30°
EXPIRED
Copenhagen Solid Pine Bedroom Package (Wardrobe +Drawer Chest + Bedside Chest) £199.99 @ Cdiscount
Copenhagen Solid Pine Bedroom Package (Wardrobe +Drawer Chest + Bedside Chest) £199.99 @ Cdiscount

Copenhagen Solid Pine Bedroom Package (Wardrobe +Drawer Chest + Bedside Chest) £199.99 @ Cdiscount

Buy forBuy forBuy for£199.99
GETGet dealVisit site and get deal
Plus Quidco
Delivery £1.99 or use attached code for free delivery
3 Easy payments
Product rrp £429.97

1. 2 Door 3 Drawer wardrobe

Solid Pine Construction
Hardboard back and drawer bases
Frame Panel Doors
Smooth action metal drawer runners
Brushed silver finish handles

2. 5+2 Drawer Chest

Solid Pine Construction
Hardboard back and drawer bases
Smooth action metal drawer runners
Brushed silver finish handles

3. Bedside Chest

Solid Pine Construction
Hardboard back and drawer bases
Smooth action metal drawer runners
Brushed silver finish handles

8 Comments

Original Poster

http://i2.cdiscount.co.uk/products/180000/180070_de_1.jpg
http://i2.cdiscount.co.uk/products/180000/180075_de_1.jpg
http://i2.cdiscount.co.uk/products/180000/180072_de_1.jpg

My advice? FORGET IT - CDiscount bedroom furniture is a disaster

Here is a copy of my latest communication with CDiscount, (previous emails have been ignored):

Can you tell me what I have to do to get you to collect this firewood you sold me?

It sat as a pile of cheap wood for 4 weeks when the ‘wardrobe’ was supplied with two left side panels and no right side panels. Agreed, part of that 4 weeks included dealing with your supplier direct (who will not give a contact phone number, they only accept contact by POST – who knows, that may catch on) – and after a wait of over two weeks, they sent me a right side panel – for a completely different wardrobe!

I contacted your customer “care” department and it was agreed that the product was most certainly not “fit for the purpose” as without a correct right side panel it doesn’t stand up, and if it doesn’t stand up you should be careful when hanging clothes in it. An address in “Oxon” (do people still say that?) was given and a collection date of two Mondays ago now (23rd January) was confirmed.

Well guess what…

Yes, I no longer have a pile of wood where I dreamt a wardrobe would stand. I have two huge cardboard boxes blocking up my hall, ready to go with Oxon address sellotaped on each. That’s 9 days we’ve had to squeeze out the front door. In that 9 days I have emailed you twice, and your customer careless department has thought I might just give up and keep the wood. I promise you I won’t.

Come on guys, you can try and sell rubbish, I don’t blame you for that. When people realise it’s rubbish you do have to accept that you can’t hide away and pretend the emails didn’t arrive. That’s the law you see.

If you credit my money back, I’m happy to give my pile of wood to old people as a winter fuel payment, the only useful future it has. Just let me know.

Bearing in mind I ordered this on January 12th, your responsiveness to a completely duff product has been an absolute disgrace. I do think I am entitled to a refund and an apology. And a telly.


I had to find another email address to send it to - the "[email protected]" address they use bounces, can you believe it (yes).

We are very concerned about the issues you have experienced so please contact our Customer Service Team on 08444 990099 or alternatively email us on [email protected] so we can resolve as soon as possible.

cdiscount.co.uk

Lakeside;4545882

My advice? FORGET IT - CDiscount bedroom furniture is a disaster ...


I would never deal with a website that does not give its postal address and customer services email address on its "Contact Us" page. Also, their Terms & Conditions page requires you to click on 20 headings just to be able to read and print them out!

They state that they are "the largest European online retailer". Wow. Amazon must be really struggling! :whistling:

Ah but they DO have a customer care email address!!! It's stated by me above and given on their website; [email protected] - try it, it bounces immediately!

I was mostly disgusted (I have been disgusted in so many ways by Cdiscount) by them telling me that --> I THEIR THEIR

Dear customer we would like to confirm you are using the correct email address to contact us it is [email protected] and not [email protected]

If you email us on the above address with your contact details we will call you back and resolve your issue.

[email protected] not the right email address?

You started it lol

http://www.calisvilla.co.uk/cdiscount.jpg

[email protected] is a no reply' email address we use to despatch our automated validation emails, order posted emails etc.

We were unaware and apologise as this appears to have caused you some frustration when trying to contact us.

Customer Care is paramount to cdiscount.co.uk so in response we have had our technical team work to re direct all inbound correspondence to [email protected] forwarded to [email protected].

cdiscount.co.uk
Post a comment
Avatar
@
    Text