EE price rise leave penalty free! Take action, lots of offers on. Voda £20 / 18 months, BT £21.16 / 18 months,  Plusnet £22.49 / 18 months
607°

EE price rise leave penalty free! Take action, lots of offers on. Voda £20 / 18 months, BT £21.16 / 18 months, Plusnet £22.49 / 18 months

65
Found 17th Nov
EE is to hike the monthly cost of some broadband and landline packages and some call costs from 17 January - though it won't yet give full info on what's changing.



The telecoms firm has begun contacting some affected customers this week, but says it will take until 13 December to notify everyone whose bills are changing.



Here's what we know so far, and what you can do about it. See our How to get cheap broadband guide for more on cutting your broadband and landline costs.



Which prices are changing? EE won't give full details of what's happening, but we do know:



All affected customers are being notified. So if your price is changing you should get a letter or email within the next month.

The monthly cost of some broadband and landline packages is going up. We don't yet know which packages or by how much - though one MoneySaver who's been in touch has been told their broadband bill will go up by £2.05/mth.

Out-of-allowance call charges are also going up. The following will go up by 1p: the connection charge to call a UK landline will go up to 21p, the connection charge to call a UK mobile to 21p, the per min charge for calls to UK landlines to 13.5p, the per min charge for calls to UK mobiles to 16p and the international call connection charge to 21p.

Some customers will actually have their bills cut. Again, we don't yet have any details.

There are no changes to mobile phone bills. This affects broadband and landline customers only.





EE says any customers who are able to leave their contract penalty-free as a result of the price hikes will be given a date by which they need to notify EE if they want to leave.



Can I leave my contract penalty-free?EE says any customers who are able to leave penalty-free as a result of the price hikes will be told via letter or email and given a deadline by which they need to notify EE if they want to leave. If you are out of your contract's minimum term, you can cancel penalty-free at any time.



If you have a TV and broadband bundle and are told you will be able to leave penalty-free, EE's confirmed you will be able to cancel both the TV and broadband elements of your contract.



Bear in mind that providers across the board have been hiking prices so there's little point simply leaving because you're annoyed. But check if you can find a cheaper deal elsewhere (compare broadband with our Broadband Unbundled tool or see our Cheap Broadband guide for help).



Cheapest up-to-52Mb fast fibre & line

Vodafone: £20/mth + £20 Amazon vch

BT: Equiv £21.16/mth

Plusnet: Equiv £21.33/mth

Sky: Equiv £23.89/mth





All much cheaper than EE you must have an email from them to say you're leaving penalt free

credit to MSE
Top comments

Damn, wish it was the mobile contracts lol

I love how everything in this life goes up price wise but my wage doesn't!

And the market goes byE byE
65 Comments

Damn, wish it was the mobile contracts lol

Just don't try to cancel it in store, we can't do it...trust me!

And the market goes byE byE

Buxty24 m ago

Just don't try to cancel it in store, we can't do it...trust me!


You can’t pick up a phone in a phone shop...

seaniboy44 s ago

You can’t pick up a phone in a phone shop...


Sure but its just as useful you saving the trip and getting a similar deal over the phone

Buxty31 m ago

Just don't try to cancel it in store, we can't do it...trust me!


Can you give me the number for Kevin Bacon? Thanks

Buxty7 m ago

Sure but its just as useful you saving the trip and getting a similar deal …Sure but its just as useful you saving the trip and getting a similar deal over the phone


We all know how problematic EE Broadband staff can be esp with notice so if a customer wants staff to give notice after going through security then fairs fair obviously no commission for EE store staff but that warm fuzzy feeling should keep you warmer than the Area Manager ever will!

seaniboy1 m ago

We all know how problematic EE Broadband staff can be esp with notice so …We all know how problematic EE Broadband staff can be esp with notice so if a customer wants staff to give notice after going through security then fairs fair obviously no commission for EE store staff but that warm fuzzy feeling should keep you warmer than the Area Manager ever will!



To be fair if people come in I'm happy to help them sort it, but I do know from my experience when visiting stores with friends, some staff are really not cool.

Buxty3 m ago

To be fair if people come in I'm happy to help them sort it, but I do know …To be fair if people come in I'm happy to help them sort it, but I do know from my experience when visiting stores with friends, some staff are really not cool.


