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Chance to cancel BT Broadband Contract Early 30 Day period start today Jan 31st
Chance to cancel BT Broadband Contract Early 30 Day period start today Jan 31st

Chance to cancel BT Broadband Contract Early 30 Day period start today Jan 31st

BT are hiking their Broadband and Calls packages by £2.50pm. Contract changes mean you have a window to cancel your contract even if you're within the minimum contract period.

In my experience BT is a terrible service provider, with Broadband outages and line issues and terrible customer service.

I have gladly jumped on this opportunity and called today (Here is the call centre number 0800 783 1401) to cancel, I said I wish to cancel my BT services because of your price hike and the poor service I've had with BT, I understand I have 30 days from this period to cancel my contract penalty free, the adviser "yes that is correct I can certainly do this for you" they will try and sell you another deal at a better price which may be useful if your happy with your service, but I'm not and the market is very competive if you look on uswitch you can get a lot more at a cheaper price.

224 Comments

I'd gladly go back to BT from John Lewis..

So you can get a retention deal if you ring up to quit on this basis?
Cos I'm perfectly happy with the service (not had an outage in 6 months in the new place...) but wouldn't mind saving a few quid...

I thought you can only cancel once they have written to you informing you of price rise..As such I dont think any one have received the letter yet

nice

Original Poster

Yes I called up in mid contract on this basis of price hike and that I wasn't happy with BT before I confined my cancellation they tried to offer me a better Broadband package at a better price than I was paying obviously you have to sign up to another 12 month contract again.

I wonder how those that have paid for their line rental saver will be affected if they wish to cancel? Will remaining months be refunded?

I'd be all for cancelling but who do you go to? As long as you have a discounted rate with BT I find their broadband package hard to beat. Plusnet would be an ideal migration but the disappointing upload speeds put me off on their 40/2 package

I received the email today about £2.50 infinity price rise only. I'd leave but I've paid line rental saver advance which I don't think they refund. Seems like I'm stuck unless I take a hit on the line rental but I'd rather not.

Do I need to wait for a confirmation letter about this then call them?
thanks

QSECOFR

I wonder how those that have paid for their line rental saver will be … I wonder how those that have paid for their line rental saver will be affected if they wish to cancel? Will remaining months be refunded?



From what I've read elsewhere, they will give a refund.... but you have to fight for it.
The specific point to argue is from here:

https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2013/protection-for-consumers-against-mid-contract-price-rises

"We're making it clear that any increase to the monthly subscription … "We're making it clear that any increase to the monthly subscription price should trigger a consumer's right to leave their contract - without penalty."



If you don't get your line rental refunded, cannot transfer it, and thus have to pay again to a 2nd provider, then you're being penalised.

Edited by: "TehJumpingJawa" 31st Jan

Original Poster

I Signed up to have all my mail by email with BT to help the environment so i recieved my email explaining the price hike today. But before I posted this I checked and all of there Broadband and call packages and all are increasing so everyone has the right to cancel within 30 days before these hikes, regardless of receiving a email/letter. (But you will eventually recieve one anyway as it against OFCOM rules for them to increase prices without notification).
Edited by: "Seenthisdeal" 31st Jan

do you have to cancel the contract or change provider and ask for the code?

QSECOFR

I wonder how those that have paid for their line rental saver will be … I wonder how those that have paid for their line rental saver will be affected if they wish to cancel? Will remaining months be refunded?I'd be all for cancelling but who do you go to? As long as you have a discounted rate with BT I find their broadband package hard to beat. Plusnet would be an ideal migration but the disappointing upload speeds put me off on their 40/2 package


I came from Virgin to BT and now out of contract.
Have been looking around but nowhere beats BT for upload speeds, including Virgin.
I get 60-62Mb down 18-20Mb up.

No outages in 15 months either.

Kinda stuck finding similar service cheaper elsewhere.

QSECOFR

I wonder how those that have paid for their line rental saver will be … I wonder how those that have paid for their line rental saver will be affected if they wish to cancel? Will remaining months be refunded?I'd be all for cancelling but who do you go to? As long as you have a discounted rate with BT I find their broadband package hard to beat. Plusnet would be an ideal migration but the disappointing upload speeds put me off on their 40/2 package


According to moneysavingexpert.com, you will not get a refund for the unused line rental if you paid it in advance

Been with BT for years perfectly happy, no major problems.

Only swapped over a couple of months ago, and paid my line rental in advance. Fantastic broadband in comparison to what I had with talktalk, so I'm sticking with them until the end of my very discounted package ends , besides which would they want my £100 topcashback and £100 pre paid credit card back if I left after 8 weeks X)

i only signed up after xmas so presume not affected??

Any better deal for going back to Sky?

Market doesn't seem that competitive to me. I am with virgin and in my opinion pay too much. After they recently upped prices, Bt has price hikes and bad rep, sky has price hikes and bad rep, all the small companies have poor broadband. It seems like you can only jump from rubbish to worse now.

