Discount on new Tomtom if you have an 'old' device
24°Expired

Discount on new Tomtom if you have an 'old' device

48
Found 29th JanEdited by:"jasee"
Tomtom are offering a discount on a new Tomtom if you have an 'old' Tomtom which they say they will no longer support. Apparently as of January 2018, you will not be able to get map updates. Probably, the discount is not worth having or applies only to their most expensive models, but I thought I would mention it here for those who might have one of the old models.

Update:
I can't see that they are making any replacement offer now, unless anyone else can see a link?
Community Updates

Groups

Top comments
I think when I checked for my offer it was peanuts. I can't remember the amount but I think it was something ridiculous like £15.

It was months ago, so don't hold me to that figure.

All I remember is I thought it was an insult considering they presumably wanted to keep my business.

My Tomtom is an older model, however it has an sd card for additional map data, so for Tomtom to stop support is a poor excuse.

I moved to Google Maps years ago. It is an excellent app.

You can now download maps for weak data areas, so I never have issues.

As a double backup I have CoPilot on my phone.

I did try the Tomtom App, but it was not accurate, and tbh, "lifetime maps" should mean lifetime, otherwise, don't make the claim in the first place!
Edited by: "hottoast" 29th Jan
I bought the app for my iPhone and I’ve also been told that my free map updates for life are apparently dead. Really bad I think, for a company that size to move the goalposts once they stop making money
48 Comments
LIST OF AFFECTED DEVICES
Devices no longer supported:

GO 750 (W7)XL 2nd Edition (RC/RI/RN/RV)XXL 530/535/540/550 SERIESONE 4th Edition (PC/PF/PI/PL/PO/PQ)START (XB/XD/XF/XH)EASE (XI/XJ/XK/XL)PLUS (XN/XM)XL 4th Edition (GJ/GI/GK/GP)GO 1000 (TD/TB)GO 1005 (SF/SB)VIA 110/130/220VIA 120 (AN/AU/FM)START 20/25/45/55/60XXL CLASSIC SERIES (GQ)GO 700 (M5) GO 630 (JB)GO 720 (M6)GO 730 (J4) GO 740 (WR/WL)GO 750 (W4)GO I90 (DC) ONE IQ ROUTES (P1/PS/P2/PU)ONE 140 (RED) (PM)XL 3rd Edition (R1/RS/R2/R4/RU) GO 820 (FT)GO 825 (FY)
  • *Lifetime means the useful life of the device, i.e. the period of time TomTom supports your device with updates, services, content or accessories. A device will have reached the end of its life when none of these are available any more. You need a PC with an Internet Connection and a MyTomTom account to download new maps and updates. For more information, visit tomtom.com/lif…ime
  • - TomTom Services via Smartphone: Activate TomTom Traffic, Speed Camera Updates and MyDrive by connecting to your smartphone via Bluetooth®. To learn more and check compatibility, please visit:tomtom.com/connect
Got 2 old ones, but it doesn't say how much discount?
I have only had my GO 820 four years and I got an email this morning telling me this.

I will use my mobile in future.....live maps and live traffic updates for free as I always have a few megabytes left on my contract.
I bought the app for my iPhone and I’ve also been told that my free map updates for life are apparently dead. Really bad I think, for a company that size to move the goalposts once they stop making money
Shaker10 m ago

I have only had my GO 820 four years and I got an email this morning …I have only had my GO 820 four years and I got an email this morning telling me this. I will use my mobile in future.....live maps and live traffic updates for free as I always have a few megabytes left on my contract.


I recommend waze
I think when I checked for my offer it was peanuts. I can't remember the amount but I think it was something ridiculous like £15.

It was months ago, so don't hold me to that figure.

All I remember is I thought it was an insult considering they presumably wanted to keep my business.

My Tomtom is an older model, however it has an sd card for additional map data, so for Tomtom to stop support is a poor excuse.

I moved to Google Maps years ago. It is an excellent app.

You can now download maps for weak data areas, so I never have issues.

As a double backup I have CoPilot on my phone.

