Amazon Warehouse - PS4 PRO - £319 - 20% £249
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Amazon Warehouse - PS4 PRO - £319 - 20% £249

74
Found 26th Nov 2016
amazon.co.uk/gp/…0Y/

Like New - Packaging has minor damage all products eligible for amazon 30 day return policy

BE QUICK

74 Comments

All gone

gone!

Thanks OP.

Impossible to get one of these

Damn missed the Vr and this

I have been trying all week, you are very lucky on timing to get this deal. Hopefully by Christmas or most probably the new year to get a good deal on this.

They put two or three up at a time. Set it up as a book mark and keep checking. Managed to buy one today after doing it for a few days.

they just had another up for sale like new

Original Poster

amazon appear to run batch jobs throughout the day. usually at 11pm, 4am, 9am, 2pm, 7pm which updates stock back into circulation on cancelled orders etc that arent able to automatically be dumped back into the system (ie those that are sitting on folks allocated order area that are cancelled before dispatch.

depends on when the jobs complete but if you are online at those times + - 30 minutes you are able to grab them (like now)

just keep trying and refreshing your browser, you will get one eventually

Picked one up earlier. Been using the browser refresh add-on thingy posted in an earlier thread. Had no luck Thursday, no luck Friday. Turned my machine on this 11am this morning, and there was one which i managed to snag using one-click purchasing. To back up what was mentioned earlier, i can definitely confirm seeing them at 5pm, sand then again somewhere around 7pm. £258, i don't feel too robbed.

Do these come with manufacturers warranty?

Typical, was looking all morning and missed out while hoovering from orders from the big boss

Original Poster

5Rivers79

Do these come with manufacturers warranty?




yes. and retailer protection too.

I guess I will have to keep trying

Banned

5Rivers79

Do these come with manufacturers warranty?


Yeah. It's a brand new unit. Got mine yesterday. You can tell what happened. Somewhere along the line in the warehouse the packaging was snagged or ripped, because that's the only tell tale sign of "used". Unit inside was fully wrapped and even had that "new smell", which electronics tend to have.

steveex

Picked one up earlier. Been using the browser refresh add-on thingy … Picked one up earlier. Been using the browser refresh add-on thingy posted in an earlier thread. Had no luck Thursday, no luck Friday. Turned my machine on this 11am this morning, and there was one which i managed to snag using one-click purchasing. To back up what was mentioned earlier, i can definitely confirm seeing them at 5pm, sand then again somewhere around 7pm. £258, i don't feel too robbed.



What extension add on is this?

Banned

johnymohny

What extension add on is this?


Super Auto Refresh. You can set it to refresh the page every 2, 5, 10 or more seconds. I had set it to 2 seconds, snapped the browser to one side of the screen (so I could pass the time with a browser snapped to the opposite side) and turned on one click purchase. Do not buy it the regular way (via the basket). By the time you get to the basket the stock will be gone.

If you manage to get one like new it is by far the best deal you can get at the moment, £255 after 20% discount, the ps4 pro will not be at that price for a VERY long time

I got a 'Used - Good' one this morning at £236. I spotted it and immediately bought without looking at anything else.

Does anyone have experience with Warehouse items from Amazon with this grade? Should I expect a PS4 Pro that has had fags put out in its casing, and that has peculiar odour of cat ****?

If I'm not happy with the condition - the 30-day return policy, is that free or something that has to be paid for?

Original Poster

I wouldn't worry about it. It will probably be something like the wrapping is off and the seal stickers are off. If you don't think it's to standard just do a return as item not as described and amazon will cover the shipping costs up to a value (can't remember the amount)

gutted i missed it



5Rivers79

Do these come with manufacturers warranty?

5Rivers79

Do these come with manufacturers warranty?

5Rivers79

Do these come with manufacturers warranty?




neilanderton1

Yeah. It's a brand new unit. Got mine yesterday. You can tell what … Yeah. It's a brand new unit. Got mine yesterday. You can tell what happened. Somewhere along the line in the warehouse the packaging was snagged or ripped, because that's the only tell tale sign of "used". Unit inside was fully wrapped and even had that "new smell", which electronics tend to have.



These do not have a one year warranty. When things are sold "used" the original manufacturer warranty is void. That's why all amazon warehouse products are sold with amazon's satisfaction guarantee which is 30 days. Because it is almost Christmas, Amazon extend goods purchased in November-December from 30 days to 60 days return (I guess that's for items which people open on Christmas day and only then people realise they're not happy with it's quality).

