DJI Mavic Air Fly More Combo - Artic White £695.99 with code @ Toby deals
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DJI Mavic Air Fly More Combo - Artic White £695.99 with code @ Toby deals

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Found 18th Apr
If you use the WELCOME 6 voucher code brings the price to £695.99
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How can you tell if this is a UK model (and so eligible for UK DJI warranty?)
nemesis6001 m ago

How can you tell if this is a UK model (and so eligible for UK DJI …How can you tell if this is a UK model (and so eligible for UK DJI warranty?)


It won't be a uk model.
Seems a good price for the fly more combo.
I've ordered one, i spoke to DJI couple of weeks ago and they said it doesn't matter where the item is purchased as long as the item is new and not been registered previously. They said they would honour a 2 year warranty apparently?
This will be shipped from Hong Kong according to their website, so by the time you factor in customs duties/VAT/admin charge you're probably better off buying from a European supplier. And their returns policy looks like hassle...
idealstandard1 m ago

This will be shipped from Hong Kong according to their website, so by the …This will be shipped from Hong Kong according to their website, so by the time you factor in customs duties/VAT/admin charge you're probably better off buying from a European supplier. And their returns policy looks like hassle...


Tob Deals state in their terms and conditions that they gurantee no extra fees fro customs or vat duties
willeymunda16 m ago

I've ordered one, i spoke to DJI couple of weeks ago and they said it …I've ordered one, i spoke to DJI couple of weeks ago and they said it doesn't matter where the item is purchased as long as the item is new and not been registered previously. They said they would honour a 2 year warranty apparently?


Yes, a lot of people don't understand this. It doesn't matter where you buy your DJI product. You call their Support number and they know if it's under warranty (from it's 'Activation' date). If it's faulty, you send it to The Netherlands anyway.
im a live chat with them now they said it has to be an eu unit otherwise it has to be sent to the country of origin
Apparently when you register it they know from the serial number where it was manufactured? im getting a bit nervous now about ordering one this morning?
Edited by: "willeymunda" 18th Apr
PoserDude32 m ago

Yes, a lot of people don't understand this. It doesn't matter where you …Yes, a lot of people don't understand this. It doesn't matter where you buy your DJI product. You call their Support number and they know if it's under warranty (from it's 'Activation' date). If it's faulty, you send it to The Netherlands anyway.



PoserDude32 m ago

Yes, a lot of people don't understand this. It doesn't matter where you …Yes, a lot of people don't understand this. It doesn't matter where you buy your DJI product. You call their Support number and they know if it's under warranty (from it's 'Activation' date). If it's faulty, you send it to The Netherlands anyway.


But if its not an EU unit the warranty is only from the county of origin. Apparently Toby Deals have their own repairers and would require the item to be sent to them. The only trouble is i cant seem to find out if their only repair centres are based in Hong Kong
Edited by: "willeymunda" 18th Apr
Good luck Willey, I appreciate the updates as it’s useful to better understand the full implications for buying from a grey importer.
Mercurius2 m ago

Good luck Willey, I appreciate the updates as it’s useful to better u …Good luck Willey, I appreciate the updates as it’s useful to better understand the full implications for buying from a grey importer.


Its better to share the gained knowledge in my eyes ;-)
Some not so positive reviews on TrustPilot would stop me ordering. Although it's an amazing price. Keep us updated Willey!
Edited by: "downey91" 18th Apr
anymore with anything to say about Tobydeals? or the warranty service they provide?
willeymunda4 m ago

anymore with anything to say about Tobydeals? or the warranty service they …anymore with anything to say about Tobydeals? or the warranty service they provide?


33657713-UkLo8.jpgThat'll clarify the warranty aspect. Not sure how much a package to Hong Kong will cost..
downey9125 m ago

[Image] That'll clarify the warranty aspect. Not sure how much a package …[Image] That'll clarify the warranty aspect. Not sure how much a package to Hong Kong will cost..


thats exactly what i got told today, that wasn't what i was told 2 weeks ago though. Apparently if it develops a fault it has to be sent to a UK address initially? for tobydeals to check it over?
Wait for it to become available from eglobalcentral and buy it from there... their stock is EU stock so based on the above warranty should be fine in the UK
Ped221 h, 52 m ago

Wait for it to become available from eglobalcentral and buy it from …Wait for it to become available from eglobalcentral and buy it from there... their stock is EU stock so based on the above warranty should be fine in the UK


It is available on eglobal again now but apparently I’ve read you do get charged customs/charges from them as it’s not sent from UK?
willeymunda3 h, 2 m ago

It is available on eglobal again now but apparently I’ve read you do get c …It is available on eglobal again now but apparently I’ve read you do get charged customs/charges from them as it’s not sent from UK?


