Cheap 38Mbps Fibre Broadband and Line - No Contract Length! - SSE - Existing Customers Only - £24 per month
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Cheap 38Mbps Fibre Broadband and Line - No Contract Length! - SSE - Existing Customers Only - £24 per month

52
Found 7th Dec
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Seems pretty good to me. No fixed term unlike most other providers who are 18/24 month contracts. Price seems to be among the best for a phone line and fibre. No connection charges either.

"Our 17 range Phone and Broadband package contracts are non-fixed term. This means the contract continues on a rolling basis and will continue until terminated by either you or SSE in accordance with the General Terms and Conditions for the supply of Phone and Broadband."

Only for SSE Energy customers like me though.

This linkseems to suggest they are quite highly rated according to Which.

If they turn out to be no good then I can leave (but you need to send the router back? they send you a pre paid envelope) so they've got it all to prove to keep my custom!

52 Comments

Are they good in providing a stable and reliable service?

GauravBh22 s ago

Are they good in providing a stable and reliable service?



no, see other threads on here

i have sky £18.99 all in fibre PM

krizw15 m ago

i have sky £18.99 all in fibre PM


How?? Want to share details?

Don't do this to yourselves. Absolutely shocking service from start to finish and I'm glad my 18month contract finally comes to an end next week. Started off with internet randomly disconnecting days at a time. Tech support was difficult to get through to. When I finally did get through, they'd ask me to restart the router over and over again, which did nothing to resolve the problem. They suspected it to be a faulty router so sent out a new one a month later, and then closed the IT ticket. When the new router didn't solve the issue either, I found it even more difficult to get through to tech support (3 calls over 60mins on hold each with no success). Ended up finding the CEOs email address and letting him know. They finally contacted me to resolve the issue which took about another 3 weeks and an engineer visit to the exchange.

I thought that would be the end of it, and to be honest the internet did remain connected, but then I experienced the traffic management policy. If the internet was a child, Social Services would have intervened a long time ago with the amount of throttling involved. 80mb connection was maxing out at 35mb on a good day, typically 15-25mb. This was most of the time. They have whitelisted most of the speed test sites to show good results but true speed was abysmal. Never had anything like this with Sky, BT, O2 or Plusnet in the past on the same line. Never again.

Anyway, that's just my opinion.
Edited by: "rufnek2kx" 7th Dec

GauravBh19 m ago

Are they good in providing a stable and reliable service?


I am with them now, never had any reason to ring over the last 18 months. Top notch in my opinion

Original Poster

GauravBh22 m ago

Are they good in providing a stable and reliable service?


I think there is a lot of rumour about traffic management but from what I've been able to see in various forums they might be slow if you want to use torrents etc for downloading pirated films etc. But I've also seen plenty of people saying the speeds are fine for streaming.

I think if they were that bad they wouldn't be rated 3rd in a Which survey? Which are generally supposed to be fairly rigorous in their testing/surveys?

deanos22 m ago

no, see other threads on here


i'm coming to the end of an 18 month contract with SSE for their "ultra" fast fibre and i haven't had a single problem with them.

i'd re-up with them if they could keep the price at £21 for what i'm getting but that's not going to happen so i have to look elsewhere.

They are shocking, read reviews and do not sign up for this!

GauravBh5 m ago

How?? Want to share details?



Ring them up and tell them the max price you want to pay.

GauravBh28 m ago

Are they good in providing a stable and reliable service?


Been with them for 18 month without a problem

They are pretty good to be fair to them. Had them for 2 years without any issues. Plus as I've recently found out they don't block streaming sites like BT.

HankHandsome7 m ago

i'm coming to the end of an 18 month contract with SSE for their "ultra" …i'm coming to the end of an 18 month contract with SSE for their "ultra" fast fibre and i haven't had a single problem with them.i'd re-up with them if they could keep the price at £21 for what i'm getting but that's not going to happen so i have to look elsewhere.


Same here. Switching to the darkside (BT)
Because of cashback offers

£24 per month is not cheap

Original Poster

kkthomask8 m ago

£24 per month is not cheap


For fibre and line rental? Seems cheaper than most...?

GauravBh51 m ago

Are they good in providing a stable and reliable service?



