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BT Retail - new line installation offer: £29.99 (save £95)
BT Retail - new line installation offer: £29.99 (save £95)

BT Retail - new line installation offer: £29.99 (save £95)

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BT have extended their offer to install new lines for £29.99 until the end of September 2008 - a saving of £95 - as long as you agree to an 18 month contract with them

Please note, you need to call them (try 0800 800 150) and specifically ask for this deal.. - its not available online

Regards
Sunil

34 Comments

Original Poster

Please see my ]old/original thread for more details on this offer

Regards
Sunil

My dad tried to get this deal just few weeks after this was posted previously but had no luck with Bt and ended up getting told regular £125 new line price :thinking:

I kept getting fobbed off about the whole "coming from Virgin broadband" etc and was put through to around 4 different people.

The last person took note of the offer I wanted and has passed it on via some sort of "New Customer Request Form" and said a member of the technical team would be in contact with me soon to discuss pricing and installation dates...is this the norm?

now would someone want to get a BT line and for 18months! rip off! Mobile phones and free lines with Virgin are all thats needed

Roll on when my 12 month contract is up with them... Dont like BT (Seems a good deal though...)

Banned

Still a terrible deal.

Anarchist;2481168

Still a terrible deal.



I'd rather pay £29.99 than £125 though.

I wish sky do without BT.....For a sky contract I had to enter in to a BT contact...the circle is vicious if you keep shifting your home for every year ;-)

This deal is good info as BT would not tell you about this deal...good point OP

I would love to move away from V.Media, but can do without new 18 montch contract!

Voted hot.

It's a great price considering that even 125 quid isn't bad at all. If no line is available at your home then they will dig up the road / do what's necessary to get that line installed and for what? 125 quid.

Try asking Virgin/whoever to do that if they didnt already have a cable connection to your home. *wink*

Here's the updated T&C's for the new offer too:

Source:
serviceview.bt.com/lis…htm

**

25/08 Calling Plans - Line Connection Special Offer
This Notice replaces Notice 21/08

This Special Offer is available to eligible residential customers between 1st July 2008 and 30th September 2008 (inclusive) who agree to take Unlimited Weekend Plan, Unlimited Evening & Weekend Plan, or Unlimited Anytime Plan for a minimum period of 18 months.

Customers taking this Special Offer will receive a discount of £95.00Inc. VAT off our current standard new line connection price of £124.99Inc. VAT.

Calling Plan monthly charges including line rental are:

Unlimited Weekend Plan £10.50* Inc. VAT Unlimited Evening & Weekend Plan £13.20* Inc. VAT Unlimited Anytime Plan £16.45* Inc. VAT.

The saving will be shown under the Rental Charges section of your bill, or if you have paper-free billing, this will be shown on your e-bill. If you are a Pay&Call customer you will see this credited to your Pay&Call Moneybox account.

Customers taking this Special Offer must remain on a Calling Plan for 18 months from the date of purchase.

Customers ceasing service during the minimum period of the special offer will be asked to pay, as a single payment, a sum which is equal to the total of the standard line rental charges (currently, £11.75inc. VAT per month) left in the 18 month minimum period.

This special offer is only available to residential customers on:

Unlimited Weekend Plan, Unlimited Evening & Weekend Plan, Unlimited Anytime Plan BT Working Together (for residential lines) BT Working Together Talk (for residential lines) or BT Pay&Call.

Service is provided under the Conditions for BT Telephony Services and the additional conditions set out below:

1. BT Together - Local Calls Option, BT Working Together, BT Working Together Talk, are no longer available for new supply, so existing customers taking this special offer will not be able to return to these packages.

2. Customers must make at least 30 chargeable or inclusive calls every three month period or 10 chargeable calls or chargeable inclusive calls per month if you are billed monthly.

3. Customers can only apply for this special offer once in any 18 month period.

4. Customers may upgrade their Calling Plan but they may not downgrade within the minimum period.

5. Customers who qualify for BT Basic may migrate without fulfilling the remainder of their minimum period.

6. Customers moving home and retaining an account with BT will take the remaining minimum period with them.

7. At the end of the minimum period customers will continue to pay their Calling Plan charges. Customers wishing to move to a new Calling Plan at the end of the minimum period may do so by contacting BT.