After this time period has elapsed, because the "used" item was sold by a retailer (i.e. Amazon) you are protected by the Sale of Goods act for 90 days from purchase but only if the item becomes defective. With the Amazon Satisfaction Guarantee you could return warehouse items even without faults but that only lasts 30 days.

If your PS4 were to break after 4 months and you were to try and go to Amazon for a repair/ replacement they will most likely tell you that you are outside the warranty and are no longer covered (I say most probably because it is at their discretion and sometimes a good sob story cn change their mind but legally they are on the right side). If you tried instead to go to the manufacturer (in this case Sony) they would normally tell you that all repairs/ replacements are dealt through an intermediary who is usually the licensed retailer (in this case Amazon). If you managed to get them to accept your claim then they will ask for a receipt of purchase and on your invoice if they pick up the "used" word which is clearly marked they will tell you they have no duty of care to you.

The TLDR of the matter is all amazon warehouse products are only covered for 30 days and do not have the manufacturers warranty as they are sold as "used" items. That being said, the warranty for a PS4 is a year and the vast majority don't have an issue so I don't think it's a big deal. If you are buying a product with a long warranty, this is something to bear in mind though.

Terraheart

These do not have a one year warranty. When things are sold "used" the … These do not have a one year warranty. When things are sold "used" the original manufacturer warranty is void. That's why all amazon warehouse products are sold with amazon's satisfaction guarantee which is 30 days. Because it is almost Christmas, Amazon extend goods purchased in November-December from 30 days to 60 days return (I guess that's for items which people open on Christmas day and only then people realise they're not happy with it's quality).After this time period has elapsed, because the "used" item was sold by a retailer (i.e. Amazon) you are protected by the Sale of Goods act for 90 days from purchase but only if the item becomes defective. With the Amazon Satisfaction Guarantee you could return warehouse items even without faults but that only lasts 30 days.If your PS4 were to break after 4 months and you were to try and go to Amazon for a repair/ replacement they will most likely tell you that you are outside the warranty and are no longer covered (I say most probably because it is at their discretion and sometimes a good sob story cn change their mind but legally they are on the right side). If you tried instead to go to the manufacturer (in this case Sony) they would normally tell you that all repairs/ replacements are dealt through an intermediary who is usually the licensed retailer (in this case Amazon). If you managed to get them to accept your claim then they will ask for a receipt of purchase and on your invoice if they pick up the "used" word which is clearly marked they will tell you they have no duty of care to you.The TLDR of the matter is all amazon warehouse products are only covered for 30 days and do not have the manufacturers warranty as they are sold as "used" items. That being said, the warranty for a PS4 is a year and the vast majority don't have an issue so I don't think it's a big deal. If you are buying a product with a long warranty, this is something to bear in mind though.




Not really go on chat and they'll tell you to send it back if it becomes faulty
Sent back a Sony surround sound worth £300 at the time
And send it back after 10months it getting fault


Got a refund within 10day

Original Poster

This has been gone over so many times before with people misinterpreting the difference between product warranty, retailer warranty advocacy, Europe legislation etc.

Terraheart

These do not have a one year warranty. When things are sold "used" the … These do not have a one year warranty. When things are sold "used" the original manufacturer warranty is void. That's why all amazon warehouse products are sold with amazon's satisfaction guarantee which is 30 days. Because it is almost Christmas, Amazon extend goods purchased in November-December from 30 days to 60 days return (I guess that's for items which people open on Christmas day and only then people realise they're not happy with it's quality).After this time period has elapsed, because the "used" item was sold by a retailer (i.e. Amazon) you are protected by the Sale of Goods act for 90 days from purchase but only if the item becomes defective. With the Amazon Satisfaction Guarantee you could return warehouse items even without faults but that only lasts 30 days.If your PS4 were to break after 4 months and you were to try and go to Amazon for a repair/ replacement they will most likely tell you that you are outside the warranty and are no longer covered (I say most probably because it is at their discretion and sometimes a good sob story cn change their mind but legally they are on the right side). If you tried instead to go to the manufacturer (in this case Sony) they would normally tell you that all repairs/ replacements are dealt through an intermediary who is usually the licensed retailer (in this case Amazon). If you managed to get them to accept your claim then they will ask for a receipt of purchase and on your invoice if they pick up the "used" word which is clearly marked they will tell you they have no duty of care to you.The TLDR of the matter is all amazon warehouse products are only covered for 30 days and do not have the manufacturers warranty as they are sold as "used" items. That being said, the warranty for a PS4 is a year and the vast majority don't have an issue so I don't think it's a big deal. If you are buying a product with a long warranty, this is something to bear in mind though.




