BT Smart Hub - £50 @ BT Store
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BT Smart Hub - £50 @ BT Store

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Found 12th Jul 2016
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COLD, free for new customers
Original Poster
jb66

COLD, free for new customers



Are you a new customer?
The worst Internet company ever!!!!
superfreddy

Are you a new customer?



I will be when plusnet send me the price increase letter
Banned
jb66

I will be when plusnet send me the price increase letter



I'd stick to Plusnet if I were you.
do all new bt fibre customers get this new hub?
Off topic but just upgraded from bt Total Broadband to Bt Infinity. Regret it. Faster but the extra speed makes little practical difference. More expensive. Broadband connection drops almost daily whereas before it was rock solid. And the home hub 5 seems to be a big step back from the hub 3 in terms of dependebility. Finally, the wireless is weaker and regularly disconnects.

Oh almost forgot the wired lan ports are likely to hang if there is any network instability.

Oh and the home hub 5 is big and stupid looking, with huge "science-fiction" lights you can't turn off. More like a baby to than a serious piece of equipment.
Wow surprised I got through such a long comment without the hub 5 rebooting. Also it sometimes-^c.

eof
If you ever need to talk to BT (and you will) it's like a giant sponge whereas Plusnet is like a breath of fresh air. Believe me - I've done it.
Just had a lucky escape as i went through the order process but just couldnt press the final confirm your order button.
THE WORST ISP EVER I REGRET EVERY SECOND OF MY 12 month contract. In summary poor customer service, compatibility issues with some smart tvs, wifi signal that drops lower than the pound, awful. Truly awful.
jimunix

Off topic but just upgraded from bt Total Broadband to Bt Infinity. … Off topic but just upgraded from bt Total Broadband to Bt Infinity. Regret it. Faster but the extra speed makes little practical difference. More expensive. Broadband connection drops almost daily whereas before it was rock solid. And the home hub 5 seems to be a big step back from the hub 3 in terms of dependebility. Finally, the wireless is weaker and regularly disconnects. Oh almost forgot the wired lan ports are likely to hang if there is any network instability. Oh and the home hub 5 is big and stupid looking, with huge "science-fiction" lights you can't turn off. More like a baby to than a serious piece of equipment.



Complain and tell them you want a smart hub 6. I've been using it a couple of weeks, the wifi is so much better
Edited by: "nbgrobbo" 13th Jul 2016
I use the BT Hub 5 with Plusnet service (googling it tells you how to set it up) as the Plusnet modem gets too hot for my liking. Moved from BT to Plusnet 18 months ago and no problems. Much better customer service. Funny that BT own Plusnet. Even with the price rises at Plusnet it still works out cheaper for me than moving to BT. I bought a new Hub 5 off fleabay for much less than £50.
TiptreeJam

I use the BT Hub 5 with Plusnet service (googling it tells you how to set … I use the BT Hub 5 with Plusnet service (googling it tells you how to set it up) as the Plusnet modem gets too hot for my liking. Moved from BT to Plusnet 18 months ago and no problems. Much better customer service. Funny that BT own Plusnet. Even with the price rises at Plusnet it still works out cheaper for me than moving to BT. I bought a new Hub 5 off fleabay for much less than £50.


Wonder if the smart hub will work for Plusnet customers if so I'm tempted as the wifi range is shocking in my house
hooray henry

Just had a lucky escape as i went through the order process but just … Just had a lucky escape as i went through the order process but just couldnt press the final confirm your order button.



Almost signed up with these for the top package. After two weeks of waiting the engineer phoned 10 mins after he was meant to be installing the box to tell me he was missing the unit. Alarm bells rang and i cancelled....so glad i did as any BT thread seems to be peppered with unhappy customers
kal2020

Almost signed up with these for the top package. After two weeks of … Almost signed up with these for the top package. After two weeks of waiting the engineer phoned 10 mins after he was meant to be installing the box to tell me he was missing the unit. Alarm bells rang and i cancelled....so glad i did as any BT thread seems to be peppered with unhappy customers


You had a lucky escape. We have had issues with BT and their awful HH5 for 4 months. 3 engineers visits, countless calls to India, publishing the story on the BT forum and it is still no better.

