EE to increase monthly prices by 4.1%. Here we go again! If you have broadband or are out of contract you can leave penalty free. You won't if you use mobil or EE tells you 'you can't' Best deal is vodafone's £20 fibre deal
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EE to increase monthly prices by 4.1%. Here we go again! If you have broadband or are out of contract you can leave penalty free. You won't if you use mobil or EE tells you 'you can't' Best deal is vodafone's £20 fibre deal

248
Found 13th Feb
EE is to increase the cost of its monthly mobile and broadband contracts by 4.1% for millions of customers - just one month after it hiked some broadband and line rental costs.

The telecoms firm is contacting customers saying its prices will go up by 4.1%, in line with December's RPI inflation figure, from 30 March.

It will affect all pay monthly broadband and mobile customers (unless they joined EE or upgraded after 6 February) - but pay-as-you-go customers won't see their prices go up.

The announcement follows EE's latest rise, which saw some monthly broadband and line rental costs go up on 17 Janaury.


Cheap new broadband
Best fibre package is voda on £20 and no fees! Leave penalty free.

Mobile has a clause to say rpi but if you're out of contract then haggle as you van leave

From MSE so take action. Do not be ripped off
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EE Max plan mobile customers should renegotiate for EE Fibre Max against Vodafone’s £24 76MB Fibre - E Fibre Max adds 50GB data to a EE Max plan
Be aware it is just EE mobile contracts affected by this 4.1% rise, not as the title says, home broadband, they changed last month.
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If lots of people leave, it can teach them a lesson not to increase prices . But most people in this country cannot be bothered or money no object so they have these price increases all the time.
Edited by: "sam_of_london" 13th Feb
sinister.puds2 m ago

I thought the rate was 2.7%


Yeah but one of the shareholders needs a new yacht.
I still find it incredible that companies are allowed to increase mobile phone prices whilst people are in contract. We should be allowed to leave without penalty where prices are hiked same as with Broadband.
2 months into a 24 month s8+ 42.99 contract....just off the phone to EE and I can leave for free....apparently any contracts taken from May 17 till 31st Jan 18 dont contain the correct form of words and everyone who took a new contract/upgrade in this period can leave FREE ! BOOOM !
248 Comments
If lots of people leave, it can teach them a lesson not to increase prices . But most people in this country cannot be bothered or money no object so they have these price increases all the time.
Edited by: "sam_of_london" 13th Feb
I still find it incredible that companies are allowed to increase mobile phone prices whilst people are in contract. We should be allowed to leave without penalty where prices are hiked same as with Broadband.
I got the email for it, it keeps going up all the time. Ever since I changed my contract over a year ago, I only seen the £15 monthly agreed price go through once, all other times after that they kept billing me wrong and charging me a lil extra for some stupid picture message that i never sent and made no sense why that was coming up every month considering i use whatsapp on wifi for sending all my media and I have 20gb data allowance per month which never even goes past 1gb.

Im going to jump ship later this year when some good deals are out.
They charge you to leave when you’re out of contract?
they promised me they wouldn't increase until after my contract of 18 months but sadly they did.scam company they are
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bwlmog12 m ago

I still find it incredible that companies are allowed to increase mobile …I still find it incredible that companies are allowed to increase mobile phone prices whilst people are in contract. We should be allowed to leave without penalty where prices are hiked same as with Broadband.


Yes, and yet they never seem to reduce the price of your contract when new tariffs become cheaper.
Why don't they just add 25p per month and not do this. It would stop the outrage
I thought the rate was 2.7%
Is this the same for sim only contracts?
sinister.puds2 m ago

I thought the rate was 2.7%


Yeah but one of the shareholders needs a new yacht.
I don't understand how people still complain about this. It happens every year and is in the contract. If you don't like it stay as pay as you go
BT - It’s Good To Talk, yes especially to disconnections lol - good luck all, get cheapest or get out!

They might aswell roll out the new BT logo to EE, it behaves like it these days since purchasing EE.

