AppleCare for iPad - including new Air 2 - only £24.99 sold by Argos on eBay
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AppleCare for iPad - including new Air 2 - only £24.99 sold by Argos on eBay

£24.99eBay Deals
61
Found 1st Nov 2014
If you have bought a new iPad Air 2 (or any other iPad) and want to get extended coverage under AppleCare then this is for you.

I telephoned Apple to ask them to price match the UNIDAYS 5% off with Currys/PC World after John Lewis declined to do so. I was quite shocked when they agreed - we'll sort of. They offered the normal educational discount which took the price of the £479 64gb Air 2 to £459.60!

I now have the Air 2 - ordered Monday afternoon, delivered Tuesday at 6pm.

When I was on the phone to them, I asked why there was such a variation in AppleCare prices between this listing on eBay from Argos and their price (£79) - they couldn't explain it. I then went on to ask if the product from Argos was genuine and could be purchased with confidence. They confirmed it was because Argos are an authorised retailer of Apple products and I would be safe to buy it. They also confirmed that there was only one AppleCare for all iPads and so this product would register without a problem.

AppleCare ordered Monday - delivered in a shrink wrapped, unopened box on Wednesday and was registered online without any problems. Certificate emailed from Apple and all is 100% fine & genuine.

So, I now have an Air 2 direct from Apple, with 2 years AppleCare effectively for the same as the normal retail price.

A great result I feel...

Product Description
Every iPad comes with one year of hardware repair coverage and 90 days of telephone technical support. The AppleCare Protection Plan for iPad extends your coverage to two years from the original purchase date of your iPad.

2 years technical and phone support.
Call Apple's award-winning technical support experts as often as you like.

Hardware repair coverage - both parts and labor - on your iPad, its battery, and included accessories.

Note: AppleCare Protection Plan can be purchased only while your iPad is still covered under the standard one-year limited warranty.


[Apple Products and Consumer Law in the United Kindgom:
apple.com/uk/…ty/
See post #60 below for explanation.]
- badzed

61 Comments

Original Poster

Oh - and yes I have and still use Android products & am not in any way interested in fanboy comments from either side of the fence!

This is a deal, pure & simple & if it gets hot or cold then it is what it is, but it might help someone else, which is why I have posted it. I have also posted deals on Android tablets.

Hope someone else benefits from any of the information above...

But the Air 2 64gb is £479 with 3 years warranty at JL. Why bother?

roadrunner1

But the Air 2 64gb is £479 with 3 years warranty at JL. Why bother?



Maybe handy for those that have already bought the device from elsewhere without knowing about JL.

simplyjimbo

Maybe handy for those that have already bought the device from elsewhere … Maybe handy for those that have already bought the device from elsewhere without knowing about JL.



True, but even Apple admit that you have 2 years warranty by consumer law anyway.
Edited by: "roadrunner1" 1st Nov 2014

Original Poster

Well it didn't have 3 years warranty on Monday...:)

But I can see it does now and my iPad3 was purchased from John Lewis because of their 2 year warranty.

The differences are (as I understand it), with John Lewis you get a 3 year retailer warranty which means they will want to collect, inspect and possibly attempt to repair the iPad. The warranty may or may not be as reliable with - let's say battery deterioration. With Apple, I can just walk into any Apple Store and walk out with a brand new device there and then for the next 2 years.

Additionally, I tend to replace my hardware every 2 years...

But no doubt about it, the three year warranty option is a great one.

Yeah apple are quite good instore like you say. I haven't voted as it's an ok deal for those wanting it below RRP and extra peace of mind.
Edited by: "roadrunner1" 1st Nov 2014

Original Poster

roadrunner1

True but even then even Apple admit that you have 2 years warranty by … True but even then even Apple admit that you have 2 years warranty by consumer law anyway.



Actually, Apple state that they will honour the UK 6 years claim period - BUT - after the first 12 months the onus is on the owner of the product to PROVE / DEMONSTRATE that the problem was there from manufacture. In other words you do have to hope that they will be reasonable. With AppleCare you have official, no quibble coverage without any issues - even with battery life within the Apple parameters.

