BT (broadband) Price Hike January 2018 - LEAVE FOR FREE (even if in contract) SAVE £60
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BT (broadband) Price Hike January 2018 - LEAVE FOR FREE (even if in contract) SAVE £60

671
Found 9th Nov
Ofcom has ruled consumers can leave if a price goes up in the middle of your contract. There are lots of deals out there offering vouchers and discounts. Can some on HUKD members list a few hear? Tell BT you don't like it and that you are leaving for free! Save yourself £60.
theregister.co.uk/201…in/

You can simply sign up again as a new customer in your wifes/gf name even if it the same surname hotukdeals.com/dea…095
Top comments

The problem with BT is they have spent so much on BTsport (something that they didn't have to get in to) that they hammer loyal customers to pay for it.

Original Poster

gdale11 m ago

Don't forget if you leave and you paid the linesaver in advance you will …Don't forget if you leave and you paid the linesaver in advance you will lose whatever is left.


Your entitled to a partial refund. There in beach of contract not you.

gdale15 m ago

What do I actually quote when arguing with them.



ontheqt7 m ago

There is a difference between what a company policy is and what you are …There is a difference between what a company policy is and what you are legally entitled to. If they beach contact by increasing price mid term you are entitled to consequential losses, in this case a propotion of the land line saver refunded. If not for there breach you would stay. I practice consumer law and am familiar with company tractics to make you think you will loose out should you leave. I left BT and came back and made them refund a propotion of the landline saver.


I thought wrong
theguardian.com/mon…ice

In light of its price increases, I contacted BT to cancel my service, as per the rules you recently reported. I was told that as the line rental and broadband are separate, if I cancelled I would lose my pre-paid line rental payments. I challenged this, but was told by the member of staff that BT is a big company with good lawyers and I would lose the money. Is this right? JD, by email

No, what you have been told is wrong. We asked the regulator, Ofcom, about your experience, and it says: “We contacted BT to express concerns about the exit terms it was imposing on customers who had paid line rental upfront, and BT has now assured us that customers wishing to end their contract following its price increases will now be given a pro-rata refund of any line rental paid upfront.”

BT has confirmed it accepts this and will be contacting customers and briefing its advisers. To be clear, if you leave a phone company mid-contract due to a significant price rise within 30 days, you should not incur penalty charges – including pre-bought line rental.
Edited by: "eslick" 9th Nov

32402138.jpgDiscussion already here where posted previously. Previous post
Also states customers on promotional or introductary offers will not be affected until out of contract ( though the new call prices outside of deal will). Really who isn't on a promotional deal, in real not many will be affected.
Edited by: "cecilmcroberts" 9th Nov
671 Comments

tried to leave the other day, told me ' i hadn't received notice' and i had to wait, what a joke

Original Poster

luvsadealdealdeal2 m ago

you might want to add SAVE £60 to the title - the saving - or they'll dump …you might want to add SAVE £60 to the title - the saving - or they'll dump it in Misc where nobody will benefit from this info


Thanks for the tip. I hate these companies who charge you extra in a contract. Its just not on.

Wait they are charging £60 extra? Bloody hell!

I predict heat, lots of heat

Not seen any mention of BT price rises 🤔

Original Poster

ed19801 m ago

Not seen any mention of BT price rises 🤔


I had the email today, very annoyed. The register has reported it too.

My mum joined BT phone and broadband 2 weeks ago so will this price rise affect her?

ontheqt7 m ago

Thanks for the tip. I hate these companies who charge you extra in a …Thanks for the tip. I hate these companies who charge you extra in a contract. Its just not on.


for those stuck in a rubbish contract @ other suppliers - with possible exit penaties of £60 - you can avoid this by switching to Bulb Energy

they'll pay your exit penalties in the form of a £60 credit

I did this, sent them proof of exit penalties in a screenshot & they credited my a/c in about 5 mins!

Bulb Energy tariff is OK but not the best - you are of course free to switch away again afterwards

if you switch to Bulb, get the £15 MSE switching incentive (the other Switchers don't seem to offer cashback for Bulb)

Thanks for this.
Seems an annual thing now. I feel
Sorry for those people who don’t switch or don’t know how too. Easy prey

Just spoke to BT... price increases confirmed for me

Line rental increase £2
Talk package increase £1.50
Call costs to increase also
BT sports app increase £2.50

mines increasing by £4.50pm

Also confirmed I’m free to leave, they are sending individual offers for those affected... mentioned 18mth deals (check post/emails)
Edited by: "ed1980" 9th Nov

Pepz3476 m ago

Wait they are charging £60 extra? Bloody hell!


you save £60 exit penalties

Original Poster

supacook2k4 m ago

My mum joined BT phone and broadband 2 weeks ago so will this price rise …My mum joined BT phone and broadband 2 weeks ago so will this price rise affect her?


