Dell Inspiron 13 (5378) 2-in-1 laptop £253.27 at Dell Outlet
311°Expired

Dell Inspiron 13 (5378) 2-in-1 laptop £253.27 at Dell Outlet

37
Found 15th MarEdited by:"Fatal.Swan"
I bought one of these from the Dell Outlet last week as a small laptop to travel with for work use. The Inspiron 13 has some mixed reviews but those are mostly considering the specs against models in a higher price bracket than it is now in because of the Dell Outlet price, especially when the 20% code (DOINS20) is taken into account - £253.27 delivered.

  • Processor: Intel® Pentium® 4415U (Dual Core, 2.30 GHz, 2MB Cache, 15W)
  • 13.3-inch FHD (1920x1080) IPS Truelife LED-Backlit Touch Display with Wide Viewing Angles & IR Camera
  • 4GB (1x4GB) 2400MHz SDRAM DDR4 Non-ECC
  • 1TB 2.5 Hard Drive 5400 rpm
  • Windows 10 Home (64bit)
  • Intel Dual Band Wireless-AC 3165 802.11ac, 1x1, 2.4 & 5GHz + Bluetooth 4.2

I've replaced the 1TB 7mm slim HD in mine (it was a Seagate) with a smaller capacity SSD drive and it runs very nicely. It's a bit cumbersome in tablet mode (though perfectly effective) but that's not what I need it for, so not an issue for me. The backlit keyboard is handy. The model with an i3-7100U processor is also currently available at about £30 extra.

There are probably slightly more attractive alternatives if you don't mind the risk/delay/complications of getting something from China (Teclast F7 from Geekbuying, etc) and while I've done that with phones in the past I decided it wasn't worth it for me this time.

Remember to use the code DOINS20 at the checkout.

Decide for yourself whether this is what you consider a 'refurb'. Some sellers appear to treat that as a shorthand for "second hand" though this is certainly not what the Dell Outlet systems are. I've had about 8 or 9 systems from them over the last few years and all have been absolutely unmarked and as I would expect a new machine to be, even the 'scratch and dent' ones I've had, in fact. They have the same 12 month warranty as Dell's new systems.
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***** REFURB *****
Has a free RAM slot if you want to upgrade the memory (rear cover is a bit of pain to remove though as you need a guitar pick / spludger tool).

No free M.2 slot for SSD upgrade (you need to remove and replace the existing SSD).

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Top comments
Had 2 of this machine, first the volume buttons didn't work second the keyboard so arrived with a key missing. Their tech support team and customer service are a joke. Most important advice would be buy with credit card!!!
37 Comments
Refurb !
Does say outlet in the title.
Dell Refurbs aren't really refurbs. They're normally ones sent back under DSR or ex-repairs.

Other companies offer refurbs are old technology, 2nd user. This is current tech.

However, it's an awful processor, so I'm out.
I'm working on one of these at the moment. Had to put in a SSD and upgrade to 8GB RAM to get decent performance out of it, mine's the i3 version and I paid £378 a year ago
Other than screen backlight bleeding am happy with it
Had 2 of this machine, first the volume buttons didn't work second the keyboard so arrived with a key missing. Their tech support team and customer service are a joke. Most important advice would be buy with credit card!!!
Gone for the i3 version, cheers OP.
newsgroupmonkey2 h, 42 m ago

Dell Refurbs aren't really refurbs. They're normally ones sent back under …Dell Refurbs aren't really refurbs. They're normally ones sent back under DSR or ex-repairs.Other companies offer refurbs are old technology, 2nd user. This is current tech.


The word refurbished covers a multitude of categories and Dell do refurbish them all except for the ones on the Outlet listed as new.
Dell sell refurbished models with older tech as well. Apple also sell refurbished models of current tech as do many companies.
Agharta21 m ago

The word refurbished covers a multitude of categories and Dell do …The word refurbished covers a multitude of categories and Dell do refurbish them all except for the ones on the Outlet listed as new. Dell sell refurbished models with older tech as well. Apple also sell refurbished models of current tech as do many companies.



They do, but not very often. The comparison I'm making is with these websites that take companies old laptops, tart them up with a clean and sell them as second user. They're often 4 or 5 years old.

I don't think I've ever seen Dell sell anything that's more than 3 years old. Most of the stuff Dell sell on the outlet is either brand new tech, or fairly recent (certainly within a year). Selling an 8th gen Intel processor as "refurb" that's barely a month old certainly isn't in the former category.
newsgroupmonkey3 h, 8 m ago

Does say outlet in the title.Dell Refurbs aren't really refurbs. They're …Does say outlet in the title.Dell Refurbs aren't really refurbs. They're normally ones sent back under DSR or ex-repairs.Other companies offer refurbs are old technology, 2nd user. This is current tech.However, it's an awful processor, so I'm out.


Er, ex-pairs would be a refurb.

OP really needs to add "refurbished" to the title as its pretty misleading at the moment.

