BT Fibre now offering 52Mb tier with free upgrade
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BT Fibre now offering 52Mb tier with free upgrade

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Found 16th Apr 2016
BT's mid fibre offering has increased in speed from 38Mb to 52Mb. They're not going to make any effort to let you know if you're currently paying for 38Mb, but you can upgrade for free. New customers no longer get the 38Mb option. Caveat: you will have to promise them your soul for another 18 months.
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If only my exchange offered better than 5mb. Oh no it doesn't
I'm getting 51mbit from the 76mbit package. I'll be glad once I jump ship.
Update: Just checked out and looks like existing customers have a new 12 month minimum contract, not 18.
BT are incompetent.
How do you actually do this. Do I need to log in once on the BT site? All I see from link is the list if be options, nothing about a free upgrade
Customer services are a complete joke. I've been lied to many times and they've still got £200 of my money, despite admitting fault 7 weeks ago. Never again.
kester76

I'm getting 51mbit from the 76mbit package. I'll be glad once I jump ship.


Jump ship to where?
Why would anyone renew for 12 months and pay over the odds for a marginal increase that you probably don't need or would notice? Signing up for another 12 months is hardly free. Prices are almost guaranteed to increase as well. Chances are other providers will follow suit. Interesting to know though, thanks op.

Edited by: "Derek_Duval" 16th Apr 2016
Derek_Duval

Why would anyone renew for 12 months and pay over the odds for a marginal … Why would anyone renew for 12 months and pay over the odds for a marginal increase that you probably don't need or would notice? Signing up for another 12 months is hardly free. Prices are almost guaranteed to increase as well. Chances are other providers will follow suit. Interesting to know though, thanks op.



​but if you phone up and tell them they are too expensive they will discount their prices anyway so even as an existing customer there is no need to pay the quoted rates!!
I don't understand this. So if you don't sign up for another 18 months they will cap your speed to the current 38Mb speed? So in effect they will still have 3 different tiers? Why not just open the pipe to everyone on the lower speed option? Odd.
jb66

Jump ship to where?



​Virgin, just moved about 5 months ago and went from 100mbit to 51mbit as moved on the wrong side of the estate Complained a lot to Virgin and they got round to finishing off the road. Just got to do my close but I've got 8 months left on the contract so I'm happy. Roll on Christmas.
garryallen

I don't understand this. So if you don't sign up for another 18 months … I don't understand this. So if you don't sign up for another 18 months they will cap your speed to the current 38Mb speed? So in effect they will still have 3 different tiers? Why not just open the pipe to everyone on the lower speed option? Odd.



​It's BT, the idea of updating your speed for free gives them cold sweats at night time. Actually giving you your quoted speed bad enough to make them cry.
Quite funny seeing people complain about 50mb speeds.. Getting 3mb, paying for 20odd like most people around here. UK infrastructure is that of a third world.
Just been on the phone with bt, it will apparently update automatically over next few weeks and there's no new contact commitment, its just a 'free' upgrade. No doubt I'll have to ring back when it doesn't happen.
we have 200 mbps with V...WiFi at night drops to 22 mbps
I rang up, got a fiver off my monthly infinity 1 option and obviously got the speed upgrade. I'm happy as bt have been pretty consistent with connectivity and reliability over the last few years. Cheers op
shaunskankdog

we have 200 mbps with V...WiFi at night drops to 22 mbps


Have you thought about changing your wifi channel? If it's only your wifi speed suffering in the evenings you might have wifi congestion on your street.
I've given Sky my 28 days notice and been offered nothing special by their retention team... service finishes tomorrow.
Anyone know any good deals for (line+bb+tv) at a reasonable price
I keep leaving after my contract ends and joining the next day, topcashback and sainsburys vouchers every year. Yes you sometimes have to pay a fibre broadband connection fee but with £140 cash back and £125 sainsburys voucher that's chicken feed.
I wish they would concentrate on improving the speed for the remoter parts of the UK, rather than just give upgrades to the people who already have good and reliable speeds, all the millions they've had in handouts to improve speeds in rural areas and the best I can get is 1.5mb and that's not even stable.
davelfc

I keep leaving after my contract ends and joining the next day, … I keep leaving after my contract ends and joining the next day, topcashback and sainsburys vouchers every year. Yes you sometimes have to pay a fibre broadband connection fee but with £140 cash back and £125 sainsburys voucher that's chicken feed.



