Bt infinity 1 for existing customers £26.99 month for 24 months.......@ BT (Retention offer)
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Bt infinity 1 for existing customers £26.99 month for 24 months.......@ BT (Retention offer)

54
Found 2nd Dec
Have been a BT infinity FTTP (fibre to the premises) customer for years. Was paying £47.99 mth for infinity and landline. I called them to say due to impending price rises on 7 Jan i was looking to leave. Retentions dept transferred me to the FTTP department and they offered me £26.99 for 24 mths for the same package. BT is increasing from 52meg to 72 meg shortly too they said.

I think is a great deal (effectively the £18.99 landline fee which i dont use anyway and then £8 for the fibre infinity broadband). Just ensure that if you are FTTP and not FTTC that you get through to the FTTP dept.

Top comments

Good deal for me, I have just left also just left BT for PlusNet as best offer was something like £75 a month for Infinity 2 + phone + TV package, told them I could get the same deal from PlusNet for £46 and was basically told that's because its a new customer offer if you call us back in 18 months we will be able to offer you a good deal!. I've been with BT around 20 years, just reinforces the view that it doesn't pay to be loyal!
54 Comments

I got £24.99 for 12 months but I had to switch providers before BT would offer this.

£26.49 FOR same package with bt sport included. Should I post that as a deal?

Original Poster

probably vassy1 yes lol. I tried getting bt sport added atthe time but she didnt know about it, saying i had to take bt tv to get it but i already have sky. I notice that if i now try adding bt sport myself form MYBT it says by taking it out you recontract for 12 mths......so no idea how this will affect my new deal and new 24mth contract....??
Edited by: "sparkymarky1234" 2nd Dec

Original Poster

i think my main point in posting this deal was that existing customers can get as good a deal as new customers if they try. Last week i was researching how to cancel BT and rejoin as a new customer etc but this has saved me all the hassle...of course you dont get the £125 mastercard tho.
Edited by: "sparkymarky1234" 2nd Dec

dvs18 m ago

I got £24.99 for 12 months but I had to switch providers before BT would …I got £24.99 for 12 months but I had to switch providers before BT would offer this.


Have you had the phone call from India saying that package doesn't exist? Spent the past 15 minutes on the phone getting the £24.99 as the system is only allowing £28.99. BT, and fair ply to them in Swansea, couldn't get the £24.99 so instead credited my account with £48. Very good CS from BT.

Just left BT to Plusnet..

My experience of BT is you have to hit the right person on the right day. I have a pretty good deal, but my friend beats mine by about a fiver a month. As much as I tried and threatened to leave sales staff just said they couldn't beat it or match it, literally saying there is absolutely nothing more, they would have to let me go. They just offered to extend my deal at the same price for 18 months so its not bad as they also out of the blue upgraded me from 52 to 76MB fibre a few weeks ago. Service has been very good so have to take that into account too. BTmobile is also a good price.
Edited by: "BlackCloud" 2nd Dec

Not sure this is a good deal so I won't vote either way. But I have infinity 2. Bt sport (full package) and hd. For 29.99

Sound good I'll give it a try heat added

I only got 28.99

For 12 months mind, wouldn't want to be tied up for 24 months.

I don't mind paying a bit extra as they don't seem to throttle speeds.
Edited by: "PlayChase" 2nd Dec

Leedavis198711 m ago

Not sure this is a good deal so I won't vote either way. But I have …Not sure this is a good deal so I won't vote either way. But I have infinity 2. Bt sport (full package) and hd. For 29.99


Does appear to be hit and miss. I've been paying £39.99 for Infinity 2 and it's only because they're increasing the monthly charge that I can get out of the contract. The increase planned for January 2018 is £2.50 and that was all they could do. So they effectively wanted me to renew the contract on the price I'm on now!

Gone to Talk Talk for £25 / month for the same package, and moved both mobiles over to Tesco Mobile. So BT have just lost £60 / month from me...

Good deal for me, I have just left also just left BT for PlusNet as best offer was something like £75 a month for Infinity 2 + phone + TV package, told them I could get the same deal from PlusNet for £46 and was basically told that's because its a new customer offer if you call us back in 18 months we will be able to offer you a good deal!. I've been with BT around 20 years, just reinforces the view that it doesn't pay to be loyal!