Remind them what their job is

If you're going to copy another website word for word you could at least give credit! 😊
moneysavingexpert.com/new…s--

Original Poster

Sorry from mse. Sure they cut n paste as well

dazza999 h, 23 m ago

If you're going to copy another website word for word you could at least …If you're going to copy another website word for word you could at least give credit! 😊https://www.moneysavingexpert.com/news/broadband/2017/11/ee-to-hike-broadband-prices--


May be use Harvard Referencing as well!!!! Sad....This is not university is it

Was told on Wednesday my broadband with EE is set to go up by exactly 10% from January! Cynically, on Monday, unsolicited they offered me an extra 5GB on my mobile.

Anyone know if Plusnet are to follow?Desperate to get away and to move to ee.Ttaffic management on plusnet is kack.I know ee pay £50 towards but I owe abit more.Fingers crossed they do up prices?

Robbiecfc9 h, 15 m ago

That's what I was hoping for I have 3 contracts 😣

I don't think it would work with mobile contacts. I've just taken a new contract and it stays that a price rise will happen in March so I wouldn't imagine you could get out of this as you would have been made aware of it before purchase.

this is what happens when BT get their grubby hands on things. you even get booted out of chat if you click 'existing customer'!

When i joined,they tried putting it up 2 months later,mentioned when on the phone to order they said it wont go up,at first not interested just be firm and ask to put in an complaint to the manager and a closing letter if not resolved,The difference was credited back.

DarkReborn1111 h, 33 m ago

Can you give me the number for Kevin Bacon? Thanks

You should be connected to him somehow. On average, I would say that it takes you a maximum of 7 steps...

I'm still a Mobile customer. Will it affect me?


If I was you, I wouldn’t have my fingers crossed plusnet up their prices. On their last price increase they didn’t let anyone leave for free. As per terms you’re with them until the end of the contract

Rahxie17 m ago

If I was you, I wouldn’t have my fingers crossed plusnet up their prices. O …If I was you, I wouldn’t have my fingers crossed plusnet up their prices. On their last price increase they didn’t let anyone leave for free. As per terms you’re with them until the end of the contract

Did get an email in may saying i could leave fee free so must be ok to do So.

I love how everything in this life goes up price wise but my wage doesn't!

Just for a bit of balance, we recently switched to EE. Unlimited Superfast Fibre, and anytime landline and mobiles was at least £10 cheaper than anyone else.
Plus when leaving BT we spoke to such an obnoxious sales person, I would have left on principle anyway.
The online renewal price we got for BT was 35 a month, we called to see if we could do better and the sales person said it would be 48. When we said 48 was too much she said "TOO MUCH?? Thats an £11 discount!!". When I then revealed 35 was actually my emailled renewal price, she went all funny and was all sarcastic for the rest of the call. Because of this, BT are right out for the forseeable.
Also, our BT broadband used to cut out 7 or 8 times a day. Since EE, no cut outs at all as yet. I imagine its a router issue as its obvs the same line etc.
I prob sound like I work for EE, but after all the negative stuff, I just wanted to say I've found them excellent in terms of value and customer service. Plus getting 9gig of mobile data for £10/pm doesn't hurt.
I think the price going up is highly unethical if you're in a contract, don't get me wrong. I just personally wouldn't find anyone better (thats available to my area).

If only this was on mobile contracts...still heat though

jamesvolunteer47 m ago

Just for a bit of balance, we recently switched to EE. Unlimited …Just for a bit of balance, we recently switched to EE. Unlimited Superfast Fibre, and anytime landline and mobiles was at least £10 cheaper than anyone else. Plus when leaving BT we spoke to such an obnoxious sales person, I would have left on principle anyway. The online renewal price we got for BT was 35 a month, we called to see if we could do better and the sales person said it would be 48. When we said 48 was too much she said "TOO MUCH?? Thats an £11 discount!!". When I then revealed 35 was actually my emailled renewal price, she went all funny and was all sarcastic for the rest of the call. Because of this, BT are right out for the forseeable. Also, our BT broadband used to cut out 7 or 8 times a day. Since EE, no cut outs at all as yet. I imagine its a router issue as its obvs the same line etc. I prob sound like I work for EE, but after all the negative stuff, I just wanted to say I've found them excellent in terms of value and customer service. Plus getting 9gig of mobile data for £10/pm doesn't hurt. I think the price going up is highly unethical if you're in a contract, don't get me wrong. I just personally wouldn't find anyone better (thats available to my area).


