Hoover are crap and so is their customer service. Never agin
Do not buy hoover, please, please just don't
Hoover are not good - see the likes of Which? for neutral reviews.
It’s cheap but the warranty is really only 1 year to use the 10 year parts warranty you will be charged over £120 a visit but they will let you pay that yearly. A better deal is the one below it’s a better machine and yes it will cost more but you only pay the £120 above once and get a full 5 year warranty. https://www.hotukdeals.com/deals/lg-f4j6vy2w-freestanding-washing-machine-9kg-load-a-energy-rating-1400rpm-spin-white-349-delivered-at-john-lewis-2-years-guarantee-3273893
£219 with free 3-5 day delivery cramptonandmoore.co.uk/hoover-dxoc47c3-7kg-1400rpm-washing-machine-with-chrome-door.html?