BT need to stop checking their prostate and fix these problems. It is a nightmare.
I paid my £57.95 including delivery and received it yesterday. It's brilliant compared to the Hub 5. Full speed (51Mb) wifi on every device all over my house now and no dropouts so far.
Ive been using the hub 6 for over a week now, and it is so much better than all previous bt hubs. Its faster, internet speed is more consistent, wifi range is better and wifi connection is also more reliable. Hasnt disconnected even once so far.
I had the hub 5 which was the worst one...so I went back to hub 3. But now hub 6 is the best. Strongly recommended to bt customers.
What I've come to learn is any ISP provided router is sh*te in any respect. Same with the Superhub range from VMedia - SH3 isn't too bad but still a pile of tosh. No vote but worth considering a third-party rather than spending the money for one from your ISP.
I've had a homehub 5 and 4 on plusnet. Both crap. Went back to a homehub 3. Perfect.
Also, plusnet will price match. EE offered at 9.99 on their site and plusnet confirmed the offer and matched it. And I'm in a market 1 area as well!
One downside, started off at 44mb in my village and now speeds are 32mb just a year later.
What are BT going to do in 2 or 3 years time? Back to adsl speeds?
BarGin

I paid my £57.95 including delivery and received it yesterday. It's … I paid my £57.95 including delivery and received it yesterday. It's brilliant compared to the Hub 5. Full speed (51Mb) wifi on every device all over my house now and no dropouts so far.



If you threaten to leave could you not have got one for free?
o1nk000

I've had a homehub 5 and 4 on plusnet. Both crap. Went back to a homehub … I've had a homehub 5 and 4 on plusnet. Both crap. Went back to a homehub 3. Perfect.Also, plusnet will price match. EE offered at 9.99 on their site and plusnet confirmed the offer and matched it. And I'm in a market 1 area as well!One downside, started off at 44mb in my village and now speeds are 32mb just a year later.What are BT going to do in 2 or 3 years time? Back to adsl speeds?



They stopped doing that as people were matching with SSE and it was too cheap!
Cold, buy a better router like the ASUS RT models. Won't be as locked down and you can plug an external drive for a network share.
TiptreeJam

I use the BT Hub 5 with Plusnet service (googling it tells you how to set … I use the BT Hub 5 with Plusnet service (googling it tells you how to set it up) as the Plusnet modem gets too hot for my liking. Moved from BT to Plusnet 18 months ago and no problems. Much better customer service. Funny that BT own Plusnet. Even with the price rises at Plusnet it still works out cheaper for me than moving to BT. I bought a new Hub 5 off fleabay for much less than £50.



I did exactly the same been with Plusnet 3 years now but i think i will go with BT once my current term is up.
Reason is i can easily live with the slower fibre speed of 52mb wich is £20 a month same as Plusnet for 76mb.
But you can currently get £100 cashback with TCB and £100 rewards card ,Bt sport sd on Sky,and a HH6 for free so im tempted to go with BT this time.
Baring sky, (and that you have their stupid sky q box - what ever its called) you can use 3rd party adsl or vdsl modem routers on any isp. If you are happy with your talk talk router and you go to pn or bt, you do not have to use the pn or bt router ...

SilverBlack

I did exactly the same been with Plusnet 3 years now but i think i will … I did exactly the same been with Plusnet 3 years now but i think i will go with BT once my current term is up.Reason is i can easily live with the slower fibre speed of 52mb wich is £20 a month same as Plusnet for 76mb.But you can currently get £100 cashback with TCB and £100 rewards card ,Bt sport sd on Sky,and a HH6 for free so im tempted to go with BT this time.



