BT Infinity 1 Fiber 38Mb + BT Sport + Premium Channels + AMC = £311 / year or £25.94/month including Line Rental
64°Expired

BT Infinity 1 Fiber 38Mb + BT Sport + Premium Channels + AMC = £311 / year or £25.94/month including Line Rental

60
Found 6th Apr 2016
Monthly costs

Unlimited Infinity 1: £10
Starter (freeview channels): £0
AMC - on BT TV: FREE
20 premium channels bundle: £2.50
BT Sport Pack – on BT TV: FREE

Total: £12.50

One-off costs

TV activation fee £10
Infinity activation fee £49
Home Hub delivery charge £7.95
Line Rental Saver £194.28

Total one-off: £261.23

Reward card: £100

Total costs / year: 12 * £12.50 + £261.23 - £100
Total costs / year = £311.23

Overall cost per month: £311.23 / 12 = £25.94
(or £27.73 if you don't wish to ay the Line Rental in one go)

How to get this deal:

Go to: productsandservices.bt.com/pro…es/

Select Unlimited Infinity 1 by clicking on "Select and personalize"

On the next window, ignore the premium channel and select "Starter + FREE BT Sport Pack" and continue to next step

Click on "Add AMC for FREE"

The premium channels are now offered at a discounted price of £2.50/month, select and finalize order.

Buy through quidco, and get £160 Cashback.
I got the deal when it was on couple of months ago.

£311.23 - £160 = 151.23
£151.23/12 = £12.60 per month!
- fac786

***** £100 reward card needs to be 'CLAIMED' on their website after the broadband has been installed. I received txt acknowledgement saying card posted up to 30 days.
- windhol
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60 Comments
OP - can you put equiv monthly cost, or show the upfront in the title?
Good luck getting it all installed successfully without weeks of delays, engineer visits, ignored communications and excuses.

Worst customer service I have ever dealt with.
Very poor customer service.
In fact a nightmare company.
don't forget topcashback think its £161 or £181
Are you guaranteed of getting 38Mb or does it depend upon how far from the cabinet or exchange you are?
Banned
MojoMan0427

Good luck getting it all installed successfully without weeks of delays, … Good luck getting it all installed successfully without weeks of delays, engineer visits, ignored communications and excuses.Worst customer service I have ever dealt with.



shug119

Very poor customer service. In fact a nightmare company.



Yep, when you get through to an Indian call centre and if you can understand them they tell you either they know nothing,can't do anything or that you're an idiot.

Would never deal with them again.We have Infinity 2 started off at 79mb and now down to 45mb in 2 months and apparently it's our fault, even though we've changed nothing.

Trouble with us English is we just sigh and take it on the chin.If this was France an angry mob would have descended on BT headquarters and set it on fire by now!


Edited by: "CoolElectronics" 6th Apr 2016
Dont touch this guys. Full of traps
We have Infinity... get consistent 37Mbps down and around 9-10Mbps up. No problems with delivery of kit or activation (we had an existing line, so didn't need an engineer visit), but my limited experience, thus far, of BT customer service is pretty abysmal. I'm also with Vodafone and they might as well be run out of the same call centre... they're as bad as each other. Thankfully, once everything is set-up, the hope with these things is that you'll never need to speak to customer service again, but it's that initial setting-up that can be very painful. The Indian call centre staff generally have no clue and are script-reading robots who don't listen. Infuriating, but it's how companies are able to offer these kinds of deals. Is it worth it? It is if everything goes smoothly, but it can be a nightmare if there are problems. Calculated gamble.
I have to say I am perfectly happy with my BT Infinity deal from before Christmas. Mainly because my £100 has finally arrived and my £120 Quido arrived February. Took some calls but at least it's sorted. As for install and service it was painless and getting good speeds. As with all suppliers it's Sod's law.

Edited by: "twinkle" 6th Apr 2016
twinkle

I have to say I am perfectly happy with my BT Infinity deal from before … I have to say I am perfectly happy with my BT Infinity deal from before Christmas. Mainly because my £100 has finally arrived and my £120 Quido arrived February. Took some calls but at least it's sorted. As for install and service it was painless and getting good speeds. As with all suppliers it's Sod's law.


ditto
twinkle

I have to say I am perfectly happy with my BT Infinity deal from before … I have to say I am perfectly happy with my BT Infinity deal from before Christmas. Mainly because my £100 has finally arrived and my £120 Quido arrived February. Took some calls but at least it's sorted. As for install and service it was painless and getting good speeds. As with all suppliers it's Sod's law.