As others have stated finished a 18 month contract for there ultra fast broadband today, but they offered no incentive to stay with them so I've switched to (gulp) Vodafone

But in 18 months i've not had 1 issue with SSE service, no dropouts & solid service, streaming has been fine, kids playing games on line, and downloading in gerenal was excellent & I probably would have stayed if offered this price
Edited by: "52919" 7th Dec

GauravBh51 m ago

Are they good in providing a stable and reliable service?



The short answer. NO.

I was unlucky enough to experience this first hand. I would see terribly slow speeds doing very legitimate things like trying to download my games via steam and origin etc, and seeing appalling speeds, while my friends on the likes of plusnet where maxing out their connections to the same services. I am also a samknows panelist, so i put in a complaint, and provided all the samknows testing graphs that showed by the hour how awful it was which they refused to recognise, and essentially the complaint ended in deadlock. I stupidly stayed with them as my connection appeared to stabilise, however i then found my speeds to a specific datacentre in france where being affected, and yet again my friend could access the same data centre fine using plusnet. Because of the previous complaint, they refused to provide any customer service or support, essentially showing me the door. They don't have their own infrastructure, they used to use a whitebox product provided through daisy, and its clear that either their network cannot handle all the users, or they are doing an awful job of traffic management.

Comments seem to be a mixed bag. FWIW I've been with SSE for a while and I have no problems at all.

I guess broadband is one of those things that can be good or bad no matter who you get it from...

Wow!!! All I am is getting is mixed opinion. Some having terrific experiences while others, a great experiences... Which is now making me think to get John Lewis only at my place (They are 32 GBP ). I would mostly be working from home and I really want my internet services to run just fine without any disruption [Thanks Everyone for your help and Support]

I've had SSE for nearly 18 months now and only had one issue which is my internet went off for about a week during the time they was fixing it but I must admit they are good as they gave me £15 off my bill for the next month bill so they've been good so far.

Yeah, good experience with them. Had one issue with them and they refunded me a month's cost without asking.

Had them for 12 months up to now was throttled really badly at the beginning till I complained now my torrents r speedy and streaming service is not blocked

steevojohno15 m ago

Had them for 12 months up to now was throttled really badly at the …Had them for 12 months up to now was throttled really badly at the beginning till I complained now my torrents r speedy and streaming service is not blocked



in fairness, you're the reason why they have to traffic manage, and what saturates these networks. unless you have a legitimate reason to be using torrents (i can think of none), you're the problem.
Edited by: "bouncy99" 7th Dec

I wonder if they'll offer it to existing broadband customers whose term is about to end. I don't use them for energy.

I never used torrents, but every day around 4pm I would go from 65mpbs to around 5 , it would take about 15mins to download a program on sky box, then when the restrictions kicked in it would take hours,then at midnight it shot back up, I did get out of the contact as they admitted service was poor, there were many others with same story

GauravBh2 h, 15 m ago

Are they good in providing a stable and reliable service?


No. I was with them for 18 months. They traffic shape and throttle, to the point that I was getting 1 mb/s between 20:00-21:30 regularly.

to be fair, during the day I would get 50-64mb/s, but that’s not when I want to watch something on Netflix or DL from sky

Honestly, avoid them.

supersharpshot1 h, 35 m ago

For fibre and line rental? Seems cheaper than most...?


Has the Vodafone 38Mbs fibre and line rental for £20 ended?

krizw1 h, 52 m ago

Ring them up and tell them the max price you want to pay.


I asked Sky to price match Vodafone @ £20 and they said no. So I left them.

deanos5 m ago

I never used torrents, but every day around 4pm I would go from 65mpbs to …I never used torrents, but every day around 4pm I would go from 65mpbs to around 5 , it would take about 15mins to download a program on sky box, then when the restrictions kicked in it would take hours,then at midnight it shot back up, I did get out of the contact as they admitted service was poor, there were many others with same story


How long ago was this? Broadband providers level of service can fluctuate as networks get saturated then undergo expansion. I've honestly never experienced the problem you're describing.

To be fair disconnections etc are LINE faults not ISP faults everyone just assumes its the isp fault.

