DKNY Men's 3-Pack Hip Boxers-£12.99 delivered (with code) WAS £39.99 @ The Hut

DKNY Men's 3-Pack Hip Boxers-£12.99 delivered (with code) WAS £39.99 @ The Hut

Found 3rd Feb 2013
Use code THGDKNY to get £27 off original price.
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Only in small
Scorching! Thanks for posting. Got Large. Why all the cold votes???

Scorching! Thanks for posting. Got Large. Why all the cold votes???

How did you get large ? Only shows small for me.
£12.99 aint a good price for 3 pairs of boxer shorts in my opinion...they all end up up your backside in the end
£12.99... How on earth is that a deal? WE HAVE PRIMARK FOR A REASON
Well I bought from The Hut recently (despite promising myself I'd never use them again after the last c$£@-up) and I want to return the item and left a 'message' on-line asking for the returns number, no reply and, indeed, the message seems to have been deleted ! ... on the order acknowledgment is: "If for any reason you can't find the answer to your question you can always call us on 0844 243 9090 and we will be happy to help." but when I call the number it just says "... go to the website..." I strongly suggest that you steer well clear.
Ordered on 1-Feb-2013 07:05PM and it's still showing "Processing". It's now the 5th, coming in to the 6th February and still nothing changed. I'm not impressed and will be the last time I use them.
Well that phone number I tried to call is a waste of time. Just advises you to use website (which they don't reply to) and hung up.

I want to cancel my order now, this is a joke.
I just rang Paypal and was told that although the payment has been sent to The Hut, they haven't 'claimed' it yet.

I can't get a refund as The Hut are in posession of my funds (probably another reason to pay by debit card and not Paypal) and this will only change when The Hut accept it. I've got a feeling they haven't accepted it because they don't have the stock - so they're keeping me held on until they get more delivered. Seriously **** off here.

Logging on to my Hut account, it says est. date of dispatch is 04/02 yet they're 'Awaiting Stock Pick'.

This is, honest to God, the last time I ever use them. Any deals I now see for The Hut will be voted cold out of principle. They have no idea about customer service or how to answer queries. I've tried their Facebook, website and telephone service but been completely ignored. I hate this company.
I only got a response from them when I initiated a dispute through paypal !
I threatened legal action, which seems to have worked. They replied to every one of the messages I've sent and cancelled my order.

Paypal shows cancellation but it doesn't look like the money was taken out in the first instance. I was looking to see if my funds went back up but they haven't. According to one email, they held my money for as long as possible because they did run out of stock, but didn't tell me.

Gave me a 10% off next order code which I won't be using. I'd give it away but people deserve better than their **** store. Never again.
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