I can assure you 2 months ago BT U.K. staff would not send Wi-fi Discs for a mate on Plus, a new recontract with the newest router and new 18m term at £55pm. Again not the case i logged the complaint in full, online and India called the customer back saying they had done everything correctly and there was nothing they could do. Whats confusing about BT Openreach network crumbling so they ask you to pay more a month incase they need to send you a 4G router that doesn’t even work in conjunction with the BT Home Hub, to assume everyone knows how to set up Wi-fi to a temporary 4G router because BT post it out... those most likely to buy Plus the vulnerable will assume plug it into the HH and done will be very disappointed when they find out they have to set up new Wi-fi networks when a bit of planning and coding (not marketing) would mean plug 4G router into HH and its working again until BT sort Openreach problem - that’s not what BT done, it marketed - it’s not developed a robust router with 4G fallback or integration between a temporary 4G Mifi router and the BT Home Hub. It’s a mess because it’s marketing led not technology led. Again no annual inflation rise isn’t exclusive to BT or BT Plus customers, it certainly wasn’t the first to do this, and it’s just more marketing as well, anyone in their minimum term of 12/18 months will get a price increase in their minimum term. BT brings nothing new to the table but marketing bumf in all regards of this spangly BT Plus product, it’s another much publicised rebrand of BT Broadband, BT Total Broadband, BT Yahoo Broadband, BT Everywhere Broadband. Nonsense company with nothing but nonsense from customer services all the way upto executive level. Roll on Duetche Telekom takeover! PLEASE!! It might be able to do something with its no nonsense German attitude approach that BT hasn’t managed in decades since it went private. Shambolic company.
I'm really not sure why you keep posting when you are not up to date with providers packages. I recommend you fill your knowledge gaps so save yourself posting incorrect information. A BT Wi-Fi disc is included free of charge with the SmartHub2 on the complete Wi-Fi package. Up to an additional 2 Wi-Fi discs can then also be sent free IF there are still Wi-Fi blackspots in the property. Again, incorrect information, I assume you haven't been a BT Consumer customer for a while. Only a UK/Ireland based advisor will call you back about anything (including complaints) if you are on BTPlus. Again, no price increases in 2019, and from 2020 prices will increase by the rate of inflation only (the Consumer Price Index rate published in January of that year). BT Consumer are the first UK provider to set their price increases this way. Again. you are confusing BT Consumer with Openreach. This is getting boring now, I'm sure you will respond with even more incorrect info, but luckily I won't see it as I have now used the function to ignore you. I'm sure when HUKD'ers read all the comments (well the ones that haven't been deleted by mods) then they have enough info to make up their own minds. Farewell my friend.
Incorrect as BT wouldn’t issue them free so maybe train staff. Customer left. If you lodge a full comprehensive detailed complaint online as too much information bamboozles BT staff OFFSHORE call you back. A 18 month Plus contract extends into 2020 and BT state they will up prices. They even state what month as I posted in the BT website screenshots. So over £100 a month just incase their crumbing network fails - that’s for the business to pay for investment over decades, the Openreach customers already have so where is it ? Where is Openreach ? 20 megs by the end of 2020 ?? Hello 5G launches this year (excited) Without data ? I have 3 sims, o2/Sky 1GB, Three Unlimited £10, and EE 25GB £6 - if any of my sims fail to even have signal I don’t even know as between a dual sim second phone and Wi-fi calling & diverts calls arrive. I don’t need to wait on no sim or 4G Plus delivery or calling BT (if you can), at a fifth of the price with multiple immediate coverage and fallback I’m already here, Be There ? pffft!
Yet again incorrect information, you should really do your research before you post. With Complete Wi-Fi you get the SmartHub 2 + (up to 3) free Wi-Fi discs. The Wi-Fi discs remain the property of BT and are replaced free of charge IF they go faulty. BT Consumer do NOT send their complaints offshore. BT Plus guarantees that your calls are routed to a UK/Ireland call centre. Nothing wrong with a mobile data connection, but what happens if their 4G network goes down, where is the back-up? As a member of HUKD you are fully aware of the offers that become available. I have BT Plus with all the benefits, SFF2, BTTV, BTSport and 40Gb mobile sim all for £29.99 per month, appreciate that was a 'value' team deal, but especially on this website no one pays full asking price anymore. There are no BT Broadband price rises in 2019.
hotukdeals.com/deals/three-unlimited-broadband-22-per-month-24-month-contract-528-total-3174789 www1.relish.net/home-broadband Relish is rebranding as Three Broadband 1st April. Broadband isn’t exclusive to BT Openreach, neither does all its exchanges have broadband. You can’t exclude a technology because it suits you, like for like unlimited broadband is that, unlimited data. Same as Virgin Media using a different technology to deliver it can’t be excluded because somehow you insist the BT Openreach wire network has to be involved to ‘qualify’ as broadband. Many people in this country have higher speeds on Three, Vodafone & o2 than a BT Boredband connection at home. Taking your Three Broadband anywhere is a ‘benefit’ not Wi-fi plenty of providers of Wi-fi and partners, certainly not ‘unlimited data when our wired network fails you’. Call centres are call centres worldwide, BT & EEs are hardly a quantity of excellence minds. Especially when BT send their complaints to a offshore call centre who have no interest in resolving your complaint with fairness. Credit for employment of Brits but well why can’t a Brit deal with a complaint then ? Hypocrisy. Who needs a mobile boost when your sim is permanently unlimited data ?? fastest 4G ? Slowest regionally here - Voda/Three top spot, o2 second and EE three times slower than o2 (under 10 meg) on a EE Max plan. Complete Wi-fi ? Well really that’s nothing some homeplugs and repeaters can’t handle, the less frequency roaming about your home the better your chances of a healthier body. If something has a Ethernet use it with homeplugs. When they Wi-fi Discs go faulty BT make you pay for a replacements, might aswell buy your own and have consumer rights protections on a better Wi-fi system than cheap BT tat. Cheaper too. Three Unlimited sim, annual cost April 2018-19 £90, Huawei B612 Router £100, TP Link Homeplugs £10, £200 for financial year. £3pm Sky sim. £236 all in telecommunication until April 2019. BT Plus 80GB sim and Fibre: £94.99 per month, £9.99 set up “fee”, 18 months £1,719.81 (shock) Now tell me again unlimited mobile broadband isn’t good and it’s all these ‘wonderful‘ BT ‘benefits’ are for consumers and not just a marketing broadband packages for BTs revenue & profits. £1,483.81 extra cost is a lot of money for a lesser BT product marketed as this ‘superb’ thing when it’s absolutely not even any good at all. Price gouge. Marketing. At the end of 2019 financial year im £10 per month Three, with BT I would pay £98.99 and the annual price rise... (excited)