not correct amazon stuff will come with a year warranty

davver99

not correct amazon stuff will come with a year warranty



If Amazon give a years warranty it's at their discretion. I know for a fact they do not honour the manufacturer's warranty. I bought an item with 5 years warranty, broke after 2 years and went to the manufacturer who said the warranty is void as it was bought "used" and to try the retailer. Went to Amazon who said their terms of condition clearly indicates items do not come with a manufacturers warranty and they could do nothing for me.

I then asked a lawyer friend for a second opinion on the their terms and conditions and he said that the Amazon 30 days no return along with the 90 days from point of sale is all they had to legally do because of their terms of conditions. If an item becomes faulty in a year unless explicitly stated somewhere to the customer, amazon can refund/ replace at their discretion but nowhere in their ToC does it say they have to. If someone has seen changes to their ToC which now states they do or has other official info I'd love to see it but 18 months ago this was not the case.

Original Poster

Terraheart

If Amazon give a years warranty it's at their discretion. I know for a … If Amazon give a years warranty it's at their discretion. I know for a fact they do not honour the manufacturer's warranty. I bought an item with 5 years warranty, broke after 2 years and went to the manufacturer who said the warranty is void as it was bought "used" and to try the retailer. Went to Amazon who said their terms of condition clearly indicates items do not come with a manufacturers warranty and they could do nothing for me.I then asked a lawyer friend for a second opinion on the their terms and conditions and he said that the Amazon 30 days no return along with the 90 days from point of sale is all they had to legally do because of their terms of conditions. If an item becomes faulty in a year unless explicitly stated somewhere to the customer, amazon can refund/ replace at their discretion but nowhere in their ToC does it say they have to. If someone has seen changes to their ToC which now states they do or has other official info I'd love to see it but 18 months ago this was not the case.




Tell your lawyer friend to go back to law school.

Warranties are non legally required and are in addition to the baseline of consumer protection laws. Whether product Warranties are transferable depends on corporate policy however at the end of the day it's a moot point anyway. The likelihood of there being a problem and amazon not dealing with it iso slim to none

Flapjackuk

just keep trying and refreshing your browser, you will get one eventually


New homepage set.

t3hfunk3r

Tell your lawyer friend to go back to law school. Warranties are non … Tell your lawyer friend to go back to law school. Warranties are non legally required and are in addition to the baseline of consumer protection laws. Whether product Warranties are transferable depends on corporate policy however at the end of the day it's a moot point anyway. The likelihood of there being a problem and amazon not dealing with it iso slim to none



Where in the consumer protection laws does it explicitly state 1 year protection is given? In my scenario I understand why the warranty wasn't honoured but with regards to having 1 year Amazon warranty, I can't find any written evidence to show this is an official policy. Don't get me wrong, I can see Amazon giving refunds/ replacing within 1 year as a goodwill gesture because of their size and want to keep consumers happy. But I haven't found any evidence to show warehouse sales are given protections (through Amazon or law) for 1 year on used goods.

Indeed, the only official Amazon stance is:
"Do products come with a warranty?
No. Used products generally do not come with a manufacturer's warranty but all of our items are backed by Amazon’s satisfaction guarantee."

I cannot find a definition of "Amazon Satisfaction Guarantee" whilst consumer laws on second hand products are vague on goods should last a reasonable time. My point is, Amazon may offer returns/ replacements for a year but I cannot find evidence that show it's an official policy nor am I aware of consumer laws which state 1 year as the cut off point. If you have information to help me understand where this 1 year baseline comes from I'd be grateful but from my experience, I know they do not honour manufacturers warranties and the only official stance from Amazon I can find is the 30 days.

Original Poster

Consumer rights act 2015
Second hand traders and retailers

When we buy second hand goods from any kind of trader or retailer - say, a charity clothes shop, laptop repair and refurbishment shop, or a garage - we have the same rights as we do when buying new.

Anything bought since October 1st 2015 is covered by the Consumer Rights Act, which we cover in full detail here; anything bought before then is covered by the old Sale of Goods Act 1979.