I did try the Tomtom App, but it was not accurate, and tbh, "lifetime maps" should mean lifetime, otherwise, don't make the claim in the first place!
Edited by: "hottoast" 29th Jan
That's appalling, you don't expect a premium branded product to barely last 4 years, if that were the case, I'd have bought a cheap one. The way I read it, even if you don't have lifetime updates and even if you wanted to pay, you can't - so everyone is stuck.
Edited by: "KentishLad" 29th Jan
Nicolidus36 m ago

I bought the app for my iPhone and I’ve also been told that my free map u …I bought the app for my iPhone and I’ve also been told that my free map updates for life are apparently dead. Really bad I think, for a company that size to move the goalposts once they stop making money


I bought the original tomtom app a few years back for my iphone 4 as you paid a lot for standalone devices and only got 2 years of maps usually. Paid about £40 for it but had lots of use so wasnt overly bothered when they said it was going. After looking online i found that TomTom were giving a 3 year subscription to the new "go" app on ios as a way of saying sorry for binning the old app so i took it. I find the new app nicer to use and speed camera and average speed camera areas are nice and accurate. When it runs out i wont mind paying 14.99 a year to keep up with map/speed camera updates, plus as its now subscription you can move it with you if you want to swap between ios and android. I'm sure plenty will say Waze and Google are better etc but ive got updates until 2019 so i'm happy.
I will have a look tonight and see if I can get the serial number of my old one, though it was meant to have maps for life too!
Lifetime updates eh? So long as you think a lifetime if 4 years....

This must be up for a class action or something, if they said 15-20 years then they might have an excuse in IT terms.

I've got a One with european maps on which was bought in about 2006, it still works perfectly fine, so do my relatives ones bought around the same time, these should still be supported since the format of the maps files is almost identical. The only real differences are the new ones have more data cells, it's quite simple for the TomTom Home program to check which version yuo have then not transfer over "columns X, Y and Z" if not applicable.

4 years is terrible, and almost certainly illegal if it says "lifetime", whether or not they mean the lifetime of the device.
My "lifetime" lasted 19 months

Shame on TomTom!

Won't be trusting them again.
This is actually incorrect - TomTom are not formally supporting it, but it does not mean that you cannot add new maps, speed cams, etc. Plenty of forums on the internet that show how to do this. I have a TomTom GO 940 Live that was launched in 2009 that still works with the latest 2018 maps.
The site seems to have crashed in certain areas and that link isn't working.
Also, I'm far from an eco warrior but isn't this just resigning tens of thousands of peices plastic to landfill?
Thankfully I still have a Navman which I've had for 8 years and it has real "lifetime updates" and is still going strong. Alos has ample storage left to update a few new roundabouts and a bypass here and there evry few months!
Site now working again. Discounts are:

GO 620 25% off £249.99 down to £187.49
GO 6200 30% off £339.99 down to £237.99
the way I saw my email from them was

we are not going to support your device any more as lifetime does not mean lifetime
buy a new model off us for a discounted price and in 2 years time you can bend over again so we can shaft you

lifetime should be for life , this will spark to their downfall as many people will move to phone based free apps
they should offer 1 final free update for device with free last map and a choice of discount on a new model
We just got the old model last month
I've always liked Tom tom, but I think they may have shot themselves in the foot here.
This is such a dick move by TomTom.

I'm sticking to free navigation apps (with traffic) on my Android phone.
Would have preferred to continue using a dedicated satnav device, but with this attitude, TomTom can get lost.
doooford22 m ago

Site now working again. Discounts are:GO 620 25% off £249.99 …Site now working again. Discounts are:GO 620 25% off £249.99 down to £187.49 GO 6200 30% off £339.99 down to £237.99


Hmm no where near the discount I was expecting - will pass!
Google Maps FTW!!!!
malachi7 m ago

Google Maps FTW!!!!


