Unfortunately, this deal is no longer available
Posted 21st Dec 2012

This deal is expired. Here are some options that might interest you:

Tried searching and cant find this anywhere, Certainly beats having to do your shopping in store whilst the shops are packed, have somebody do it for you and save yourself sometime

Quidco give £5.50 to new sign ups for there groceries so possible chance that this can track.

Great reasons to try:

We'll pick and pack your shopping for you, for free*.
You collect while you're out and about
- whether you're picking the kids up or
on your way home from work
We'll load everything into the boot for you.

How it works

1. Book a Slot:
and select 'Click & Collect'.

2. Shop:
your groceries online for convenience and great Asda value.

3. Collect:
your groceries from the Collection Point within your collection time.

FAQ



1. Where do I go to collect my shopping?

Your groceries will be picked, packed and waiting for you at the Click & Collect Collection Point in the car park at your Asda. Just drive up and park your car in one of the allocated spaces.


2. What do I need to bring with me?

You'll need to make sure you've got your order confirmation (which you can print once your online order has been completed). Alternatively, you can show your order confirmation via your mobile phone. You must be over the age of 18 to receive your grocery order so please remember to bring along photographic ID if you look under the age of 25. You will also need to show the credit/debit card you used to place the order upon collection.

3. What if I can't pick up my shopping? Can someone collect it on my behalf?

Yes, they can. They'll just need to bring the order confirmation with them.

4. What happens if I'm late?

If you think you're going to be late, please give us a ring on 0800 952 60 60 to let us know. If for any reason you aren't able to ring, check at the Click & Collect Collection Point whether your groceries are still there. If not, please go to the Customer Service Desk in-store and inform them that you have arrived to collect your grocery order.

5. What happens if I'm early?

Your groceries may already be waiting for you, so make sure you check at the Collection Point first. If not then you will need to wait until your allocated slot.

6. What happens if I've ordered something that isn't available?

When you make your grocery order, you will be given the option to decide whether you're happy to receive substitutions or not. If you are, you'll be offered a substitute product. If not, then we will not include the item in your shopping. We will make you aware of any substitutions or missing items when we give you your shopping.

7. What if I don't like the substitution that you have provided?

We will do our best to replace the unwanted substitution with a more suitable replacement or alternatively we're happy to offer you a refund for that item.

Killingbeck - We have done everything we can to make sure you have the best possible substitute. If you are not happy with the substitute we will offer you an instant refund.

8. Do I have to collect my order in a car?

No, you can collect it by foot or in another vehicle but please bear in mind that there is a height restriction of 2.8 metres within the Collection Point.

Roehampton the height restriction is 2.43 metres.
Killingbeck has no height restriction.

9. Do I need to get out of my car to collect my groceries?

No, simply drive to the Collection Point during your time slot and we will put your order in the car for you!

10. Can I cancel my Click & Collect order?

Yes - you can view, amend or cancel your grocery order any time up to 10pm the day before your collection slot. Do this by visiting ASDA.com or calling us on 0800 952 60 60.

11. When does the free Pick & Pack service end?

The free pick and pack service ends 31st December. After this date service will be £1.50.

Delivery and returns at Asda

Prices vary depending on the delivery slot you choose.
The minimum basket value is £40 for home delivery, and £25 for click and collect orders, otherwise a £3.00 charge applies.

Refunds - The quickest way to get a refund is to hand it straight back to the driver. Or, if you’re collecting from a locker, just leave your unwanted item in the locker. Refunds usually takes 3 to 5 days depending on your bank. At busy times it may take a little longer.

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