I buy Apple products for their quality and the after sales care and ongoing product support is part of that overall buying experience. To me, AppleCare fits right in there - but I wouldn't pay full price for it.

Who even needs 3 year warranty?
New iPad out every year, cmon people keep up!

I understood that AppleCare ran from the date of Purchase. In the case of iPad that would be an additional 1 years cover and not 2 years.

Original Poster

That is partly correct - but what it does is add telephone support from day 91 in the first year & also warranty coverage for the second year.

So you get the same coverage for 2 years that you normally get in the first 90 days.

Normal Apple cover is...
Warranty coverage - 12 months
Telephone support - 90 days.

With AppleCare...
Warranty coverage - 24 months
Telephone support - 24months

So it does "enhance" the first 12 month period as well.

bought from this seller a few weeks back for £15. keep an eye out he seems to be the cheapest around.
ebay.co.uk/itm…AIT

im cautious i buy cover to include accidental damage, does this include it? and anyone that has the nationwide flexplus account gets 1 extra year of cover part of the £10 account charge per month with other benefits aswell

mizzy1985

im cautious i buy cover to include accidental damage, does this include … im cautious i buy cover to include accidental damage, does this include it? and anyone that has the nationwide flexplus account gets 1 extra year of cover part of the £10 account charge per month with other benefits aswell



Accidental damage is included but upto 2 times. After that you have the pay for repair if it happens again.

AppleCare doesn't cover for Accidental Damage you will need to buy AppleCare Plus for that.

Banned

Comment

memm

AppleCare doesn't cover for Accidental Damage you will need to buy … AppleCare doesn't cover for Accidental Damage you will need to buy AppleCare Plus for that.







Correct

I wanted this one. Thanks will use it for my iPad Air.

I've exchanged my iPads and iPhones in store but always under the 12 month period. Does this AppleCare extend this privilege? And what's this about consumer law meaning you have 2 years?

malachi

Accidental damage is included but upto 2 times. After that you have the … Accidental damage is included but upto 2 times. After that you have the pay for repair if it happens again.



Accidental damage carries a £55 excess per claim (max 2 claims)

I buy everything on my nationwide flexi plus account which gives an extra 1 year warranty on electrical goods. Obviously wouldn't be as easy to claim from as Apple care would but it's free?

Original Poster

@icecream - if you read the product description you'll find the answer to your question, As far as the 2 year rule goes, read my earlier comment & check the warranty section on Apples site.

@almo AFAIK the Nationwide extended warranty doesn't include computer type devices (which includes iPads etc). At least it doesn't on their credit card extended warranty scheme which we use.

This only works if the fault occurs within two years, just updated my iPad three to iOS 8, it crashed the ipad, took it to Apple in bristol and was told hard luck, repair would be £259, as it is two years and one month old.

Just to clarify
I drop my new air 2, the screen cracks. Would this cover me to have to replaced at Apple or would I need care + for that?

n1ck

This only works if the fault occurs within two years, just updated my … This only works if the fault occurs within two years, just updated my iPad three to iOS 8, it crashed the ipad, took it to Apple in bristol and was told hard luck, repair would be £259, as it is two years and one month old.



That's terrible! I would appeal in the strongest possible terms. If the update broke the iPad I would have thought they have an obligation to help you out. Perhaps you got a dodgy store manager. Appeal!

shanewba90

Just to clarifyI drop my new air 2, the screen cracks. Would this cover … Just to clarifyI drop my new air 2, the screen cracks. Would this cover me to have to replaced at Apple or would I need care + for that?



Need Plus.

GrouchoM

That's terrible! I would appeal in the strongest possible terms. If the … That's terrible! I would appeal in the strongest possible terms. If the update broke the iPad I would have thought they have an obligation to help you out. Perhaps you got a dodgy store manager. Appeal!



That usually means its a hardware fault not a software. iOS updates cant brake any apple device but it will highlight problems if there is an physical fault with the hardware. Same happened to me and mu iPad Air a few months back.

