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APB Players! Free EA game or voucher as compensation.
APB Players! Free EA game or voucher as compensation.

APB Players! Free EA game or voucher as compensation.

Bit of an odd one (quite specific but thought I'd share).

I purchased APB (All Points Bulletin) for the PC a few months ago. The company behind it went bust and the game shut down.

I purchased it from Steam but they were unable to offer a refund, so spotted a forum thread saying people had contacted EA directly and were being offered a current game to download for free! All they needed was the key and a screen grab of the game in my Steam loader.

Pushed my luck as didn't really see anything I liked, and they game me a 25% off voucher to use in the future - but could of had any of the current games for free (Battlefield Bad Company 2, Mass Effect 2 etc).

Good luck!

43 Comments

Epic games are supposidly buying it and realunching it in the future, as its run of the unreal 3 engine. So watch this space, it may go global again.

APB = most expensive coaster I ever bought.

Butterbean

APB = most expensive coaster I ever bought.



Tabula Risa for me.

Thanks for the heads up

Heat added so this gets more attention - there will be plenty of people affected by this, and they might as well get something out of it.

Free current game? How about pre-orders? Would they give you the Medal of Honor pre-order for free?

Also isn't 25% off a future game worth much less than a free current game let alone a proper cash refund?

Anyway, this is a lesson about why it's important for a game to have third-party servers.

Are they offering everyone a free game, or is it on an individual basis? Seems to me there is no set 'compensation', they are just seeing who complains and giving away as little as they can get away with.

Did it work properly for anyone who tried it in the nanosecond it was live? We had epic problems with it stuttering, despite exceeding all minimum requirements.

I bought mine straight from EA. Might have to see if they can give me anything.

Original Poster

Butterbean

Are they offering everyone a free game, or is it on an individual basis? … Are they offering everyone a free game, or is it on an individual basis? Seems to me there is no set 'compensation', they are just seeing who complains and giving away as little as they can get away with.



alasrati

Free current game? How about pre-orders? Would they give you the Medal of … Free current game? How about pre-orders? Would they give you the Medal of Honor pre-order for free?Also isn't 25% off a future game worth much less than a free current game let alone a proper cash refund?Anyway, this is a lesson about why it's important for a game to have third-party servers.



Impressed they gave me anything really (considering I purchased it from Steam). Contacted them via the support system to complain (wasn't public knowledge about this "offer") but got a nice mail back saying I could have a free digital game - but only choose one that was currently available, not a pre-release title (such as MoH). The Steam forums are telling a similar story (free game or coupon code).

Sure if you haven't got Battlefield Bad Company 2 or Mass Effect 2, this is a great deal! As I've already got both I was a bit gutted ...but still £10-12 off a future release is better than a kick in the joystick!

I can use the voucher towards the new Need for Speed game, Battlefield Bad Company 2 Vietnam or Crysis 2 when they come out. Maybe try and use some Cokezone vouchers and the HotUKDeals 20% code for an uber discount.

You could wait a couple of weeks and try and contact them when MoH is out, maybe they'll give you a free copy ...just maybe.
Edited by: "KinanswerMe" 26th Sep 2010

Banned

wow APB I used to love this when I was a kid- running over traffic cones etc. Good times

Do you have to provide any sort of receipt of purchase or disk key? Or could you just contact them saying i bought it and i want compensation?

EA should just release an exe file that alters the game to point to a list of third party servers instead. Unless that's not possible?

my other half (saxo_appeal) worked on the game as QA tester but he was saying the developers never listened to them

shame really could have a been better game

thanks for this, i've given it a go!

could you buy this off ebay for like £.50 then get a free game worth £40 out of it?

dicksteel18

could you buy this off ebay for like £.50 then get a free game worth £40 o … could you buy this off ebay for like £.50 then get a free game worth £40 out of it?

Yes

The heads never listened to QA or Beta testers, it was like a fast train with no driver

Shame though, 200 people got laid off and some have to return to their home countries as far like China for example.

One thing that I hated about the game was the fact there was no story, nothing to draw you in
Edited by: "saxo_appeal" 26th Sep 2010

Little help here. I go to the support page at EA and the game isn't on the list so I can't send them an email. Anyone have a direct email address without having to go through the support pages?

And FWIW I loved APB. Was fun with a capital F. No messing about levelling your character by killing bunny rabbits for three weeks. It was straight in, and straight to the action.

Infinite Element

EA should just release an exe file that alters the game to point to a … EA should just release an exe file that alters the game to point to a list of third party servers instead. Unless that's not possible?

It is possible, as long as they also release at least the executables for the servers. But then there is the issue of maintenance e.g. bug fixing. Ideally they would open source the whole lot. However, in reality, nobody cares enough to do this: they have no motivation, i.e. there is no money in it and it costs a bit of money to do.

alasrati

Free current game? How about pre-orders? Would they give you the Medal of … Free current game? How about pre-orders? Would they give you the Medal of Honor pre-order for free?Also isn't 25% off a future game worth much less than a free current game let alone a proper cash refund?Anyway, this is a lesson about why it's important for a game to have third-party servers.