Remember you will have to pay a £49 activation fee for bt fibre
jb66

Remember you will have to pay a £49 activation fee for bt fibre



Noticed that when going through the sign up, joke considering they are the same company.
jimunix

Off topic but just upgraded from bt Total Broadband to Bt Infinity. … Off topic but just upgraded from bt Total Broadband to Bt Infinity. Regret it. Faster but the extra speed makes little practical difference. More expensive. Broadband connection drops almost daily whereas before it was rock solid. And the home hub 5 seems to be a big step back from the hub 3 in terms of dependebility. Finally, the wireless is weaker and regularly disconnects. Oh almost forgot the wired lan ports are likely to hang if there is any network instability. Oh and the home hub 5 is big and stupid looking, with huge "science-fiction" lights you can't turn off. More like a baby to than a serious piece of equipment.



I'm using my BT Hub 5A with Sky, and I think it is rather good. Get good range on both 2.4 and 5Ghz wifi and it's 2.4 GHZ wifi doesn't seem badly affected by any of the neighbour's wifi unlike all my other routers, it even drowned out the wifi of the Sky router I had sat next to it on the same channel while I was setting it up. I think the hub 5 looks quite good and is not that big, the sky router is a big ugly square lump with poor wifi, and my old DG834N was huge, insecure and ugly.

I currently have the leds on mine flashing yellow, green ,red and blue as I fiddled with the settings after flashing it, and haven't bothered to set them back, but you could always use tape.

One thing I really miss most about giving up infinity is the upload speed on ADSL is truly awful.
Not quite the same but similar topic - the TalkTalk supplied Huawei HG633 isn't fit for purpose either - Wi-Fi in my tiny flat is shocking, and there's complaints about this router going back a year on their forums. I've already had an Engineer out (actually a TalkTalk employee who was very tight lipped about his real opinions, I felt).

The sad thing is I never had any problems with Wi-Fi in my previous seven years with TalkTalk!
d84rk_knight

Ive been using the hub 6 for over a week now, and it is so much better … Ive been using the hub 6 for over a week now, and it is so much better than all previous bt hubs. Its faster, internet speed is more consistent, wifi range is better and wifi connection is also more reliable. Hasnt disconnected even once so far.I had the hub 5 which was the worst one...so I went back to hub 3. But now hub 6 is the best. Strongly recommended to bt customers.



​I'd love to go back (from hh5) to hh3, but hh3 can't connect ti Infiniti without a seperate modem.
melted

I'm using my BT Hub 5A with Sky, and I think it is rather good. Get good … I'm using my BT Hub 5A with Sky, and I think it is rather good. Get good range on both 2.4 and 5Ghz wifi and it's 2.4 GHZ wifi doesn't seem badly affected by any of the neighbour's wifi unlike all my other routers, it even drowned out the wifi of the Sky router I had sat next to it on the same channel while I was setting it up. I think the hub 5 looks quite good and is not that big, the sky router is a big ugly square lump with poor wifi, and my old DG834N was huge, insecure and ugly.I currently have the leds on mine flashing yellow, green ,red and blue as I fiddled with the settings after flashing it, and haven't bothered to set them back, but you could always use tape.One thing I really miss most about giving up infinity is the upload speed on ADSL is truly awful.



​Yes, getting a better upload speed was the biggest attraction of Infiniti. The hh5 ia barely good enough, and poor in comparison with the hh3. Probably I will just replace it with Billion or similar. Regarding looks, I would prefer a neat, professional look - just a flat box with subtle indicator leds - to the silly mess you get with ISP supplied hubs.
will these work with plusnet ?
Original Poster
I don't have any issues with my HH5. I don't get why everyone else is?
ashtad

will these work with plusnet ?



yes .
moogle

Cold, buy a better router like the ASUS RT models. Won't be as locked … Cold, buy a better router like the ASUS RT models. Won't be as locked down and you can plug an external drive for a network share.


You can share a USB drive on HH 3,4,5 and 6 (SmartHub)

superfreddy

I don't have any issues with my HH5. I don't get why everyone else is?


Because they don't live in your house so their situation differs?
ouch - was just about to post this
Its £97 in Currys, its at least 40% faster than the Home Hub 5 in real world review tests (which all recommend ordering)
I've just ordered my upgrade
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