BT Mobile Sim Only Deals (Existing Customers) - WORTH CHECKING OUT!!! :)
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BT Mobile Sim Only Deals (Existing Customers) - WORTH CHECKING OUT!!! :)

8
Found 27th Mar 2017
THIS IS FOR THOSE WHO HAVE BT MOBILE SIM-ONLY AND BT BROADBAND, NOT SURE ABOUT THOSE WITHOUT BROADBAND, BUT STILL WORTH THE CHECK! I THINK THESE DEALS ARE SOMETHING BT IS DOING FOR EXISTING CUSTOMERS

My parents don't use the internet on their phone, and when we signed up to BT Mobile sim only, they were able to get 200 minutes (now 400), unlimited texts and 500MB of data for £5 a month, which includes a £5 discount for having BT Broadband. Still a bargain! But they were able to get something better for the same price, which you'll see below.

Both of them have been with BT Mobile for OVER A YEAR, and I decided to check the My Mobile section of our online BT account at bt.com/mym…ile and then clicking on 'Change your Plan' to see if we could change the sim only plans. Here's what BT says about changing to a new plan: "Yes. It's probably a good idea if you keep going over your allowance. You can move up to one of our other plans whenever you want without extending the length of your contract. Just log in to bt.com/mym…ile where you can also see what you've used to help you choose the best option. You might also find that you've got more than you need in your plan. So you can choose to pay less every month by moving down a plan. Just go to bt.com/mym…ile. You can move down once in your 12-month contract and save yourself from paying extra for the rest of the contract."

Surprisingly I'm glad I did this, it came up with a total of 11 sim only packages with good value - different options to suit your needs and at good prices too! They come with unlimited access to BT Wi-Fi and are new 12 month 4G contracts. Bear in mind that there may be different deals for you, could be dependent on how long you've had BT Broadband (we've been on it for years) and I think you will need to have been with BT Mobile for more than a year to get as many deals as my parents could see - my sister couldn't see as many as we could, but instead: 1. 3GB data, 500 minutes, Unlimited texts for £8, 2. 2GB data, Unlimited minutes, Unlimited texts for £10, 3. 6GB data, Unlimited minutes, Unlimited texts for £12 and 4. 15GB data, Unlimited minutes, Unlimited texts for £20 with each package saying "maintains existing contract":

I'm still waiting for my contract with 3 to finish so I can move to BT, the sim-only deals are pretty good! Definitely worth checking out! :P
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Just left BT after 11 months of a twelve month contract cost me a fortune of false bills to leave, including paying for services i did not have or use, non existant line rental, (charged an extra months line rental even though i paid up front), still have two months to pay for mobile, i could not wait to be away, pathetic service, (even got charged for ringing some of THEIR service lines), Mobile was not too bad when i got it, took them five days to port my number both ends. Could not wait to leave. Their EE broadband is almost competative if you a a member, better and cheaper EE from other places though such as Plusnet
Original Poster
moorjock

Just left BT after 11 months of a twelve month contract cost me a fortune … Just left BT after 11 months of a twelve month contract cost me a fortune of false bills to leave, including paying for services i did not have or use, non existant line rental, (charged an extra months line rental even though i paid up front), still have two months to pay for mobile, i could not wait to be away, pathetic service, (even got charged for ringing some of THEIR service lines), Mobile was not too bad when i got it, took them five days to port my number both ends. Could not wait to leave. Their EE broadband is almost competative if you a a member, better and cheaper EE from other places though such as Plusnet



Hmm, strange, we only pay £49.99 in total a month for 3 BT SIM-Only plans at £5 each (2 with unlimited minutes and texts and 500MB data) and Unlimited BT Infinity 1 Broadband including line rental. We haven't been charged for anything else, and we haven't bothered to look at BT Sport as we don't watch football. I like the free BT Virus Protect (McAfee) security software which we have on all our laptops. If we have problems with our broadband or mobile, or monthly price has changed, we ring BT which is free (0800 number) or chat to them online. I've seen many comments similar to your situation, but we've not a problem. The only one problem we had was a long time ago when our monthly price went up, (this was way before we got BT Mobile) but got this sorted out by chatting to them, and they also refunded some money back too. We then downgraded from Infinity 2 to 1, as our line can't get the speeds that 2 can go up to, which reduced our monthly price even more.
moorjock

Just left BT after 11 months of a twelve month contract cost me a fortune … Just left BT after 11 months of a twelve month contract cost me a fortune of false bills to leave, including paying for services i did not have or use, non existant line rental, (charged an extra months line rental even though i paid up front), still have two months to pay for mobile, i could not wait to be away, pathetic service, (even got charged for ringing some of THEIR service lines), Mobile was not too bad when i got it, took them five days to port my number both ends. Could not wait to leave. Their EE broadband is almost competative if you a a member, better and cheaper EE from other places though such as Plusnet