8. Customers who are still in term with some other residential offers are excluded from this Special Offer.

9. BT reserves the right to withdraw this Special Offer at any time.

10. All prices are subject to change.

* For customers who have paper-free billing (otherwise add £1.25inc. VAT) and pay by direct debit or monthly payment plan and who spend at least £10.49 on rental charges per month Not all of our services are available for paper-free billing.

If you do not pay by direct debit or monthly payment plan you will be charged a payment processing fee of £1.50per month or £4.50for every three month period by BT Payment Services Limited, a wholly owned subsidiary of BT. This fee is not subject to VAT. This fee will be deducted from any money paid before any payment is allocated against charges for your service. All amounts due which are not paid by direct debit or monthly payment plan will be collected by BT Payments Services Limited.

British Telecommunications plc

1st July 2008

Lats;2481337

I would love to move away from V.Media, but can do without new 18 montch … I would love to move away from V.Media, but can do without new 18 montch contract!



me too, same fix, am thinking get the line for 125 and get it refunded from SKY,
the refund of BT line installation is available to new SKY customers.

Razor_777;2481338

Voted hot.It's a great price considering that even 125 quid isn't bad at … Voted hot.It's a great price considering that even 125 quid isn't bad at all. If no line is available at your home then they will dig up the road / do what's necessary to get that line installed and for what? 125 quid. Try asking Virgin/whoever to do that if they didnt already have a cable connection to your home. *wink*



well said mate cannot agree more, guess they are regulated to dig to your house :thinking:

Nothing against the OP, but I had an absolute NIGHTMARE with this offer a couple of months ago when moving house. BT at their absolute worst :x

Nobody seemed to know what was going on - even when I pointed out it was on their own web site. It was like pass the parcel, being fobbed off onto a new 'customer service' rep for 10 days, including having to cancel and re-book the installation 3 times. Makes me mad just thinking about it - probably the biggest stress of my whole house move!

End result was I had no option than to pay the £124.99 for the line installation. Even that was delayed on the day because the engineer wasn't qualified to go on my roof and I had to wait for a 'flat roof engineer'!!! :shock:

Needless to say, BT didn't get my broadband custom - went with O2 who I'm very happy with. Save yourself the stress - avoid!

dP

BT still have too much of a monopoly position.

There charges for some things are not related to the real world.

Recently I got new windows - and the BT cable passed through the old window frame. The window fitters said they could not touch it - and it would need to be rerouted prior to them commencing work.

When BT were called out - they said they charged 130ukp for this - and said only they were permitted to do it. But then the engineer gave me the number of his friend who was an ex BT engineer - and he replaced it - and installed two new sockets - and charged thirty quid cash.

sach1636;2481293

I wish sky do without BT.....For a sky contract I had to enter in to a BT … I wish sky do without BT.....For a sky contract I had to enter in to a BT contact...the circle is vicious if you keep shifting your home for every year ;-)



If you keep moving home, why not pay an independant installer to fit a new dish ?
Then you just notify Sky that you have changed your address.

You only need the a phone line if you have added Sky "Multiroom" to your contract.
If not, the phone line is only required for the first 12 months.

Alan

I had a bt line and they wanted the charge £124.99 and I said I wasnt paying some person on the phone this money for pressing turn on line fgs. So I called BT corp team in london where the boss Ben is located and the nice person took the charge off the invoice and done it without any question.

Banned

all i can say is bt are rubbish, dont use them :x:x

roselee;2483169

all i can say is bt are rubbish, dont use them :x:x



It's pot luck to be honest, I had BT in my old house for years and only experienced one minor problem (downed broadband) to which a call to the BT support team sorted in a matter of minutes. Couldn't fault them.

My stepdad went with Talktalk on the other hand and had problem after problem - whereas next door who had the exact same package encountered none whatsoever!

sounds an interesting deal as i've been considering moving from virgin. i currently just have the broadband only, and no landline at home. in fact i pulled out the old boxes and cables as they were in the way

i don't need a landline as i have my mobile, but i noticed the following...

2. Customers must make at least 30 chargeable or inclusive calls every … 2. Customers must make at least 30 chargeable or inclusive calls every three month period or 10 chargeable calls or chargeable inclusive calls per month if you are billed monthly.



so that means you MUST make phone calls on a regular basis? by inclusive calls does that mean if you get free weekend calls you can just make 30 short calls at random for free at weekends to another landline to qualify? ie. call my office 30 times a month at weekends and hangup when my voicemail answers?

if it's £10.50 a month and BE broadband is £18 for upto 24mb (or 16mb realistically) then £28.50 beats my 4mb/L £25 virgin package. i'm about 350 metres from the exchange so it sounds like i'd get 4x my normal speed and 24/7 (i want unlimited internet, i don't need tv or phone)

uni;2483963

sounds an interesting deal as i've been considering moving from virgin.