My iPad crashed too after downloading the iOS 8 it is basically useless to me now,and it's only 18 months old.

Where do we send claims under the 6 year rules? I sent apple a letter to an address i found online but heard absolutely nothing back.. I have a 2010 macbook pro that is falling apart and I only use it lightly..


janner43

Actually, Apple state that they will honour the UK 6 years claim period - … Actually, Apple state that they will honour the UK 6 years claim period - BUT - after the first 12 months the onus is on the owner of the product to PROVE / DEMONSTRATE that the problem was there from manufacture. In other words you do have to hope that they will be reasonable. With AppleCare you have official, no quibble coverage without any issues - even with battery life within the Apple parameters.I buy Apple products for their quality and the after sales care and ongoing product support is part of that overall buying experience. To me, AppleCare fits right in there - but I wouldn't pay full price for it.

Blimey. I just bought an iPad which I think said that iOS is already installed. I'd heard it was dodgy. It still seems totally outrageous that one of their own updates can damage the product so badly, and they have no responsibility for it. Apple are getting sooooo greedy I am almost going off them.

janner43

When I was on the phone to them, I asked why there was such a variation … When I was on the phone to them, I asked why there was such a variation in AppleCare prices between this listing on eBay from Argos and their price (£79)



Their £79 cover is for Applecare+ which includes accidental damage.
from apple.com:
"AppleCare+ for iPad is an insurance product that provides expert telephone technical support (1) and up to two years (2) of additional hardware coverage, including up to two incidents of accidental damage, each subject to a £39 excess fee (3).
AppleCare+ benefits are separate from a consumer’s right to a free-of-charge repair or replacement, by the seller, of goods that do not conform with the contract of sale. Under English law, consumers have up to six years from the date of delivery to exercise their rights; however, various factors may impact your eligibility to receive these remedies."


This deal is just for Applecare which doesn't include accidental damage cover.

my iPad was bricked during an iOS 8 update. found a solution on the net. includes a hard reset and restore via iTunes
i expected the genii to take care of it if i hadn't solved it

in my experience, it depends on the individual as to how flexible they are with the rules

Why buy an iCon care plan, when under EU law you get 6 years cover for faults.

If you want theft, loss or accidental damage cover then include it as a named item in your building contents insurance along with all your other valuables.

Couple of misconceptions in this thread. John Lewis do not give "2 years warranty" opposed to 1 year from Apple. John Lewis give an extra year's of "guarantee". The difference between warranty and guarantee is that a warranty is binding by law while a guarantee is not.

Also, UK law gives 2 years of guarantee anyway with everything. So what John Lewis give isn't really anything extra. It's just marketing.

And finally, EU Directive states that a buyer has up to 6 years (which isn't even a rule so can go beyond this limit) to file a complaint for receiving damaged goods. However, after the first 6 months, the onus goes to the buyer to prove that the fault existed in the product upon arrival, otherwise the seller is not bound by law to replace or refund it.

Even on the UK Apple store, it clearly states on the home page for iPads in big writing:

In the United Kingdom, consumers are entitled to a free-of-charge repair … In the United Kingdom, consumers are entitled to a free-of-charge repair or replacement, by the seller, of goods which do not conform with the contract of sale. Under English law, consumers have up to six years from the date of delivery to exercise their rights. However, various factors may impact your eligibility to receive these remedies. For details, please read the Apple Products and EU-wide Consumer Laws page.

The Sales of Goods Act states all goods sold must be of satisfactory quality and must be fit for purpose. The Sales of Goods Act allows you to make such a claim within 6 years of purchase. The EU directive that is often mistakenly taken as a 2 year guarantee is nothing of the sort, it is a minimum that you can make a claim within 2 years and as such UK law already provides you with a 6 year window.

However neither is a 6 year (or 2 year) guarantee but a statement that you can claim within that period. The cruical part of the law is of "satisfactory quality". After the first 6 months of ownership, you the consumer, must prove that the good are not of satisfactory quality (within the first 6 months the retailer must prove that the goods were in fact of satisfactory) Therefore an item of "satisfactory quality" may fail within 6 years of purchase. The ultimate test would be a judge looking at things like average life of the item, price paid etc to see if your claim is successful. An example may be that an expensive Ipad is likely to last longer than a cheap imported tablet or a cheapo toaster for a fiver may not last 6 years.

