Easyjet article 26 price promise , if flight price drops after booked then get credit back
449°Expired

Easyjet article 26 price promise , if flight price drops after booked then get credit back

41
Found 4th Dec 2013
I have posted this before and dont know why the deal is expired , as the price promise doesn't expire, scroll down to article 26 on link

EasyJet give a price promise on online bookings, if the same flight becomes cheaper they will refund the difference via a credit note to be used within 6 months of issue. Though to get it you have to phone them rather than via email, letter, fax etc

0843 1045000

Article 26 Price Promise

26.1 If You have, or the Booker on Your behalf has, made a Booking directly through the Website and You, or the Booker, subsequently find that lower fares (when taken together with all applicable fees and charges) for the same easyJet Flight have become available, You will be refunded the difference as a credit voucher against future Flights on easyJet. The only exception to this “price promise” is if the lower fares have been offered as part of a promotional offer that is launched after You have purchased the Flight. For the avoidance of doubt, this Article 26 will not apply to any Booking made on Your behalf by any licensed third party booking systems (e.g.: travel agents, screen scrapers) or through easyJet’s Call Centre.

26.2 Each Flight will be treated separately. This credit voucher will be valid for use against Bookings made within 6 months from the date of issue of the credit voucher. The credit voucher will expire at midnight on the expiry date and the validity of the credit voucher cannot be extended.

26.3 To qualify for a refund, the lower fare must still be available for sale at the time the claim is made to Our Customer Service Team and must be for the same date, destination and Flight number as in the Booking made.

26.4 If Your “price promise” request is in respect of a Booking that has been subject to a "Flight Transfer" or a "Name Change" request (see Article 8 (Name Changes) and Article 9 (Flight Transfers and Flexible Fares (“easyJet Flexi”)) then easyJet will only consider the total fare (including all applicable fees and charges) in the original Booking as the reference point for the “price compare”, not the sum of the all inclusive fare paid in the initial Booking plus the additional fees and charges incurred as a result of the name change or Flight transfer. All transfer fees and name change fees are non-refundable.

26.5 Claims made in relation to this “price promise” must be made via telephone to Our Customer Service Team. Claims made by fax, letter or email will not be accepted

I have just used this, bit of a slog as has to be done on phone and i'd also suggest you have website open at same time to ensure all done right as its an overseas call centre

41 Comments

Having recently done this myself, a hint for bookings is not to book your baggage (or another extra) in case this happens when booking the flight.
You can log in at anytime and add the extras, but you can use the credit you may get to purchase them.

ie I went to Geneva on Thursday last week, our flight went down £16 return.
Voucher code was issued and used against the luggage we took.
Ok...it's not "Free", as we'd paid for it anyway, but the flight could've gone up and then we'd still have had to buy the luggage.

good tips both of u

I'm surprised no-one has clocked the image used yet to be honest Haha

ewwwww lol

ewwww lol

archer1204

Shh i wanted to see how long it would survive



Dammit! Lol

shouldnt it be with sleazy jet he he he

Do you have to check that the price went down, or do they let you know like amazon?

Original Poster

Spinal333

Do you have to check that the price went down, or do they let you know … Do you have to check that the price went down, or do they let you know like amazon?


it's down to you to look

wish i knew about this before now
booked in the sale
then in the next sale the flights were £50 cheaper - would i still be entitled to the refund do you think?

Hot! The flight price has dropped on me so many times, didn't know this policy existed.

Out of interest what happens if it drops, you claim then it drops again - can you claim again?

trick23

wish i knew about this before nowbooked in the salethen in the next sale … wish i knew about this before nowbooked in the salethen in the next sale the flights were £50 cheaper - would i still be entitled to the refund do you think?



No, you wouldn't be entitled to a refund because you state "the next sale the flights were £50 cheaper".
It states in 26.1 "The only exception to this “price promise” is if the lower fares have been offered as part of a promotional offer that is launched after You have purchased the Flight."
I.e. your "next sale" would count as a promotion.
To be honest I would imagine 99% of the flights that get reduced in price will come under the terms of a promotion/sale making the "price promise" invalid.

gilders

[quote=trick23] To be honest I would imagine 99% of the flights that get … [quote=trick23] To be honest I would imagine 99% of the flights that get reduced in price will come under the terms of a promotion/sale making the "price promise" invalid.