Original Poster

I think this is a good deal for people like me on newish estates where you want fibre but cannot swap suppliers - this estate for example can only have bog standard adsl broadband or full FTTP - no inbetween FTTC is available and thus its ONLY bt here who can supply/control the supply service.So those of us having no option to switch to other suppliers will do well by this deal i think. BT reminded me of this (which i already knew) last year when i threatened to leave and they called my bluff lol saying well you do realise we are the only people who can do FTTP don't you so you try and switch if you want.
It was amusing if nothing else.
Edited by: "sparkymarky1234" 2nd Dec

The worst utility company i have ever used in the last 20 years. After my first horrific experience of call centres in India I tried them again after a few years thinking they must have improved.... NOPE! I got out of my contract after 2 months as the service and product was so bad.

I was offered £26.99 for 18 months in a link from the email announcing next year's price increase. I phoned to see if I could get the figure down lower, but no luck. Instead BT tried to charge me £55 for "BT Broadband equipment charges": I was leaving three days before the end of my contract. I called BT again and pointed out the BT increased charge email said there would be no exit charge and they backed down immediately...

I ended up with First Utility: £24.99 a month for 18 months with £75 Quidco cashback - equivalent to £20.82 month.

Cheers my deal ends in February, might try and get a better deal . Or else back to Sky.

Best retentions could do for me was £41.49 per month. Feel ripped off as BT seem to charge what they can get away with. Can't believe some people getting same service for £26.99.

So - this is £26.99 for the Landline AND the Infinity 1 broadband?

Original Poster

Camiano8 m ago

So - this is £26.99 for the Landline AND the Infinity 1 broadband?


yes

well i am glad for you as for me retention could do nothing better had got so cancelled and resigned with partners name. will be paying less an £100 card as a bonus. good job BT

had a email from bt advising that they are increasing prices by 2.50 and my current deal ends in march and then i pay the standard charge of 49.99.
i'll have to give them a call or ill go back to sky, think bt has been slightly better than sky

Meh...... only signed back up on 18 month at £31.99 with no bt sport. These people take the mick

Bazza711 h, 25 m ago

Have you had the phone call from India saying that package doesn't exist? …Have you had the phone call from India saying that package doesn't exist? Spent the past 15 minutes on the phone getting the £24.99 as the system is only allowing £28.99. BT, and fair ply to them in Swansea, couldn't get the £24.99 so instead credited my account with £48. Very good CS from BT.


No call from India (not yet anyway!) The package is showing in my account as £24.99 currently.

How do you find out if you can get FTP
Edited by: "Adam786123" 2nd Dec

I got £40 a month to stay on infinity 2 for 2 years plus £12 for BTTV with BT Sport HD last month but I specifically asked about price rises and he tild me they wouldn't apply to me. Got the price rise email a couple of days ago so will be calling to complain

Original Poster

Adam78612337 m ago

How do you find out if you can get FTP


i think around 4 years ago i had to go through the openreach side of BT. Bt itself kept saying no, fibre is not available in your area. But i persevered and if you speak to the BT Openreach side of the business they installed it for me no probs.
Edited by: "sparkymarky1234" 2nd Dec

vithya2 h, 5 m ago

Just left BT to Plusnet..



You didnt go very far then eh lol

sparkymarky123427 m ago

i think around 4 years ago i had to go through the openreach side of BT. …i think around 4 years ago i had to go through the openreach side of BT. Bt itself kept saying no, fibre is not available in your area. But i persevered and if you speak to the BT Openreach side of the business they installed it for me no probs.



Openreach do not deal with end users and have no ability to bill them, so you must have a wholesale or LLU service provider

I pay £25.99 for unlimited 76mpbs and line rental and weekend calls, accepted the offer 2 weeks ago 18 month contract

deanos19 m ago

I pay £25.99 for unlimited 76mpbs and line rental and weekend calls, …I pay £25.99 for unlimited 76mpbs and line rental and weekend calls, accepted the offer 2 weeks ago 18 month contract



great deal that is i spoke to them 40mins go they will do the price i am already paying £35.99
i said no

Give this a go tomorrow although having had my fingers burnt today from VM I may get fobbed off.

Just ditched BT and Sky for a £61 a month deal with VM only to be informed today there’s £241 upfront costs to pay all because I’ve asked for 3 boxes 2 upstairs 1 down’ VM didn’t really want to know re a better deal so I’ve binned them off and cancelled the planned installation in a fortnight.