Similar here. No issues whatsoever with BT but my contracts are up and so I'm moving for a better deal. Had a horrendous time leaving, just been billed for some ridiculous amounts which I'm now going to have to spend months fighting. Such a shame as I was happy with the service whilst I had it!
Heat for effort, plus just doubled my minutes for no extra cost.
Edited by: "robertr" 28th Mar 2017
moorjock

Just left BT after 11 months of a twelve month contract cost me a fortune … Just left BT after 11 months of a twelve month contract cost me a fortune of false bills to leave, including paying for services i did not have or use, non existant line rental, (charged an extra months line rental even though i paid up front), still have two months to pay for mobile, i could not wait to be away, pathetic service, (even got charged for ringing some of THEIR service lines), Mobile was not too bad when i got it, took them five days to port my number both ends. Could not wait to leave. Their EE broadband is almost competative if you a a member, better and cheaper EE from other places though such as Plusnet



BT customer service numbers are Freephone 0800 numbers, even if calling from a BT Mobile 0800 numbers are free.
robertr

BT customer service numbers are Freephone 0800 numbers, even if calling … BT customer service numbers are Freephone 0800 numbers, even if calling from a BT Mobile 0800 numbers are free.


Thats what i thought also, but after going over and over issues with a nice indian man i was transferred (numerous times on numerous occasions), to another helpline, on the occasions i was not disconnected, i was charged for the calls, (which never rectified anything). The original BT deal i took out worked out at £25 a month after paying up front line rental, my last bill was £54.85 the only thing i had changes was adding another £5 sim, according to them i left before my contract ended, yet i was charged at the out of contract rate because i had served my contract time (my actual contract start date was delayed by three weeks i received a one off payment to say sorry for this of £16. BT are a monopoly, their prices are a farce, so many different tiers and no bonus or reduction for loyal customers, the right hand does not know what the left is doing. Proved it all to me when i asked if i could upgrade to the 72 meg infinity 2 pack after five months to be told i could not get that speed on my line yet my mother who lives five doors down gets 70 meg on her line from BT. Last time i go with them
moorjock

Thats what i thought also, but after going over and over issues with a … Thats what i thought also, but after going over and over issues with a nice indian man i was transferred (numerous times on numerous occasions), to another helpline, on the occasions i was not disconnected, i was charged for the calls, (which never rectified anything). The original BT deal i took out worked out at £25 a month after paying up front line rental, my last bill was £54.85 the only thing i had changes was adding another £5 sim, according to them i left before my contract ended, yet i was charged at the out of contract rate because i had served my contract time (my actual contract start date was delayed by three weeks i received a one off payment to say sorry for this of £16. BT are a monopoly, their prices are a farce, so many different tiers and no bonus or reduction for loyal customers, the right hand does not know what the left is doing. Proved it all to me when i asked if i could upgrade to the 72 meg infinity 2 pack after five months to be told i could not get that speed on my line yet my mother who lives five doors down gets 70 meg on her line from BT. Last time i go with them



Strange, I'm sure you can only be charged to the number you've called, if you get transferred your connected call is still to the original number. Were the calls made from BT Mobile which include calls to 0800 free, if not, then it might be that your mobile provider charged for calling 0800 numbers.

There are a few reasons as to why Infinity 2 may not have been available at that time. Telephone lines can route different ways and also be of different quality, it might be that your mothers line was of a higher quality and/or had a more direct route to the cabinet meaning she could get a faster speed. Alternatively, the fibre cabinet can get to full capacity and if that is the case then you wouldn't be able to get Infinity until Openreach provided more capacity or someone stops their service freeing up a space to be connected to.
Edited by: "robertr" 28th Mar 2017
Original Poster
robertr

Strange, I'm sure you can only be charged to the number you've called, if … Strange, I'm sure you can only be charged to the number you've called, if you get transferred your connected call is still to the original number. Were the calls made from BT Mobile which include calls to 0800 free, if not, then it might be that your mobile provider charged for calling 0800 numbers.There are a few reasons as to why Infinity 2 may not have been available at that time. Telephone lines can route different ways and also be of different quality, it might be that your mothers line was of a higher quality and/or had a more direct route to the cabinet meaning she could get a faster speed. Alternatively, the fibre cabinet can get to full capacity and if that is the case then you wouldn't be able to get Infinity until Openreach provided more capacity or someone stops their service freeing up a space to be connected to.



Sure is strange, BT's customer service number is free, and ringing from BT Mobile to 0800 numbers are free too. The reason we downgraded from Infinity 2 to 1 was because the guaranteed speed that we could get was below the Infinity 1 threshold, so there was no point paying extra for Infinity 2, reduced our monthly payment which is good and we're still getting the same speed as before. Glad you were able to double your minutes - were you able to see as many packages as I did?
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