They send it from France so no customs charges with it being from the EU.
Edited by: "Ped22" 18th Apr
Ped228 h, 35 m ago

They send it from France so no customs charges with it being from the EU.


It’s still a Chinese unit apparently
willeymunda1 h, 20 m ago

It’s still a Chinese unit apparently


The one I got had an official Dji sticker on the packaging that stated it was an EU product.
oh really, didnt know that.........so when you registered it with DJI they accepted it as an EU product?
willeymunda19 m ago

oh really, didnt know that.........so when you registered it with DJI they …oh really, didnt know that.........so when you registered it with DJI they accepted it as an EU product?


Yup
Ped221 m ago

Yup



Its so confusing aint it, some people say one thing about eglobal and them getting charged customs and vat charges etc
Is it best to buy off eglobals ebay account for safety reasons rather than their website? Anyone have the ebay link please?
but i believe they don't have any listings at the moment
I wonder why?
willeymunda12 h, 51 m ago

but i believe they don't have any listings at the moment


My theory is that when they listed their drones in the wrong category just so buyers would get 20% off, they cost eBay a lot of money by breaking the rules
Edited by: "Ped22" 19th Apr
Ped2218th Apr

They send it from France so no customs charges with it being from the EU.



my response from eglobal

eGlobal Central - Markus (eGlobaL Central (EU))

Apr 20, 13:00 HKT

Dear Customer ,

Thank you for your message.

With regard to your inquiry. Please be kindly informed, that all our products are imported goods and will not come with manufacturer's warranty, but instead we will cover the warranty through our own company. eGlobal covers limited warranty of 24-month on our cameras and lenses, and 12-month on all other items, and 30 days warranty on batteries. The goods need to be sent to UK center \under our warranty service. Should you would like to find out more, please visit: eglobalcentral.eu/war…tml

Should you have any further inquiries, please feel free to contact us.

Best Regards,
eGlobal Central EU
willeymunda20th Apr

my response from eglobaleGlobal Central - Markus (eGlobaL Central (EU)) …my response from eglobaleGlobal Central - Markus (eGlobaL Central (EU)) Apr 20, 13:00 HKT Dear Customer , Thank you for your message. With regard to your inquiry. Please be kindly informed, that all our products are imported goods and will not come with manufacturer's warranty, but instead we will cover the warranty through our own company. eGlobal covers limited warranty of 24-month on our cameras and lenses, and 12-month on all other items, and 30 days warranty on batteries. The goods need to be sent to UK center \under our warranty service. Should you would like to find out more, please visit: http://www.eglobalcentral.eu/warranty-policy-eu.html Should you have any further inquiries, please feel free to contact us. Best Regards, eGlobal Central EU


Have you got your order yet?
dealchaiser6 m ago

Have you got your order yet?



I cancelled it before it was dispatched when i found out about the warranty situation. DJI said that alot of people have purchased through tobydeals and their units was genuine albeit a Chinese version which isn't covered under EU warranty. I would have less concern ordering a mobile phone or camera lense from these sights as they are less likely to go wrong but the way i saw it was that to get a 2 year warranty for a drone would make sense as it is likely to go wrong and/or once crashed would be easier to get fixed if it was an EU registered product.
The first rule of Toby Deals is that you should not order from Toby Deals. It's a lot of money to risk having to deal with a HK company on returns.
"Artic White"

I've heard of white vans, but lorries?
Horrible drone, unable to use mine properly as it looses video feed/signal juster after 500m (that's open field in Wales with no interference whatsoever). Would never buy it again... Mavic Pro was million times better.
padamowicz9310 m ago

Horrible drone, unable to use mine properly as it looses video feed/signal …Horrible drone, unable to use mine properly as it looses video feed/signal juster after 500m (that's open field in Wales with no interference whatsoever). Would never buy it again... Mavic Pro was million times better.



Is that using the controller or your phone to control it?
willeymunda16 m ago

Is that using the controller or your phone to control it?


Controller, DJI forums are full of the very same issue.
I thought software/firmware updates ironed out any problems obviously not then haha
if you had to buy a drone now what one would you buy? ive considered buying an MI drone instead
willeymunda6 m ago

if you had to buy a drone now what one would you buy? ive considered …if you had to buy a drone now what one would you buy? ive considered buying an MI drone instead


Never seen MI drones in real life so can't comment. I would probably wait for mavic pro 2 to come out (which will be anytime now) and then grab a bargain on Mavic Pro 1. Yeah, it's bigger than Mavic Air but it's far superior drone than this joke of a drone that Mavic Air is.

Range/video feed issue makes it completely unusable; I missed out on tons of great footage when I went to Wales. Just need to figure out how to sell it as I crashed it and it has a number of scratches. May have to write it off and get a new one from DJI and then sell it.
Edited by: "padamowicz93" 25th Apr
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