Bought Adobe Photosop Elements or Premiere elements recently? You may be eligible for a free upgrade to Elements 13 announced yesterday.
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Bought Adobe Photosop Elements or Premiere elements recently? You may be eligible for a free upgrade to Elements 13 announced yesterday.

24
Found 24th Sep 2014
Deal link goes to the support page about the upgrade.

There have been a few Elements deals posted recently and I thought I'd give the heads up on the possibility of a free upgrade to recent purchasers. Follow the guide below and check the eligibility requirements to see if you can upgrade to the 13th edition of either/both.

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Complimentary upgrade eligibility

You could be eligible for a complimentary (free) upgrade if you bought your software (full or upgrade) around the time that a new version of the software was announced.

adobe.com/cfu…_uk

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Info on the new versions:

thenextweb.com/cre…13/

adobe.com/pro…tml

adobe.com/pro…tml

Hope this is of use to someone.

24 Comments

Applied but doubt very much I'll get it but thanks for the heads up !

Great thanks I have applied nothing ventured nothing gained

I've applied. To be honest though I've read read anything that I'm excited about that is new compared to 12. It seems like the only major updates are to appeal to novice users. Oh well. If I can get a free update I'll take it

Thanks

Worth a try

Nightmare trying to log details in as it seems so slooooow!

Original Poster

Got a response this morning.

We appreciate your interest in upgrading Adobe products. Thank you for … We appreciate your interest in upgrading Adobe products. Thank you for providing us the Proof of Purchase and the shipping address. In order to assist you further, we request you to please specify the platform on which the software will be installed, as the downloads are platform specific. Please let us know if you have any questions or concerns.



Make sure you let them know what you're currently using Elements 12 on! I've told them now and await a response.

Without doubt the worst system for dealing with that I've ever experienced. Endless emails, impossible.

Just got an email asking which platform I want the upgrade on as purchased it on the last amazon deal of cd for Mac and windows £29.99 so things are looking positive for an upgrade not too much work involved for an upgrade IMO !

Original Poster

moirasmart37

Just got an email asking which platform I want the upgrade on as … Just got an email asking which platform I want the upgrade on as purchased it on the last amazon deal of cd for Mac and windows £29.99 so things are looking positive for an upgrade not too much work involved for an upgrade IMO !



Mine was bought on that same offer too. I was worried about the 255 discount clause but hopefuly we'll be upgraded.

I got the email asking for what platform today replied fingers crossed

Original Poster

Charles, please confirm if below mentioned address is your current … Charles, please confirm if below mentioned address is your current shipping address.



Quite a convoluted process but this looks promising!

...and the emails back and forth continue endlessly. Atrocious company to deal with.

Well good news guys bought my adobe on amazon for £29.99 and after 1 e mail asking what platform I was on as bought disc for Mac and windows which by the way I do not think is wrong of them to ask! I have received an email today saying I will be upgraded in 24 - 48 hours how good is that !! Simples!!!!

I got an email this morning, on ly sent them 2 emails(that was my fault as had my old address and not registered the software to my account) my new version will be available to d/l 24/48 hours

Thanks OP

Original Poster

I'm still stuck on:

27/09/14 Case #123456789: PAU
Open - Pending Adobe Response

Hope to hear from them soon!

WOOHOO just got my confirmation email. software available to download

Chaz_UK

I'm still stuck on:27/09/14 Case #123456789: PAUOpen - Pending Adobe … I'm still stuck on:27/09/14 Case #123456789: PAUOpen - Pending Adobe ResponseHope to hear from them soon!



Good luck

Original Poster

Thank you for updating the case. We have gone ahead and placed … Thank you for updating the case. We have gone ahead and placed thecomplimentary upgrade order for download version ( Electronic softwaredownload ) for you and for further processing we have forwarded yourrequest to the dedicated team. Your upgrade request is now beingreviewed, and if it is approved, we will intimate you via email aboutthe order status.



Hmm.... That's a bit ominous!

Original Poster

We have placed and approved your product order. The order is currently … We have placed and approved your product order. The order is currently processing and the download will be available in your Adobe account in 24-48 hours.



Excellent!

Original Poster

Got my key.

Upgrade done!

The emails continue, although they've stated I am eligible and I've provided the correct proof. For the third time I've had to confirm Windows format. Unreal.

Does the upgrade show as version 12.1, or as 13? Mine shows as 12.1 and not sure if I've missed something.

Original Poster

coathanger

Does the upgrade show as version 12.1, or as 13? Mine shows as 12.1 and … Does the upgrade show as version 12.1, or as 13? Mine shows as 12.1 and not sure if I've missed something.


When I installed 13, it left my 12 install intact. You may have both installed at the same time.

http://i.imgur.com/Z3IPsnt.png

When I try to run it after I've downloaded it, it says the file element part is missing and won't let me? Any idea of what I'm not doing right?
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