The first six months

If you discover the fault within the first six months from purchase, it is presumed to have been there since the time of purchase - unless the retailer can prove otherwise.

During this time it's up to the retailer to prove that the fault wasn't there at the point of purchase - it's not up to you to prove that it was.

If an attempt at repair or replacement has failed, you have the right to reject the goods for a full refund or price reduction - if you wish to keep the product.

No deduction can be made from a refund in the first six months following an unsuccessful attempt at repair or replacement.

The only exception to this rule is motor vehicles where a reasonable reduction may be made for the use you've already had of the vehicle after the first 30 days.

If you'd prefer to keep the goods in question you can request an appropriate price reduction.
Edited by: "t3hfunk3r" 26th Nov 2016

Original Poster


As above. Hope this helps
Edited by: "t3hfunk3r" 26th Nov 2016

Thanks for that but that info isn't the same as people as people and an earlier response you made here:

t3hfunk3r

yes. and retailer protection too.



I see the consumer rights act made a few amendments to the sales of good act but in essence a retailer has to make sure the goods sold were as stated and good for 6 months from what your helpful post. That's 6 months less than a year's warranty. It also and I think you've mentioned this, doesn't state anything about warranties transferring when bought "used", that is at the discretion of the seller and Amazon's policy on this is they do not transfer. Your comment in the quote above might have been a quick response but I just wanted to state my own personal experience that the manufacturer warranty is not upheld by Amazon.

From the consensus of responses it appears amazon's satisfaction guarantee is good for a year but that is not stated explicitly anywhere but is something they do (legally according to your response they have to do this for 6 months anyway unless they can prove otherwise). But all of this is what I said originally - Amazon have a 30 day no reason returns policy and no manufacturer's guarantee. In addition to this, it appears that amazon will replace/refund default goods up to a year as part of their "Satisfaction Guarantee" but I am yet to see an official response/ documentation that this number is always 1 year. Instead they legally cover them with the term "Amazon Satisfaction Guarantee" which to me appears as a "we don't need to do this but we will upto whatever manager/ amazon employee you contact wants to give".

Don't get me wrong, Amazon are a good retailer and I've had an overall positive experience with them. But correct me if I'm wrong, as of all the writing here, there is no official place on the website or otherwise where they will do 1 year warranty - it's something they do in practice but as they do not explicitly state one year they can turn around and stay tough luck (assuming 6 months has passed and/or they can prove the fault you describe was present at time of sale).

The only reason I say this is important is if you bought a £50,000 "used" item and it failed after 9 months, but the item has since become really rare and is now worth £1m, Amazon will not have to replace/ repair the item. For most consumers this scenario never happens but edge cases is how laws are made/tested. What I was saying is that in such a scenario, it would probably be too big a hit for Amazon to absorb that they would then not execute the unofficial one year warranty. I might be wrong with all of this but this is what I have come to understand after personal experiences, speaking with friends and having some chats with so called "consumer experts" this is my understanding.

The law constantly changes (as seen with the October 2015 consumer rights act) so I may be out of the loop and all I want to be is informed.

Original Poster

...... see below

Me: Clarity on amazin warehouse guarantee
You're now connected to Moguloju Suman from Amazon.co.uk
Me: Hi therr
Moguloju Suman: Hello, my name is Suman. I'll be glad to help you today.
Me: Quick question
Moguloju Suman: Please go ahead.
Me: im looking to purchase a like new PlayStation 4 through amazon from amazon warehouse and was wondering what happens if the item breaks in the first year. Is it covered under warranty at all?
You're now reconnected with Moguloju Suman.
Me: Hello?
Moguloju Suman: Hello Raymond, we are connected again. You could surely go for the order and any kind of damage will be covered in warranty in one year.
Me: Ok great, thanks!

Original Poster

The csa is getting this answer from a script so it's non published corporate policy. Stop worrying about it, it's a PS4... it's not life or death it's a toy and it's hardly "expensive" - If it's that critical that you absolutely must have protection on it buy some "protect your bubble" insurance or whatever

well i tried at 7 11 and 9 and nothing

Same spent a lot of yesterday refreshing but nothing. Now Amazon have upped the price of the new unit to £349!

steveex

Picked one up earlier. Been using the browser refresh add-on thingy … Picked one up earlier. Been using the browser refresh add-on thingy posted in an earlier thread. Had no luck Thursday, no luck Friday. Turned my machine on this 11am this morning, and there was one which i managed to snag using one-click purchasing. To back up what was mentioned earlier, i can definitely confirm seeing them at 5pm, sand then again somewhere around 7pm. £258, i don't feel too robbed.


