Asda Anytime Delivery Pass only £2.50 per month!!
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Asda Anytime Delivery Pass only £2.50 per month!!

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Found 2nd Sep 2015
Asda are currently doing the anytime delivery pass for only £2.50 per month. The minimum spend is £40.
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'Anytime' being the key word here. Had no choice but to shop elsewhere following a 4hr wait for our delivery. Indian call centre did nothing to help resolve the issue.

Cheap, but so is the customer service.
Great, just cancelled my auto-renew so I can get it at the cheaper price.
I use Asda home delivery a lot. I usually go for the £1 midweek slots if available ( so that would be £4 a month). Just to confirm the deal, is the difference between the £2.50 Anytime and the £30 Anytime purchase as follows, if you select the £2.50 option that comes out of your card payment monthly, and if you select the one off payment of £30 this covers you for anytime delivery for a year (based on a £40 shopping spend each time). Is this correct?
Morrison's doing the same
Wowhats

I use Asda home delivery a lot. I usually go for the £1 midweek slots if … I use Asda home delivery a lot. I usually go for the £1 midweek slots if available ( so that would be £4 a month). Just to confirm the deal, is the difference between the £2.50 Anytime and the £30 Anytime purchase as follows, if you select the £2.50 option that comes out of your card payment monthly, and if you select the one off payment of £30 this covers you for anytime delivery for a year (based on a £40 shopping spend each time). Is this correct?



Just checked the Asda T & C's and found the answer; "We will take payment from your card as soon as your purchase your Asda Groceries Delivery Pass. If you are on the pay monthly plan we will take payment from your card once a month."
pipsqueak

Morrison's doing the same



​isn't Morrison's restricted to certain 'off peak' times?
I gave up on ASDA after a string of random substitutions.

You ordered size 5 nappies, we've substituted size 3 nappies,

We ordered chicken kievs, they brought a raw chicken in white wine sauce.

Next week, we ordered chicken kievs again, and got the same chicken in white sauce.

Following week, we ordered chicken kievs and got the same chicken in white sauce!

masekwm

I gave up on ASDA after a string of random substitutions. You ordered … I gave up on ASDA after a string of random substitutions. You ordered size 5 nappies, we've substituted size 3 nappies, We ordered chicken kievs, they brought a raw chicken in white wine sauce.Next week, we ordered chicken kievs again, and got the same chicken in white sauce. Following week, we ordered chicken kievs and got the same chicken in white sauce!



I have just the opposite with my Asda substitutions, they are always a better product at a higher price but always price matched with my original order which is fine by me. I got a nice surprise a few weeks ago with a 4 x cans of lager which I didn't even order (must have been my lucky day!). Check out this Asda prank phone call
Edited by: "Wowhats" 2nd Sep 2015
Crap customer service especially when you need special dietry products for your children and there never come or the delivery doesnt even come at all . Ocado sainsbury tesco and morrison much better service . Evrything is on time and in stock i stoped asda for over 8 montha or more and stuck with tesco would never go back to asda
coxy82

'Anytime' being the key word here. Had no choice but to shop elsewhere … 'Anytime' being the key word here. Had no choice but to shop elsewhere following a 4hr wait for our delivery. Indian call centre did nothing to help resolve the issue. Cheap, but so is the customer service.



Totally agree
That picture looks like the Asda van is going round the Top gear test track X)
Offered a good service until they started doing the monthly pass. After then where late and the order totally messed up trying to pass alternatives off as part of the order. Customer services where a joke with the usual speil about the delivery on the way etc. Feedback was never replied to. They probably give priority to the people paying the full rate with the monthly pass people down the food chain.
I gave up on asda online groceries. Awful customer service, deliveries either hours late or don't show up at all. Even for 2.50 I wouldn't put yourself through it.
my last click and collect order they substituted the item with lower quality saying the item I ordered is not in stock. I canceled the order. while browsing in store I saw the item I ordered in stock on shelves.
I used click and collect due to topcashback offer for new customers first purchase.
sent their customer service email, never received a reply.
Will they deliver my Aldi shop?
Asda used to have a wonderful call centre in South Africa with helpful staff, looks as though that has all changed now. Shame, won't bother using them myself again.
Remember the 20p toilet roll deal? My 1st order with Asda Groceries experience for Click & Collect, ordered 24x packs of 4 but was substituted with a rack of ribs oO when I got there to pick up.