On to BT and Sky tomoz hopefully cut some sort of deal to reinstate services

I pay £30.5 for infinity1, £8 for inernational calls ,plus £7 for mobile sim, total £45.50, my contract will expired next week, signed switch to vodafone on black friday deal £25 for 76mb. but after a week vodafone canceled my order because they can't allocate fiber on my street, no space in cabinet.. wtf?
just got email from BT with upgrade offer: £30.5 for 75mb. 18monhs contract, but my line is max 55mb so I don't need infinity2. so called them and ask for any reduction or free addons , so what they offer me?
infinity1 for £31.50. It is a worst deal than they send me on email. don't know how you can get a deal like in the title
I will switch to talktalk or plusnet ...

sparkymarky12342 h, 48 m ago

i think around 4 years ago i had to go through the openreach side of BT. …i think around 4 years ago i had to go through the openreach side of BT. Bt itself kept saying no, fibre is not available in your area. But i persevered and if you speak to the BT Openreach side of the business they installed it for me no probs.



Don't you mean FTTC, not FTTP?

Original Poster

nope, i mean FTTP. FTTC is the more common method; fibre to the cabinet then just copper to the house.
FTTP is optical all the way into the house, (with the up to 300mb speeds) which is what i had to have. Couldnt have FTTC for some reason which i cant remember now. Be it the cabinet or the exchange.
Edited by: "sparkymarky1234" 2nd Dec

sparkymarky123410 m ago

nope, i mean FTTP. FTTC is the more common method; fibre to the cabinet …nope, i mean FTTP. FTTC is the more common method; fibre to the cabinet then just copper to the house.FTTP is optical all the way into the house, (with the up to 300mb speeds) which is what i had to have. Couldnt have FTTC for some reason which i cant remember now. Be it the cabinet or the exchange.



you are in a newbuild ?

Most new estates now have fibre direct to the home, trouble i there are only about 3 providors so no competition on prices

deanos23 m ago

you are in a newbuild ?Most new estates now have fibre direct to the home, …you are in a newbuild ?Most new estates now have fibre direct to the home, trouble i there are only about 3 providors so no competition on prices



That doesn't surprise me with the cost of copper!

Slarty5 h, 16 m ago

I was offered £26.99 for 18 months in a link from the email announcing …I was offered £26.99 for 18 months in a link from the email announcing next year's price increase. I phoned to see if I could get the figure down lower, but no luck. Instead BT tried to charge me £55 for "BT Broadband equipment charges": I was leaving three days before the end of my contract. I called BT again and pointed out the BT increased charge email said there would be no exit charge and they backed down immediately...I ended up with First Utility: £24.99 a month for 18 months with £75 Quidco cashback - equivalent to £20.82 month.



I'm thinking of dumping BT for the same reason. The thing I miss most on the "Smart" Hub is the inability to have a guest network. I see that the EE Bright Box 2 (VDSL) can do this but haven't been able to find out what router is provided by First Utility. Unfortunately the BB2 seems to be a step backwards from the Smart Hub in many ways though.

The other interesting thing about First Utility is that they promise the price won't go up at the end of contract.

I've just renewed mine this week and got landline inc infinity 1 for £31 for 18 month, I already get 65meg speed when they put me on infinity 2 speeds 6 months ago.
I was leaving O2 due to Tugo app stopping and can't get a signal so got 2 sims on family for £20 fre mins/txt and 6 gig each. So saving £12/month there as well.

deanos19 h, 27 m ago

I pay £25.99 for unlimited 76mpbs and line rental and weekend calls, …I pay £25.99 for unlimited 76mpbs and line rental and weekend calls, accepted the offer 2 weeks ago 18 month contract


I got the same deal on retention and they chucked in the hub 5 for free and they've upgrade my on line storage as well. Fibre 2 gives you more antivirus accounts as well over fibre 1.

dvs23 h, 1 m ago

I got £24.99 for 12 months but I had to switch providers before BT would …I got £24.99 for 12 months but I had to switch providers before BT would offer this.


Me too or £29.99 with anytime calls included. The trouble is that even with this EE was cheaper over 18 months when factoring in the £75 reward card and £69 Quidco.
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