Unfortunately, this deal is no longer valid
Auto Claim for delays on London Tube, Docklands Light Railway (DLR), London Overground and TfL Rail via Reeclaim
1122° Expired

Auto Claim for delays on London Tube, Docklands Light Railway (DLR), London Overground and TfL Rail via Reeclaim

56
Posted 22nd Jun

This deal is expired. Here are some options that might interest you:

Train Reeclaim (yep, it really is spelt that way) is a free service that automatically claims refunds for delays from TfL. It covers the tube, Docklands Light Railway (DLR), London Overground and TfL Rail – though not other London train routes which let you use Oyster, such as Thameslink, or the Emirates Air Line. It was created by a web developer who says he was fed up with the hassle of TfL's refund claiming process.As well as sparing you the faff of having to file a claim with TfL, the advantage of using Train Reeclaim is that it will automatically identify journeys you're delayed on where you may not realise you qualify for a refund.

Even better, when you join it'll automatically look at your journey history and scan for delays in the past 28 days.

To use Train Reeclaim:

  • You'll need to have a free TfL account – and have added your Oyster or contactless card to it (you can't use Train Reeclaim if you travelled using a paper ticket). If you haven't, you'll have to set one up to use the tool.
  • You'll then need to connect your TfL account to Train Reeclaim. Go to Train Reeclaim, click on 'Connect Now', enter your email address and log in using your TfL username and password. It'll then check for delays from the past 28 days and on every journey you make from then on – if it spots one, it'll automatically file a claim with TfL on your behalf.
  • You'll be notified by email when claims made on your behalf are successful. Refunds usually take a few days and will be credited to your TfL account if you used an Oyster card, or refunded direct to the contactless card you used.
Community Updates
Reeclaim Deals

Groups

Top comments
I've used this in the past and it works well. Nevertheless, it is a p**s take in this age of technology that TfL don't automatically refund you for delays.
You'd think TFL and Sadiq would already be doing this for everyone automatically (his father was a bus driver, you know )
56 Comments
Don't know how good this is but the idea is superb!
So i have been using this for little while and it works well - so far not had any issues.
Just to say that I use this and it works.

Eight refunds since November.
Thanks for posting, OP. Heat added.
justingalore22/06/2019 09:04

Just to say that I use this and it works.Eight refunds since November.


What were the refunds for? I've had two in 10 years that perhaps qualify!
I love when this claims for delays for me that I didn't even know I was delayed on
Really is set and forget - had it up for a year or two now
hanif24822/06/2019 09:43

What were the refunds for? I've had two in 10 years that perhaps qualify!


I don't really know. It just happens in the background. I commute from a stop in zone 2 to central and regularly suffer delays. No idea what is enough for a refund. I don't need to know. I just occasionally get sent refunds like magic.
I have been using this since December 18. Highly recommended. Got compensated a number of times for delayed tube journeys. Not annoyed anymore when stuck on a tube. Win - win situation.
Signed up to this too last year and can confirm it works well. The reclaims are done through 'web credits' which means you need to login to your account to transfer the refunds to your bank account.
hanif24822/06/2019 09:43

What were the refunds for? I've had two in 10 years that perhaps qualify!


Any tube or London overground journey that’s delayed by more than 15 minutes.
Been using for over a year and can happily confirm it works very well. Get delay refunds sometimes on journeys I wasn't even expecting!
You'd think TFL and Sadiq would already be doing this for everyone automatically (his father was a bus driver, you know )
Is it safe to provide my tfl login details to a third party site though?
LoveTV
Yep, that I thought.
All personal details will be leaked
Edited by: "mute777" 22nd Jun
LoveTV22/06/2019 12:22

Is it safe to provide my tfl login details to a third party site though?


Scrolling through looking for a comment like yours and hopefully a credible response. What about credit card as your oyster?
Thanks OP. Heat added.
I used this before and it was brilliant but then tfl changed the way signing in was done and it stopped working for some time. Now its up and running again and for 3 months i got back as a web credit to my oyster account around £45. Perfect. And i also noticed if i stay in underground longer for any reason then its also counted as a service delay, i guess tfl only checks the time between touch in and out and if its significantly longer then the journey should be then it accepts the claim and refunds as a web credit which can be used to buy/renew travel cards etc.
I've used this in the past and it works well. Nevertheless, it is a p**s take in this age of technology that TfL don't automatically refund you for delays.
What does TFL consider to be a delay on the tube, is there actually a set time? Always wondered how this is worked out.
I don't use this service, not keen on giving my login details to yet another third party. The TfL process is easy and a quick reminder added to my phone is enough. Plus the credit goes straight to my card account as I use contactless only.
Edited by: "bozo007" 22nd Jun
Have been using this for a few months. Had around £30 back without lifting a finger.
A couple of refunds for when I did not even realise there was a delay??
been using this for about 8 months i have had back about £90 so far. have recommended to family and friends.
I’ve claimed refunds for delays by directly disputing charge with my credit card provider. It works well that way too.
Edited by: "tiktoktik" 22nd Jun
Brilliant app! Although occasionally does slip up and you need to be a manual claim but still takes the hassle out of constant monitoring of delays
The TFL website does sometimes give automatic refunds when you have not swiped in/swiped out but it does seem random. Really don't trust random apps with that level of information.
RedmanDealer22/06/2019 14:56