Not at all relevent here. You do know this game is an MMO right.

Original Poster

Retro89

Do you have to provide any sort of receipt of purchase or disk key? Or … Do you have to provide any sort of receipt of purchase or disk key? Or could you just contact them saying i bought it and i want compensation?



Just e-mailed via the support side and said to them "The game has shut down and Steam can't give me a refund. Are you able to help?" I gave the key and a screen grab of my Steam window (showing APB). Guess if bought retail, a scan of the receipt and the CD key would be enough as proof of purchase.

Jamaxx

Little help here. I go to the support page at EA and the game isn't on … Little help here. I go to the support page at EA and the game isn't on the list so I can't send them an email. Anyone have a direct email address without having to go through the support pages?



I just selected a random game (think it was Bundled Software > EA Classics). It all goes to the same customer services team. I think you have to raise a ticket/incident through this system. It's a bit of a farce but they were quick to respond.
Edited by: "KinanswerMe" 26th Sep 2010

just went to ebay to see if i could pick one up cheap and noticed some retailers are still selling it for £25 plus

you would be a little miffed off if you bought it to find out there is no servers

robo989

Not at all relevent here. You do know this game is an MMO right.

Ok, fair enough, if it's subscription-based then third-party servers aren't feasible. So what we have here is a lesson about the dangers of subscription models.

alasrati

Ok, fair enough, if it's subscription-based then third-party servers … Ok, fair enough, if it's subscription-based then third-party servers aren't feasible. So what we have here is a lesson about the dangers of subscription models.


what we have here is what happens when someone wastes their time making a crap game.

fps_d0minat0r

what we have here is what happens when someone wastes their time making a … what we have here is what happens when someone wastes their time making a crap game.



Five years of wasted time i believe!

They should have released it on XBOX 360.

a great shame really considering this game was supposed to be released on 360 yrs ago just shows how anyone can go bust

This game was never to be released on the 360 so those facts are wrong, it was only rumours

5 years ago payment models like the subscription based games were working, people were paying money to play games on the servers....these days it's a different story,
Apart from all the bugs and the crappy matchmaking mechanism, this game was on a slippery slope when paying models were going out

That's why this game never succeeded and why we all lost our jobs

I can confirm this works! Here's an extract from the reply i got:

Unfortunately, we will not be able to provide you the refund for the … Unfortunately, we will not be able to provide you the refund for the game, since it has not been purchased through EA Store. However to make you happy, we can provide you the digital version for any one of the EA Games available in the EA Store for free.So, I would suggest that you please let us know about the name of the game you wish to have on your EA Download Manager.

Also, testing the waters for preordered games, I pointed out that I seem to own most of the games they have on their store, and as Fifa Manager 11 is out soon if that would be acceptable.

Will let you know if that works.

okay, it's a no go on preorders.

Heat added, my little brother just got BF:BC2 for free

I was totally interested in this Game when it was in Beta. Devastating news to hear it has been shut down.

Can also confirm its a no go on pre-orders. I have asked for DAO. Heat added.

Perhaps they didn't listen to QA testers because they knew the company was going under and they wanted to make a quick buck from a game they'd obviously spent money and time developing, before going under.

Also, for those saying it's not possible to get a pre-order, why not just wait until an upcoming game is released and then bug EA saying the game no longer works?

Good find, thanks!

Worth a go,

Thanks

saxo_appeal

This game was never to be released on the 360 so those facts are wrong, … This game was never to be released on the 360 so those facts are wrong, it was only rumours5 years ago payment models like the subscription based games were working, people were paying money to play games on the servers....these days it's a different story,Apart from all the bugs and the crappy matchmaking mechanism, this game was on a slippery slope when paying models were going outThat's why this game never succeeded and why we all lost our jobs



I'm really sorry you lost your job over this. I hope you find/found something else soon.
My son is studying games development and the tutors were pushing them all towards Dundee when they finished, because of places like Realtime Worlds. After this fiasco I don't know if it is such a good idea.

saxo_appeal

This game was never to be released on the 360 so those facts are wrong, … This game was never to be released on the 360 so those facts are wrong, it was only rumours5 years ago payment models like the subscription based games were working, people were paying money to play games on the servers....these days it's a different story,Apart from all the bugs and the crappy matchmaking mechanism, this game was on a slippery slope when paying models were going outThat's why this game never succeeded and why we all lost our jobs




saxo appeal I think you'll find your wrong when I got my first 360 on launch day apb was one of the original videos I downloaded off xbox live have a nice read

n4g.com/new…now

eurogamer.net/gam…360

games.teamxbox.com/xbo…in/

http://en.wikipedia.org/wiki/APB:_All_Points_Bulletin

I knew it was too good to be true.

I managed to blag a DAO Deluxe Edition out of EA.

Spent a whole day downloading 8.9 gig of data.

Its in French.

Brilliant.

I bought this from game.co.uk - I contacted thier customer support and got told to take it into the store with a proof of purchase. I have just been and done it and got a full refund.
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