Chance to cancel SKY broadband contract early. 30 day window starting today (DO NOT SHARE REFERRALS)
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Chance to cancel SKY broadband contract early. 30 day window starting today (DO NOT SHARE REFERRALS)

610
Found 31st JanMade hot 31st Jan
SKY are hiking their prices up again for line rental and call charges. Contract changes mean you have a window to cancel your contract even if you're within the minimum contract period.

My internet is complete pants with SKY, and would love a faster broadband, so on the hunt for a better deal. If I find anything I'll follow up with it.

ofcom.org.uk/abo…ses
- seaniboy

610 Comments

They are probably doing this to try and afford a deal to keep Discovery. Sky is a complete joke and after 8 years I have had enough and will be contacting them to cancel my contract.

Sounds good. I'm in the same boat, their broadband seems really flakey! Hope you manage to find a good deal

Is it official that you can cancel?

jameshalinson

Is it official that you can cancel?



In rules set up by OFCOM, if your ISP increases prices during your contract period, you are granted 30 days (from when you receive notice) in which to cancel your contract without charges.

Vanderlust

Chance to cancel SKY contract early. 30 day window starting today


jameshalinson

Is it official that you can cancel?


You can cancel anytime. The salient point omitted from the deal title is that during the price-rise notification period you can terminate the contract early without penalty i.e. no early termination fee(s) will be charged.

jameshalinson

Is it official that you can cancel?


The TV side of things or the phone/broadband side?

Phone and Broadband is currently subject to a price hike. So you can cancel.

Tv will be confirmed tomorrow. If SKY cannot come to a deal with Discovery, then you will officially know tomorrow and you can cancel the TV side of things then.

So probably wait until tomorrow to confirm the standing of both, gives you more bargaining power with SKY for a retention deal. I think this whole Discovery contract shambles is going to end up costing SKY quite a few customers.

Editor

May I ask, if I may. Why is the 30 day window starting from today?

Sky made this price announcement around 2 weeks ago.

Yes I couldn't cancel before Christmas and phoned stating im not paying increased prices so they let me cancel. Only phone and broadband tho i couldnt cancel my sky q tv. So now im 50 for tv and 39 for Everything from Virgin. Both combined still cheaper than what i paid with virgin before i cancelled last year

this would only be for the broadband/phone portion of the contract?

Why we didnt get the letter informing the price hike? Or is it just for tv package cause we just have broadband and phone?

Bare in mind the only alternative to sky would be virgin since the other providers use the same infrastructure.

Also ensure that there aren't any utilisation faults in your area before moving!
Edited by: "jimbo001" 31st Jan

Would be keen to know if anyone has any joy escaping their contract

Is this Ofcom rule a new thing?

I thought they were allowed to increase price in line with inflation if it was stipulated in terms and conditions.

Edit - Forget that, found it here link
Edited by: "callum84" 31st Jan

Cancelled mine last week - be aware though, they will try to retain you by offering "deals", reason why i did cancel was they have introduced a £10 admin charge to put you on their cheap deal the cheeky sausages, add to that the Discovery Channel mess they have gotten themselves in and its just not worth my time.
Edited by: "philjstephenson" 31st Jan

Slightly misleading title - Should state Phone/Broadband only for now...
Just got off the phone to Sky about Discovery threatening to leave and I was told they are still negotiating a deal so we have to wait and see what happens.

After speaking with Sky on live chat, they said we're unable to cancel due to the price rise being less than 10% - anyone else had this?

If the price increase is more than 6% you are entitled to cancel. This is industry standard. Be firm with them and say you are going to speak to citizens advice.

Original Poster

BuzzDuraband

May I ask, if I may. Why is the 30 day window starting from today?Sky … May I ask, if I may. Why is the 30 day window starting from today?Sky made this price announcement around 2 weeks ago.



They're sending out the notifications to customers today, so seems it's 30 days from that point.

We hope you continue to choose Sky, but if you’re not happy with these changes you can cancel your Sky Communications Products. Just call us on 03448 244 450 and our team will be happy to help.

If you’re within your minimum contract period, call us within 30 days from the date you receive this email to avoid early termination charges.


Any good BB deals around at present??

HOT

BuzzDuraband

May I ask, if I may. Why is the 30 day window starting from today?Sky … May I ask, if I may. Why is the 30 day window starting from today?Sky made this price announcement around 2 weeks ago.



​I believe its 30days from the date on your letter head

My £15 line rental and broadband deal had no rise until month 13 BUT i managed to give notice because call charges are increasing.


Sky Talk tariff guides:

changes:

26/12/16

Upcoming changes:

1/3/17

1/4/17


http://www.sky.com/shop/terms-conditions/talk/code-of-practice/tariff-guide/



My line disconnects on my billing date - 13/2/17. I only went live Dec 2016.
Edited by: "seaniboy" 31st Jan

Editor

Vanderlust

They're sending out the notifications to customers today, so seems it's … They're sending out the notifications to customers today, so seems it's 30 days from that point.We hope you continue to choose Sky, but if you’re not happy with these changes you can cancel your Sky Communications Products. Just call us on 03448 244 450 and our team will be happy to help.If you’re within your minimum contract period, call us within 30 days from the date you receive this email to avoid early termination charges.



