Be careful with this “deal”. If you don’t have a gen 2 smart meter they don’t send you the £1 offer out. I just chased for my email because it was overdue and that’s what they told me.
All it means by renewable is that the energy firm buys a licence. They don't really get clean energy. That is up to the UK electric generators.
this compay is highly incompetent. I had a meter change organised at the end of January after 6 weeks of reporting a broken meter. As soon as I reported the broken meter they started to bill me on higher estimates. Then at the end of January I had the meter replaced, since then I had no decent bill, nearly every month need to email them. Then they cancel one bill create another one, etc very hard to follow. Then they complained I do not pay enough in advance. I moved my payment day to be 4 days before the bill, they changed my billing period so the bill will be generated on the day I am paying them so it will show that I owe them money. Leaving for Octopus Energy
If you're surprised, imagine how I feel!!
I am very surprised at your issues with refund. I was £560 in credit in March 2020. I asked for £500 back and it was in my account next day. Then as I was leaving I asked for the rest, when I got the final bill I had to pay them £3.74.