Bt infinity 2 £20 month for 18 months (usually £28) existing customers
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Bt infinity 2 £20 month for 18 months (usually £28) existing customers

17
Found 1st Nov 2014
I signed up to BT 3 months ago on the 40gb data limit a month.

I was looking to upgrade to BT infinity 1 was going to do online and would cost £23 a month. I went on live chat (contact us link) to ask few questions the agent said they can offer me some deals and phoned me and put me though to options team.

they offered me BT 1 unlimited with no change to contract which still had 15 months left for a month £21.

then offered me BT ininty 2 unlimited for £20 a month but would need do 18month contract made sense to me as only 3 more months.

may help some others looking to upgrade just don't do online go on live chat or phone them for a deal

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Excludes line rental!
- skgwho

17 Comments

Original Poster

must add plus line rental

If you're an existing BT customer you're already paying line rental, surely?

Banned

Comment

pothead13

must add plus line rental






Agree. Must be clear.

Original Poster

WG47

If you're an existing BT customer you're already paying line rental, … If you're an existing BT customer you're already paying line rental, surely?

.

sorry do not no how edit on phone its still cheaper then the usual £28 + line rental

Comment

pothead13

must add plus line rental



Disagree - clearly states for existing customers so they'll already be paying the line rental. The deal is for a reduced price on a product available to existing customers.

Many thanks. Been looking for a better deal on my current infinity. BT wouldn't budge one week ago. Now got the deal I want. Hot.

Offered similar myself 3 or 4 weeks back when considering leaving for sky. Was still too much for me so turned it down. As what I think was a last ditch attempt by BT they offered me Infinity 2 @ £14.53/month on a 12 month contract - I'm happy to say I snapped their hands off.

I think around £17/month is considered good from BT retentions but every now and again they will offer better if you hold out.

Note: I was actually still in contract with BT but had the ability to leave without penalty due to their pending price increase.


Edited by: "Padgio" 1st Nov 2014

Padgio

Offered similar myself 3 or 4 weeks back when considering leaving for … Offered similar myself 3 or 4 weeks back when considering leaving for sky. Was still too much for me so turned it down. As what I think was a last ditch attempt by BT they offered me Infinity 2 @ £14.53/month on a 12 month contract - I'm happy to say I snapped their hands off.I think around £17/month is considered good from BT retentions but every now and again they will offer better if you hold out.Note: I was actually still in contract with BT but had the ability to leave without penalty due to their pending price increase.



How can you leave under contract?

Moral = really shouldn't sign up in the first place for fibre broadband with a usage limit.

Idea for others = also consider BT's "value" brand - ie Plusnet.
(And do watch out for UPLOAD speeds too - some cap very low instead of c20Mbps.)

Cashbacks and offers can vary a LOT though:
eg last month £100 on TCB, now £10; was 6 months at c£4, now free; was no £back from PlusNet, now £50.



Edited by: "mk-donald" 1st Nov 2014

ed1980

How can you leave under contract?


When BT announced increases to their prices towards the end of September they sent out a letter/email to everyone about it and included in the small print was that if you wanted to leave because of the increases you could let them know WITHIN 30 DAYS to leave without penalties... [my 30 days ran out around October 20th].
Edited by: "mk-donald" 1st Nov 2014

Thanks mk - spot on!

I was on an 18 month broadband package. It had a reduced period of 12 months which I had just come out of and so I was due to pay full price (think £16/month) for the remainder of the contract. I also got the Home Hub 5 thrown in which is an excellent router.

I just spoke to Rishi Chakraborty on online chat, would not entertain it at all! Told me that if I cancel my infinity 2 which I have been paying £26.00 for years, then I would have to pay a £30.00 cancellation fee! So don't work when I try it! But good lick to those of you who manage to get a reduction, switch to sky I think

Luck*

mk-donald

When BT announced increases to their prices towards the end of September … When BT announced increases to their prices towards the end of September they sent out a letter/email to everyone about it and included in the small print was that if you wanted to leave because of the increases you could let them know WITHIN 30 DAYS to leave without penalties... [my 30 days ran out around October 20th].



Cheers for your help, spent 10 mins on the phone and explained i never received any notification regarding price hike.....contract cancelled and ends on 30th Nov.

Quick call to Sky and i could save £15 pm without haggling but my Sky deal runs out on the 5th November so even better
Edited by: "ed1980" 1st Nov 2014

becks01

I just spoke to Rishi Chakraborty on online chat, would not entertain it … I just spoke to Rishi Chakraborty on online chat, would not entertain it at all! Told me that if I cancel my infinity 2 which I have been paying £26.00 for years, then I would have to pay a £30.00 cancellation fee! So don't work when I try it! But good lick to those of you who manage to get a reduction, switch to sky I think


I think the point OP was making that while early in their contract they were (a) upgrading and (b) committing to a fresh new long commitment.
For people just wanting to reduce price for what they are already getting, I believe that BT will only normally entertain negotiating a fresh contract deal when you are in the last 3 months of your current contract commitment - though a £30 cancellation fee sounds very mild, ie only one month's penalty.
A year ago I got my then proposed £26/m reduced by £8.50/m for a fresh 12m commitment - which I'm just coming to end of of, hence personally migrating to Plusnet with £100 TCB. Probably return in 18m time if their £back/voucher offer is good enough.

Otherwise as mentioned above if when BT up their prices, look out for opportunity to notify them within 30 days of that price hike notice to give them notice to leave without penalty.

Edited by: "mk-donald" 1st Nov 2014

Worst customer service ever , do not go with them,am now on sky broadband , better speeds than bt infinity in my area

Things may have changed..but...I was never so glad to leave a contract as the BT one a few years ago. They were like a slippery eel as even when they upped their charges for one aspect of my package I couldn't get out early due to the way the package was arranged. Their traffic management & D/L caps were a nightmare and their customer service had a 'we've got you by the nuts sucker' feel to it. Never Again !!
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