EMtart

Been with BT for years perfectly happy, no major problems.


I guess you negotiate a reduced price every 12 months?

Original Poster

donny2004

Do I need to wait for a confirmation letter about this then call … Do I need to wait for a confirmation letter about this then call them?thanks


No just call them as all there call packages and Broadband are increasing

bt fiber is great always full speed on the 52mb package, dont think any other isp offers 52mb only 38, customer service is dire tho

I got an e-mail this afternoon.

callum84

I came from Virgin to BT and now out of contract.Have been looking around … I came from Virgin to BT and now out of contract.Have been looking around but nowhere beats BT for upload speeds, including Virgin.I get 60-62Mb down 18-20Mb up.No outages in 15 months either.Kinda stuck finding similar service cheaper elsewhere.



​If my ps4 tries to upload a video to YouTube on the John Lewis router... it totally stops any other traffic on the network

ive been with plusnet , sky , nowtv and bt has been the best my speed with the others were 30mb download but with bt im getting 49mb , its just the price with bt ive just signed back up to bt 2 weeks ago so not happy if price going up . id like to try virgin but at the moment not in area they say they are going to be coming but no dates

"BT is a terrible service provider, with Broadband outages often and terrible customer service. "
In your opinion. Not in my experience.

'BT is a terrible service provider, with Broadband outages often and terrible customer service'

Perhaps in your experience, I've found them absolutely fine, far better than TalkTalk.

jameshothothot

i only signed up after xmas so presume not affected??


I am , and I only swapped 3 weeks before that, got my email today .

For me BT have the best fibre service my speed is always 68-70mbs download speed. So the price is going up, that's life. Everything does. Why would I want the hassle of moving for a couple of quid a month? Really easy to moan about providers but they are all a pain to deal with in my experience and I'm more then happy with BT - fancy that.



Edited by: "Bilbo1968" 31st Jan

I find my Internet slows with bt and needs router reseting a few times a month but sky broadband was really flawless in my area need my 121 to hurry and payout from topcashback

Op what deals did they offer you?

Hi All, I took out my fibre contract last September, I went through Topcashback & got a £100 BT gift card, & some cash back, will I have to refund all the money back to BT if I cancel? Thanks in advance , David from Wolverhampton.

DavidWolves

Hi All, I took out my fibre contract last September, I went through … Hi All, I took out my fibre contract last September, I went through Topcashback & got a £100 BT gift card, & some cash back, will I have to refund all the money back to BT if I cancel? Thanks in advance , David from Wolverhampton.


Provided you've received it, not at all.

I'm only paying about £12 per month for infinity 2 but it's worth a call to see if I can wangle it any cheaper with the price hike

I dislike BT immensely but ive never found another service worth going to. Sky are worse and make it difficult to leave. Plusnet are mediocre and Virgin are not available in my area. Any other ideas ppl

callum84

I came from Virgin to BT and now out of contract.Have been looking around … I came from Virgin to BT and now out of contract.Have been looking around but nowhere beats BT for upload speeds, including Virgin.I get 60-62Mb down 18-20Mb up.No outages in 15 months either.Kinda stuck finding similar service cheaper elsewhere.



​hi, I'm with SSE and they give me 76mb fibre for £20 per month included is unlimited phone calls and 20 European countries

johnnystorm

"BT is a terrible service provider, with Broadband outages often and … "BT is a terrible service provider, with Broadband outages often and terrible customer service. "In your opinion. Not in my experience.


Ditto. Not had a problem with them. Latest Home Hub is pretty good (multiple devices connected to it). Been with them for 8 years, negotiating each time. Will use this increase to negotiate again. Can get slightly cheaper broadband elsewhere, but I also have heavily discounted BT Sports in HD (received on Sky).

Got my email today, will probably stay as reasonable deal already, actual Broadband is fine, but their customer service is the nadir.
Will check other providers though.

I'm currently on infinity 4 so will try get my price down

Does anyone know about bt rewards and quidco payments if you cancel after 2 months?

Bilbo1968

For me BT have the best fibre service my speed is always 68-70mbs … For me BT have the best fibre service my speed is always 68-70mbs download speed. So the price is going up, that's life. Everything does. Why would I want the hassle of moving for a couple of quid a month? Really easy to moan about providers but they are all a pain to deal with in my experience and I'm more then happy with BT - fancy that.



On the price point, I have 80mb fibre+line with TalkTalk at £32.70, after 12 months with them, and BT will offer me the same for £40 going up to £47.50 after a year. A £7.30 then £14.80 difference each month is not a couple of quid a month...and yes you might have a better deal right now but it will change at some point.

edit: the speeds will be the same with sky, bt, tt , and others who use the same bt line management stuff.
Edited by: "MeneerSmith" 31st Jan
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