I had exactly the same experience when leaving BT last month. Sales person was absolutely terrible and kept over talking me, even bad mouthing EE because they couldn’t match the deal I would get.
So far so good with EE for me although, like yourself, I totally disagree with any company changing the price once a contract has been signed

Original Poster

muckspreader13 h, 5 m ago

Anyone know if Plusnet are to follow?Desperate to get away and to move to …Anyone know if Plusnet are to follow?Desperate to get away and to move to ee.Ttaffic management on plusnet is kack.I know ee pay £50 towards but I owe abit more.Fingers crossed they do up prices?


Should imagine so! They are owned by BT. Then you have a massive choice of BT themselves or EE or vodafone. Use BT myself and have no problems! Used their price rise to reduce my price by £4.50 a month

cassieismydoggie10 m ago

I had exactly the same experience when leaving BT last month. Sales person …I had exactly the same experience when leaving BT last month. Sales person was absolutely terrible and kept over talking me, even bad mouthing EE because they couldn’t match the deal I would get. So far so good with EE for me although, like yourself, I totally disagree with any company changing the price once a contract has been signed


Yes, once I get bad customer service, I very rarely go back. Regardless of price, lots of places are getting so pushy and rude at the moment and If somewhere's slightly more expensive, I'll go with them if they talk to me like a human being, followed by complaining about the rude one on Twitter. (This is how to truly change things. Hit them in the public relations!).

cassieismydoggie1 h, 30 m ago

I had exactly the same experience when leaving BT last month. Sales person …I had exactly the same experience when leaving BT last month. Sales person was absolutely terrible and kept over talking me, even bad mouthing EE because they couldn’t match the deal I would get. So far so good with EE for me although, like yourself, I totally disagree with any company changing the price once a contract has been signed


Is this not the same company now though? Surely the merger will lead to one company the same as orange and tmobile became EE?

Got a letter, my unlimited fibre broadband (including line rental) is only going up 50p a month to about £31.50. Still a reasonable deal I think..

I didn't get an email and I'm with them since March, I can't leave for free can I?

padamowicz933 m ago

I didn't get an email and I'm with them since March, I can't leave for …I didn't get an email and I'm with them since March, I can't leave for free can I?


You will get it soon ... I joined them in March as well ... I received mine yesterday.

iDealYou59 s ago

You will get it soon ... I joined them in March as well ... I received …You will get it soon ... I joined them in March as well ... I received mine yesterday.


You leaving bro?

padamowicz934 m ago

You leaving bro?


I'm debating because I need to watch Champions League ... it costing like £3.50 per month for that.
They're putting £2.50 up for me. So if I can get CL for less than £6.00 then I'm off. I read that plusnet charges £5.00 for CL ... I will investigate that.

iDealYou3 m ago

I'm debating because I need to watch Champions League ... it costing like …I'm debating because I need to watch Champions League ... it costing like £3.50 per month for that.They're putting £2.50 up for me. So if I can get CL for less than £6.00 then I'm off. I read that plusnet charges £5.00 for CL ... I will investigate that.


I never got the advertised topcashback from EE when I took out their broadband deal but prices are much lower than BTs anyway. If I was to leave it would probably be for some cashback and gift cards offer from BT

padamowicz939 m ago

I never got the advertised topcashback from EE when I took out their …I never got the advertised topcashback from EE when I took out their broadband deal but prices are much lower than BTs anyway. If I was to leave it would probably be for some cashback and gift cards offer from BT


I'm holding off for now ... Black Friday is so near. I will make my decision on that day.
I prefer gift cards.

The very least you should do is call to give notice ... then wait for them to get back to you.

I'm lucky because Virgin Media is in my area too. Their BB speed was amazing but that cost me £45/month.
I think you can get a decent deal from them for about £30/month.

I just need BB + Champions League.

iDealYou1 m ago

I'm holding off for now ... Black Friday is so near. I will make my …I'm holding off for now ... Black Friday is so near. I will make my decision on that day.I prefer gift cards. The very least you should do is call to give notice ... then wait for them to get back to you. I'm lucky because Virgin Media is in my area too. Their BB speed was amazing but that cost me £45/month.I think you can get a decent deal from them for about £30/month.I just need BB + Champions League.


I'm in their expansion plans! lucky you.

padamowicz936 m ago

I'm in their expansion plans! lucky you.


As OP said Vodafone is £20/month ... this is my 1st choice at the moment.

The BT/VM cabinets are just opposite my house. I never had any issue with them so far. BT speed is quite good too.

So plusnet are terrible then?
Post a comment
Avatar
@
    Text