Do replacement costs research before you call disconnections - go in like a real negotiator, “I want it cheaper than ‘x’ has available or I’m leaving thanks”, ie be precise and open to offers only below that rate or notice had been served for processing

This link may help you see whatcompanies may offer cheaper from your exchange availability.samknows.com/bro…rch
Edited by: "seaniboy" 13th Feb
Is it possible to leave your contract without paying a termination fee?
zee7861232 m ago

Is it possible to leave your contract without paying a termination fee?


Of course if your telco has changed it’s terms or costs, that’s why they must give you 30 days notice to allow you to exercise that fee free disconnection by not accepting thier changes
seaniboy6 m ago

BT - It’s Good To Talk, yes especially to disconnections lol - good luck a …BT - It’s Good To Talk, yes especially to disconnections lol - good luck all, get cheapest or get out! They might aswell roll out the new BT logo to EE, it behaves like it these days since purchasing EE. Do replacement costs research before you call disconnections - go in like a real negotiator, “I want it cheaper than ‘x’ has available or I’m leaving thanks”, ie be precise and open to offers only below that rate or notice had been served for processing This link may help you see whatcompanies may offer cheaper from your exchange https://availability.samknows.com/broadband/exchange_search


Sometimes it is not worth to haggle and waste your time. Just get a new contract and leave peacefully . Even if you want to stay with them , it is better to take your number and bring it back . These days all the good deals plus cashback are for new customers only and it pays to change.
Edited by: "sam_of_london" 13th Feb
If you are on an EE mobile contract you will not be able to leave if you are in the initial contract period, within the contract they say it will go up by RPI every year, so you have already agreed to a price rise.
Obviously if you are out of contract then you can leave when you like.

As for broadband/landline, they have only just increased this, the RPI increase only applies to mobile contracts, so this is not applicable.
Edited by: "winchman" 13th Feb
sam_of_london5 m ago

Sometimes it is not worth to haggle and waste your time. Just get a new …Sometimes it is not worth to haggle and waste your time. Just get a new contract and leave peacefully . Even if you want to stay with them , it is better to take your number and bring it back . These days all the good deals plus cashback are for new customers only and it pays to change.


That’s true, that’s why you go in self educated whats currently available WITH CASHBACK
EE Max plan mobile customers should renegotiate for EE Fibre Max against Vodafone’s £24 76MB Fibre - EE’s Fibre Max Plan adds 50GB data to a EE Max mobile plan
Edited by: "seaniboy" 13th Feb
What i dont get is that they say the rpi increase is to cover their running costs but they slap a 4.1% on the total monthly cost which includes the mobile phone. That shouldnt be allowed as the price of the phone cant increase once purchased.
tomassymonds29 m ago

I don't understand how people still complain about this. It happens every …I don't understand how people still complain about this. It happens every year and is in the contract. If you don't like it stay as pay as you go



As you say, on EE mobile, its in the contract, the price will rise by RPI every year.

Other mobile companies do it differently, some just say 'prices may rise', if it says this, then you would be allowed to leave because they have not specified by how much the prices would rise, but in the case of EE they have told you when you signed the contract what the rise would be. Equally, if they had said the price will rise by £5 after 12 months, this would also be allowed, and again would make it all but impossible to leave mid contract.
2 months into a 24 month s8+ 42.99 contract....just off the phone to EE and I can leave for free....apparently any contracts taken from May 17 till 31st Jan 18 dont contain the correct form of words and everyone who took a new contract/upgrade in this period can leave FREE ! BOOOM !
jonnybravo992 m ago

2 months into a 24 month s8+ 42.99 contract....just off the phone to EE …2 months into a 24 month s8+ 42.99 contract....just off the phone to EE and I can leave for free....apparently any contracts taken from May 17 till 31st Jan 18 dont contain the correct form of words and everyone who took a new contract/upgrade in this period can leave FREE ! BOOOM !


Great work
jonnybravo992 m ago

2 months into a 24 month s8+ 42.99 contract....just off the phone to EE …2 months into a 24 month s8+ 42.99 contract....just off the phone to EE and I can leave for free....apparently any contracts taken from May 17 till 31st Jan 18 dont contain the correct form of words and everyone who took a new contract/upgrade in this period can leave FREE ! BOOOM !