Other problem is BT throw everything back at isps all the time and the bills if they don't find a fault etc etc it all just creates a climate of panicking & not raising support calls.

Regardless of who you're with if you get loss of sync it's an engineer call out which is out of the hands of your isp.

Thruput issues are ISP problems speed, time outs, DNS etc

What upload do these guys offer? Plusnet never used to tell you that they capped the lines at 2Mbps up instead of the 10Mbps you get elsewhere, but sneaky & really annoyed me as it didn't say this anywhere before signing up, wouldn't be surprised if this lot did the same, esp with 38Mbps when BT is uncapped up to 80Mbps now

kaledarth15 m ago

How long ago was this? Broadband providers level of service can fluctuate …How long ago was this? Broadband providers level of service can fluctuate as networks get saturated then undergo expansion. I've honestly never experienced the problem you're describing.



i had similar issues, and having samknows graphs to back me up, i could see a clear pattern every day when they did the tests, and when the speeds would tank. Each day when the tests ran at the same times, the pattern of speeds was the same. SSE didnt take any notice of the graphs or samknows data, and tried to fob me off.

bouncy999 m ago

i had similar issues, and having samknows graphs to back me up, i could …i had similar issues, and having samknows graphs to back me up, i could see a clear pattern every day when they did the tests, and when the speeds would tank. Each day when the tests ran at the same times, the pattern of speeds was the same. SSE didnt take any notice of the graphs or samknows data, and tried to fob me off.


Yeah, so when was this? I've been with SSE for about 5 months and had no issues

kaledarth12 m ago

Yeah, so when was this? I've been with SSE for about 5 months and had no …Yeah, so when was this? I've been with SSE for about 5 months and had no issues


Over the course of about 18 months off and on. You have so far been lucky, or you dont use your broadband enough to notice the poor service. If you are streaming nowtv or another similar service, your fine. if you are actually trying to use the full bandwidth, you may notice it more. Dont rely on speed test websites, they whitelist them so that they are not affected. I was seeing < 20Mbps across all digital distribution platforms on a 70Mbps connection, yet speedtest would max out my connection.

I have no fibre lol

Think I was with them 18 months or so ago, was a deal on here, many had same problem

Existing customer seems to mean existing SSE Energy Customer and not existing SSE Broadband customer. If not the former, then it's £29 with no inclusive calls. Better deals available. For example EE fibre is also £29 but you get a £75 Reward Card, £69 Quidco, free caller display and anytime calls for only £4.

Disco.Dave3 h, 3 m ago

Same here. Switching to the darkside (BT)Because of cashback offers


Good move. I did this when my SSE contract ended and they couldn't offer me a retention deal do switched to BT which at the time offered 52MB fibre, weekend call, £200 reward card and £80 Quidco. The Smart Hub 6 is a quality router, the BT apps are useful as are the free WiFi hotspots. Last week BT informed me of a £2.50 increase next month so I made good on my threat to leave. As soon as they could see the switching process was underway they improved on their previously best retention deal. Now I'm paying just £24.99 for the same package renewed for 12 months and a free upgrade to 76MB Speed. If I wanted anytime calls included they offered it for £29.99 all in. If there's another price increase in the meantime, I have a get out of jail free card!

supersharpshot3 h, 2 m ago

For fibre and line rental? Seems cheaper than most...?


No it's not. Sky, Vodafone, EE, Plusnet and Utility Warehouse are similarly priced. Bearing in mind 18 months ago you were getting anytime calls and 76mb speed for £21 all-in, this deal is a duffer by comparison. If you want calls included EE is the one to go for. Free caller display and only £4 for anytime calls. And don't forget some include Reward Cards in the region of £50, £75, £100 etc. so don't forget to factor this in too as well as Top Cashback and Quidco.
Edited by: "TheHun6" 7th Dec

On there normal broadband and its been shocking, moving now my contract is over, they even charge for calls to the helpline now which will take you a long time on the phone before someone answers it.

Best advice I can Offer anyone considering SSE Broadband is save your money and save yourself some grief. I have had their so called Fibre broadband for over two years and bag of nails will perform better I am almost certain of it No disrespect to op intended, so please, op take no offence
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