Any specific reason why you are considering to move from Virgin? Because I am planning to get into a contract with Virgin!:?

you will not get this deal unless it's offered to you by mail.

Voyager;2484213

Any specific reason why you are considering to move from Virgin? Because … Any specific reason why you are considering to move from Virgin? Because I am planning to get into a contract with Virgin!:?



virginmedia.com/hel…php

because of that. pretty much most of the day you can only use so much bandwidth before your connection is reduced to only 25%. it used to just be between 4pm and 9pm if you went over the limit you were reduced for 5 hours (which means if you went over the limit at 8.59pm you were on a go slow until 2am), but now they have a limit between 10am and 3pm as well. and this is 7 days a week

in some areas they have upgraded from 4mb to 10mb so you get the benefit of faster offpeak speeds, and still 2.5mb when limited, which isn't too bad compared to 4mb top speed at the moment, but my area isn't upgraded and is still marked TBC

if i moved ISP to say BE, i would need a BT line at £10.50 per month, but now ISP prices are lower, even adding the BT line rental i can get better deals elsewhere, and properly uncapped, not to mention faster. so with BE at £18 for the faster service, i'd pay £3.50 more per month but have about 4x my current speed all the time without caps, plus a landline. even if virgin upgraded the line it would still be at least 1.5x faster and uncapped. when virgin's STM cap kicks in, BE would be about 6x faster, and the speeds would be available at peak and day times

this might not bother light internet users who juust want to surf and do a bit of youtube, but if you want to download xbox demos and use iplayer or download a lot of stuff, then the STM is a pain

if you have a look at the main computer forums you will see loads of people complaining about this and wanting to move. virgin just seems to be going from bad to worse. they lost sky and now they wreck the ISP that used to be really great

uni;2484668

http://www.virginmedia.com/help/traffic-management.phpbecause of that. … http://www.virginmedia.com/help/traffic-management.phpbecause of that. pretty much most of the day you can only use so much bandwidth before your connection is reduced to only 25%. it used to just be between 4pm and 9pm if you went over the limit you were reduced for 5 hours (which means if you went over the limit at 8.59pm you were on a go slow until 2am), but now they have a limit between 10am and 3pm as well. and this is 7 days a weekin some areas they have upgraded from 4mb to 10mb so you get the benefit of faster offpeak speeds, and still 2.5mb when limited, which isn't too bad compared to 4mb top speed at the moment, but my area isn't upgraded and is still marked TBCif i moved ISP to say BE, i would need a BT line at £10.50 per month, but now ISP prices are lower, even adding the BT line rental i can get better deals elsewhere, and properly uncapped, not to mention faster. so with BE at £18 for the faster service, i'd pay £3.50 more per month but have about 4x my current speed all the time without caps, plus a landline. even if virgin upgraded the line it would still be at least 1.5x faster and uncapped. when virgin's STM cap kicks in, BE would be about 6x faster, and the speeds would be available at peak and day timesthis might not bother light internet users who juust want to surf and do a bit of youtube, but if you want to download xbox demos and use iplayer or download a lot of stuff, then the STM is a painif you have a look at the main computer forums you will see loads of people complaining about this and wanting to move. virgin just seems to be going from bad to worse. they lost sky and now they wreck the ISP that used to be really great



is the download limit per month or per day? 1,200MB in a day is huge level of downloads but i want to double check :P

uni;2484668

http://www.virginmedia.com/help/traffic-management.phpbecause of that. … http://www.virginmedia.com/help/traffic-management.phpbecause of that. pretty much most of the day you can only use so much bandwidth before your connection is reduced to only 25%. it used to just be between 4pm and 9pm if you went over the limit you were reduced for 5 hours (which means if you went over the limit at 8.59pm you were on a go slow until 2am), but now they have a limit between 10am and 3pm as well. and this is 7 days a weekin some areas they have upgraded from 4mb to 10mb so you get the benefit of faster offpeak speeds, and still 2.5mb when limited, which isn't too bad compared to 4mb top speed at the moment, but my area isn't upgraded and is still marked TBCif i moved ISP to say BE, i would need a BT line at £10.50 per month, but now ISP prices are lower, even adding the BT line rental i can get better deals elsewhere, and properly uncapped, not to mention faster. so with BE at £18 for the faster service, i'd pay £3.50 more per month but have about 4x my current speed all the time without caps, plus a landline. even if virgin upgraded the line it would still be at least 1.5x faster and uncapped. when virgin's STM cap kicks in, BE would be about 6x faster, and the speeds would be available at peak and day timesthis might not bother light internet users who juust want to surf and do a bit of youtube, but if you want to download xbox demos and use iplayer or download a lot of stuff, then the STM is a painif you have a look at the main computer forums you will see loads of people complaining about this and wanting to move. virgin just seems to be going from bad to worse. they lost sky and now they wreck the ISP that used to be really great