So if you wish to make a claim under consumer law, you must make the claim against the company you purchased it from. Unless you bought the item directly from Apple your claim is with the retailer you paid. The retailer may accept liability and repair the item for you, or may decline liability and you must gain an expert report to ascertain if the item is of "satisfactory quality". This may prove enough for the retailer to accept liability or if they continue not to accept liability you will need to go through the courts.

A guarantee or warranty is basically an easier way to have your consumer rights exercised. Normally unless an item is damaged a retailer will accept liability within the guarantee or warranty period (or with some warranties you claim back costs) without you having to prove a defect or having to produce a report. Additionally some guarantees can offer a replacement rather than a repair which saves downtime without your item.

Going back to this deal, the additional year of Apples superb customer support is well worth the £24.99 - although quite rightly when you are paying premium for a product Apple should be confident enough of their quality and guarantee the item for 2 years anyway to save you the hassle of dealing with the retailer through consumer law. I can't imagine you would ever have your legitimate claim of a faulty Apple product refused within a reasonable number of years of ownership -not sure if you would succeed with say a faulty battery within 5 years of ownership, but again I suspect most retailers would also consider negative P.R. / cost against fighting a consumer law claim.

Thanks for posting.

I've got a 128Gb wifi/4G iPad Air 2 on order from Carphone Warehouse.... on a 2-year contract with EE. £479 upfront plus 10Gb data a month for £15. (I'm currently paying £10 a month for 5Gb data.... which is never enough.... so this means a real saving on the upgrade from my current iPad Air.... which I will sell on gumtree, etc)

I would post the offer on HotUKdeals.... but, honestly, the hostile and negative comments from some people have put me off from ever posting an offer. Frankly, it's like swimming naked in a pool full of sharks!

Edited by: "misterjohn" 3rd Nov 2014

Does anyone know if the AppleCare plus ever comes on offer through eBay Argos and secondly is this a product you can buy and it's not valid until you activate it. I'm thinking of getting a new iPad for Christmas and wondered if it's worth picking this up now as there might not be any at Christmas time.

Thank you.

roadrunner1

True, but even Apple admit that you have 2 years warranty by consumer law … True, but even Apple admit that you have 2 years warranty by consumer law anyway.


Only if you buy direct from Apple, is my understanding. iPad is the one product you probably don't need Applecare for, pretty solid bits of kit (going by past models).


Edited by: "tightar5e" 3rd Nov 2014

Hello - id like to clarify: this product appears to be the old AppleCare (that's fine especially given the price). I don't believe accidental damage is included with this - but if one were to buy, it would work on the new iPad Air 2 by increasing the warranty by a year - am I correct? I would like to buy it as I purchased an iPad last week at Currys and its an iPad Air 2.

DennisG

my iPad was bricked during an iOS 8 update. found a solution on the net. … my iPad was bricked during an iOS 8 update. found a solution on the net. includes a hard reset and restore via iTunesi expected the genii to take care of it if i hadn't solved itin my experience, it depends on the individual as to how flexible they are with the rules

I reset it to factory settings as told by Apple But it did nothing at all.

I have an iPhone 5 with a screen with a pink hue in the middle and white around the edges. The defect became blindingly obvious since ios7 when a lot more white was being used. I took this to apple and the genius immediately spotted the problem but tried to charge me £129 for a screen replacement. Another genius came along and said nothing. The genius said it was where the Lcd was pushing on the lcd and ' it's just one of those things' upon looking online I found it was in fact a manufacturing defect where the adhesive between the glass and the lcd didn't dry properly. Should I try another genius and mention the sales of goods act?

aron311

Where do we send claims under the 6 year rules?



You go to the retailer you bought the item from, if it's after 6 months from purchase date prepare to pay an independent engineer for a report to say the fault was 'inherent' and not due to fair wear and tear.
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