COLD for that reason (along with no SSD, no free m.2 slot, difficult to remove the rear cover to replace the HDD etc).
newsgroupmonkey28 m ago

They do, but not very often. The comparison I'm making is with these …They do, but not very often. The comparison I'm making is with these websites that take companies old laptops, tart them up with a clean and sell them as second user. They're often 4 or 5 years old.I don't think I've ever seen Dell sell anything that's more than 3 years old.


Refurbs by 3rd parties are a completely different thing.
Many large companies sell their own refurbs of current or recent models directly to the public or via other sources.
It's easy to differentiate the two based on specs and pricing.
On ebay for example there is a clear difference as there are different categories for the two classes; manufacturer refurbished and seller refurbished.
Agharta4 m ago

Refurbs by 3rd parties are a completely different thing. Many large …Refurbs by 3rd parties are a completely different thing. Many large companies sell their own refurbs of current or recent models directly to the public or via other sources.It's easy to differentiate the two based on specs and pricing. On ebay for example there is a clear difference as there are different categories for the two classes; manufacturer refurbished and seller refurbished.



I'm not disagreeing with this at all. It was in response to the first "refurb" comment which tends to have negative connotations.
Definitely not difficult to remove the rear panel to upgrade. It's just 9 standard Philips screws. No need for a special tool or guitar pick either to get the panel off once it's unscrewed, you just start at the edge with the hinges (where the speaker is and there's a bit more space to get your fingertips/fingernails in) and once it's started to lift off there it all comes off very easily.
Expired. £320 after discount now.
Edited by: "Common.Sense" 15th Mar
Common.Sense11 m ago

Expired. £320 after discount now.


Still showing the £253 for me.
As with most manufacturer refurbs, these are randomly tested customer returns.
Chances of getting a faulty one are much higher. Dell CS is a nightmare to deal with. So buyer beware and use a credit card.
Damn if this had an M2 slot i'd be taking the i3 one.
Edited by: "Sp0oner" 15th Mar
A refurb is a refurb and should be in the title.
Clearly those crying over no 'refurb' in the title have no idea what the Dell Outlet site is or what Dell class as refurb. I buy all my machines from the Outlet site and all have been in new condition including the scratch and dent ones. Hardly the same as grotty 'refurbs' you'd buy off ebay.
Fatal.Swan1 h, 57 m ago

Definitely not difficult to remove the rear panel to upgrade. It's just 9 …Definitely not difficult to remove the rear panel to upgrade. It's just 9 standard Philips screws. No need for a special tool or guitar pick either to get the panel off once it's unscrewed, you just start at the edge with the hinges (where the speaker is and there's a bit more space to get your fingertips/fingernails in) and once it's started to lift off there it all comes off very easily.


Not according to this video:

I'm looking for something to replace my old Samsung Q330 and this (with the i3 processor) could be a good option. Is there anything else around that would beat this for < £300??
majorwedgy8415th Mar

Had 2 of this machine, first the volume buttons didn't work second the …Had 2 of this machine, first the volume buttons didn't work second the keyboard so arrived with a key missing. Their tech support team and customer service are a joke. Most important advice would be buy with credit card!!!



I second that. Dell Tech support is a joke, better send item back for refund if not working.
Picard12315 m ago

Not according to this video:[Video]


But that guy didn't start at the hinge side - if he'd watched this kid's video he would have had the panel off in seconds (like me) with just his fingers. It's about 2m15s in.


Sp0oner59 m ago

Clearly those crying over no 'refurb' in the title have no idea what the …Clearly those crying over no 'refurb' in the title have no idea what the Dell Outlet site is or what Dell class as refurb. I buy all my machines from the Outlet site and all have been in new condition including the scratch and dent ones. Hardly the same as grotty 'refurbs' you'd buy off ebay.


Given I have had several myself I know it is a mixed bag and it's not new machines and therefore should be in the title too allow informed choices
Fatal.Swan2 h, 47 m ago

Still showing the £253 for me.



Did you click through to see the higher prices?
Fatal.Swan57 m ago

But that guy didn't start at the hinge side - if he'd watched this kid's …But that guy didn't start at the hinge side - if he'd watched this kid's video he would have had the panel off in seconds (like me) with just his fingers. It's about 2m15s in.[Video]


Probably because its been opened before when they have to repair it during the refurb process.
Got the i5 version of this at work...touch screen has gone mad and it takes 2/3 presses of the power button to turn it on in a morning, nightmare
I've been buying off outlet for the last 13 years - anyone saying their CS is a joke is full of bull.

I have bought at least 150 machines, be them desktops, laptops and tablets. I have had only one issue in all that time and not once had bad service from them.

Ignore the kiddies folks, Outlet can be a place to get a real bargain if you have the patience.
newsgroupmonkey15th Mar

Does say outlet in the title.Dell Refurbs aren't really refurbs. They're …Does say outlet in the title.Dell Refurbs aren't really refurbs. They're normally ones sent back under DSR or ex-repairs.Other companies offer refurbs are old technology, 2nd user. This is current tech.However, it's an awful processor, so I'm out.