Ditto. The problem we have here is that, like many huge companies who take on huge numbers of customers per week/month/year there are going to be some who don't get great service. My betting is the actual %tage is miniscule but the number is still pretty large due to the size of the rectriutment. Then these people who have had poor service tend to believe EVERYONE will also get that same service so advise everyone not to take up the offer.

I ummed and ahhhed for ages about taking up one of these amazing BT offers (asnd they ARE amazing!). Finally bit the bullet and went for their 38mb fibre offer a few months ago with the 140 quid Quidco and 50 quid bt card. The installation went very smoothly and both the quidco and card came through quickly. It effectively meant I am paying a net 17ish quid a month for u/l infinity 1, weekend calls, BT TV and BT Sport HD. Speeds are rock solid at between 36-37mb down and 9-10mb up. No downtime.

With Quidco now offering as much as 195 quid and BT offering the 100 quid card this is an ABSOLUTE NO-BRAINER.


Edited by: "bellboys" 6th Apr 2016
StockportGerbil

Are you guaranteed of getting 38Mb or does it depend upon how far from … Are you guaranteed of getting 38Mb or does it depend upon how far from the cabinet or exchange you are?



If you put your details into their checker it will tell you what you are expected to get and what you are guaranteed to get (obviously slightly lower).
Banned
bellboys

Ditto. The problem we have here is that, like many huge companies who … Ditto. The problem we have here is that, like many huge companies who take on huge numbers of customers per week/month/year there are going to be some who don't get great service. My betting is the actual %tage is miniscule but the number is still pretty large due to the size of the rectriutment. Then these people who have had poor service tend to believe EVERYONE will also get that same service so advise everyone not to take up the offer.I ummed and ahhhed for ages about taking up one of these amazing BT offers (asnd they ARE amazing!). Finally bit the bullet and went for their 38mb fibre offer a few months ago with the 140 quid Quidco and 50 quid bt card. The installation went very smoothly and both the quidco and card came through quickly. It effectively meant I am paying a net 17ish quid a month for u/l infinity 1, weekend calls, BT TV and BT Sport HD. Speeds are rock solid at between 36-37mb down and 9-10mb up. No downtime.With Quidco now offering as much as 195 quid and BT offering the 100 quid card this is an ABSOLUTE NO-BRAINER.



Please don't patronise me! Try actually googling 'bt bad customer service' there are THOUSANDS of bad reviews.Pray you do not have a problem that cannot be solved by a customer service representative reading off of 'idiot boards'.

uk.trustpilot.com/rev…com

thisismoney.co.uk/mon…tml

http://www.broadband.co.uk/broadband/providers/bt/reviews/page:all/

mirror.co.uk/mon…902

uswitch.com/bro…ce/

ispreview.co.uk/ind…tml

marketingmagazine.co.uk/art…ice


Edited by: "CoolElectronics" 6th Apr 2016
CoolElectronics

Excuse me, please don't patronise me! Try actually googling 'bt bad … Excuse me, please don't patronise me! Try actually googling 'bt bad customer service' there are THOUSANDS of bad reviews.Pray you do not have a problem that cannot be solved by a customer service representative reading off of 'idiot boards'.https://uk.trustpilot.com/review/bt.comhttp://www.thisismoney.co.uk/money/news/article-2539447/Wooden-Spoon-2014-BT-wins-worst-customer-service-awards.htmlhttp://www.broadband.co.uk/broadband/providers/bt/reviews/page:all/http://www.mirror.co.uk/money/bt-ee-customer-service-complain-5108902http://www.uswitch.com/broadband/news/2015/09/bt_talktalk_and_vodafone_among_worst_for_customer_service/http://www.ispreview.co.uk/index.php/2015/05/the-worst-uk-isp-call-centre-award-goes-too-bt-and-talktalk.htmlhttp://www.marketingmagazine.co.uk/article/1382047/bts-tripled-customer-base-wont-last-long-unless-nails-customer-service




Read my post AGAIN! Of course there will be because they have HUGE NUMBERS of customers and even thousands of bad reviews (are they all by different people, do you know?) is still a miniscule %tage compared to how many customers they have. It's not rocket science. Like I said, people who have had a bad review assume everyone will experience that and it's nonsense. Reviews will always be skewed with any company of this size because people are much more inclined to leave a review when they have been unimpressed/angry than if they have been treated well. Human nature. It's not like you haven't exhibited the kind of behaviour I'm talking about before given your previous statement in one of my deals that 'all Chinese phones have poor cameras'.