I’ll be keeping my 4GB Unlimiteds £5 contract unless they let me keep my £20 discount moving plan.
seaniboy14 m ago

Not so, a EU Telecoms Directive allows a mobile customer to leave a …Not so, a EU Telecoms Directive allows a mobile customer to leave a contract mid term with any planprice change, Ofcom still don’t tell customers this, any mobile telco terms around this don’t comply with the EU Directive, and Ofcom allows its funders to behave in this way against EU law.


To the letter of the law, you can leave, but as they have stated within the contract you have signed it says it will go up by RPI, and it was prominent, then you would find it all but impossible to leave. Its a different situation with other telecom companies because they do not specify what the rise would be, hence why in most other companies there is a relatively easy way to leave.

From OFCOM guidance on material detriment:
Example 3: agreed prices
The subscriber agrees and enters into a 24-month contract on terms that the
agreed core subscription price will be £X per month for the first 12-months (or some
other period) and £X + RPI 10 for the second 12-months (or some other period). On
the basis that the relevant price terms are sufficiently prominent and transparent
that the subscriber can properly be said to have agreed on an informed basis, at the
point of sale, to the relevant tiered price(s), Ofcom would not regard the application
of the agreed price in the second period as a modification of the contract capable of
meeting GC9.6's material detriment requirement.
Edited by: "winchman" 13th Feb
winchman2 m ago

To the letter of the law, you can leave, but as they have stated within …To the letter of the law, you can leave, but as they have stated within the contract you have signed it says it will go up by RPI, and it was prominent, then you would find it all but impossible to leave. Its a different situation with other telecom companies because they do not specify what the rise would be, hence why in most other companies there is a relatively easy way to leave.


Doesn’t matter what telcos termssay, the EU Directive overrules Ofcom & UK Government (for now).
At this moment it's only BT is rip off merchant to charge £56+(without any deals on my account) for very basic landline (without anything extra) and 76Mbps fibre broadband. A couple weeks ago I have spent 2.5 hours on phone to find out if I am still in contract or not as billing department telling me that I am out of contract and on rolling contract and people who process the orders opposite, end up logging a complain and the guy mention that this way it will guarantee that I am out of contract and don't get charge for moving to different provider!
Edited by: "alex_uk" 13th Feb
seaniboy3 m ago

Doesn’t matter what telcos termssay, the EU Directive overrules Ofcom & UK …Doesn’t matter what telcos termssay, the EU Directive overrules Ofcom & UK Government (for now).



Have you a link for the EU rules which override OFCOM?
winchman14 m ago

Have you a link for the EU rules which override OFCOM?


Can’t find it lol typical, I gave my tablet to the old man and it was stored on it. I know it’s on MSE though, I found that when researching it.
Edited by: "seaniboy" 13th Feb
EE Max sim plans also had USA, Canada, Mexico, NZ & AU roaming removed from sale on 7th Feb, they all seem to be 4GEE 12msim plans now:

ee.co.uk/con…pdf



EE Max with 5 non EU country roaming now only available on 24 month phone contract now, EE will lose a lot of 12m sim only customers now as Vodafone offers upto 50GB for £30 and £5 a day in many places outside EU

New phone plans from 7th Feb:

ee.co.uk/con…pdf




(Thankfully my £5 4GB with 5 countries inclusion is ongoing)
Edited by: "seaniboy" 13th Feb
I've never paid more after a price increase... renegotiate/retention offer if they fail then I go for a large cashback offer, kept my number numerous times. Currently with EE 76mbps + anytime mobile/landline/international calls £32 a month (regrade offer). If only ee had a similar app to what talktalk had (talk2go) that would be truely amazing
You are paying for new BT Sports package agreement
I recently moved away from EE as they emailed to say price up £2 a month, l was in contract, l phoned to say l was going to leave, my elderly parents also had a email from EE, l never phoned to cancel theirs as l thought you could just switch in the 30 days notice period.
BIG MISTAKE , you must phone EE to state you wish to leave if your in contract. My parents had a final bill of £80 unpaid rental, to be fair to EE they agreed to waive the fee as a one off!
Hopefully this will help someone from getting stung!
f3rgy1513 m ago