Go figure, pay peanuts for delivery, expect monkey service.
I must already have one of these considering I booked a slot the other day for before 6-8pm and nobody came, yet they turn up randomly the next at 1:30pm while I'm at work, good job Asda!
Boycoted Asda after they substituted cutlery for some Tupperware boxes. Idiots. Moved over to Acado and not bad one substitution in 4 months. And they turn up on time too
I have had loads of problems with dodgy subs from asda. However, you can now ask for a refund online for a bad sub/ missing item which means that you don't ever have to phone that useless call centre again. I've asked for a refund several times and have always received it with no problems. You only have a few days from the date of your order when you can request it. I think (can't check the procedure on my account because my last order was Sat) that you go into your orders, pick the relevant order and there is a "refund" button there that you click on and then choose which item(s) you want a refund for and why.
When given your invoice and made aware of substitutes people should actually read them and ask the driver to remove them if unhappy. Not moan later! All delivery companies will hand the invoice and tell you whether or not items are substituted and give you opportunity to say you're not happy. Accepting it, eating/using it, then complaining for a refund is just utterly shameful! - unless of course you took it back to the store but then they would have to bin it anyway for health and safety reasons lol

I'm usually fine with substitutes but some supermarkets charge the original price or less and some charge the actual price. Think Sainsburys switched a loose 60p red cabbage for grated caramelized red cabbage salad in vinegar that was £3.50 or so. Wouldn't have moaned if had got it for 60p though but not £3ish more on my bill! Do Asda still not charge the difference? I'm sure Tesco and Sainsburys do now and Bill your card at the till rather than at midnight like they all used to do so they get the exact amount owed rather than prediction.

Means that if you are using a promo code and have spent exactly the limit ie £60.01! And something ends up cheaper or you've simply turned substitutes off they don't need to add the £15 voucher! That happened once too! So always go over a good bit now if have voucher! Lol
should be free like iceland
stopped using the service! wrong items,wrongly charged and wrong replacements.Call centre in Cape Town was useless.
I haven't had the best service with Asda but, my deliveries sound like heaven compared to everyone elses o.O
I think the worst sub I've received, is garlic pitta breads instead of garlic naan breads - even though they do naan breads in several sections, I ordered the ones from bakery so got bakery pitta breads, fresh would have been better!
Apart from that, ours is pretty spot on. Only time I can recall them being late, was when I had the last slot available December 23rd and driver turned up at 10:30 when slot was 8-10. Most of the time though, they're 5-10 mins early.
A couple of weeks ago one of the home shopper people put the wrong label on the box, so the next delivery almost got one of our boxes of food and only reason I realised is because something was substituted and I hadn't seen it and the driver asked if the subs were ok - which they always do (and will take anything back that isn't ok, even refund a full pack of eggs and lets us keep them if ones broken).

Actually, the only issue I constantly have is: say my order was for £45.45 - they'd put a hold on 1p when I ordered. And if my actual order was say £43.50 because of subs/unavailable items, a couple days later the £43.50 would come out but, the next day there would then be a hold on my bank account for the £45.45 - fortunately my bank are well aware of it and will cancel it off when I ring them. Using a credit card (even a Paypal access Mastercard) is much better as they just take the ordered amount and take the extra or refund the difference a few days later (could be extra because loose veg weighs more than anticipated etc).
masekwm

I gave up on ASDA after a string of random substitutions. You ordered … I gave up on ASDA after a string of random substitutions. You ordered size 5 nappies, we've substituted size 3 nappies, We ordered chicken kievs, they brought a raw chicken in white wine sauce.Next week, we ordered chicken kievs again, and got the same chicken in white sauce. Following week, we ordered chicken kievs and got the same chicken in white sauce!



We ordered oranges they sent onions, I guess they are a similar shape and in the same sort of section, other than that I have no idea what they were thinking!
masekwm

I gave up on ASDA after a string of random substitutions. You ordered … I gave up on ASDA after a string of random substitutions. You ordered size 5 nappies, we've substituted size 3 nappies, We ordered chicken kievs, they brought a raw chicken in white wine sauce.Next week, we ordered chicken kievs again, and got the same chicken in white sauce. Following week, we ordered chicken kievs and got the same chicken in white sauce!


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melissa75

I have had loads of problems with dodgy subs from asda. However, you can … I have had loads of problems with dodgy subs from asda. However, you can now ask for a refund online for a bad sub/ missing item which means that you don't ever have to phone that useless call centre again. I've asked for a refund several times and have always received it with no problems. You only have a few days from the date of your order when you can request it. I think (can't check the procedure on my account because my last order was Sat) that you go into your orders, pick the relevant order and there is a "refund" button there that you click on and then choose which item(s) you want a refund for and why.