Edited by: "bellboys" 6th Apr 2016
BT are terrible I would never use them for any service.
Banned
bellboys

Read my post AGAIN! Of course there will be because they have HUGE … Read my post AGAIN! Of course there will be because they have HUGE NUMBERS of customers and even thousands of bad reviews (are they all by different people, do you know?) is still a miniscule %tage compared to how many customers they have. It's not rocket science. Like I said, people who have had a bad review assume everyone will experience that and it's nonsense. Reviews will always be skewed with any company of this size because people are much more inclined to leave a review when they have been unimpressed/angry than if they have been treated well. Human nature.



When you do have a problem - see you back here.
CoolElectronics

When you do have a problem - see you back here.


Do you work for BT ?
Banned
shug119

Do you work for BT ?



Do my previous posts make it sound like I do?
shug119

Do you work for BT ?



If that is aimed at me, I'm afraid I haven't got the time as I'm apparently already working for AliExpress and Gearbest . The standard of debating on here is frankly embarrassing. It would be akin to me accusing detractors on here of working for rivals. I'm just far too intelligent for that/possess an embarrassment gene.

Edited by: "bellboys" 6th Apr 2016
When I check 'starter + free bt sports' and click continue is changes my close package from infinity 1 to unlimited and no discounts are applied. Did anyone have a similar problem?
Banned
bellboys

If that is aimed at me, I'm afraid I haven't got the time as I'm … If that is aimed at me, I'm afraid I haven't got the time as I'm apparently already working for AliExpress and Gearbest . The standard of debating on here is frankly embarrassing. It would be akin to me accusing detractors on here of working for rivals. I'm just far too intelligent for that/possess an embarrassment gene.[/quoteIf that is aimed at me, I'm afraid I haven't got the time as I'm apparently already working for AliExpress and Gearbest . The standard of debating on here is frankly embarrassing. It would be akin to me accusing detractors on here of working for rivals. I'm just far too intelligent for that/possess an embarrassment gene.



Lol - yer right.
I signed up for BT Infinity 1 moving from Sky Broadband last week. Unfortunately it was the day before their latest BT Reward Card came in, so I've missed out on that. Still the Quidco looks good. We've got a activation date of a weeks time and all appears to be going smoothly so far. Still, had some hum dinger problems with Sky over the years.
If you thought TalkTalk were bad...........by comparison with BT, TalkTalk is the Waitrose of ISPs. And BT is more like the stuff on your shoe that you don't want brought into the house.
If your with BT, the best way is to go to their live chat on the website, your more likely to get uk customer service, mind you they still fob you off and tell lies.
If you ever move in to a new build house, just don't go with BT. You've been warned!!
great deal joining tomorrow maybe .......maybe not.
BT don't win the "worst customer service" awards in consecutive years for nothing.

People playing down the sheer level of contempt and incompetence from BT are simply the lucky ones.
I have a second property, only use it every other weekend, don't need a landline phone, just internet and some basic tv. Been with Virgin for 4 years and contract up next month - they're charging me £388 for the year, over £32 a month, and that's using their Line Rental Saver.

If I get this deal in via Quidco without the Premium Channels it's costing me just over a tenner a month.

I just got Virgin to refund the £184 Line Rental I paid them 2 days ago.

And yes, I've had BT in before, and yes their customer service can be bad, but really, this is a No Brainer for my situation.

Thank you for the post
Edited by: "FiveBobBill" 7th Apr 2016
Moving from talktalk to bt... I was under the impression bt will pay my extra charges talktalk wants from me for ending the contract early... I cant find anything with google, I think bt changed that with the reward card... Cant have both, I guess.
bellboys

If that is aimed at me, I'm afraid I haven't got the time as I'm … If that is aimed at me, I'm afraid I haven't got the time as I'm apparently already working for AliExpress and Gearbest . The standard of debating on here is frankly embarrassing. It would be akin to me accusing detractors on here of working for rivals. I'm just far too intelligent for that/possess an embarrassment gene.


3 jobs? Can't be bad
Good to see the art of discussion is flurrying here, I hate those other forums where obnoxious twots post baseless drivel.

Pretty much all big business can be the worst ever and always will be. BT might be one of the best at providing the worst ever service but so are EE, Three, Vodafone, British Gas, Sony, Samsung etc etc.