The TFL website does sometimes give automatic refunds when you have not …The TFL website does sometimes give automatic refunds when you have not swiped in/swiped out but it does seem random. Really don't trust random apps with that level of information.


If tfl changed policy and gave it auto we wouldnt have to trust any third party app, wether it's tfl or overground they won't do the right thing. This is a great legit way of getting what your owed.
Edited by: "PM13" 22nd Jun
I only travel between Stratford and Canary wharf, So a delay more than 15 minutes would be very unusual. Also, if I get the DLR there is no tapping in or out with my season ticket, so how would TFL know whether I was eligible?
Wish it worked on South Eastern trains. They are delayed almost on a daily basis. A complete joke of a train provider, if this extended and people start using it, it may actually force them to improve.

Wishful thinking.
RedmanDealer22/06/2019 14:56

The TFL website does sometimes give automatic refunds when you have not …The TFL website does sometimes give automatic refunds when you have not swiped in/swiped out but it does seem random. Really don't trust random apps with that level of information.


That refund is different than the delay one. It works when you have clearly established a pattern of using specific stations at certain times.
redarrowrules22/06/2019 13:08

What does TFL consider to be a delay on the tube, is there actually a set …What does TFL consider to be a delay on the tube, is there actually a set time? Always wondered how this is worked out.


15 mins for the Tube and DLR, 30 mins for the Overground (Overground is actually a part of National Rail services where 30 mins apply). It is calculated based on published timetables.
Does this work if you have a season ticket Oyster card
I’ve had 19 journeys refunded this year using Reeclaim, a total of £75. I live on a tube line that often suffers delays so it’s been well worth it - many of the refunds were where there were no declared delays and I probably wouldn’t have manually claimed. If you use contactless it goes straight back on to your payment card. I’ve noticed recently that TfL changed their timetable, adding a couple of extra minutes to the time for my journey (cheeky!) and I don’t think Reeclaim have added this to their algorithm yet as i’m getting a higher rate of ‘rejected’ claims (where it’s only one or two minutes over the 15 minute ‘delay’).
Thanks for posting @PM13 we have added this to today's 'Highlights' page.
I am in IT security and this website is a joke. Yes it does work and you do get refund...but if the site is hacked then your personal details will be online. It is madness that anyone would give their TFL login details to a third party..


This is from their privacy policy:

"We have put in place procedures to deal with any suspected breach of security and will notify you and any applicable regulator of a breach where we are legally required to do so."



manzi22/06/2019 17:15

Does this work if you have a season ticket Oyster card


Yep, I get a monthly travelcard and it still applies. I've had three refunds so far for £7.50 and two of them were ones where the 'delays' never even affected me!
tommys198522/06/2019 18:26

I am in IT security and this website is a joke. Yes it does work and you …I am in IT security and this website is a joke. Yes it does work and you do get refund...but if the site is hacked then your personal details will be online. It is madness that anyone would give their TFL login details to a third party..This is from their privacy policy:"We have put in place procedures to deal with any suspected breach of security and will notify you and any applicable regulator of a breach where we are legally required to do so."


Is there anything on your account beyond your name and oyster card details though? I wanted to log in to check but the TfL website is rubbish and won't let me
Can confirm this does work, had probably 10 refunds sp far, maybe 6 months of use? You get refunded the single fare equivalent
I've been using this for around a year now. Can confirm it works. I've had 10 or so refunds automatically applied to various bank cards on my oyster account.
tommys198522/06/2019 18:26

I am in IT security and this website is a joke. Yes it does work and you …I am in IT security and this website is a joke. Yes it does work and you do get refund...but if the site is hacked then your personal details will be online. It is madness that anyone would give their TFL login details to a third party..This is from their privacy policy:"We have put in place procedures to deal with any suspected breach of security and will notify you and any applicable regulator of a breach where we are legally required to do so."


This is why I live off the grid. Madness.
Post a comment
Avatar
@
    Text