Yes

Original Poster

pcastley3 m ago

Thanks for this.Seems an annual thing now. I feelSorry for those people …Thanks for this.Seems an annual thing now. I feelSorry for those people who don’t switch or don’t know how too. Easy prey


Twice this year. Last increase April.

Yep got a letter for a £2.50 increase on broadband,I always got BT sport 1 on sky as part of the package but looks like they want to charge me an extra £3.50 a month for that too, FT.

In 3 years my broadband price has gone from £18 to £27.50, robbing gets!

Don't forget if you leave and you paid the linesaver in advance you will lose whatever is left.

they have got to find the money to pay for the champions league..

Thanks for the heads up.

Original Poster

gdale11 m ago

Don't forget if you leave and you paid the linesaver in advance you will …Don't forget if you leave and you paid the linesaver in advance you will lose whatever is left.


Your entitled to a partial refund. There in beach of contract not you.

ontheqt6 m ago

Twice this year. Last increase April.


Except the price increase starts from next year!

Original Poster

robertr3 m ago

Except the price increase starts from next year!


Twice in less than twelve months lol

I left at their last increase. Rob dogs

ontheqt2 m ago

Twice in less than twelve months lol


So not twice this year.

BT have got to replace the loses from the forced Landline Only Customers discount.

ontheqt8 m ago

Your entitled to a partial refund. There in beach of contract not you.


Have spoken to 3 people at BT apparently under the terms and conditions of the line savers you are not entitled to any refund it is a different contract to your broadband where you can cancel your contract if they change the terms and conditions ie price increase

Got my email the other day but unlike all the other years I normally left mid contract to get a new cashback and rewards deals elsewhere I'll be sticking with BT as no one can offer better than 76mbs for 28.99 plus BT sports HD on sky for free (no messing about changing boxes just to watch bt sports) like I'm already on but only downer us it's a new 18 month contract this time bit the savings out weight the cashback of a new supplier.

stevennoad15 m ago

In 3 years my broadband price has gone from £18 to £27.50, robbing gets!

No you decided to stay when your entitlement is to leave for free if there's an increase in prices!

Thanks op

I joined BT about a month ago and paid 12 months line rental up front. I have free weekend calls and fibre broadband. Anybody got an idea on what will happen to what I pay?

32402138.jpgDiscussion already here where posted previously. Previous post
Also states customers on promotional or introductary offers will not be affected until out of contract ( though the new call prices outside of deal will). Really who isn't on a promotional deal, in real not many will be affected.
Edited by: "cecilmcroberts" 9th Nov

Yes if you leave you will lose the remaining line rental.

What's the best fibre optic internet provider out there?

Original Poster

shalton5 m ago

I joined BT about a month ago and paid 12 months line rental up front. I …I joined BT about a month ago and paid 12 months line rental up front. I have free weekend calls and fibre broadband. Anybody got an idea on what will happen to what I pay?


I predict you too will be asked to pay more

Original Poster

gdale12 m ago

Yes if you leave you will lose the remaining line rental.


No you are entitled to a partial refund

cecilmcroberts7 m ago

[Image]


is that for real?

look at TalkTalk, guys

we get free international calls (landline & mobile), free UK landline calls incl 0845 etc, broadband (bit rubbish 10 gigs) & free TV (never watch it) for £20 a month

Got told this through email yesterday. Looking to join EE broadband fibre for £29 per month plus a £125 Mastercard reward. It’s an 18 month contract but I think it’s one of the best deals about. Chances of Black Friday producing something better ?

The problem with BT is they have spent so much on BTsport (something that they didn't have to get in to) that they hammer loyal customers to pay for it.

ontheqt8 m ago

No you are entitled to a partial refund


I am very interested where you have this information ontheqt from. I would love to leave bt but I was daft enough to pay upfront for the line saver. As I've previously mentioned I've spoken to 3 different people at BT plus a little online research and always come up with the same answer, it's a different contract so you lose if you cancel.

I don't understand this at all. Where does the 60 pounds increase come into it?

I'm going to hang on and see if Black Friday deals produce anything better before I decide to jump ship or not as you've got 30 days from getting the email
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