this price?



​doubt it, not in UK anyway

would one year warranty be with sainsburys phone shop or Alcatel? assume if ordered from JL then they cover the 2nd year

GoldSquid

​doubt it, not in UK anyway



​Yeah can't see anything. Sorely tempted by this or getting a Xiaomi Note 4 from China, but was so confused looking at them with different versions and where to buy one from.

GoldSquid

​doubt it, not in UK anyway



​Yeah can't see anything. Sorely tempted by this or getting a Xiaomi Note 4 from China, but was so confused looking at them with different versions and where to buy one from.

RustySpoons

​Yeah can't see anything. Sorely tempted by this or getting a Xiaomi Note … ​Yeah can't see anything. Sorely tempted by this or getting a Xiaomi Note 4 from China, but was so confused looking at them with different versions and where to buy one from.



As far as I know AliExpress is still best for the Note 4 - with regards to the correct model just search note 4 global. As long as it is the Note 4 Global, not the 4X Global, it will have Band 20 support.
If I had to use one as my daily driver I'd pick the note 4 for it's battery life.

I would prefer the note, but am put off by no warranty. if it goes in first year at least a UK supplier will cover it

Seems like a good deal to me, just emailed JL to see if they'll match it :-)

Will update when i get a response

Thanks

steevieboy4u

Seems like a good deal to me, just emailed JL to see if they'll match it … Seems like a good deal to me, just emailed JL to see if they'll match it :-)Will update when i get a response



​yeah j Lewis will price match just got an email confirmation

don't bother with John Lewis. they gave me a price match order went through. just got an email to say it's been cancelled with no reason. this happened a couple of years ago and put me off using them.

Ok can someone talk me through this deal? What I understand is you buy it from JL @ £199, then send them an email to price match and they refund the difference?
Going for the JL deal is better as it gives you a 2 year warranty and a "proper" SIM free option? Although the Sainsbury one includes a flip screen...
Forgive my failure to comprehend the deal...

Original Poster

first apply for their price match. You will get an email with a reference number. Once you receive your phone, reply to this email and they refund you the difference.

GoldSquid

don't bother with John Lewis. they gave me a price match order went … don't bother with John Lewis. they gave me a price match order went through. just got an email to say it's been cancelled with no reason...



So you immediately cancelled the order with them and were no worse off than before, right?

John Lewis InsuranceWhat’s newOur shopsGift ListCustomer servicesDear mr rivers

This is to inform you that your order number 110873556 has now been cancelled. If you have been charged for these items, we will refund the amount back to the card you paid with. If you paid by Pay Pal, we will refund the money back to your account. 

We hope you’ll shop with us again soon.

Thank you

Customer Services
John Lewis

Email us: [email protected]johnlewis.com

GoldSquid

John Lewis InsuranceWhat’s newOur shopsGift ListCustomer services … John Lewis InsuranceWhat’s newOur shopsGift ListCustomer servicesDear mr riversThis is to inform you that your order number 110873556 has now been cancelled. If you have been charged for these items, we will refund the amount back to the card you paid with. If you paid by Pay Pal, we will refund the money back to your account. We hope you’ll shop with us again soon.Thank youCustomer ServicesJohn LewisEmail us: [email protected]



Just got my email stating they will price match and that i've got 28 days now to order?

So did you order then pay and then straight away they cancelled your order? I thought initially you had to pay the full price then email quoting your case number for the differnece to be refunded so why would they cancel your order before you'd even done this?

Go to Saintsbury's Phone Shop and order from them for 99, they have plenty in stock, phone comes bundled with a clear hard bumper case, a dot matrix flip case with a window in it, and a screen protector, in addition to the VR headset and JBL headphones.
Got mine today.

yes i paid through PayPal £199 . 1 hour later got an email to say it has been cancelled(no reason why) and will take upto 28 days for a refund. so the nice people at John Lewis are looking after my £200 for a month.

GoldSquid

yes i paid through PayPal £199 . 1 hour later got an email to say it has … yes i paid through PayPal £199 . 1 hour later got an email to say it has been cancelled(no reason why) and will take upto 28 days for a refund. so the nice people at John Lewis are looking after my £200 for a month.



If i were you I'd contact their customer services and question why? Sure they'd overturn it and probably compensate for the hassle (_;)
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