Amazing - Line rental including evening & weekend calls with Primus £8.99 to £6.49 after quidco
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Amazing - Line rental including evening & weekend calls with Primus £8.99 to £6.49 after quidco

45
Found 26th Nov 2011
Line rental including free evening & weekend calls only £6.50 month after quidco. All other providers are currently raising line rental prices. Especially when bts cheapest line rental is £10 if paid for 12 months in advance.

quidco stats show 100% tracking (all past purchases have been tracked)

The previous primus £6.50 deal was with no free calls included (just line rental alone)

Handy if you only use the line for broadband or after work/weekends

12 months x £8.99 = £107.88 year - £30 quidco = £77.88 / 12 = £6.49month
NOW UK BASED CUSTOMER SUPPORT

45 Comments

Looks good

Original Poster

Wow people must be getting a really good deal if your voting cold!
Especially with it now having UK call centres?
Edited by: "KINGMUZZZAUK" 26th Nov 2011

alot of companies offer discounts in one shape or the other, like half price line rental, or first 3 months free etc. If you factor that into the overall cost, then the difference isnt huge

supermod

Thank you for taking the time to participate on the forums. The price has been amended as the listed deal price should be the price you have to actual pay the retailer to purchase the item before any retrospective discounts/cashbacks are applied, thanks again.

Martin Lewis recommed this company who are actually run by BT!!!!!

I have been with them about 18 months and saved loads as opposed to BT. No price increases for me so far and no problems either.

i pay 7.99 with BT as they price matched an old O2 deal.

best thing to do with this deal is get bt to price match this

Voting hot for the UK call centres.

looks pretty good cant work out how the pricing works if you add broadband

primus gets slated in reviews for poor customer service....and loads of other stuff going wrong...good price but is it worth the hassle,read the MSE forum on primus

I wonder why the line rental for broadband package is £12.79 per month and only £8.99 for the phone package.

P

harber78

Martin Lewis recommed this company who are actually run by BT!!!!!I have … Martin Lewis recommed this company who are actually run by BT!!!!!I have been with them about 18 months and saved loads as opposed to BT. No price increases for me so far and no problems either.


Not exactly "run by BT". Primus are NOT BT but the line does REMAIN with BT OpenReach and Primus take over the billing of the subscriber for (a) line rental (b) calls made. ie your line is NOT migrated to any 3rd party kit and hence you WON'T have any issues migrating back at the end of any Primus period (and any separate Broadband provider on the line won't be disturbed).
As such only Primus "service" - ie admin/billing = something they can mess up.
Their online system is very primitive/elementary - though all that's required - and for example to see the detailed bill charges requires clicking a "Print" button to see on-screen all the details (prior to any printing).

Anyone researching home phone deals will be best watching MoneySavingExpert than this forum.
moneysavingexpert.com/uti…es/

MKD

Edited by: "mk-donald" 26th Nov 2011

"12 months x £8.99 = £107.88 year - £30 quidco = £77.88 / 12 = £6.49month"

Isn't it an 18-month contract?

pasheast

Good, but was even better 3 weeks ago: … Good, but was even better 3 weeks ago: http://www.hotukdeals.com/deals/line-rental-6-79-p-month-primus-1051345



Or perhaps not: "The previous primus £6.50 deal was with no free calls included" !

I applied to this shower about a year ago: They took all my details & set up a direct debit - Then - Nothing....
Our exchange is not unbundled, but Nowhere did it say anything about this being a requirement.
As I never heard from them after setting up the DD, I can only assume this caused a problem.

Customer Service?

Non-existent

There's enough written about Primus in the MSE forums to make it very clear indeed that this is not a company you want to be dealing with. If you like hassle, and don't mind being without a proper service for what could be some time occasionally, go for it.

most broadband providers do discount if u take it with their landline package. If u got your own landline price for broadband will be higher then normal and they not guarantee full speed ...

pasheast

"12 months x £8.99 = £107.88 year - £30 quidco = £77.88 / 12 = £6. … "12 months x £8.99 = £107.88 year - £30 quidco = £77.88 / 12 = £6.49month"Isn't it an 18-month contract?


Looks that way.