How are you getting around that since I thought it was new customers only? Are you putting it in a different name each year or? Just wondering since our contract with BT is up in the coming months.
BT are terrible I would rather pay a bit more for a company who provide customer service.
I have to admit to being one of the few rare folks who have never had a problem with BT......since updating to a decent router. The one they provide is horrible (disconnecting every other day etc/poor wireless range/performance) - since buying an ASUS router, it has been bullet-proof for me. 4 months since my last disconnection and constant performance. You shouldn't *have* to buy an expensive router, but it shows you that they do themselves no favours with the horrible equipment they provide.
Coreydeals

How are you getting around that since I thought it was new customers … How are you getting around that since I thought it was new customers only? Are you putting it in a different name each year or? Just wondering since our contract with BT is up in the coming months.



You are classed as a new customer as long as you leave ALL of their services, that's from BT by the way.. I give them my notice and then sign up (different email log in obviously) and arrange connection a day or two later. I even managed to do this when they changed the prices and I was able to leave for free, with no disconnection or equipment charges.



garryallen

I have to admit to being one of the few rare folks who have never had a … I have to admit to being one of the few rare folks who have never had a problem with BT......since updating to a decent router. The one they provide is horrible (disconnecting every other day etc/poor wireless range/performance) - since buying an ASUS router, it has been bullet-proof for me. 4 months since my last disconnection and constant performance. You shouldn't *have* to buy an expensive router, but it shows you that they do themselves no favours with the horrible equipment they provide.



I too have never had a problem with BT in 2.5years since moving house to an area not covered by Virgin. I was with Virgin/Telewest since they first brought out their first broadband and was thinking all doom and gloom about moving to ADSL but glad I switched as got sick of the throttling Virgin were doing which BT don't do. My BT Homehub 5 has disconnected maybe 3 times in that time. Great service I have to say so happy for speed increase even though won't really notice it. hothot.
Will this upgrade automatically?
I got the 38Mb BT Infinity 1 unlimited package on a offer for £10 per month in January, but if I upgrade on the site it wants me to pay £25.
"BT told us that anyone who completely cancels their old service will count as a new customer - but note the phrase "completely cancels"."

choose.net/med…tml
blinx01

Will this upgrade automatically?I got the 38Mb BT Infinity 1 unlimited … Will this upgrade automatically?I got the 38Mb BT Infinity 1 unlimited package on a offer for £10 per month in January, but if I upgrade on the site it wants me to pay £25.



Comment 14 seems to answer your question. It seems they should update it automatically to the higher speed in the next few weeks. Of course, we shall wait and see.
Coreydeals

Comment 14 seems to answer your question. It seems they should update it … Comment 14 seems to answer your question. It seems they should update it automatically to the higher speed in the next few weeks. Of course, we shall wait and see.


Oh great. I guess we shall play the waiting game then. Cheers.
blinx01

Oh great. I guess we shall play the waiting game then. Cheers.



I think we shall. I just went on their twitter and I found one of the comments from them said we need to recontract to be able to, but it seems like someone on the phone team is saying the opposite. Definitely a waiting game.
I live 2 miles from mk in a big village and I cannot get more than 2mb from bt and it disconnects constantly. If you ever have a problem they take months to get back to you, they disconnected my like by mistake and took 2 months to reconnect it.

I'm still trying to cancel my contract with them, I stopped paying them and hired a lawyer, it's a mess but I want my money back.

Been using virgin, getting 30MBps download speeds, it's always reliable and never cuts off. I had one problem with my router and they came within 4 days....

Night and day, bt sucks.

I can only hope they don't ruin ee or I'm switching to three.