I used to be with virgin and was on 20 meg broadband, then we moved house a couple of months ago and they didnt have cable where we moved to so we had no option but to get a bt line installed, we opted for 02 broadband 16meg and i can tell you it is much faster than virgin and we are extremely happy especially with having 4 computers in the house ;-) would definately recommend it.

Banned

I've just called BT as I'm getting my new line installed this afternoon and they said it only applies to customers returning from a Virgin Media phone line.

p19uk;2485007

is the download limit per month or per day? 1,200MB in a day is huge … is the download limit per month or per day? 1,200MB in a day is huge level of downloads but i want to double check :P



the limits in the link are at set times per day, so 10am-3pm you can use 2gig of bandwidth before being reduced for 5 hours, but from 4pm-9pm after 800mb you are reduced for 5 hours

i don't think people consider that a huge level of downloads these days. a typical 42 minute tv show can be 1.2gig for example

earth_worm_jim;2487290

I've just called BT as I'm getting my new line installed this afternoon … I've just called BT as I'm getting my new line installed this afternoon and they said it only applies to customers returning from a Virgin Media phone line.


Thats not the case mate! You need to talk to the right guy in BT.
They connect you to one customer support(CS) and they have no idea about this offer, you keep telling that this is available on their website. This CS will then transfer to next CS(guess for offers etc. they have a separate CS) . If you are lucky this CS guy will know. So try again 100 quid is a lot more money than few calls.

Its definitely not for people only coming off Virgin, I got this deal w/o Virgin earlier.

uni;2484668

http://www.virginmedia.com/help/traffic-management.phpbecause of that.



Thanks of the detailed explanation! That makes sense!!:thumbsup:

ReflexReact;2484346

you will not get this deal unless it's offered to you by mail.



thats not true mate, you just need to try a bit harder on the phone to get it and a bit of luck i guess

BT are thieves in my opinion, they repeatedly told me on the phone that I would have to pay £130 to have an old BT line reconnected, I had just moved into my flat and I know that when there is an existing line that works, that just needs reconnection at the exchange, you do NOT have to pay £130 to get them to do it. Literally 10 times I had to ring them before I got through to someone who agreed with me and simply reconnected my line for free! If I had given in to the 9 people who answered the phone before, whom insisted I pay, I would have been £130 down!
I think it is shocking BT allow this to happen (they damn well know about it trust me) - most people would have just paid up if they don't know the rules.
They claim it's the charge they make for an engineer to visit IF necessary - if not they keep it anyway :whistling: They usually know an engineer does not need to visit beforehand as they run a simple line test, well they should but you'll find they usually claim they 'don't have access to the system'.
Of course the above is only relevant to you if you are planning to reactivate an old line, any new installations you'll have to pay.
DO NOT PAY A PENNY IF YOU ARE REACTIVATING AN OLD LINE- They will lie and say you have to but persevere and you'll get it free :thumbsup:

Just used this deal to sign up with BT at my new house.. It Worked £95 better off.

You need to speak to the customer options team to get this offer.

Bear in mind you're agreeing to make 10 chargeable calls a month, so not good if you only want the line for an ADSL connection.

I found it easy enough to get the connection put in, only found out after about the calls thing though so had to go out, get a second handset and make random calls a month to my mobile to keep the line going

It worked for me
There not to forthcoming with it, I also got hung up on once. I recomend having the notice on the website open so you can qoute from it in a patronising manor :-)

Nigma;2496908

Just used this deal to sign up with BT at my new house.. It Worked £95 … Just used this deal to sign up with BT at my new house.. It Worked £95 better off.



hi so just to confirm did you have to take out one of the monthly call plans to egt the deal?
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