Buy now @ John Lewis and get a part refund within 28 days if it reduces in new year sales
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Buy now @ John Lewis and get a part refund within 28 days if it reduces in new year sales

128
Found 13th Dec 2013
Morning everyone. Ive had it confirmed this morning that if you buy anything from John Lewis before christmas, in fact anytime, either in store or online and see it on sale with them again and it drops in price within 28 days of purchase they will give you the difference back. They have just done this and refunded me £90.00 on a christmas tree i bought last week and went in the sale yesterday.

So if anyone buys there christmas gifts from John Lewis please keep hold of the receipts for 28 days in case the items drop in price in there Christmas sales. If you bought with them online then even better as you wont need to go in store to prove your purchase and it will be refunded straight back to your payment type.

I know John Lewis isn't the cheapest store and not everyones choice but if you buy from them at least you have the reassurance that if your purchased goods from them and they reduce in price in the next few weeks you wont get that gutted feeling when you see you might have paid twice as much just a few days or weeks before

Lets hope your John Lewis purchases drop in price soon.

128 Comments

They have just done this and refunded me £90.00 on a christmas tree i bought last week and went in the sale yesterday.

oO


How much was the Xmas tree you bought?

Recently bought a tv there so this is good to know, thanks op

Original Poster

bellboys

They have just done this and refunded me £90.00 on a christmas tree i … They have just done this and refunded me £90.00 on a christmas tree i bought last week and went in the sale yesterday.oOHow much was the Xmas tree you bought?



http://www.hotukdeals.com/deals/john-lewis-christmas-tree-half-price-1748490#comments


bellboys

They have just done this and refunded me £90.00 on a christmas tree i … They have just done this and refunded me £90.00 on a christmas tree i bought last week and went in the sale yesterday.oOHow much was the Xmas tree you bought?



Tree mendously expensive *accepting bookings now :p*

Is this including clothing?

Thanks

Top find! Thanks

Original Poster

josiecookx

Is this including clothing? Thanks



They said Anything when i asked hope it helps you out Josie.

Woo! Yes thanks. Looking at some children's clothes so if they are able to do this, I may just purchase some xmas clothing for my son for next year!

Do you have to claim instore if you bought online?

Original Poster

redhot999

Do you have to claim instore if you bought online?



No, just ring there customer services team on 0845 604 9049 and quote your order number and where you have seen the reduced price and they refund your payment type back the difference in what you paid previously, within 28 days, and the reduced price, straight away. Good luck.

That is great but I am wondering if that means they won't really be doing q boxing day sale

Sounds even more generous than Amazon then.

kelly_o_fanatic

That is great but I am wondering if that means they won't really be doing … That is great but I am wondering if that means they won't really be doing q boxing day sale



That was my thoughts exactly!

If people abuse this won't they stop doing it? Sounds too good to be true. They will stop reducing anything or stop stocking Christmas goods.

bellboys

They have just done this and refunded me £90.00 on a christmas tree i … They have just done this and refunded me £90.00 on a christmas tree i bought last week and went in the sale yesterday.oOHow much was the Xmas tree you bought?



Is this the shop with big windows?

In the last couple of years I have returned Christmas presents to John Lewis to re-buy them at massively reduced sale prices.
This is progress.

redhot999

Sounds even more generous than Amazon then.

does amazon have a similar (but not so generous) deal?

Oh this is good thanks

i still think i'll wait for jan sales so i have something to look forward to. sad i know. (but not as sad as spending over £150 on a flaming Christmas Tree!) just kidding xx

It's called a price adjustment. Glad that this is making its way over from the US!

Original Poster

fuhu78888

i still think i'll wait for jan sales so i have something to look forward … i still think i'll wait for jan sales so i have something to look forward to. sad i know. (but not as sad as spending over £150 on a flaming Christmas Tree!) just kidding xx



Lol i didnt. I spent £90.00 as i knew it would reduce in price the nearer it got to christmas with it being seasonal and i would get some money back. Tbh the christmas tree looks fab and hope it will last us another 15 years + like our last 1 has done.

dazuk

Lol i didnt. I spent £90.00 as i knew it would reduce in price the … Lol i didnt. I spent £90.00 as i knew it would reduce in price the nearer it got to christmas with it being seasonal and i would get some money back. Tbh the christmas tree looks fab and hope it will last us another 15 years + like our last 1 has done.



yeah when you look at it like that it is a good investment. i'm a childless and miserly so never bother to spend on a tree! loved decorating it as a child though, hours of fun.