Home Phone Saver: Package prices are shown inclusive of VAT. This offer … Home Phone Saver: Package prices are shown inclusive of VAT. This offer does not apply to the Home Phone Max package. An 18 month contract applies on calls package and line rental


Edited by: "kingosticks" 26th Nov 2011

Great band Primus

Newbold

There's enough written about Primus in the MSE forums to make it very … There's enough written about Primus in the MSE forums to make it very clear indeed that this is not a company you want to be dealing with. If you like hassle, and don't mind being without a proper service for what could be some time occasionally, go for it.



Over the past 3 years I've found them great, they even sent out a BT engineer within 24 hours when i had an intermittent buzz on my line. Billing has always been correct and I've had £200 credited for the customers I've referred.

I nearly signed up to this for £7.99 via homephonechoices.co.uk. In fact I did place my order but after a week nothing had happened. Tried calling their supposedly UK call centre and had to try 5 times over the course of a week before getting through to them (I waited on hold for at least 20 minutes each time). I did manage to cancel and went with BT and everything was up and running the next day. Then get emails from Primus saying they couldn't activate my line, I wonder why! Seems like they may have been good but this kind of deal has brought them more interest than they can cope with.

Newbold

There's enough written about Primus in the MSE forums to make it very … There's enough written about Primus in the MSE forums to make it very clear indeed that this is not a company you want to be dealing with. If you like hassle, and don't mind being without a proper service for what could be some time occasionally, go for it.



Over the past 3 years I've found them great, they even sent out a BT engineer within 24 hours when i had an intermittent buzz on my line. Billing has always been correct and I've had £200 credited for the customers I've referred.

They're so good you needed to post that twice lol

They're so good you needed to post that twice lol

So BT own these AND Plusnet? So why do their subsidiary companies charge so much less than them? My guess is they will cream the ignorant who stay with BT and offer these companies to the more price-conscious customer to try to tempt them away from other providers.

I would never go with BT again, they are thieves, liars and cheats!

futura

So BT own these AND Plusnet? So why do their subsidiary companies charge … So BT own these AND Plusnet? So why do their subsidiary companies charge so much less than them? My guess is they will cream the ignorant who stay with BT and offer these companies to the more price-conscious customer to try to tempt them away from other providers.I would never go with BT again, they are thieves, liars and cheats!



BT do not own " these " they do own Plusnet.

I agree with your last comment.. (_;)

Be careful with cheap phone companies with poor customer service. I got stung last year by auracall who looked like a very good deal until you read the small print carefully.

They only allow 700 minutes of calls a month but they don't say this clearly in their terms & conditions. Who's ever heard of call allowance minutes on a landline phone?

They also charge for calls that are not made but you won't get anywhere if you query this. Just like Talk Talk.

Avoid cheapy operators as you can end up with no phone at all and still paying the bills.

Used to be with them.Found them good.Moved back to BT as they offered me a better deal (not as good as this one though!)
Only negative I can see is tying into an 18 month contract.

Could you use these with a decent broadband provider like Fast.co.uk?

PrimusTel is not owned by BT. They are a separate telecoms company, of which there are many, who rent the line off BT Wholesale via the WLR (Wholesale Line Rental) product. This is cheaper than the BT retail line rental pricing so they can undercut BT. The line is still maintained by BT Openreach but faults must be reported to your telecoms company and not BT. WLR is not the same as LLU (local loop unbundling, where a provider must have their own equipment in the BT exchange to connect the line to) so you can use Primus on any BT line.

jacksonliam

Could you use these with a decent broadband provider like Fast.co.uk?


Can't comment on the particular broadband provider but yes you can use Primus for you telephone calls and a different broadband provider, providing they supply broadband over the BT Wholesale network (Fast.co.uk do).

Okay been with Primus nearly a year on their home phone max package(means free calls every day time and eve, any day). No probs so far ,paying £12.80 a month for that,got it cheaper via martin lewis web site and home phone choices see link ...still £6.49 for landline only

homephonechoices.co.uk/hpc…mse.

This is an rolling 18 month contract, i.e it renews for another 18 months when the first 18 month period is up. So you have to be on your toes if you want out.

Awful company to deal with! Avoid like the plague.

I tried to sign up a few months ago for broadband and calls. I had a confirmation email but never heard anything else after two weeks went by. Called up to find out what was happening and told my line would be active next day. Didn't happen so I called up again, told it would be another week. Week went by and still nothing, got the same story again when I called AGAIN. Another week. At this point I was really pee'd off so asked to speak to a manager. Manager looked into it and called me back and told me the service wasn't even available in my area!

I believe they are a part of Talk Talk.