Just need to get rid of the tories so we can have torrent sites unblocked.
Derek_Duval

Customer services are a complete joke. I've been lied to many times and … Customer services are a complete joke. I've been lied to many times and they've still got £200 of my money, despite admitting fault 7 weeks ago. Never again.



​Contact them via @BTCare on Twitter, you get to deal with people in the UK who will sort anything out.
Just switched from talk talk fibre to bt infinity, what a joke, a month to get everything connected, lied to about everything under the sun, they promised they would honour my topcashback, now after me spending hours on the phone talking to every indian on earth i finally have it all up and running, now they are refusing to pay cashback because it was done on more than one order, if i dont get the cashback i will be £160 worse off this year, they have compensated me £23 for a months loss of internet and to top it all off my connection speed is slower than talktalk with constant drops and hangs. Roll on twelve months i cannot wait to leave
ili

Quite funny seeing people complain about 50mb speeds.. Getting 3mb, … Quite funny seeing people complain about 50mb speeds.. Getting 3mb, paying for 20odd like most people around here. UK infrastructure is that of a third world.



​Stoll not as bad as Australia!
I have been supplied by every broadband provider available in my area, talk talk, sky, plusnet, virgin, be there, orange, o2, the list goes on. Today, they are all the same, just different adverts. If you need customer service sometimes you get a great member of staff, sometimes you don't, the service you get depends more on you, what you know, asking the right people the right questions and how you act. Doesn't matter how much you pay or who you are with, literally no difference whatsoever. With bt infinity now and it's great and the hub 5 is solid with good wifi range. Bt fibre is not fibre to your door so you don't have to change anything in your house if you are moving from normal broadband over your phone line.
Dyslexic_Dog

I wish they would concentrate on improving the speed for the remoter … I wish they would concentrate on improving the speed for the remoter parts of the UK, rather than just give upgrades to the people who already have good and reliable speeds, all the millions they've had in handouts to improve speeds in rural areas and the best I can get is 1.5mb and that's not even stable.



I get decent enough speeds but having suffered many years with rural broadband I cannot agree more with this.

If latency isn't a killer for you then you might try satellite as you'll most likely be able to get 20mb but with rtt times of 800ms it still feels slow (and is expensive)

I fail to see any legitimate reason for a home user needing 200mb download. I've worked for companies that struggle to saturate a 100mb link and that's with site to site file and database replication going on.

Personally I would give half of my downstream away if I could get it back as upstream ☺
royaltee

I have been supplied by every broadband provider available in my area, … I have been supplied by every broadband provider available in my area, talk talk, sky, plusnet, virgin, be there, orange, o2, the list goes on. Today, they are all the same, just different adverts. If you need customer service sometimes you get a great member of staff, sometimes you don't, the service you get depends more on you, what you know, asking the right people the right questions and how you act. Doesn't matter how much you pay or who you are with, literally no difference whatsoever. With bt infinity now and it's great and the hub 5 is solid with good wifi range. Bt fibre is not fibre to your door so you don't have to change anything in your house if you are moving from normal broadband over your phone line.


They all rely on BT Openreach for the connection in any case. I had immense problems with Talk Talk who were totally incompetent and actually had a department who despite being touted as dealing with your complaint were just experts at fobbing you off and wearing you down. At least with BT you are dealing closer to the organ grinder.
Been with BT for 3+ years on Infinity 2, always getting 76mbps up and 20mbps down. Never had any problems except when our router just stopped working. However this was swiftly dealt with and we received a new router within a couple of days.
DanIsTheMan

Been with BT for 3+ years on Infinity 2, always getting 76mbps up and … Been with BT for 3+ years on Infinity 2, always getting 76mbps up and 20mbps down. Never had any problems except when our router just stopped working. However this was swiftly dealt with and we received a new router within a couple of days.



​Can you see the exchange from your house ? oO
Coreydeals

I think we shall. I just went on their twitter and I found one of the … I think we shall. I just went on their twitter and I found one of the comments from them said we need to recontract to be able to, but it seems like someone on the phone team is saying the opposite. Definitely a waiting game.


Would be a bit of a con if we have to and get tied into a new contract and also potentially lose any discounts we may have.
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