Offer only applies to e-tickets not conventional printed ones, so cold from me.
No it doesn't. Please don't even try and defend the train companies. The whole thing is dysfunctional and the government needs to radically overhaul the industry to deal with increase in passenger numbers. TOCs are in denial -passenger satisfaction surveys pure fantasy.
Its just how the railway works. And it does work for the majority.
Not really helpful. :( If one is going from A to B and has to be there at a certain time, then they need to board the train that arrives whether it is crowded or not. Is this the same reasoning that the management uses?
You need to remember that train operators have a limit to how much profit they can keep. They're is also a national shortage of trains that can be used. Most trains are also built to their current format so it's not as simple as adding more carriages where needed, even if there were some available. Also a good proportion of passengers buy flexible tickets meaning they can board any train, making predicting passenger numbers on any given service difficult. But most importantly, the company doesn't force anyone onto the train. They board of their own accord, so it's their choice to be on a crowded train or not.