It's this reason why I don't bother recommending anything to friends and family, I might have had a flawless BT experience but they may not.
Edited by: "spannerzone" 7th Apr 2016
I'm just looking for a fast fibre connection and was gonna go with BT simply for the free bt sport. I have sky already so tv is no use to me. Anyone got any ideas?
Nothing to do with deal but being fair to BT been with them for years and always been good for me if any trouble have sorted it out because there line in there best interest to sort it out fast have been with a lot of the others and always got the same answer its BT line down to then not our end and never done any thing when it was at there end i can only speak from my time with them and NO i don`t work for them in any way.
Good deal for me as I've never had a BT landline, only a VM one, spoke to BT live chat and they confirmed no extra charges for putting in a BT Landline other than the one's listed on the deal

Probably going for this deal (with £150 quidco & £100 mastercard credit)

Total Entertainment + Unlimited BT Infinity 1 + Weekend Calls package. With this you'll get totally unlimited usage and up to 38Mb download speeds. Plus you can watch our BT Sport Ultra HD - the UK's first Ultra HD (4K) channel that is exclusive to BT TV and also watch BT Sport Pack for FREE including all 350 UEFA Champions League and Europa League matches and 38 Barclays Premier League games and much, much more. You get up to 49 premium Entertainment channels including 12 in HD and 9 Kids, AMC channel in HD, up to 80 Freeview channels with 12 in HD and a new 1TB YouView+ Box that allows you to pause and rewind, as well as record 600
hours of TV worth £249.

It's £23 a month for 12 months plus £17.99 monthly line rental, on a 12 month contract. There's a £20 engineer installation charge, Infinity activation of £49 and a £7.95 delivery charge that'll go on your first bill but there is no TV activation fee.
elninoteddy

I'm just looking for a fast fibre connection and was gonna go with BT … I'm just looking for a fast fibre connection and was gonna go with BT simply for the free bt sport. I have sky already so tv is no use to me. Anyone got any ideas?



​I'm just in the process of moving from Sky. They would only let me have Fibre for £20, but BT halved that. Gone for BTSports Lite which is free through Sky Sports. Think its just one channel in SD. Think BT Sports was £3-4 a month.
just ditched sky for my TV and virgin media for my broadband.

sky were taking the p*** with their price increase as you can get now tv incl the entertainments/movies package for £8 pm which covers sky atlantic/sky 1 which the misses watches.
virgin media....where do I start? 150mb pipe that I only got 30/40mb at best...but hey they use fibre...my ass!

had BT infinity before and it was rock solid! saving £500 this year on my broadband/tv package and this includes taking out the now tv deal for the extra channels we will be missing through BT!

not going to say their customer service is great, but time will tell.......

Edited by: "mickgoodie" 7th Apr 2016
Being a dimwit as far as these packages go how do you receive the BT Sport and AMC mentioned in the deal quoted in the main post?

Do you get a box or is it online via your computer or tablet?

If it is a box how do they connect? Our telephone line entry point is on the other side of the room from the corner where the tv is. Are they WiFi like a Now TV box or via ethernet cable?
STUkrugen

​I'm just in the process of moving from Sky. They would only let me have F … ​I'm just in the process of moving from Sky. They would only let me have Fibre for £20, but BT halved that. Gone for BTSports Lite which is free through Sky Sports. Think its just one channel in SD. Think BT Sports was £3-4 a month.



Surely BT sports lite doesn't show football? Cus the BT sport pack through sky is like £20 a month I think. What can I do to get the lite?
elninoteddy

Surely BT sports lite doesn't show football? Cus the BT sport pack … Surely BT sports lite doesn't show football? Cus the BT sport pack through sky is like £20 a month I think. What can I do to get the lite?



Oh I see it now, did you choose it when getting your internet through BT?
CoolElectronics

Please don't patronise me! Try actually googling 'bt bad customer … Please don't patronise me! Try actually googling 'bt bad customer service' there are THOUSANDS of bad reviews.Pray you do not have a problem that cannot be solved by a customer service representative reading off of 'idiot boards'.https://uk.trustpilot.com/review/bt.comhttp://www.thisismoney.co.uk/money/news/article-2539447/Wooden-Spoon-2014-BT-wins-worst-customer-service-awards.htmlhttp://www.broadband.co.uk/broadband/providers/bt/reviews/page:all/http://www.mirror.co.uk/money/bt-ee-customer-service-complain-5108902http://www.uswitch.com/broadband/news/2015/09/bt_talktalk_and_vodafone_among_worst_for_customer_service/http://www.ispreview.co.uk/index.php/2015/05/the-worst-uk-isp-call-centre-award-goes-too-bt-and-talktalk.htmlhttp://www.marketingmagazine.co.uk/article/1382047/bts-tripled-customer-base-wont-last-long-unless-nails-customer-service



Too right. With BT there is a "double whammy" of poor service. Not only is contacting their call centre a really stressful experience, but their policies mean there are so many ways they choose to take advantage of their customer base. I guess when you've been around for a while the arrogance sets in and you think people will stick with you however you treat them. Fortunately there are a growing number of savvy consumers who are brave enough to vote with their feet, even if they've been a BT customers for 20 years or more - as I was.
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