-24°
EXPIRED
AOL Upgrade if you go to cancel maybe??
AOL Upgrade if you go to cancel maybe??

AOL Upgrade if you go to cancel maybe??

Buy forBuy forBuy for£9.99
GETGet dealVisit site and get deal
Went to cancel my AOL Contract yesterday but was offered their Platinum package inc. Free Weekend/Evening calls and a Wireless router for only £9.99 per Month (18 moth contract)as I'd been with them for nearly 2 Years.

I had to pay £25.00 one off payment though but I stayed with them at this price as it's Unlimted Broadband compared to Sky who I was going to change to being 40gb and speed is upto 8mb rather than Sky being 3mb only for my area.

Anyone with AOL who has been so for over 2 years can always phone customer services and ask the question regarding an upgrade to stay with them and see what they'll offer you? They may be different for each individual but as they say 'Shy Bairns get nee broth!!' ... Good Luck!!!

44 Comments

aol are not unlimited

I received this offer just in a different way. When I went to cancel my AOL membership after I had been with them for 2 years they offered me there Platinum package for only £15.99 a month with only a 6 month contract. For me also there service so far has been unlimited. I use the internet for almost 8 hours a day with 5 or 6 hours a day downloading and I have never experienced any sort of throttling.

_Sean_

I received this offer just in a different way. When I went to cancel my … I received this offer just in a different way. When I went to cancel my AOL membership after I had been with them for 2 years they offered me there Platinum package for only £15.99 a month with only a 6 month contract. For me also there service so far has been unlimited. I use the internet for almost 8 hours a day with 5 or 6 hours a day downloading and I have never experienced any sort of throttling.


aol told me directly fair usage policy is 60gb per month and they do restrict bandwidth

It's more like 40GB.

Last month I had my bandwidth throttled to ~512Kb speed (60KB/s) during peak hours. That's every day, between 6pm and 11pm.

So yes, AOL is most certainly not unlimited, as they suggest.

I wasn't particularly please about having to cut my bandwidth usage down, to avoid being penalized again this month. 40GB... or even 60GB, is an absurd amount of bandwidth to associate with the word "unlimited", especially in this day and age of HD media and HQ images. You factor in a home network, and it stretches it even farther.

mk5652

It's more like 40GB.



They throttle heavy users and they have a maximum FUP allowance of 60GB

If you exceed 60GB they'll send you a warning, if you exceed 60GB again they'll send you notice that they are terminating the contract, you are not required to buy out of contract. Your line will be ceased in 31 days unless you request a MAC & migrate.

help.aol.co.uk/wha…tal

melted

They throttle heavy users and they have a maximum FUP allowance of 60GBIf … They throttle heavy users and they have a maximum FUP allowance of 60GBIf you exceed 60GB they'll send you a warning, if you exceed 60GB again they'll send you notice that they are terminating the contract, you are not required to buy out of contract. Your line will be ceased in 31 days unless you request a MAC & migrate.http://help.aol.co.uk/what-are-my-options-if-i/article/20070604070909990001?n=collection&p=What%20are%20my%20options%20if%20I%20am%20speed%20limited%20and%20I%20think%20my%20usage%20will%20continue%20at%20the%20same%20level?%20help_portal&c=help_portal



I received no warning the month I was throttled, and I'm fairly certain my bandwidth usage did no exceed 60GB the month before.

In any case; the definition of "unlimited" is getting very blurry with UK ISP's.

I'm on aol and get slow speeds during peak time...and when i say slow i mean approx 20 kB/s...which is a joke

Wow! I'm gobsmacked how anyone can get close to 60GB usage in a month as that's a heck of a lot of downloading/uploading. I'm with AOL and my family use the internet for up to 12 hours a day beween us all but not once since I started measuring it last September has it ever gone above 15GB even with a home network setup of 3 computers.

mk5652

I received no warning the month I was throttled, and I'm fairly certain … I received no warning the month I was throttled, and I'm fairly certain my bandwidth usage did no exceed 60GB the month before.In any case; the definition of "unlimited" is getting very blurry with UK ISP's.



They will throttle well before the 60GB, 60GB is the contract termination level.

The warning notice goes out if you exceed 60GB, although it is possible they may be more tolerant if your connection is unbundled due to the significantly lower costs of LLU bandwidth.

If you want to escape your contract for free, download well over 60GB (100 - 120GB should be enough) for two consecutive months, chances are you will be kicked off.

the only reason i joined aol last year was 'cos they had no fair usage policy...lo and behold, without any notification, they introduced said policy. Now, I'm getting slow speeds at peak times (approx 20 kB/s) and occasionally, during off peak hours too (again 20 kB/s)...seeing how aol is very expensive, i have to ask myself is it worth paying so much a month for their services?

