Unfortunately, this deal is no longer valid
11Mbps broadband £13.50pm x 12 months + £9.99 setup - £171.99 @ Pop Telecom via uSwitch
15° Expired

11Mbps broadband £13.50pm x 12 months + £9.99 setup - £171.99 @ Pop Telecom via uSwitch

5
Posted 15th Nov 2019

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5 Comments
Hi just put this on my fbyou go via uSwitch. Not exactly sure about who POP telecom is and have put it in here too see if it is any good anyone used them before .
This will be irrelevant when labour get in power and offer free broadband for all
christasker15/11/2019 21:21

This will be irrelevant when labour get in power and offer free broadband …This will be irrelevant when labour get in power and offer free broadband for all


Don't worry, it's not going to happen.
Skybird16/11/2019 09:20

Don't worry, it's not going to happen.


I'm holding out 🤞
They don't have an 0800 customer service number and doesn't look like they can be contacted by email. That makes me worry if anything goes wrong. And not £13.50 a month as they charge £9.99 router delivery on top, so £14.33 a month effectively.

Having done more research I'd be very wary of this provider for the following reasons:

1. No 0800 contact number for customer service and they are only open 9-6 Monday to Friday
2. No email contact.
3. They have had complaints about the hidden charges for line assurance and router assurance. They state that the first two months are free but fail to make obvious that you will be charged thereafter.
4. If your router breaks they claim up to four weeks for repair. Even if you pay extra for the router assurance they will still charge £9.99 for delivery of a replacement.
5. It's a family business that has been in trouble with Companies House in the past for failing to file accounts.
6. POP Telecom claims it has the biggest fixed line and broadband network in the UK, with the ability to reach 94% of the UK population, and the best rural coverage of any provider. This despite being too small a company to feature in Ofcom's regular reports on service quality.


Any Plus points? Well, if you go through uswitch they do have some attractively priced packages at the moment but it may be that you get what you pay for with Pop Telecom. Caveat Emptor!
Edited by: "Reebok.Ron" 17th Nov 2019
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