EE June 2018 Price Hike - Want to cancel your contract?
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EE June 2018 Price Hike - Want to cancel your contract?

131
Found 28th May
EE will be raising their out of bundle (OOB) costs this June 2018. If you are in a contract, you are eligible to leave early WITHOUT termination costs... with one simple email!

Firstly, do not call EE. Most of the service agents do not have a clue about the terms and conditions or OFCOM's regulations - I wasted a good hour doing this and according to your terms and conditions you will have to give written notice anyway.

Once I sent the necessary notice, I received my PAC within 24 hours - EE have a strange clause that the OOB costs must exceed 5% of your bill total however you never agreed to this in the contract, nor do OFCOM have any such wording meaning you are not bound by it. If EE do hassle you, an MMS is 50p. 5% of £20 is £1, so a couple of MMS's will take you out of that price range any way.

Click on the deal link, click on "Email Web Form", fill in your details and under details use my ready prepared description:




Termination with a PAC without penalty.

Under clause 8.4.3 from document EE PAY MONTHLY TERMS OF SERVICE, EE have given written notice of in point 12.3 which is a material detriment to me and I wish to give my notice to immediately cancel this agreement before these changes take effect.

Under the document:

ee.co.uk/hel…8-2

it states: "You may be materially impacted by this change. If you are, you’ll be eligible to leave us without paying an early termination charge. "

EE have stated "Only customers with material detriment (customers whose total bill value after adding the new Out Of Bundle (OOB) allowance rates exceeds 5% of the bill value) are allowed to terminate the contract."

However this clause is NOT present in the Terms of Service, nor Terms and Conditions, meaning I am not bound to this clause.

Furthermore, under OFCOM's GC9: Requirement to Offer Contracts with Minimum Terms, Guidance on “material detriment” under GC9.6 in relation to price rises and
notification of contract modifications, OFCOM make no mention of this 5% limit.

Therefore if my written notice (as required under Terms of Service) is not carried out as requested, EE will be in breach of OFCOM's regulations and I will be able to recover monetary losses from EE.
Community Updates
As per MSE and the other pages mentioned in the thread it is suggest this is thread is incorrect.
moneysavingexpert.com/new…ree
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Are people thinking that this will magically let them keep their iPhones for free and not pay anything for them?
smurfymurfy281 m ago

To which email do we send it?


Click on the deal link, click on "Email Web Form", fill in your details and under details use my ready prepared description
wadz3 m ago

Anyone know if this work with Vodafone ? I have a SIM on contract ending …Anyone know if this work with Vodafone ? I have a SIM on contract ending in September but would like to leave


You will be lucky to leave Voda even when you legally can let alone through a loop hole!
Edited by: "Apocc" 28th May
Ryhull872 m ago

ee did this about 12 years ago and every1 cancelled including me .


Ee wasnt around 12 years ago
131 Comments
What happens to the phone you get under contract?
Heat for the effort
smurfymurfy281 m ago

To which email do we send it?


Click on the deal link, click on "Email Web Form", fill in your details and under details use my ready prepared description
Would this work if I just took a contract out this week?
Edited by: "Templar_101" 28th May
Mikeygolfgt1 m ago

What happens to the phone you get under contract?


same question??? anyone knows or have an experience of this situation?
Mikeygolfgt1 m ago

What happens to the phone you get under contract?



Quite probably have to return it or purchase it outright for the remaining costs... your EE advisor will be able to inform you of what is required.
Are people thinking that this will magically let them keep their iPhones for free and not pay anything for them?
Mikeygolfgt2 m ago

What happens to the phone you get under contract?


Won't be able to cancel phone contract
Templar_10128th May

Would this work if I just took a contract out this week?



Depends on what day you bought it however you have a 15 day cooling off period that you can take advantage of instead.
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deleted1090489
Is this same for other networks ie Vodafone price went up by 0.82 per month but if it’s two years contract then it adds up but as someone asked above what about if you have got handsetas well?
I don't want to return it but I'm just saying if it means I keep the phone then why not.
Unlikely though... Like you did. They'll just say 14 days return.
For everyone else I can't see why you can't keep the phone.
Edited by: "Templar_101" 28th May
deleted109048928th May

Is this same for other networks ie Vodafone price went up by 0.82 per …Is this same for other networks ie Vodafone price went up by 0.82 per month but if it’s two years contract then it adds up but as someone asked above what about if you have got handsetas well?



I would be quite interested in this as well... however I do not know as I am on a sim only contract.

I very much doubt you will get to keep the phone though...but if you did... I wish I took out an iPhone haha
Past experiences I have known that customers can cancel contracts and they have never been advised to return the handset and I worked in a store and dealt with this daily. Granted might be different t&c’s for different providers
Does this apply to their broadband?

Their CS on broadband are useless. Despite me explicitly asking if dropping my plan from 76mb to 38mb would create a new 24 month contract, the moron said it wouldn't but it did. So I can't wait to get away from EE.
Thanks op just sent off the email I did this previously with Vodafone when they increased the price part way through the contract and it was cancelled down without any charges and I kept the phone so fingers crossed it works again
If you are more then 6 months into your contract the network won’t even bother asking you for the phone back. If you’ve had the phone less then that, it varies. That’s been my exp and what I’ve seen over the last few years
Wait... another rise after the usual one in the financial year? Have they sent emails, not seen one
Templar_10128th May

I don't want to return it but I'm just saying if it means I keep the phone …I don't want to return it but I'm just saying if it means I keep the phone then why not. Unlikely though... Like you did. They'll just say 14 days return.For everyone else I can't see why you can't keep the phone.