Hi what's the browser refresh add on

The thing i used was called Auto Refresh. Pretty much the first hit in the Google Extension Store thingy IIRC. Set to refresh every 2 seconds, and switch your Amazon preferences to One-Click purchase (otherwise it might require you to sign in again before adding to basket). I saw at least three batches go up on Friday, and the same again Saturday. Obviously you have no idea how many are in the batch, not many i suspect. The system may not update stock for a few seconds, by which time you may have tried to buy the sold unit several times over. All i can say dismiss the disbelievers, i tried briefly on Thursday, then pretty much all of Friday, and nabbed one yesterday (Saturday morning, Like new £258)

Terraheart

Thanks for that but that info isn't the same as people as people and an … Thanks for that but that info isn't the same as people as people and an earlier response you made here:I see the consumer rights act made a few amendments to the sales of good act but in essence a retailer has to make sure the goods sold were as stated and good for 6 months from what your helpful post. That's 6 months less than a year's warranty. It also and I think you've mentioned this, doesn't state anything about warranties transferring when bought "used", that is at the discretion of the seller and Amazon's policy on this is they do not transfer. Your comment in the quote above might have been a quick response but I just wanted to state my own personal experience that the manufacturer warranty is not upheld by Amazon.From the consensus of responses it appears amazon's satisfaction guarantee is good for a year but that is not stated explicitly anywhere but is something they do (legally according to your response they have to do this for 6 months anyway unless they can prove otherwise). But all of this is what I said originally - Amazon have a 30 day no reason returns policy and no manufacturer's guarantee. In addition to this, it appears that amazon will replace/refund default goods up to a year as part of their "Satisfaction Guarantee" but I am yet to see an official response/ documentation that this number is always 1 year. Instead they legally cover them with the term "Amazon Satisfaction Guarantee" which to me appears as a "we don't need to do this but we will upto whatever manager/ amazon employee you contact wants to give".Don't get me wrong, Amazon are a good retailer and I've had an overall positive experience with them. But correct me if I'm wrong, as of all the writing here, there is no official place on the website or otherwise where they will do 1 year warranty - it's something they do in practice but as they do not explicitly state one year they can turn around and stay tough luck (assuming 6 months has passed and/or they can prove the fault you describe was present at time of sale).The only reason I say this is important is if you bought a £50,000 "used" item and it failed after 9 months, but the item has since become really rare and is now worth £1m, Amazon will not have to replace/ repair the item. For most consumers this scenario never happens but edge cases is how laws are made/tested. What I was saying is that in such a scenario, it would probably be too big a hit for Amazon to absorb that they would then not execute the unofficial one year warranty. I might be wrong with all of this but this is what I have come to understand after personal experiences, speaking with friends and having some chats with so called "consumer experts" this is my understanding. The law constantly changes (as seen with the October 2015 consumer rights act) so I may be out of the loop and all I want to be is informed.



​The majority of items sold by the warehouse are box damaged or returns because the previous customer changed their mind.

Once you receive the item then attempt to register it with the manufacturer. If the manufacturer tells you it has already been registered then ask whether if they would honour the remaining manufacturer's warranty.

If they won't then decide on whether if you want to keep it and make any future claim with the retailer Amazon, based on your Consumer Rights where the item needs to be of satisfactory quality (eg a TV should last more than a year).

If the manufacturer lets you register it then great!

Remember, just don't tell the manufacturer that it was purchased "used". The Amazon invoice neither states it was sold by the "Warehouse" division or that it is "used". The burden lies with them to prove it was used if they don't believe you. eg what if you bought a new TV in a bargain closing down sale for £1? Are they to automatically assume it was used?

Even though the item is second hand you are still protected by the Consumer Rights Act. If anything happens then you could make a claim against Amazon unless the fault was directly related to the original reason why it was discounted.

The 30 day return policy is something "extra" in "addition" to your statutory rights that Amazon threw in. It does not exclude your statutory rights. Any other Amazon warranties/guarantees are the same as with anything else (new or used) sold by Amazon as the invoice only states it is sold by Amazon

Amazon also mention that manufacturers might not honour the manufacturer's warranties as this is up to them! It does not mean that those warranties are 100% guaranteed not to be honoured.
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