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Beat the Banks! Don't call their Premium Numbers, "Call from Abroad" and pay only your standard rate!

Found 16th Aug 2013

Before you dial that Premium Number to speak to you bank, take a look at their "Contact Us" on their website and see if they have a number to dial from abroad.

This number should be a standard UK Landline number starting with +44 (which for those who don't know, you actually dial *0044* followed by the rest of the number)

I've used 3 Mobile Networks "1 2 3" Tariff to demonstrate calling your bank no longer needs to cost more than 3p a Minute, though a lot of people have inclusive minutes and these numbers *Should* fall into those!

Here are afew examples of lists provided by the banks:

Santander: +44 1908 237 963 (Current Account En quires)
santander.co.uk/csg…eA2

Nationwide +44 1793 65 67 89 (Current Account En quires)
nationwide.co.uk/con…htm

Barclays +44 24 7684 2100 (Current Account En quires)
barclays.co.uk/Con…824

First Direct +44 113 234 5678 (Current Account En quires)
www1.firstdirect.com/1/2…-us

Lloyds TSB
lloydstsb.com/con…asp

Natwest:
offers.natwest.com/nat…D=3

HSBC: +44 1226 261 010 (Current Account En quires)
hsbc.co.uk/1/2…-us

I understand this isn't *strictly* a deal, but overall it could save a lot of people a chunk of their phone bill!

- Nbaker
I've called Santander, nationwide and first direct on their existing customer numbers and they route the exactly the same place. They don't even ask what country.

I said 'banks' not HMRC who probably take additional measures for security.

Personally I use these numbers to call from my mobile as 08 numbers cost a fortune!

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31 Comments

16th Aug 2013

Or use saynoto0870.com/

16th Aug 2013

They are often on the back of your bank card too.

16th Aug 2013

and I don't really see where the 'deal' is here.

16th Aug 2013

cold, only idiots phone 087 or 084 numbers! If you phone HMRC on their overseas number they ask you which country you are in, Germany works every time for me............................

16th Aug 2013

and if you really do want to try this - turn off your caller ID - when your phone number shows up there end without the international prefix it's clear you are in the UK

cold

EliTom

16th Aug 2013

I've called Santander, nationwide and first direct on their existing customer numbers and they route the exactly the same place. They don't even ask what country.

I said 'banks' not HMRC who probably take additional measures for security.

Personally I use these numbers to call from my mobile as 08 numbers cost a fortune!

16th Aug 2013

It's a good tip, but I have seen more and more banks starting to use +44845-numbers, even for those used for calling from abroad... It will save some people some money, so unsure why people are voting it cold.

Like I say, it's more of a tip than a deal, but still saving money, so heat added.

16th Aug 2013

this isnt a deal, hence cold.

16th Aug 2013

Good advice, but not a deal. sorry but cold

16th Aug 2013

We at Lloyds use 0845 which is only 2p per minute and usually our wait time is under 60 seconds.

Now that is support.

Edited by: "sphinxy" 16th Aug 2013

16th Aug 2013

I use WeQ4u app on my phone for theses numbers and have saved a fortune,

16th Aug 2013

whenever I ring a premium rate number, I ask them to ring me back and they usually do. Then I ask them for a landline number for the next time I ring them, and they usually give me one. Easy.

16th Aug 2013

It's a good tip, Thanks OP.

Nice to see the sneerers voting cold - but they'll use your idea

HOT.

16th Aug 2013

sphinxy
We at Lloyds use 0845 which is only 2p per minute and usually our wait … We at Lloyds use 0845 which is only 2p per minute and usually our wait time is under 60 seconds.Now that is support.

But 0845 numbers are charged extra on a mobile, while geographical numbers are in my calling plan, i.e. free (really free, as my 24 month contract has 22 months free under a redemption deal with the other two months covered by cashback when I signed up). And I use 1899 on my landline, which has free or 1 pence a minute charges, but won't work with 08** numbers.

Edited by: "LongPockets" 16th Aug 2013

16th Aug 2013

Hot UK Common Sense, no wait...

16th Aug 2013

doc2008
I use WeQ4u app on my phone for theses numbers and have saved a fortune,

That's a useful application, thanks. Presumably then it does work if you input 0044 from abroad? Or maybe you don't need that?

16th Aug 2013

Complaints call costs to be capped
The government is promising to limit the cost of calling telephone numbers for customer inquiries and complaints from next summer.
Under new legislation, companies will be prevented from charging more than the rate for a call to a mobile or local landline number.
The rules, set out in a European Union directive, are due to come into force on 13 June 2014.
Inquiry and complaint calls cost up to 41p a minute for mobile phone users.
David Hickson, of the Fair Telecoms Campaign, welcomed the government's decision, telling the BBC: "We've seen the words in the draft legislation. There's no get-outs. There's no cop-outs."
bbc.co.uk/new…778

Edited by: "giltbrook" 16th Aug 2013

16th Aug 2013

I for one think this is classed as a deal. The recent Amazon post on adding a small value item to get free delivery also received similar comments for not being a deal. Heat given from me.

16th Aug 2013

Is this money saving forums?? Wrong website!

16th Aug 2013

sphinxy
We at Lloyds use 0845 which is only 2p per minute and usually our wait … We at Lloyds use 0845 which is only 2p per minute and usually our wait time is under 60 seconds.Now that is support.

Considering that calls to geographical numbers (01, 02, 03) are free on my landline contract, the 2p per minute appear infinitely more expensive ( 2p / 0p = Infinite)
If, as they claim, using a non-geo number gives them more flexibility to "serve us better", why don't they switch to a 03 number which is just as flexible? Could it be because that gets some more money out of us?

16th Aug 2013

can also try saynoto0870, they give you a local number for most companies

16th Aug 2013

doc2008
I use WeQ4u app on my phone for theses numbers and have saved a fortune,

just added, thanks for the tip :-)

16th Aug 2013

Saynoto

thrustmaster
Or use http://www.saynoto0870.com/

+100
There are even apps on android to automatically search for the number

16th Aug 2013

Really useful tip, thank you.

16th Aug 2013

No deal, but good advice

16th Aug 2013

Heated ta op

16th Aug 2013

Now we just need a free way to call Dick Turpin (HMRC) so that we don't pay for the privilege of being robbed!

16th Aug 2013

Should be in Misc as not a deal.

16th Aug 2013

Fortunately, my bank uses a freephone number. Mind you, I probably only call them once every couple of years at most, so it doesn't really matter.

16th Aug 2013

sphinxy
We at Lloyds use 0845 which is only 2p per minute and usually our wait … We at Lloyds use 0845 which is only 2p per minute and usually our wait time is under 60 seconds.Now that is support.

I don't work for Lloyds but have a mortgage with them and a few months back when I had to ring them to clarify what a letter they'd sent me was saying the message I got was "all our staff are busy at the moment but if you hang up we will call you when someone is available" .... and that is exactly what happened - I got a call from them 20-30 mins later. Only slight problem was by then I'd worked out myself what the letter meant so actually no longer needed to talk to them!

Given use of caller-id I'm sure this sort of system could be used much more widely to avoid people hanging on the line waiting to speak to someone.

16th Aug 2013

elitom
and if you really do want to try this - turn off your caller ID - when … and if you really do want to try this - turn off your caller ID - when your phone number shows up there end without the international prefix it's clear you are in the UKcoldEliTom

What if I am using my uk mobile sim card when I am abroad? wont it show the same UK number?

Beat the Banks! Don't call their Premium Numbers, "Call from Abroad" and pay only your standard rate!

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