right after my complaint heres my response from BT:- This is to confirm you that there is no outstanding amount on the account and You will not be charged anything for your email Account. If you have any issues related to your premium mail Account, please reply to this email and we will get back to you.
update, BT have now started to bill me again including late payment charges of £7.50 also, but also providing a credit for previous months services but because the invoice is for a future period there seems to be a problem I will now raise this as a complaint and ask them to listen to the previous conversation when they said i could have it for free. either way im not paying them and i will tell them this, the worse that can happen is theyll end my service. I hate BT with a passion anyway
To get to the bottom of it as it appears you are the only person that's managed it. If I can't get someone in the BT executive office to offer it who else is there to shed any light on this? Do you have a contact? Nobody on the EE community web page seems to have managed it. I put a post on there myself too.
why would you speak to EE when its BT who are charging
Went on EE chat too they denied all knowledge