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You can turn this option OFF, Do not deliver subs... I always go to price guarantee website and often get a refund if ASDA is not 10% cheaper. .
Edited by: "shahidemran" 3rd Sep 2015
We have always had good subs. I order their cheap bread and usually end up with a dearer one. Having a delivery later this afternoon, switched from Tesco after using them for years and am happy with Asda. I have saved quite a bit on my shopping buying their own brand on some items which in some cases is far better than an expensive brand. Read the reviews before buying as not all are good.
We found Asda home delivery no better or worse than Sainsburys, but liked the fact that substitutes are often higher valued items but charged at the price of the originally-ordered item. The problem is that they've hiked the minimum order value from £25 to £40, which we don't usually spend on a weekly shop, so now we've gone back to shopping at the local Tesco.
masekwm

I gave up on ASDA after a string of random substitutions. You ordered … I gave up on ASDA after a string of random substitutions. You ordered size 5 nappies, we've substituted size 3 nappies, We ordered chicken kievs, they brought a raw chicken in white wine sauce.Next week, we ordered chicken kievs again, and got the same chicken in white sauce. Following week, we ordered chicken kievs and got the same chicken in white sauce!

agreed, asda have a terrible service. they apparently didnt even have butter at one point. i had half my groceries as replacements once so i left them. theyre terrible.

went to morrisons and havent been happier.
masekwm

I gave up on ASDA after a string of random substitutions. You ordered … I gave up on ASDA after a string of random substitutions. You ordered size 5 nappies, we've substituted size 3 nappies, We ordered chicken kievs, they brought a raw chicken in white wine sauce.Next week, we ordered chicken kievs again, and got the same chicken in white sauce. Following week, we ordered chicken kievs and got the same chicken in white sauce!



you must have a rubbish local asda mate. I've generally had a very good experience with them but then again I ive fairly close to a big asda. I think the worst substitute I've ever had is swapping normal Kleenex for the menthol ones! yuk!
Dodgy substitutions....no idea how they manage it almost every week. No thanks
Great for some items when they get them correct (and arrive on time), but for bread, milk and veg they always send items with the shortest best before date. I usually order online for the 'click & collect' (free) for most items then pop in for fresh stuff and collect the missing items!


Edited by: "daver77" 3rd Sep 2015
Asda has to offer the worst home deliveries. Always late, bad substitutions choices, missing products. To be fair you get refunded costs if items are not to your choosing, but I prefer a supermarket that delivers what it promises most of the time.

To be locked in with them for 12 months is not something I would recommend.
coxy82

'Anytime' being the key word here. Had no choice but to shop elsewhere … 'Anytime' being the key word here. Had no choice but to shop elsewhere following a 4hr wait for our delivery. Indian call centre did nothing to help resolve the issue. Cheap, but so is the customer service.



​Indian call centre? The call centre is in Cape town, south Africa. Store number should be on the receipt.
I agree with I think .ist people on here crap service and when u do ring them to complian there aditude stinks they will throw at u oh sorry here have five pounds discount next time u shop for them to repeat the same next time u order and u all most never get everything it's always subbed with something that's not even close I personally now shop at Morrison's where I've never really had any probs and even if I had the refund straight away
Ment most
rapid85

you must have a rubbish local asda mate. I've generally had a very good … you must have a rubbish local asda mate. I've generally had a very good experience with them but then again I ive fairly close to a big asda. I think the worst substitute I've ever had is swapping normal Kleenex for the menthol ones! yuk!



well, after defending asda I've just realised the yogurt delivered yesterday (and having ate one!!) were delivered 2 days out of date! wtf. do people not check the dates when they pick the order?

very poor show.
rapid85

well, after defending asda I've just realised the yogurt delivered … well, after defending asda I've just realised the yogurt delivered yesterday (and having ate one!!) were delivered 2 days out of date! wtf. do people not check the dates when they pick the order? very poor show.


Apparently not: Staff aren't removing out of date products and even customers buying stuff in store end up with out of date stuff:
twitter.com/Fio…785
Noticed someone else had out of date sauce as well today.
That is one thing, I've found I've had to check the date on everything when I get it. Ive not had anything out of date so far, only same day dated. Or if I order two of something, one dated the next day, the other 2 weeks time o.O and in the past I've only glanced at the one product with the later date :-|.
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