What's wrong with the processor? The benchmarks indicate it's only around 10% slower than the i3 model. Is the real world performance much different than what the benchmarks say?
Ultra_Magnus13 h, 6 m ago

I've been buying off outlet for the last 13 years - anyone saying their CS …I've been buying off outlet for the last 13 years - anyone saying their CS is a joke is full of bull.I have bought at least 150 machines, be them desktops, laptops and tablets. I have had only one issue in all that time and not once had bad service from them.Ignore the kiddies folks, Outlet can be a place to get a real bargain if you have the patience.


It's great for consumers but dire for businesses, I ordered a recent Dell 5570 from them 6 weeks ago, it arrived with a faulty keyboard so sent it back, they sent me another which had lines down the screen, they then sent me another which had badly buzzing speakers, they sent me another with a faulty effing keyboard, I asked for a refund but they refused saying that as a business they cannot give refunds only repairs, I am now taking it up with trading standards as they are now refusing to repair. I've not even spent an hour using a laptop I bought 6 weeks ago. I do also have an XPS 13 and a 7373 Inspiron which are all great, the 5570 is clearly a bad egg.
alphamusic58 m ago

What's wrong with the processor? The benchmarks indicate it's only around …What's wrong with the processor? The benchmarks indicate it's only around 10% slower than the i3 model. Is the real world performance much different than what the benchmarks say?


This is 7th gen, the 7th gen i3 is a dog too, I don't even like the 7th gen i5... 8th gen however is awesome.
you_gotta_be_kidding2 h, 41 m ago

It's great for consumers but dire for businesses, I ordered a recent Dell …It's great for consumers but dire for businesses, I ordered a recent Dell 5570 from them 6 weeks ago, it arrived with a faulty keyboard so sent it back, they sent me another which had lines down the screen, they then sent me another which had badly buzzing speakers, they sent me another with a faulty effing keyboard, I asked for a refund but they refused saying that as a business they cannot give refunds only repairs, I am now taking it up with trading standards as they are now refusing to repair. I've not even spent an hour using a laptop I bought 6 weeks ago. I do also have an XPS 13 and a 7373 Inspiron which are all great, the 5570 is clearly a bad egg.


Fair enough. There are some bargains to be had for sure from the Outlet but if this is your first experience then I'm sure it would put you off for future purchases.
Ultra_Magnus1 h, 25 m ago

Fair enough. There are some bargains to be had for sure from the Outlet …Fair enough. There are some bargains to be had for sure from the Outlet but if this is your first experience then I'm sure it would put you off for future purchases.


It won't put me off, I've bought loads from the outlet, around 20% has gone back. But I would never again put it's for a business.
Anyone else having trouble with the DOINS20 code? Prices on the outlet website seem exclude VAT, so without the 20%off code you can't get it for sub £300.
Just to report - I ordered one of these and 48 hours later I a really pleased with it. Might be lucky but it looks 100% new, I can't find a blemish on it at all.
@Lakeside - good to hear you're pleased with your laptop. Did you go for a 'scratch and dent' or 'certified refurbished' model? Also did you opt for the 4415U or the i3 model? I ordered a 4415U certified refurbished last night but still in two minds if I still really need it.
I got the 4415U myself (scratch and dent), very happy with it myself after swapping out the HD for a SSD.

I've also just got hold of this case - it's a very good fit: amazon.co.uk/gp/…YR/
baggiescrazy2 h, 29 m ago

@Lakeside - good to hear you're pleased with your laptop. Did you go for …@Lakeside - good to hear you're pleased with your laptop. Did you go for a 'scratch and dent' or 'certified refurbished' model? Also did you opt for the 4415U or the i3 model? I ordered a 4415U certified refurbished last night but still in two minds if I still really need it.


A Certified Refurbished one. Just the cheaper one - like you I guess I wasn't really in the market for a new laptop (quite yet) and not really in need of slightly faster processors. I have a work laptop which is replaced every 12 months with the newest version - this is just for videos on flights, private email and browsing. I wanted a 2-in-1 if poss and a large HD (again prefer capacity to speed), good screen and the icing on the cake was the backlit keyboard - easily pleased I know but for £250ish I have everything I wanted and in perfectly new condition to the untrained but obsessive eye
Edited by: "Lakeside" 24th Mar
Fatal.Swan8 h, 41 m ago

I got the 4415U myself (scratch and dent), very happy with it myself after …I got the 4415U myself (scratch and dent), very happy with it myself after swapping out the HD for a SSD. I've also just got hold of this case - it's a very good fit: https://www.amazon.co.uk/gp/product/B076ZQQTYR/


I went for this due to my many cables, usb drives and the like - a nice quality and lovely fit for this laptop:
amazon.co.uk/iCo…3.3
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