Because it's not yours to keep.
Ah no I have had an email, I thought it meant the general contract is going up, I’ll look into this as nearly finished contract (Nov 18) but I want to keep my phone
Zuulan31 m ago

Does this apply to their broadband? Their CS on broadband are useless. …Does this apply to their broadband? Their CS on broadband are useless. Despite me explicitly asking if dropping my plan from 76mb to 38mb would create a new 24 month contract, the moron said it wouldn't but it did. So I can't wait to get away from EE.


Its the same with virgin they did that to me as well, they do it on purpose, its part of their cut throath tactics to hold you hostage to their service, if you dont record the calls you have no way of proving
SixtyFive14 m ago

Because it's not yours to keep.


I disagree.
If you don't pay your bill they don't say give our phone back or block the phone...they blacklist you.
People sell their phones straight after upgrading all the time. The phone is yours. They have taken a gamble and hoping you will see the contract through to the end. If not then they'll chase you for the money but they won't take the phone.

Unheard of in this country anyway.
Have just over a year left on my Note 8 contract paying £23 a month? Would this just mean I would have to pay £23 x remaining months in one bill to cancel contract or will I be able to leave for free?
Why on earth are they increasing MMS costs? seems mad, youd think they would make them like 5p to get people to send them, the only MMS that get sent are probably mistakes in the first place!
Templar_10128th May

I disagree.If you don't pay your bill they don't say give our phone back …I disagree.If you don't pay your bill they don't say give our phone back or block the phone...they blacklist you.People sell their phones straight after upgrading all the time. The phone is yours. They have taken a gamble and hoping you will see the contract through to the end. If not then they'll chase you for the money but they won't take the phone.Unheard of in this country anyway.


Exactly. If you’re contact has just started they may ask you to return the phone, but that’s nothing more then a request. They can’t take it off you, unless it’s a separate contact like O2 refresh. If you’ve already paid part of the contract (part of the phone) and the network breaches the contract you are free to leave with the phone
Templar_10128th May

I disagree.If you don't pay your bill they don't say give our phone back …I disagree.If you don't pay your bill they don't say give our phone back or block the phone...they blacklist you.People sell their phones straight after upgrading all the time. The phone is yours. They have taken a gamble and hoping you will see the contract through to the end. If not then they'll chase you for the money but they won't take the phone.Unheard of in this country anyway.



It's not your to keep.
I have only 4 months to go in my contract can I possibly use this
The phone point is interesting, not least because if you got your phone from a third party vendor like CPW, EE have no idea what phone you have as they didn't provide the handset, it is a SIM free version that EE aren't responsible for (they wouldn't even offer a repair under warranty). Just to prove this you need only look as far as the recent Voda SIM only deal on the S9. Everyone rang up to cancel the plan within 14 days but weren't required to return the handset.
Anyone know if this work with Vodafone ? I have a SIM on contract ending in September but would like to leave
wadz3 m ago

Anyone know if this work with Vodafone ? I have a SIM on contract ending …Anyone know if this work with Vodafone ? I have a SIM on contract ending in September but would like to leave


You will be lucky to leave Voda even when you legally can let alone through a loop hole!
Edited by: "Apocc" 28th May
I honestly read this 4/5 times and have no idea what you are on about.
so could I do this as the contract is in my dad's name and just get a new contract and a phone free with that in my name ?
hmmm, i have 3 contracts on ee, 2 x sim only and 1 x 24 month sim/phone that has 5 month remaining

What to do....what to do....
From what I've read on This is Money you can't cancel unless you used the services being increased before the hike.
Does anyone know if Vodafone have this too
Be curious to hear back from anyone who gets a reply with regards to the phone aspect... Admittedly they are likely assuming very few people will realise there is a "get out clause" of this nature, but wonder what their stance will be.
Apocc41 m ago

You will be lucky to leave Voda even when you legally can let alone …You will be lucky to leave Voda even when you legally can let alone through a loop hole!


Ha been there!!! I wouldn't use Vodafone ever again, they are a bunch of liars who will tell you one thing to get you off the phone. Then Mysteriously have no evidence of said conversation when you call them back
Edited by: "lidds" 28th May
Templar_10128th May

I disagree.If you don't pay your bill they don't say give our phone back …I disagree.If you don't pay your bill they don't say give our phone back or block the phone...they blacklist you.People sell their phones straight after upgrading all the time. The phone is yours. They have taken a gamble and hoping you will see the contract through to the end. If not then they'll chase you for the money but they won't take the phone.Unheard of in this country anyway.


Took a phone contract out with time over the phone last week. In the T&C’s read over the phone, the agent said that EE own the handset for the first six months and that it cannot be sold in this time. Of course, no way of them knowing if you do, but it was interesting that it was in the T&C’s as I worked for a exchange shop, and used to get sealed handsets daily.
kobirulali20 m ago

From what I've read on This is Money you can't cancel unless you used the …From what I've read on This is Money you can't cancel unless you used the services being increased before the hike.


The info in the Op is not correct as you said
moneysavingexpert.com/new…ree
wardi694 m ago

Are you sure? I've read tons of cases where people have renewed contracts, …Are you sure? I've read tons of cases where people have renewed contracts, not paid the bill, got the phone blacklisted and screwed the buyer, but obvs kept the money


That's more likely cases of reported lost/stolen/not received.
Mikeygolfgt2 h, 16 m ago

What happens to the phone you get under contract?


You will either get the chance to purchase it, or they will probably send a courier to pick it up! You don't actually own the phone until the end of the contract.
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