I got the following for re-signing in last couple of days:

Platinum Broadband 18 months @ £9.99 (up to 8mb.....but line only supports 4mb and house will only receive about 3mb). 24/7 national landline calls @ £5.99 a month. £9.99 one off credit on account. New wireless router for £25.00.

Been with them for over 5 years and although speed is'nt best for the price, have found their customer services and tech support to be excellant. Makes a change for a company to actually offer EXISTING customers a better deal then new customers who have to pay £25.00 for platinum.

Shame companies dont explain the details about how the speed differs from perceived to the actual amount you can receive......but hey for the price and support its hot in my book.;-)

Try this to find out the actual speed your line supports....takes an age sometimes but will give you details of your speed.

speedtester.bt.com/

been on platinum for over 2 years and fair enough i pay full wack but have never been throttled apart from maybe twice on a weekend and have used at times 300gb p/m.personally i think it is the aol software causing lag move to firefox.

think I might phone and say I am going to cancel and change providers see what they offer me. Hav ebeen with aol about 8 years now and still paying top price something wrong there.

Any tips on what is the best thing to say to them.

depends if you are a heavy user say 10gb a day,if so you wont find anything better but you just have to pay a few quid more,if you only surf then why the hell are you with aol for 8 years?

virgin are now number one after bt for the average to light user perhaps you shold check virgin must be some reason they have a third of all subscribers.

started off as a work thing then when the company shut down due to retirement I wanted to keep my screename.

We are light users so will ring and say I am cancelling just used to aol and everyone has my email address just easier not to move I guess

Just wanting to move providers will be sufficient......especially if you tell them that vodafone will give you unlimited broadband + line rental + all national calls 24/7 for £25. Also good if you could tell them of any instabilities you get with AOL...disconnections/speed drops.
With 8 years service they will want to keep u:thumbsup:

you can get aol instant messanger for free (aim),not sure if you can keep screename,im sure someone could help you out better,if your in a free area go for deal definatly

I was going to change provider but had same worry about not having same screename. They explained that I could change and still keep AOL screename (obviously only for AOL login on Instant Messanger/Email).

PS I was paying £24.99 for AOL before I asked for the MAC code to change provider......then by magic was offered same package for £9.99...so I stayed.

Only problem was I had to sign for 18 months contract but hey if they dont do what they say on the tin then I can always change.....oh and as mentioned cant fault Tech Support!

What Is A Mac Code?

Its the code that you need from AOL to move providers (Lasts 30 days then expires if you dont move. otherwise known as migration code). Just ring up and say you need it.....then they will ask why you want to move....then watch offers flood your way:thumbsup:

PS: Im assuming your "Out of Contract" now which should be the case after 8years? Also do all this over the phone with them.

Remember: Shy bairns get no sweets!

We upgraded to broadband on a 12 month contract even if it was 18 it is still up as that was nov 2005.

Will be phoning them tonight will ring on the normal number I guess

And dont accept any offer to go on Silver if you normally get more than 2.5mb speed. You can get better deals.

Will watch to see how much you get it reduced. I use 0870 3202020 Option 3

Geordietrucker

Will watch to see how much you get it reduced. I use 0870 3202020 Option … Will watch to see how much you get it reduced. I use 0870 3202020 Option 3


Though you can probably find a cheaper geographical number via saynoto0870.com of course :thumbsup:

Just rang them to cancewl my £29.99 Platinum subscription after 7 years and they have knocked the price down to £9.99 / month including free evening and weekend calls. That's better!!



AOL Broadband Platinum
Up to 8 Mbps
Was £29.99 per month
Now £9.99 per month - a super-fast connection for a cutting-edge Internet experience


This is broadband with a difference. A truly advanced package, AOL Broadband Platinum is for Internet users who want the very best online performance at super-fast speeds of up to 40x faster than dial-up. Go to AOL Keyword: Platinum to order AOL Broadband Platinum.

Other AOL Broadband packages that include dial-up access within a single monthly orannual fee are available.

If you have any queries please contact our AOL Member Services team who will be delighted to help you on 0870 3 202020 or for more information about AOL Broadband, visit AOL Keyword: Broadband.

There has never been a better time to upgrade to broadband!


You can find answers to many questions at AOL Keyword: Help. There's lots of advice on how to use the Internet, send and receive e-mail, solve many technical queries and update billing information. It's available whenever you need it at no extra cost.



