Just called to cancel; they convinced me to stay for: £39.99 pcm = £23.99 for Infinity 1 + £16 for 20GB sim. Initial best price they offered was £41.99 and then dropped it a little. This is more than I would have ended up paying if I shopped around but couldn't be bothered going through switching process. The big downside: next time there is a massive cashback offer from BT, I wouldn't be able to get it.
I rang 0800 800030 and told them i am not pleased with the price rise, offered me my current price for another 18 months. Kept ringing everyday until i got a decent offer on the 6th day. Infinity2PLUS 70-80mb speed. 18 months contract with classic tv package and bt sports for £21.75 per month with prise freeze for 18 months. I did pay line rental in advance, costs roughly £39 with tv+sports+broadband
My deal was issued by the executive complaints team. I was told it was the best deal that they had available to offer. I believe, from her tone, that this deal is not restricted to the complaints team, it’s the absolute best deal that any of their departments can offer (if they choose to do so
Can you post your deal so i can use it for recontracting. Have you received your letter or email?
After a cock up by BT on my recontracting to avoid the latest price increase, I had to complain to the executive complaints dept. They then offered me a 12 months deal of £22.99 for Fibre 1. 76 m