Thanks. I haven't received anything from Sky, but I very rarely do to be honest

I did receive the offer of a £12.99 discount if I purchased off the Sky Store, which they still proceeded to charge me for anyway!

And I was just about to move from the Virgin to Sky

I'm not sure why people complain so much about Sky!!

I've had Sky for years and am happy with the price, the service and all the updates they do - no other service I pay for has evolved so much over the years and updated itself accordingly (except maybe Sonos!).

Yet every time there is a Sky thread, people start shouting about them and calling them rip-off merchants! They are a business, and you don't HAVE to have Sky, unlike the BBC license which is a waste of cash IMO.

If Sky does what you want and is affordable then stick with it, if not go elsewhere, simple!

blinko

Would be keen to know if anyone has any joy escaping their contract



​This is correct, anyone with a price increase email should see it in writing, probably quite small though,

If you do cancel with SKY whatever you do, do not go with BT!!!

I did that and now regret it, BT are 10 x worse than SKY in our experience. I wasn't happy with the Sky service but the BT one is so bad I wish I was still with sky, even if it is more expensive.

At the end of my BT contract I'm changing over too Zen and going Freesat, Amazon TV and Plex.

Well, there are no better deals than that on sky at the moment, so i have decided to stay

Paying £240 for a year of Fiber Broadband with Line Rental is good enough for me. And never had any problems with them as well. Touchwood
Edited by: "abhijitdash123" 31st Jan

Received the email yesterday and have already signed up for virgin 100mb for £27. more than I was paying but so much better, very happy with sky

Iv got Sky broadband and tv but dont want to split it up if I could cancel the lot right now and go somewhere else i would. Cant fault the quality of the internet but the price of TV is astronomical for what we have.
Edited by: "rich2086" 31st Jan

I know a lot of people will not be happy with this price hike but trust me when I tell you that if anyone is thinking of moving over to virgin don't!!! I made this mistake last year. Virgin TV is absolutely rubbish and if I had the choice to move back to sky I would do in a flash reguradless of the price hike.

GazmoX

In rules set up by OFCOM, if your ISP increases prices during your … In rules set up by OFCOM, if your ISP increases prices during your contract period, you are granted 30 days (from when you receive notice) in which to cancel your contract without charges.



​Correct I done the same with talktalk buy they made it hard trying to charge me a cancellation fee.Managed after 3 attempts to get it sorted and moved to plusnet which I'm very happy with.

Lukas8486

I know a lot of people will not be happy with this price hike but trust … I know a lot of people will not be happy with this price hike but trust me when I tell you that if anyone is thinking of moving over to virgin don't!!! I made this mistake last year. Virgin TV is absolutely rubbish and if I had the choice to move back to sky I would do in a flash reguradless of the price hike.



Why is it so bad?

Wonder if they hiking up fibre because they have t notified a letter out as yet for that price increase.

furiousjammin

The TV side of things or the phone/broadband side?Phone and Broadband is … The TV side of things or the phone/broadband side?Phone and Broadband is currently subject to a price hike. So you can cancel.Tv will be confirmed tomorrow. If SKY cannot come to a deal with Discovery, then you will officially know tomorrow and you can cancel the TV side of things then.So probably wait until tomorrow to confirm the standing of both, gives you more bargaining power with SKY for a retention deal. I think this whole Discovery contract shambles is going to end up costing SKY quite a few customers.



I spoke to Sky yesterday, they advised that I could cancel the TV penalty free up until 22nd. I'm not hopeful of any resolution to the Discovery situation.

poison3k

If you do cancel with SKY whatever you do, do not go with BT!!! :(I did … If you do cancel with SKY whatever you do, do not go with BT!!! :(I did that and now regret it, BT are 10 x worse than SKY in our experience. I wasn't happy with the Sky service but the BT one is so bad I wish I was still with sky, even if it is more expensive.At the end of my BT contract I'm changing over too Zen and going Freesat, Amazon TV and Plex.


100% agree with this, BT are absolutely appalling.

Broadband is slow at my new build house, but don't know if anyone would be better anyway (No Virgin Available)

FocusST

I'm not sure why people complain so much about Sky!!I've had Sky for … I'm not sure why people complain so much about Sky!!I've had Sky for years and am happy with the price, the service and all the updates they do - no other service I pay for has evolved so much over the years and updated itself accordingly (except maybe Sonos!).Yet every time there is a Sky thread, people start shouting about them and calling them rip-off merchants! They are a business, and you don't HAVE to have Sky, unlike the BBC license which is a waste of cash IMO.If Sky does what you want and is affordable then stick with it, if not go elsewhere, simple!



​Hello is that you Mr Murdoch?

ourdevonfamily

Sounds good. I'm in the same boat, their broadband seems really flakey! … Sounds good. I'm in the same boat, their broadband seems really flakey! Hope you manage to find a good deal



​be intrested to see how they have there services through the net next year with no dish..dont know how thats possible on 1mb speed
il stick to 9 200mb

Out of interest: Can I cancel my internet entirely without being charged the cut-off fee? ISPs usually charge a stupid price if you want to shut off your internet - something I'll do before long as I get unlimited internet from my mobile provider and that's expensive enough!
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