I've never paid more after a price increase... renegotiate/retention offer …I've never paid more after a price increase... renegotiate/retention offer if they fail then I go for a large cashback offer, kept my number numerous times. Currently with EE 76mbps + anytime mobile/landline/international calls £32 a month (regrade offer). If only ee had a similar app to what talktalk had (talk2go) that would be truely amazing


Have you got a EE Max Mobile plan ? recintract the Fibre cheaper and get the 50GB data boost community.ee.co.uk/t5/…004
sam_of_london13th Feb

If lots of people leave, it can teach them a lesson not to increase …If lots of people leave, it can teach them a lesson not to increase prices . But most people in this country cannot be bothered or money no object so they have these price increases all the time.



And the employees wont mind getting zero pay rise if companies dont put prices up?

What do you do when every supermarket puts the price of a tin of beans up? Starve?
I moved to ee from Bt when they increased their prices in December and now it looks like ee will do the same.

Has anybody who moved to ee in December 2017 had the price increase email for broadband and and line rental?
jock122 m ago

You are paying for new BT Sports package agreement


And EE, BT debts are mounting up like France Telecom and Telefónica spending too much, at least Telefónica and France Telecom were able to sell off ‘mobile division’ assets in other countries - o2 Mobile companies in Europe and France Telecom Orange U.K. as 50% of EE to start paying debts off. BT has nowt to sell but consumer products really so it’s a massive gamble.

BT has also just took a hit on Openreach profits to BT head office as it will now be forced to spend more on Ipenreach network and pay BT less profit per financial year.


BT shares seem like a retirement/pension very long term (15-20 yr) investment because if BT go tits up (on this end-consumer gamble in such a competitive market) like the bankers the U.K. Government will bail BT out. If Voda and Liberty Global merge BT will be looking for a handout or post Disney Sky merger.
Edited by: "seaniboy" 13th Feb
it's clearly stated on their website that you will expect your bill to rise every March.. folk are moaning for the sake of it, it's probably the Carfraud Warehouse sites that don't tell you, but they lie about anything to get you to sign up
jonnybravo9958 m ago

2 months into a 24 month s8+ 42.99 contract....just off the phone to EE …2 months into a 24 month s8+ 42.99 contract....just off the phone to EE and I can leave for free....apparently any contracts taken from May 17 till 31st Jan 18 dont contain the correct form of words and everyone who took a new contract/upgrade in this period can leave FREE ! BOOOM !


Thanks for the info, starting to get fed up with EE, been with them in all their previous forms for broadband too as they were the first company I used (wanadoo?)
After all these years they tried to stitch me up on renewal, had to take it further as they basically agreed I would pay the Same each month and charged me quite a bit more.
After investigating they agreed the salesman did offer the same monthly cost one the call was reviewed.
Got my contract in June for broadband and phone so could probably do better switching, have to look into it.
TwistedNerve23 m ago

it's clearly stated on their website that you will expect your bill to …it's clearly stated on their website that you will expect your bill to rise every March.. folk are moaning for the sake of it, it's probably the Carfraud Warehouse sites that don't tell you, but they lie about anything to get you to sign up


In fairness all companies generally elongate things to get a signature.

Well unless someone’s wages are increasing at the same rate as EEs RPI that’s “detrimental” to the account holder and their households income overall.

I ain’t had a rise in years and years but my bills do, so I quit when it’s financially detrimental to me, if I’m on a ‘great’ deal and the rise is absorbed by being better staying put than the best price on the market with cashback etc included I stay.

If its going to cost me more to than a few a month for less to stay I leave. It’s a commercial market, wins work both ways - consumer and company, loyalty accounts for little a lot of the time. Loyalty sure doesn’t pay my bills or price rises (unless the above ‘great’ deal is already in place)
Edited by: "seaniboy" 13th Feb
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