Was looking at this as possible change from Plusnet or to try and get my Plusnet a little cheaper but noticed they charge £2.50 for caller display! Plusnet charge 99p, so would make it about the same and must admit I have been happy with Plusnet so will stay with them

I've been with them for around 16 months, their billing and customer service was a bit rubbish but I've stuck with them for the good price. They've since moved their call centre to the UK so the last time I called (to change tariff) a coherent conversation was possible. I also got two months free line rental out of them as goodwill for mistakes made previously when the call centre was elsewhere.

They are not owned by BT or TalkTalk and do not require unbundled exchanges, just a standard BT Openreach line (i.e. not unbundled by TalkTalk, Sky etc). They are available in all areas so I'm not sure why they'd ever tell someone it's not available in their area, possibly that person was with Sky or TalkTalk which makes it difficult to switch without first going back to BT.

I wouldn't previously have recommended them but things appear to be improving now and their price is unbeatable. One thing to note, CallerID is not included and costs £2.50 per month. If like me you only need a landline to get broadband then their £6.79 per month tariff is ideal.

I am with Plusnet for broadband so the total line rental and broadband cost for me is £13.28 per month (Primus Line Rental £6.79 + Plusnet Value Broadband £6.49).

The best bet for avoiding the BT increases next month is to pay £120 in advance under the Line Rental Saver plan, covering line rental for the next 12 months:

hotukdeals.com/dea…964

Unlike pretty much everything else, this plan isn't increasing in cost - yet.

You can get free weekend calls included as a free add-on, and the two calls a month you need to make to avoid any extra charges can then be made at weekends for no cost.

It's also possible to get evening calls added on free. I'm not quite sure how I did that, but I had it for nothing before I paid the £120 eleven months ago, it's still there now, and they've confirmed that it will stay there when I renew.

So the £10 pm gives me free evening/weekend calls + caller display (Primus charge £2.50 pm for that, plus all the calls) + all the free 0845/0870 calls evenings/weekends. For me, it's a better deal than primus can offer - and BT's customer service is infinitely better than Primus' if there are problems with the line or the bill.

Newbold

The best bet for avoiding the BT increases next month is to pay £120 in … The best bet for avoiding the BT increases next month is to pay £120 in advance under the Line Rental Saver plan, covering line rental for the next 12 months:http://www.hotukdeals.com/deals/bt-line-rental-saver-120-for-a-year-quidco-1006964Unlike pretty much everything else, this plan isn't increasing in cost - yet.You can get free weekend calls included as a free add-on, and the two calls a month you need to make to avoid any extra charges can then be made at weekends for no cost.It's also possible to get evening calls added on free. I'm not quite sure how I did that, but I had it for nothing before I paid the £120 eleven months ago, it's still there now, and they've confirmed that it will stay there when I renew.So the £10 pm gives me free evening/weekend calls + caller display (Primus charge £2.50 pm for that, plus all the calls) + all the free 0845/0870 calls evenings/weekends. For me, it's a better deal than primus can offer - and BT's customer service is infinitely better than Primus' if there are problems with the line or the bill.



I suppose it might be the best bet if that's the package you need but lets not forget that not everyone can pay £120 upfront. I would say the £6.49 package that is landline only is perfect for people (like me) who never use the landline for calls and just want it for broadband. If you want free evening and weekend calls then you would be better going through home phone choices website and get the £7.99 deal for 12 months.
Edited by: "amk515" 26th Nov 2011

I noticed their "unlimited broadband " has a 100 gig limit pm LOL

Newbold

and BT's customer service is infinitely better than Primus' if there are … and BT's customer service is infinitely better than Primus' if there are problems with the line or the bill.



If there is a problem with the line the only difference is a Primus call agent will raise the ticket rather then a BT one. After this you're almost always contacted by the BT engineer to resolve the problem.

Can't comment on billing issues, I've only had two issues with their lines. Both BTs fault (incorrect labelling resulted in my pair being moved twice), on both occasions Primus gave me a months line rental off.

We run up to 20 lines when we're working on a large project (remote sites, home workers, etc) and since we've started using Primus (where available) the main difference we've noticed is it takes a little longer to get through (change billing details/cancel/add another line/etc). BT are definately more friendly, professional (telephone manner), etc, but that only matters if you have to contact them regularly. Which really only occurs when you have a major problem and then such niceties aren't as much comfort as you may imagine.
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