John Lewis are fab, there customer service team are brilliant... They exchanged a tv we bought from them that was faulty in our eyes, but Samsung couldn't see the fault John Lewis were happy to exchange

Thank you so much both my kids bought headphones at £15 on 1/12 that have gone done another £5 now
Will be ringing up later

Original Poster

pinkcalculator

Thank you so much both my kids bought headphones at £15 on 1/12 that have … Thank you so much both my kids bought headphones at £15 on 1/12 that have gone done another £5 now Will be ringing up later



Nice 1, glad to know its helping someone out.

As someone else has said, this wont be sustainable if peoply deliberately buy items with the intention of getting money back. John Lewis has one of the highest levels of customer services, which unfortunately were devised when people were not so devious. This is her to protect people who genuinely buy an item and then find it has been reduced shortly afterwards. This is a case where the few will spoil it for the majority - go ahead and ruin the only decent store on the high street!

italiastar33

As someone else has said, this wont be sustainable if peoply deliberately … As someone else has said, this wont be sustainable if peoply deliberately buy items with the intention of getting money back. John Lewis has one of the highest levels of customer services, which unfortunately were devised when people were not so devious. This is her to protect people who genuinely buy an item and then find it has been reduced shortly afterwards. This is a case where the few will spoil it for the majority - go ahead and ruin the only decent store on the high street!



Ruin it by asking them to stick to their own terms?!?!?

italiastar33

As someone else has said, this wont be sustainable if peoply deliberately … As someone else has said, this wont be sustainable if peoply deliberately buy items with the intention of getting money back. John Lewis has one of the highest levels of customer services, which unfortunately were devised when people were not so devious. This is her to protect people who genuinely buy an item and then find it has been reduced shortly afterwards. This is a case where the few will spoil it for the majority - go ahead and ruin the only decent store on the high street!



How does that work? you either a) buy something and it goes down in price and they honour their offer or b) it doesn't go down in price and you're no better off?

How can someone 'deliberately' buy something to get money back?

It's no different to buying something and taking it back and buying again at the lower price - this saves hassle on both sides so is a win for everyone?

callumnisla

Ruin it by asking them to stick to their own terms?!?!?



They'll just change the terms, or possibly go bust!

Wow hats what you call having your cake and eating it Top find well done.

italiastar33

They'll just change the terms, or possibly go bust!



they'll know how many of an item they've sold, they'll be able to keep track of what % of people will claim, and if they think the extra income from reducing the price of the item is greater than the potential refunds - they'll still do it.

it makes perfect sense. I can't be the only person that's held off buying items (non gift ones) because of the fear of losing out to the sales ... so now they can have my custom and i'll keep an eye on the price

(you could actually have a very, very crafty marketing gimmick - you could take it a step further and offer to send gift cards automatically in the event of a price reduction with the caveat of them being spent in January)

Hmm. Mixed views on this?

zipper

they'll know how many of an item they've sold, they'll be able to keep … they'll know how many of an item they've sold, they'll be able to keep track of what % of people will claim, and if they think the extra income from reducing the price of the item is greater than the potential refunds - they'll still do it.it makes perfect sense. I can't be the only person that's held off buying items (non gift ones) because of the fear of losing out to the sales ... so now they can have my custom and i'll keep an eye on the price(you could actually have a very, very crafty marketing gimmick - you could take it a step further and offer to send gift cards automatically in the event of a price reduction with the caveat of them being spent in January)



Good point

They have done this for years. If you telephone after you have bought something online and its reduced then they will adjust , and yes it does include clothes.
I'm sure it the same for instore but I've never done that since I dont leave nearby

Nice find OP

Whammerhead

Tree mendously expensive *accepting bookings now :p*



humour like that gives me the needle

Edited by: "joepineapples" 13th Dec 2013

This is handy to know. Thank you for posting

guys come on this is surely common knowledge - most stores have a policy of refunding within 28 days or more during christmas. so if an item goes down in price you can either do what john lewis allows or buy the product at the cheaper price and take back with your full price receipt - im sure many do that!

bellboys

They have just done this and refunded me £90.00 on a christmas tree i … They have just done this and refunded me £90.00 on a christmas tree i bought last week and went in the sale yesterday.oOHow much was the Xmas tree you bought?



They saw you coming!

marko4ever24

guys come on this is surely common knowledge - most stores have a policy … guys come on this is surely common knowledge - most stores have a policy of refunding within 28 days or more during christmas. so if an item goes down in price you can either do what john lewis allows or buy the product at the cheaper price and take back with your full price receipt - im sure many do that!



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