Remember
There's a dedicated team of Agents trained to answer your questions from 8am to midnight, seven days a week on 0870 320 2020. See AOL Keyword: SupportMe for details of call charges.

i've been with AOL for 1 year +...currently I'm on the AOL Gold package (2Mbps)...has anyone with a similar package threatened to cancel and been offered the AOL Platinum package for £9.99? Any replies welcome...thanks

No problem with AOL 0870 number for Customer Service or Tech Support if you use AOL TALK call plan. It's free!:thumbsup:

Dickslash if your out of contract just ring and ask what they can offer to keep your custom. Like I said they want to retain customers and you should be offered a better deal then a new customer at a cheaper price, unlike some companies that give better deals for new customers and forget about their old customers/

Thankyou - I have phoned AOL using an 0800 from saynoto0800 and got my "Gold "price reduced from £24.99 to £9.99.

JUST FOUND AN 0800 number on the aol website for existing broadband customers here it is

08002006244

hope that helps someone

i think i signed up to aol silver @ £17.99 a month will want upgrading and the price dropped to £9.99 sfter reading all ur replies

i wanna say a big thanks to those who have contributed to this thread...I'm gonna ring AOL first thing tomorrow and threaten to cancel unless they offer me a discounted monthly charge or better still AOL Platinum for £9.99 + a free router!

Good luck m8 but probably find you will have to pay £25 for the wireless router. I did. :giggle: Its only free if your new and pay the full Platinum of £25 a month. But even at £25 its a steal.......and can always come in handy or placed on fleabay!

I'm with AOL and have been for years. I was a bit peeved when they were dishing out free wireless modem/routers like candy floss to new customers last summer, so I phoned up and said I needed one as well and they said ok and sent me one. I never even got as far as threatening to cancel. I was also paying £24.99 for Gold broadband at the time and a week later decided I didn't really need the faster speed as I don't do that much downloading anyway so asked to change to Silver broadband. I thought it would cost £14.99 as that was the normal price but the nice Irish customer services lady I spoke to immediately said I could have it for £9.99 a month. I had to promise to stay with them for another 12 months but they are doubling my broadband speed anyway in September. I guess the moral of the story is that if you don't ask, you don't get, so try it and see what deal you can get for yourself.

I see AOL have announced price increases for customers in exchanges that are not LLU. Understand this will only affect new customers.

My exchange is not LLU so will I have any chance in getting any of these reductions?

I feel like AOL are taking advantage of me, I have been with AOL since about 1999 (when we first got the internet).
I am paying £17.99 a month for Silver broadband, we coverted from dial up to broadband about 1 and a half years ago, before then I was paying them £14.99 a month for dial up. But at the time, if we changed to broadband, as they were offering it for £17.99 (but 1 month free, so it worked out about the same price as dial up, but faster)

The £17.99 was a contract for 1 year, when it ended I rang them up to get it for cheaper, as I could see they were offering Silver for new customers for £14.99 (and I am sure they were also offering them a month free aswell.) Anyway new customers were offered it at £3 a month less than me

I said thats not fair, I am a loyal AOL customers, have been with you for years and you are offering new customers it for cheaper.

I said, I only surf the internet, I never download, so it would be much cheaper for me to change internet providers.

They said i could change to platinum with free evening weekend calls for the same price £17.99, but have to pay £7 or £8 a month on top of our normal BT for the talk programme, so I declined and keep paying £17.99 a month for silver.

Since then, that was about December, i have rang them about 4 times & that is all I am offered. They wouldn't even let me have silver broadband for £14.99 like new customers are being charged I have to pay £17.99 a month, which I think is disgusting & really feel they just want new customers, so offer them great deals, but they don't care about their existing customers. I have even asked to terminate my contract and then sign up as a new customer for £14.99 (but they said i couldn't do that!!!!!!!!!!!)

Everytime i threaten to terminate AOL, but they never burge, I will try again today, but I recken I will still be paying £17.99 for silver by the end of the telephone call.


I would change internet providers, but we aren't very good with internet technology & AOL was really easy to set up, and all my friends know our email address etc, so I guess I am being really lazy. But i have heard, it is really hard to set up broadband with other providers, unless you know what you are doing. Whereas you are spoon feed with AOL.

Hi Barbie, sounds like you been well unfortunate. Heres an extract from automatic email i received this week from AOL. Just get onto them. After 8 years you deserve better....just keep trying....suppose it depends on which advisor you speak to so keep trying them! I explained that Vodafone would charge me £25.00 for same package that I was previously on with AOL (Thats line rental/broadband and calls). So in the end AOL reduced me to £9.99 for Platinum/£5.99 for all calls and £11 to BT for line rental (approx £27 in total).

AOL Broadband Platinum from £9.99 per month upto 8mb 18 months & Free Evening and weekend calls for 12 months

AOL Talk: Evenings & Weekends

At AOL, we're committed to offering you the right choice of packages at the right price. So we've increased the speed of Broadband Platinum from 2Mb to up to 8Mb,
AOL Broadband - no hidden costs and no download limits


Good luck
Post a comment
Avatar
@
    Text