I agree, aren't all easyjets prices always in a sale of some sort anyway?

Voted hot anyway for being the first person in the world to read all their T&C's.

Would this apply to the flight element of an Easyjet holiday?

Original Poster

Whats happened to my beautiful picture?????

Yep I have done this many times.......Saved myself a fortune.....no need to sit and wait for flights to go down before u book. just book early and check flights weekly...
I booked a flight for 4 adult and 2 kids last year paid about £800....
Flights dropped a few times thought the rest of the year and called 3 times...Got 3 refunds and ended up with just under £500 in shell credit..

Remember the credit runs out after 6 months, so make sure u use within the 6 mths...You don't have to go on holiday within the 6 mths just pay for the flight within 6 mths.

Original Poster

you'd assume they don't advertise the promise very well deliberately but then if thats the case y do it !!!

Just saw this and wanted to say Thank you to the poster, just tried this and got a refund of over £20. thanks once again.

Brilliant! Thanks to the OP this prompted me to check my 6 ski flights and got back £51 EACH so £306. Even better they will refund it back to my Switch card, not a voucher. Took about 10 minutes on the phone. My calculations suggested it should have been £50 more (I excluded the luggage costs) but I was happy to get the refund offered

Thank you daverc2000

yoghurt

Brilliant! Thanks to the OP this prompted me to check my 6 ski flights … Brilliant! Thanks to the OP this prompted me to check my 6 ski flights and got back £51 EACH so £306. Even better they will refund it back to my Switch card, not a voucher. Took about 10 minutes on the phone. My calculations suggested it should have been £50 more (I excluded the luggage costs) but I was happy to get the refund offeredThank you daverc2000



If you get that back on your switch card thats a bonus as I have not heard of that happening...Unless they have changed things...Let us know if the refund goes on your card as I will try it next time

Thank you OP. I've just rang and getting a credit note for £102!

Happened to me once but the CS rep couldn't see the discount price that I could, so effectively cancelled the original booking (with no fee) then I just rebooked. I think this was an exception but handy none the less.

I confirm I got a refund back to my bank account!

kforshaw

Having recently done this myself, a hint for bookings is not to book your … Having recently done this myself, a hint for bookings is not to book your baggage (or another extra) in case this happens when booking the flight.You can log in at anytime and add the extras, but you can use the credit you may get to purchase them.ie I went to Geneva on Thursday last week, our flight went down £16 return.Voucher code was issued and used against the luggage we took.Ok...it's not "Free", as we'd paid for it anyway, but the flight could've gone up and then we'd still have had to buy the luggage.



So the easiest thing to do is to just book the flights in the first instance?
Then you book your extras much nearer your departure date? (baggage etc)
You can add the extras at anytime and they would be no more expensive than if you had booked them at the time you had booked the flights?
Can you also reserve your seat much nearer your flight departure date, rather than at the time of making your original booking,?
Edited by: "poisondwarf" 5th Jan 2014

Thanks, just booked a trip to Germany but I will hold off on adding a check-in bag until later after reading this.

Can't belive it: booked 2 tickets yesterday and today they are 10 pounds cheaper. On the phone with CS and the guy is trying to tell me that he doesn't see this difference....Is it not ridiculous?

kozyavka

Can't belive it: booked 2 tickets yesterday and today they are 10 pounds … Can't belive it: booked 2 tickets yesterday and today they are 10 pounds cheaper. On the phone with CS and the guy is trying to tell me that he doesn't see this difference....Is it not ridiculous?



Same here, the flights I booked yesterday are now nearly £18 cheaper so they are going to double check it at their end and call me back. They acknowledge that this policy exists but they (perhaps understandably) don't make it easy to claim on it.