Free updates, real time info - Google Maps/ Waze
Avatar
deleted1351975
I now use the phone app and it works perfect.
TrooperUK16 m ago

Free updates, real time info - Google Maps/ Waze


Problem with Waze is that their speed camera alerts aren't very good. I mainly use a standalone GPS for speed camera purposes.
doooford1 h, 58 m ago

Site now working again. Discounts are:GO 620 25% off £249.99 …Site now working again. Discounts are:GO 620 25% off £249.99 down to £187.49 GO 6200 30% off £339.99 down to £237.99


Is that it? "By the way, you need to throw your perfectly fine Sat Nav in the bin, but hey, here's a mediocre discount on one that we'll likely discontinue again in a couple of years"
KentishLad12 m ago

Is that it? "By the way, you need to throw your perfectly fine Sat Nav in …Is that it? "By the way, you need to throw your perfectly fine Sat Nav in the bin, but hey, here's a mediocre discount on one that we'll likely discontinue again in a couple of years"


Well that's called planned obsolescence. But as I've already pointed out, a TT device that is no longer officially supported still works and still can be updated.
i cant work out why anyone would want a standalone sat nav anymore when phones do such a good job (for free) Google Maps is excellent. used it for about 5 years with zero issues.
While I think it's a bad move, I still use a go 920 which hasn't been updated for years. Still gets me there. Still a problem with data on limited allowance or abroad when using apps. Of course there's Here, but prefer tom tom.
tonymcg1 h, 50 m ago

Hmm no where near the discount I was expecting - will pass!



Brilliantly, these are available much cheaper away from TomTom.

The GO 620 is £199.99 at eBuyer so £50 cheaper than TomTom offer with the discount
TomTom PR department must be due a bonus for this idea!
Aren't we entitled to a complete refund if they've sold us something which came with lifetime updates, but now withdrawn?
Is there any legal statutes to bring a class action against tomtom?
Neiliboy1 h, 7 m ago

i cant work out why anyone would want a standalone sat nav anymore when …i cant work out why anyone would want a standalone sat nav anymore when phones do such a good job (for free) Google Maps is excellent. used it for about 5 years with zero issues.

I think they may have just killed the idea of standalone Sat-Navs. I was about to respond with why I liked my TomTom as my phone chews battery on SatNav. But then I can just get an in car charger and do away with the TomTom.
More space in the glovebox then for Toblerones in case I have a breakdown :-)
Edited by: "doooford" 29th Jan
TomTom ditches map updates for some sat-navs - BBC News
bbc.co.uk/new…546
m5rcc6 h, 1 m ago

Problem with Waze is that their speed camera alerts aren't very good. I …Problem with Waze is that their speed camera alerts aren't very good. I mainly use a standalone GPS for speed camera purposes.


Have you tried driving in the speed limit?
m00head1 h, 30 m ago

TomTom ditches map updates for some sat-navs - BBC …TomTom ditches map updates for some sat-navs - BBC Newshttp://www.bbc.co.uk/news/42859546


And according to the article it includes some models currently on sale with ‘Lifetime Maps’. So who’s to say these replacement ‘discounted’ models will not be similarly impacted this time next year.

As the owner of an affected fifteen month old TT Start 25 with lifetime maps this one is very very cold.
Wow.

So TomTom's definition of 'lifetime updates' means updates for as long as the device is updated. Talk about a useless promise!

Product descriptions continue to state that maps on these devices will be refreshed multiple times a year "for the lifetime of your device". On its website, TomTom explains that "lifetime" means the "useful life" of a device: "ie: the period of time TomTom supports your device with updates, services, content or accessories. A device will have reached the end of its life when none of these are available any more"
if you are quick you can update any live services that will extend the life of you device it adds a year onto the date it would have run out It will not update the maps just live services
migavupe1 h, 27 m ago

Have you tried driving in the speed limit?


Yes - it's rather dull.
Discount also appears to apply to 5200. Add 6200, continue shopping & add 5200 to basket, then remove 6200 - & discount of £90 applies making 209.99 for 5200 - which is cheapest can find (257.79 currently on Amazon) if did want to consider new model.
any suggestions where to find the Alt map updates??
TomTom has now updated it's website about this.
It depends on your specific model. More importantly the first 2 letters of it's serial number.
Check it out HERE.
mckayc21 h, 28 m ago

Discount also appears to apply to 5200. Add 6200, continue shopping & add …Discount also appears to apply to 5200. Add 6200, continue shopping & add 5200 to basket, then remove 6200 - & discount of £90 applies making 209.99 for 5200 - which is cheapest can find (257.79 currently on Amazon) if did want to consider new model.



useful if you have a 5200 (you need a serial number), I wonder if this works for other models
Post a comment
Avatar
@
    Text