V6ALFISTI

Happened to me once but the CS rep couldn't see the discount price that I … Happened to me once but the CS rep couldn't see the discount price that I could, so effectively cancelled the original booking (with no fee) then I just rebooked. I think this was an exception but handy none the less.



That's what I've just ended up doing but I had to speak with a manager there first. They are generally very polite and friendly though and I'm quite impressed by their customer service. They called me back exactly when they said they would and that's a rare thing these days.

I'm not sure if they actually have access to the website that everyone else sees at their end. They may just have a booking database to work with.

Spark

Same here, the flights I booked yesterday are now nearly £18 cheaper so … Same here, the flights I booked yesterday are now nearly £18 cheaper so they are going to double check it at their end and call me back. They acknowledge that this policy exists but they (perhaps understandably) don't make it easy to claim on it.



I wasn't that lucky: they guy at the end told me that he couldn't price match because of the 3rd line in Article 26. He offered me to cancel the previous booking for £30 per each person ( £60 in total in this case) and obvliuosly, obviously it woulnd't justify any change in price...I'm not a happy bunny

kozyavka

I wasn't that lucky: they guy at the end told me that he couldn't price … I wasn't that lucky: they guy at the end told me that he couldn't price match because of the 3rd line in Article 26. He offered me to cancel the previous booking for £30 per each person ( £60 in total in this case) and obvliuosly, obviously it woulnd't justify any change in price...I'm not a happy bunny



That's not really acceptable. It might all depend on who you talk to then unfortunately which seems to be the way with a lot of large companies these days.

kozyavka

[quote=Spark] [quote=kozyavka] I wasn't that lucky: they guy at the end … [quote=Spark] [quote=kozyavka] I wasn't that lucky: they guy at the end told me that he couldn't price match because of the 3rd line in Article 26. He offered me to cancel the previous booking for £30 per each person ( £60 in total in this case) and obvliuosly, obviously it woulnd't justify any change in price...I'm not a happy bunny



Do you mean this line?

26.3 To qualify for a refund, the lower fare must still be available for sale at the time the claim is made to Our Customer Service Team and must be for the same date, destination and Flight number as in the Booking made.

poisondwarf

Do you mean this line?26.3 To qualify for a refund, the lower fare must … Do you mean this line?26.3 To qualify for a refund, the lower fare must still be available for sale at the time the claim is made to Our Customer Service Team and must be for the same date, destination and Flight number as in the Booking made.



Ahmm, I think he meant the 4th line: 'The only exception to this “price promise” is if the lower fares have been offered as part of a promotional offer that is launched after You have purchased the Flight' as he quoted this one.

poisondwarf

So the easiest thing to do is to just book the flights in the first … So the easiest thing to do is to just book the flights in the first instance?Then you book your extras much nearer your departure date? (baggage etc)You can add the extras at anytime and they would be no more expensive than if you had booked them at the time you had booked the flights?Can you also reserve your seat much nearer your flight departire date, rather than at the time of making your original booking,?



Yes indeed to all of the above. (I can't predict EasyJet putting the prices up as a general thing but only the price of the flight flucuates)
Edited by: "kforshaw" 4th Jan 2014

26.2 Each Flight will be treated separately.



Can anyone clarify what this means, i.e. in the case of a return flight booking, must the aggregate price (i.e. the final total cost) work out cheaper, or is each leg of the journey considered as a separate entity for the purposes of the the price promise? In other words, if, say, the outward flight price alone has fallen, regardless of the aggregate price, will they refund the difference on the outward journey price?

Does this work for holidays or just flights ?

TopazUK

Does this work for holidays or just flights ?



I'd say purely the flights, though I guess there's no harm in asking.

Thankyou very much OP, just got back £200+ from 3 tickets.

We also have a seperatley booked flight for a party of 8, and I work out the price difference is £115 per ticket!
Have told the guy that booked them to claim the difference too

Do you think you could use these vouchers for easy jet extras such as airport parking?

Thanks for this, just checked mine & flights have actually gone up since booking. I will keep an eye out though, I've only purchased 2 suitcases to take with us so if we can get an extra one for nothing I'll be a happy bunny! but nothing lost atm..
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